{"id":6059,"date":"2021-09-22T13:00:37","date_gmt":"2021-09-22T13:00:37","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&p=6059"},"modified":"2025-10-29T18:57:42","modified_gmt":"2025-10-29T18:57:42","slug":"why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/de\/help\/why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents\/","title":{"rendered":"Warum kann die Ansicht der Ticket- oder Kontaktliste in GDPR Compliance f\u00fcr Administratoren und Agenten unterschiedlich sein"},"content":{"rendered":"

Ab sofort k\u00f6nnen Agenten ohne Administratorrolle Daten mit Genehmigung des Administrators verarbeiten. Wenn der Agent jedoch nicht \u00fcber die entsprechenden Berechtigungen verf\u00fcgt, kann er beispielsweise nur die Tickets sehen, die ihm zugewiesen sind. Daher kann es vorkommen, dass ein Agent eine Liste mit 7 Benutzern erstellt und eine neue Anfrage hinzuf\u00fcgt. Dann \u00f6ffnet der Administrator die Anfrage und sieht eine Liste mit 16 Benutzern, da er \u00fcber erweiterte Berechtigungen verf\u00fcgt und die Tickets aller Agenten sehen kann. In einem solchen Fall wird der Administrator die Anfrage wahrscheinlich ablehnen.<\/p>

Es ist erw\u00e4hnenswert, dass der Administrator technisch keine M\u00f6glichkeit hat, dieselbe Liste in beiden Ansichten zu \u00fcberpr\u00fcfen, die gem\u00e4\u00df spezifischen Berechtigungen erstellt wurden. Der einzige Weg, dieses Problem zu vermeiden, besteht darin, die Einstellungen der Agentenrolle zu \u00e4ndern. Gehen Sie dazu zu Admin Center > People > Team > Roles > Edit<\/b> und w\u00e4hlen Sie die zuvor eingeschr\u00e4nkte Berechtigung aus. Somit kann der Agent eine erweiterte Liste mit derselben Ansicht wie ein Administrator erstellen.<\/p>

\"Team<\/p>

Wenn Sie Probleme oder Fragen haben, k\u00f6nnen Sie jederzeit chat<\/span><\/a> mit unseren Support-Agenten chatten.<\/p>","protected":false},"excerpt":{"rendered":"Ab sofort k\u00f6nnen Agenten ohne Administratorrolle Daten mit Genehmigung des Administrators verarbeiten. Wenn …","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-6059","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"Warum kann die Ansicht der Ticket- oder Kontaktliste in GDPR Compliance f\u00fcr Administratoren und Agenten unterschiedlich sein - GrowthDot<\/title>\n<meta name=\"description\" content=\"Unterschiedliche Ticket- oder Kontaktlistenansicht f\u00fcr Administrator und Agent w\u00e4hrend der GDPR-Verarbeitung bedeutet, dass sie unterschiedliche Berechtigungen haben. 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