{"id":6059,"date":"2021-09-22T13:00:37","date_gmt":"2021-09-22T13:00:37","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&p=6059"},"modified":"2025-10-29T18:57:42","modified_gmt":"2025-10-29T18:57:42","slug":"why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/es\/help\/why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents\/","title":{"rendered":"Por qu\u00e9 la vista de la lista de tickets o contactos en GDPR Compliance puede ser diferente para administradores y agentes"},"content":{"rendered":"

A partir de ahora, los agentes sin roles de administrador pueden procesar datos con la aprobaci\u00f3n del administrador. Sin embargo, si el agente no tiene los permisos adecuados, podr\u00e1 ver, por ejemplo, solo los tickets asignados a \u00e9l. Como resultado, puede darse el caso de que un agente cree una lista de 7 usuarios y env\u00ede una nueva solicitud. Luego, el administrador abre la solicitud y ve una lista con 16 usuarios, ya que tiene permisos avanzados y puede ver los tickets asignados a todos los agentes. En tal caso, el administrador probablemente rechazar\u00e1 la solicitud.<\/p>

Vale la pena mencionar que el administrador no tiene la posibilidad t\u00e9cnica de verificar la misma lista en ambas vistas creadas seg\u00fan permisos espec\u00edficos. Por lo tanto, la \u00fanica manera de evitar este problema es cambiar la configuraci\u00f3n del rol del agente. Para hacerlo, vaya a Admin Center > People > Team > Roles > Edit<\/b> y seleccione el permiso adecuado que antes estaba limitado. Como resultado, el agente podr\u00e1 crear una lista ampliada con la misma vista que el administrador.<\/p>

\"Team<\/p>

Si tiene alg\u00fan problema o pregunta, puede chat<\/span><\/a> con nuestros agentes de soporte en cualquier momento.<\/p>","protected":false},"excerpt":{"rendered":"A partir de ahora, los agentes sin roles de administrador pueden procesar datos …","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-6059","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"Por qu\u00e9 la vista de la lista de tickets o contactos en GDPR Compliance puede ser diferente para administradores y agentes - GrowthDot<\/title>\n<meta name=\"description\" content=\"Una vista diferente de tickets o contactos para el administrador y el agente durante el procesamiento GDPR significa que tienen distintos permisos. 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