{"id":11335,"date":"2023-01-05T13:21:49","date_gmt":"2023-01-05T13:21:49","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=11335"},"modified":"2025-11-07T13:25:37","modified_gmt":"2025-11-07T13:25:37","slug":"enable-access-to-gdpr-compliance-app","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/de\/help\/enable-access-to-gdpr-compliance-app\/","title":{"rendered":"Wie Benutzer den Zugriff auf die GDPR Compliance-App aktivieren k\u00f6nnen"},"content":{"rendered":"<div class=\"theme--big_selectors navbar\">\r\n<ul class=\"navbar-nav anchor-menu\">\r\n\t<li><a href=\"#restrict-access-from-zendesks-configuration-page\">Zugriff \u00fcber die <span class=\"text-break\">Zendesk-Konfigurationsseite<\/span> einschr\u00e4nken<\/a><\/li>\r\n\t<li><a href=\"#restrict-access-from-gdpr-compliance\">Zugriff \u00fcber GDPR Compliance einschr\u00e4nken<\/a><\/li>\r\n<\/ul>\r\n<\/div>\r\n<p>Wenn Sie wissen m\u00f6chten, wie Sie den Zugriff f\u00fcr bestimmte Agenten einschr\u00e4nken oder die Verwaltung unserer App begrenzen k\u00f6nnen, gibt es <a href=\"https:\/\/growthdot.com\/help\/access-control-and-apps-restrictions\/\" target=\"_blank\" rel=\"noopener noreferrer\">zwei M\u00f6glichkeiten<\/a>. Die erste besteht darin, die Einstellungen im <strong>Zendesk Admin Center<\/strong> vorzunehmen. Mit dieser Methode k\u00f6nnen Sie bestimmte Rollen oder Agentengruppen von der Nutzung der App ausschlie\u00dfen.<\/p>\r\n<p>Mit der zweiten Methode k\u00f6nnen Sie den Zugriff f\u00fcr jeden Agenten individuell festlegen. Au\u00dferdem k\u00f6nnen Sie einigen Ihrer Kollegen vollen Zugriff gew\u00e4hren. Schauen wir uns beide Methoden genauer an.<\/p>\r\n<h2 id=\"restrict-access-from-zendesks-configuration-page\" class=\"anchor-link-kb\">Zugriff \u00fcber die <span class=\"text-break\">Zendesk-Konfigurationsseite<\/span> einschr\u00e4nken<\/h2>\r\n<p>Agenten m\u00fcssen die Anwendung \u00fcber ihr Profil aktivieren, um die GDPR Compliance-App in Zendesk Support zu verwenden. Gehen Sie dazu zu <strong>Admin Center &gt; Apps und Integrationen &gt; Apps &gt; Zendesk Support Apps<\/strong>. Suchen Sie dann GDPR Compliance in der Liste der installierten Integrationen, klicken Sie auf das <strong>Zahnradsymbol<\/strong> und aktivieren Sie sie.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16073 size-full\" title=\"GDPR aktivieren\/deaktivieren\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2.png\" alt=\"GDPR aktivieren\/deaktivieren\" width=\"1465\" height=\"739\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2.png 1465w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-300x151.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-1024x517.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-768x387.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-50x25.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-400x202.png 400w\" sizes=\"(max-width: 1465px) 100vw, 1465px\" \/><\/p>\r\n<p>Dar\u00fcber hinaus k\u00f6nnen Administratoren den Zugriff auf die App f\u00fcr bestimmte Rollen oder Agentengruppen einschr\u00e4nken. \u00d6ffnen Sie dazu <strong>Admin Center &gt; Apps und Integrationen &gt; Apps &gt; Zendesk Support Apps<\/strong>. Bewegen Sie dann den Mauszeiger \u00fcber die GDPR Compliance-App, klicken Sie auf das <strong>Zahnradsymbol<\/strong> und anschlie\u00dfend auf <strong>Einstellungen \u00e4ndern<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16074 size-full\" title=\"Einstellungen \u00e4ndern GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1.png\" alt=\"Einstellungen \u00e4ndern GDPR\" width=\"1464\" height=\"720\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1.png 1464w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-300x148.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-1024x504.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-768x378.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-50x25.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-400x197.png 400w\" sizes=\"(max-width: 1464px) 100vw, 1464px\" \/><\/p>\r\n<p>Nachdem Sie die erforderlichen Felder ausgef\u00fcllt haben, klicken Sie auf <strong>Aktualisieren<\/strong>, um die \u00c4nderungen zu speichern.