{"id":14685,"date":"2024-09-26T13:10:10","date_gmt":"2024-09-26T13:10:10","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=14685"},"modified":"2025-11-11T18:36:13","modified_gmt":"2025-11-11T18:36:13","slug":"how-does-gdpr-compliance-access-and-manage-data","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/fr\/help\/how-does-gdpr-compliance-access-and-manage-data\/","title":{"rendered":"Comment GDPR Compliance acc\u00e8de et g\u00e8re vos donn\u00e9es Zendesk"},"content":{"rendered":"<p>Le plugin GDPR Compliance vous aide \u00e0 respecter les normes de confidentialit\u00e9 tout en garantissant une gestion s\u00e9curis\u00e9e et transparente de vos donn\u00e9es Zendesk. Il n\u2019interagit avec vos donn\u00e9es que lorsque cela est n\u00e9cessaire, en suivant des protocoles de s\u00e9curit\u00e9 stricts.<\/p>\r\n\r\n<p>Ci-dessous, nous r\u00e9pondons aux principales questions concernant la mani\u00e8re dont le plugin acc\u00e8de, stocke et g\u00e8re vos donn\u00e9es.<\/p>\r\n\r\n<div class=\"theme--big_selectors navbar\">\r\n<ul class=\"navbar-nav anchor-menu\">\r\n \t<li><a href=\"#How-does-GDPR-Compliance-access-your-Zendesk-instance\">Comment GDPR Compliance acc\u00e8de-t-il \u00e0 votre instance Zendesk&nbsp;?<\/a><\/li>\r\n \t<li><a href=\"#What-data-does-GDPR-Compliance-access\">Quelles donn\u00e9es GDPR Compliance peut-il acc\u00e9der&nbsp;?<\/a><\/li>\r\n \t<li><a href=\"#What-data-does-GDPR-Compliance-store\">Quelles donn\u00e9es GDPR Compliance stocke-t-il&nbsp;?<\/a><\/li>\r\n \t<li><a href=\"#Where-is-the-data-stored\">O\u00f9 les donn\u00e9es sont-elles stock\u00e9es&nbsp;?<\/a><\/li>\r\n \t<li><a href=\"#How-long-is-the-data-stored\">Combien de temps les donn\u00e9es sont-elles conserv\u00e9es&nbsp;?<\/a><\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n<h2 id=\"How-does-GDPR-Compliance-access-your-Zendesk-instance\" class=\"anchor-link-kb\">Comment GDPR Compliance acc\u00e8de-t-il \u00e0 votre instance Zendesk&nbsp;?<\/h2>\r\n<p>L\u2019application interagit avec l\u2019API Zendesk, en utilisant des autorisations de lecture\/\u00e9criture pour les agents autoris\u00e9s afin d\u2019effectuer les t\u00e2ches n\u00e9cessaires, telles que la suppression ou la r\u00e9cup\u00e9ration de donn\u00e9es.<\/p>\r\n\r\n<p>Elle fonctionne \u00e0 la demande, ce qui signifie qu\u2019elle n\u2019acc\u00e8de \u00e0 vos donn\u00e9es que lorsque des processus sp\u00e9cifiques sont lanc\u00e9s. Une fois ces t\u00e2ches termin\u00e9es, le plugin cesse toute interaction avec votre instance Zendesk jusqu\u2019\u00e0 ce qu\u2019il soit de nouveau n\u00e9cessaire.<\/p>\r\n\r\n<h2 id=\"What-data-does-GDPR-Compliance-access\" class=\"anchor-link-kb\">Quelles donn\u00e9es GDPR Compliance peut-il acc\u00e9der&nbsp;?<\/h2>\r\n<p>GDPR Compliance a acc\u00e8s \u00e0 diff\u00e9rents points de terminaison de l\u2019API Zendesk et \u00e0 divers types de donn\u00e9es, notamment&nbsp;:<\/p>\r\n<ul>\r\n \t<li><strong>Utilisateurs<\/strong>&nbsp;: identifiants, adresses e-mail et informations associ\u00e9es.<\/li>\r\n \t<li><strong>Tickets<\/strong>&nbsp;: champs, commentaires, \u00e9v\u00e9nements et pi\u00e8ces jointes.<\/li>\r\n \t<li><strong>Organisations<\/strong>&nbsp;: donn\u00e9es relatives aux organisations.<\/li>\r\n \t<li><strong>Utilisateurs supprim\u00e9s<\/strong>&nbsp;: informations sur les utilisateurs supprim\u00e9s.<\/li>\r\n \t<li><strong>Champs personnalis\u00e9s<\/strong>&nbsp;: champs de ticket et d\u2019utilisateur contenant \u00e9ventuellement des donn\u00e9es personnelles.<\/li>\r\n \t<li><strong>Autres points de terminaison de l\u2019API Zendesk.<\/strong><\/li>\r\n<\/ul>\r\n<p>Bien que le plugin ait un large acc\u00e8s, il ne demande et ne transf\u00e8re que les donn\u00e9es n\u00e9cessaires aux processus GDPR, garantissant qu\u2019aucune information inutile n\u2019est utilis\u00e9e ou consult\u00e9e.<\/p>\r\n\r\n<h2 id=\"What-data-does-GDPR-Compliance-store\" class=\"anchor-link-kb\">Quelles donn\u00e9es GDPR Compliance stocke-t-il&nbsp;?