{"id":1263,"date":"2025-02-16T10:13:00","date_gmt":"2025-02-16T10:13:00","guid":{"rendered":"https:\/\/growthdot.com\/?p=1263"},"modified":"2026-07-13T11:18:57","modified_gmt":"2026-07-13T11:18:57","slug":"hows-and-whys-of-ticket-routing-in-zendesk","status":"publish","type":"post","link":"https:\/\/growthdot.com\/es\/hows-and-whys-of-ticket-routing-in-zendesk\/","title":{"rendered":"Hows and Whys of Skill-based Routing in Zendesk"},"content":{"rendered":"<div class=\"container mt-5 pt-3 pb-5 mb-5\"><p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-es\">Disculpa, pero esta entrada est\u00e1 disponible s\u00f3lo en <a href=\"https:\/\/growthdot.com\/wp-json\/wp\/v2\/posts\/1263\" class=\"qtranxs-available-language-link qtranxs-available-language-link-en\" title=\"English\">English<\/a>.<\/p><\/div>","protected":false},"excerpt":{"rendered":"Disculpa, pero esta entrada est\u00e1 disponible s\u00f3lo en English.","protected":false},"author":42,"featured_media":15649,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-1263","post","type-post","status-publish","format-standard","has-post-thumbnail","category-customer-support"],"yoast_head":"<title><\/title>\n<meta name=\"description\" content=\"Skill-based routing is an important tool for your agents&#039; productivity and customer satisfaction. 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