{"id":3302,"date":"2020-12-18T09:44:22","date_gmt":"2020-12-18T09:44:22","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=3302"},"modified":"2025-10-28T13:22:16","modified_gmt":"2025-10-28T13:22:16","slug":"difference-between-anonymizing-and-deleting","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/es\/help\/difference-between-anonymizing-and-deleting\/","title":{"rendered":"\u00bfCu\u00e1l es la diferencia entre anonimizar y eliminar los datos de los clientes?"},"content":{"rendered":"<p>La anonimizaci\u00f3n y eliminaci\u00f3n de datos son dos procesos que se pueden realizar dentro de la aplicaci\u00f3n GDPR Compliance. Sin embargo, los usuarios a menudo no entienden la diferencia entre ambos. As\u00ed que, sin m\u00e1s pre\u00e1mbulos, veamos la explicaci\u00f3n.<\/p>\r\n<p>Seg\u00fan el RGPD, los datos personales que recopile de los ciudadanos de la UE pueden anonimizarse o eliminarse a solicitud de la persona a la que pertenecen. La principal diferencia radica en la posibilidad de <strong>recuperar<\/strong> esta informaci\u00f3n.<\/p>\r\n<p>Cuando elige iniciar el <a href=\"https:\/\/growthdot.com\/help\/how-to-start-anonymizing-in-gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>proceso de anonimizaci\u00f3n<\/strong><\/a>, nuestros sistemas eliminar\u00e1n los datos clave que permiten identificar a la persona espec\u00edfica. Por ejemplo, nombre y apellido, fecha de nacimiento, direcci\u00f3n, detalles de facturaci\u00f3n, etc. En otras palabras, los datos necesarios para que la aplicaci\u00f3n proporcione todas sus funciones principales. Sin embargo, la informaci\u00f3n que puede ser necesaria para fines de informes, como c\u00f3digo postal, g\u00e9nero, edad, altura, etc., se mantiene visible.<\/p>\r\n<div class=\"alert alert-primary\">Consulte la lista exacta de los <a href=\"https:\/\/growthdot.com\/help\/which-data-is-anonymized-in-gdpr-compliance\/\" target=\"_blank\" rel=\"noopener noreferrer\">datos que son anonimizados<\/a> por GDPR Compliance.<\/div>\r\n<p>De esta forma, no podr\u00e1 identificar espec\u00edficamente al propietario de los datos, pero estos seguir\u00e1n contabiliz\u00e1ndose en sus estad\u00edsticas, recomendaciones publicitarias y otros fines empresariales importantes.<\/p>\r\n<p>Por otro lado, si el cliente solicita la eliminaci\u00f3n completa de los datos (por ejemplo, cuando deja de usar sus servicios y no desea que se utilicen sus datos personales de ninguna manera posible), debe configurar el <strong><a href=\"https:\/\/growthdot.com\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\">proceso de eliminaci\u00f3n de datos<\/a><\/strong>.<\/p>\r\n<p>De esta manera, nuestros sistemas eliminar\u00e1n por completo cualquier rastro de los datos personales que haya almacenado. Adem\u00e1s, <strong>no se pueden restaurar<\/strong> de ninguna manera, a menos que los recupere nuevamente con el consentimiento del propietario.<\/p>\r\n<p>Por lo tanto, use esta opci\u00f3n con precauci\u00f3n para evitar inconvenientes.<\/p>\r\n<p><a href=\"https:\/\/growthdot.com\/es\/gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16802 size-full\" title=\"GDPR banner es\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-es.png\" alt=\"GDPR banner es\" width=\"730\" height=\"236\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-es.png 730w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-es-300x97.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-es-50x16.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-es-500x162.png 500w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-es-400x129.png 400w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><\/a><\/p>\r\n<p>Esperamos que esta informaci\u00f3n le sea \u00fatil para el uso futuro del complemento GDPR Compliance. Si tiene alguna pregunta adicional, no dude en <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"contactar\"><span class=\"chat-btn-content\">contactar<\/span><\/a> con nuestro equipo.<\/p>","protected":false},"excerpt":{"rendered":"La anonimizaci\u00f3n y eliminaci\u00f3n de datos son dos procesos que se pueden realizar &#8230;","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-3302","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>\u00bfCu\u00e1l es la diferencia entre anonimizar y eliminar los datos de los clientes? - GrowthDot<\/title>\n<meta name=\"description\" content=\"The difference between data anonymization and deletion may be unclear for some companies while complying with GDPR. 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