{"id":12238,"date":"2023-04-18T08:06:08","date_gmt":"2023-04-18T08:06:08","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&p=12238"},"modified":"2025-11-07T14:12:34","modified_gmt":"2025-11-07T14:12:34","slug":"access-control-and-apps-restrictions","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/es\/help\/access-control-and-apps-restrictions\/","title":{"rendered":"La diferencia entre el control de acceso dentro de la aplicaci\u00f3n y las restricciones de la aplicaci\u00f3n en Zendesk"},"content":{"rendered":"

La restricci\u00f3n de la aplicaci\u00f3n<\/strong> en el Centro de administraci\u00f3n de Zendesk<\/strong> permite que ciertos grupos o roles utilicen la aplicaci\u00f3n. Si un agente no pertenece al grupo indicado o tiene otro rol, no ver\u00e1 la aplicaci\u00f3n en la instancia de Zendesk. Por lo tanto, esta configuraci\u00f3n de restricci\u00f3n se usa para administrar la suscripci\u00f3n (ajustar el precio seg\u00fan el n\u00famero de agentes incluidos) y definir qui\u00e9n puede iniciar sesi\u00f3n en la aplicaci\u00f3n.<\/p>\r\n

\"Restricciones<\/p>\r\n

El control de acceso<\/strong> ayuda a diferenciar a qu\u00e9 funciones o caracter\u00edsticas de la aplicaci\u00f3n puede acceder un agente. Esto significa que un agente con acceso completo<\/strong> puede usar todas las funciones de la aplicaci\u00f3n (similar a un administrador). Un agente con acceso de miembro (configuraci\u00f3n restringida)<\/strong> no puede configurar la aplicaci\u00f3n y tiene acceso limitado a ciertas funciones.<\/p>\r\n

\r\n

\"Control<\/p>\r\n<\/div>\r\n

Puedes encontrar informaci\u00f3n detallada sobre las restricciones de la aplicaci\u00f3n<\/strong> y el control de acceso<\/strong> de cada aplicaci\u00f3n haciendo clic en su nombre: Email Tracking<\/a>, Proactive Campaigns<\/a>, GDPR Compliance<\/a>, Video Reply<\/a>.<\/p>\r\n

Si algo no est\u00e1 claro o tienes m\u00e1s preguntas, contacta con nuestros agentes de soporte s\u00faper serviciales<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"La restricci\u00f3n de la aplicaci\u00f3n en el Centro de administraci\u00f3n de Zendesk permite …","protected":false},"author":40,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[12,11,20,21,19,24],"ht-kb-tag":[],"class_list":["post-12238","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-proactive-campaigns","ht_kb_category-email-tracking","ht_kb_category-gdpr-compliance","ht_kb_category-video-reply","ht_kb_category-crm-and-deals-for-zendesk","ht_kb_category-general"],"yoast_head":"La diferencia entre el control de acceso dentro de la aplicaci\u00f3n y las restricciones de la aplicaci\u00f3n en Zendesk - GrowthDot<\/title>\n<meta name=\"description\" content=\"El control de acceso se utiliza para restringir a los agentes el uso de ciertas opciones de la aplicaci\u00f3n. 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