<\/h2>\r\n<p>GDPR Compliance stocke de mani\u00e8re s\u00e9curis\u00e9e une quantit\u00e9 minimale de donn\u00e9es n\u00e9cessaires \u00e0 l\u2019ex\u00e9cution de ses processus. Les donn\u00e9es suivantes sont conserv\u00e9es sur nos serveurs pendant le traitement&nbsp;:<\/p>\r\n<ul>\r\n \t<li><strong>Nom du sous-domaine<\/strong>&nbsp;: toujours conserv\u00e9 \u00e0 des fins d\u2019identification.<\/li>\r\n \t<li><strong>ID utilisateur agent, e-mail et jetons d\u2019acc\u00e8s<\/strong>&nbsp;: stock\u00e9s en continu pour maintenir l\u2019acc\u00e8s des agents autoris\u00e9s.<\/li>\r\n \t<li><strong>Donn\u00e9es utilisateur archiv\u00e9es<\/strong>&nbsp;: collect\u00e9es lors du processus \u00ab&nbsp;R\u00e9cup\u00e9rer les donn\u00e9es&nbsp;\u00bb et pouvant inclure des informations personnelles li\u00e9es aux utilisateurs ou aux tickets.<\/li>\r\n \t<li><strong>Cibles de processus<\/strong>&nbsp;: lors de processus sp\u00e9cifiques (r\u00e9cup\u00e9ration ou suppression de donn\u00e9es), les cibles comme les ID d\u2019utilisateurs finaux, de tickets, d\u2019organisations et d\u2019utilisateurs supprim\u00e9s sont temporairement stock\u00e9es, puis supprim\u00e9es imm\u00e9diatement apr\u00e8s la fin du processus.<\/li>\r\n<\/ul>\r\n<p>Les donn\u00e9es stock\u00e9es sont utilis\u00e9es uniquement \u00e0 des fins de conformit\u00e9 GDPR, afin de garantir que seules les informations n\u00e9cessaires sont conserv\u00e9es.<\/p>\r\n\r\n<h2 id=\"Where-is-the-data-stored\" class=\"anchor-link-kb\">O\u00f9 les donn\u00e9es sont-elles stock\u00e9es&nbsp;?<\/h2>\r\n<p>Toutes les donn\u00e9es trait\u00e9es par GDPR Compliance sont stock\u00e9es en toute s\u00e9curit\u00e9 sur les serveurs <strong>Amazon Web Services (AWS), S3<\/strong>. Ces serveurs offrent un haut niveau de s\u00e9curit\u00e9, les jetons d\u2019acc\u00e8s \u00e9tant chiffr\u00e9s pour prot\u00e9ger vos donn\u00e9es. AWS est largement reconnu pour ses normes de s\u00e9curit\u00e9 et ses mesures robustes de protection des donn\u00e9es.<\/p>\r\n\r\n<h2 id=\"How-long-is-the-data-stored\" class=\"anchor-link-kb\">Combien de temps les donn\u00e9es sont-elles conserv\u00e9es&nbsp;?<\/h2>\r\n<p>GDPR Compliance suit des politiques de conservation strictes afin de ne pas conserver les donn\u00e9es plus longtemps que n\u00e9cessaire. Les dur\u00e9es de conservation sont les suivantes&nbsp;:<\/p>\r\n<ul>\r\n \t<li>Donn\u00e9es archiv\u00e9es&nbsp;: les fichiers g\u00e9n\u00e9r\u00e9s par le processus \u00ab&nbsp;R\u00e9cup\u00e9rer les donn\u00e9es&nbsp;\u00bb sont conserv\u00e9s pendant <strong>48&nbsp;heures<\/strong>, puis supprim\u00e9s automatiquement.<\/li>\r\n \t<li>ID uniques d\u2019utilisateurs, de tickets et d\u2019organisations&nbsp;: ces donn\u00e9es sont conserv\u00e9es pendant <strong>la dur\u00e9e du processus<\/strong> et jusqu\u2019\u00e0 <strong>7&nbsp;jours<\/strong> si le processus est mis en pause, annul\u00e9 ou \u00e9choue, puis supprim\u00e9es imm\u00e9diatement apr\u00e8s la fin du processus.<\/li>\r\n<\/ul>\r\n<p>De plus, les d\u00e9tails de l\u2019agent (ID utilisateur, e-mail, jetons d\u2019acc\u00e8s) sont supprim\u00e9s conform\u00e9ment \u00e0 notre <a href=\"https:\/\/growthdot.com\/security-policy\/\" target=\"_blank\" rel=\"noopener\">Politique de s\u00e9curit\u00e9<\/a>.<\/p>\r\n\r\n<p>Une fois les processus n\u00e9cessaires termin\u00e9s, GDPR Compliance supprime rapidement les donn\u00e9es afin qu\u2019aucune information ne soit conserv\u00e9e de mani\u00e8re permanente, sauf si cela est explicitement requis pour des op\u00e9rations en cours.<\/p>\r\n\r\n<p>Si vous avez d\u2019autres questions sur ce sujet ou si vous avez besoin de pr\u00e9cisions, veuillez <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"contacter notre \u00e9quipe d\u2019assistance\"><span class=\"chat-btn-content\">contacter notre \u00e9quipe d\u2019assistance<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Le plugin GDPR Compliance vous aide \u00e0 respecter les normes de confidentialit\u00e9 tout &#8230;","protected":false},"author":48,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-14685","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Comment GDPR Compliance acc\u00e8de et g\u00e8re vos donn\u00e9es Zendesk - 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