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-11338 size-full\" title=\"Rollen-\/Gruppenbeschr\u00e4nkung aktivieren\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction.png\" alt=\"Rollen-\/Gruppenbeschr\u00e4nkung aktivieren\" width=\"1454\" height=\"1078\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction.png 1454w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-300x222.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-1024x759.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-768x569.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-50x37.png 50w\" sizes=\"(max-width: 1454px) 100vw, 1454px\" \/><\/p>\r\n<h2 id=\"restrict-access-from-gdpr-compliance\" class=\"anchor-link-kb\">Zugriff \u00fcber GDPR Compliance einschr\u00e4nken<\/h2>\r\n<p>Um den Zugriff eines Agenten in der App einzuschr\u00e4nken, klicken Sie auf das Symbol <strong><span class=\"text-break\">Zugriffskontrollverwaltung<\/span><\/strong> in der Seitenleiste der GDPR Compliance-App.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16594 size-full\" title=\"GDPR Compliance Zugriff\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access.png\" alt=\"GDPR Compliance Zugriff\" width=\"1613\" height=\"839\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access.png 1613w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-300x156.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-1024x533.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-768x399.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-50x26.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-1536x799.png 1536w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-400x208.png 400w\" sizes=\"(max-width: 1613px) 100vw, 1613px\" \/><\/p>\r\n<div class=\"alert alert-warning\">Beachten Sie, dass sich alle Agenten auch direkt in der App autorisieren m\u00fcssen, um ihre Zugriffsebene verwalten zu k\u00f6nnen.<\/div>\r\n<p>Die Anwendung bietet zwei Zugriffsebenen:<\/p>\r\n<ul>\r\n\t<li><strong>Voller Zugriff<\/strong> erm\u00f6glicht es dem Agenten, die App ohne Einschr\u00e4nkungen zu verwenden.<\/li>\r\n\t<li><strong>Mitglied (Einstellungen eingeschr\u00e4nkt)<\/strong> eignet sich f\u00fcr Agenten, die nicht mit den App-Konfigurationen arbeiten m\u00fcssen. Sie k\u00f6nnen keine Daten verarbeiten.<\/li>\r\n<\/ul>\r\n<p>Sie k\u00f6nnen au\u00dferdem unterschiedliche Zugriffsebenen f\u00fcr einzelne Agenten festlegen, indem Sie den Wert aus der Dropdown-Liste ausw\u00e4hlen.<\/p>\r\n<div style=\"text-align: center\">\r\n<p class=\"\u201dmt-3\u201d\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16058 size-full\" title=\"Voller Zugriff Mitglied GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR.png\" alt=\"Voller Zugriff Mitglied GDPR\" width=\"735\" height=\"752\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR.png 735w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR-293x300.png 293w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR-50x50.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR-260x266.png 260w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\r\n<\/div>\r\n<p>Wenn etwas unklar ist oder Sie zus\u00e4tzliche Fragen haben, <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"kontaktieren Sie unsere hilfsbereiten Support-Agenten\"><span class=\"chat-btn-content\">kontaktieren Sie unsere hilfsbereiten Support-Agenten<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Zugriff \u00fcber die Zendesk-Konfigurationsseite einschr\u00e4nken Zugriff \u00fcber GDPR Compliance einschr\u00e4nken Wenn Sie wissen &#8230;","protected":false},"author":40,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-11335","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Wie Benutzer den Zugriff auf die GDPR Compliance-App aktivieren k\u00f6nnen - GrowthDot<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie Sie den Zugriff f\u00fcr bestimmte Agenten oder Gruppen in der GDPR Compliance-App f\u00fcr Zendesk einschr\u00e4nken k\u00f6nnen. 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