{"id":4772,"date":"2021-06-03T09:41:19","date_gmt":"2021-06-03T09:41:19","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=4772"},"modified":"2025-10-29T18:19:41","modified_gmt":"2025-10-29T18:19:41","slug":"what-happens-with-my-closed-ticket-after-the-anonymization-process-in-gdpr-compliance-in-zendesk","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/de\/help\/what-happens-with-my-closed-ticket-after-the-anonymization-process-in-gdpr-compliance-in-zendesk\/","title":{"rendered":"Was passiert mit meinem geschlossenen Ticket nach dem Anonymisierungsprozess in der GDPR Compliance App f\u00fcr Zendesk?"},"content":{"rendered":"<p>Nachdem Sie die <a href=\"https:\/\/growthdot.com\/help\/how-to-start-anonymizing-in-gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Anonymisierung<\/a> gestartet haben, bleibt Ihr Ticket weiterhin im Status \u201eGeschlossen\u201c, jedoch mit einer anderen ID-Nummer und anonymisierten sensiblen Informationen.Dies geschieht, weil die Anwendung das ausgew\u00e4hlte Ticket l\u00f6scht und es anschlie\u00dfend mit einer neuen ID wiederherstellt. Dieser Prozess ist so organisiert, dass eine Identifizierung oder ein Vergleich des geschlossenen Tickets mit seiner bereits anonymisierten Kopie anhand derselben ID vermieden wird.<\/p>","protected":false},"excerpt":{"rendered":"Nachdem Sie die Anonymisierung gestartet haben, bleibt Ihr Ticket weiterhin im Status \u201eGeschlossen\u201c, &#8230;","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-4772","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Was passiert mit meinem geschlossenen Ticket nach dem Anonymisierungsprozess in der GDPR Compliance App f\u00fcr Zendesk? - GrowthDot<\/title>\n<meta name=\"description\" content=\"Clients often ask if the anonymized closed tickets change their status and what happens with them. 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