{"id":3302,"date":"2020-12-18T09:44:22","date_gmt":"2020-12-18T09:44:22","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=3302"},"modified":"2025-10-28T13:22:16","modified_gmt":"2025-10-28T13:22:16","slug":"difference-between-anonymizing-and-deleting","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/fr\/help\/difference-between-anonymizing-and-deleting\/","title":{"rendered":"Diff\u00e9rence entre l\u2019anonymisation et la suppression des donn\u00e9es clients ?"},"content":{"rendered":"<p>L&rsquo;anonymisation et la suppression des donn\u00e9es sont deux processus possibles \u00e0 effectuer dans l&rsquo;application GDPR Compliance. Cependant, les utilisateurs ne comprennent souvent pas la diff\u00e9rence entre les deux. Alors, sans plus tarder, plongeons dans l&rsquo;explication.<\/p>\r\n<p>Selon le RGPD, les donn\u00e9es personnelles que vous collectez aupr\u00e8s des citoyens de l&rsquo;UE peuvent \u00eatre anonymis\u00e9es ou supprim\u00e9es \u00e0 la demande de la personne \u00e0 laquelle ces donn\u00e9es appartiennent. La principale diff\u00e9rence r\u00e9side dans la possibilit\u00e9 de <strong>r\u00e9cup\u00e9rer<\/strong> ces informations.<\/p>\r\n<p>Lorsque vous choisissez de d\u00e9marrer le <a href=\"https:\/\/growthdot.com\/help\/how-to-start-anonymizing-in-gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>processus d\u2019anonymisation<\/strong><\/a>, nos syst\u00e8mes supprimeront les d\u00e9tails cl\u00e9s permettant d\u2019identifier une personne sp\u00e9cifique. Par exemple, le pr\u00e9nom et le nom, la date de naissance, l\u2019adresse, les informations de facturation, etc. En d&rsquo;autres termes, les donn\u00e9es n\u00e9cessaires au bon fonctionnement de l&rsquo;application. Cependant, toutes les informations pouvant \u00eatre utiles \u00e0 des fins de rapports, comme le code postal, le genre, l\u2019\u00e2ge, la taille, etc., sont conserv\u00e9es.<\/p>\r\n<div class=\"alert alert-primary\">Consultez la liste exacte des <a href=\"https:\/\/growthdot.com\/help\/which-data-is-anonymized-in-gdpr-compliance\/\" target=\"_blank\" rel=\"noopener noreferrer\">donn\u00e9es anonymis\u00e9es<\/a> par GDPR Compliance.<\/div>\r\n<p>De cette mani\u00e8re, vous ne pouvez pas identifier pr\u00e9cis\u00e9ment le propri\u00e9taire des donn\u00e9es, mais celles-ci sont toujours prises en compte dans vos statistiques, vos recommandations publicitaires et d&rsquo;autres objectifs commerciaux importants.<\/p>\r\n<p>En revanche, si le client exige une suppression compl\u00e8te des donn\u00e9es (par exemple, lorsqu\u2019il cesse d\u2019utiliser vos services et ne souhaite plus que ses donn\u00e9es personnelles soient utilis\u00e9es d\u2019une quelconque mani\u00e8re), vous devez configurer le <strong><a href=\"https:\/\/growthdot.com\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\">processus de suppression des donn\u00e9es<\/a><\/strong>.<\/p>\r\n<p>De cette fa\u00e7on, nos syst\u00e8mes supprimeront compl\u00e8tement toute trace des donn\u00e9es personnelles que vous avez stock\u00e9es. De plus, elles <strong>ne peuvent pas \u00eatre restaur\u00e9es<\/strong> d\u2019aucune mani\u00e8re, sauf si vous les r\u00e9cup\u00e9rez \u00e0 nouveau avec l\u2019accord du propri\u00e9taire.<\/p>\r\n<p>Utilisez donc cette option avec pr\u00e9caution afin d\u2019\u00e9viter tout d\u00e9sagr\u00e9ment.<\/p>\r\n<p><a href=\"https:\/\/growthdot.com\/fr\/gdpr-compliance-for-zendesk\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16800 size-full\" title=\"GDPR banner fr\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-fr.png\" alt=\"GDPR banner fr\" width=\"730\" height=\"236\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-fr.png 730w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-fr-300x97.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-fr-50x16.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-fr-500x162.png 500w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/GDPR-banner-fr-400x129.png 400w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><\/a><\/p>\r\n<p>Nous esp\u00e9rons que ces informations vous seront utiles pour une meilleure utilisation du plugin GDPR Compliance. Si vous avez d&rsquo;autres questions, n&rsquo;h\u00e9sitez pas \u00e0 <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"contacter\"><span class=\"chat-btn-content\">contacter<\/span><\/a> notre \u00e9quipe.<\/p>","protected":false},"excerpt":{"rendered":"L&rsquo;anonymisation et la suppression des donn\u00e9es sont deux processus possibles \u00e0 effectuer dans &#8230;","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-3302","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Diff\u00e9rence entre l\u2019anonymisation et la suppression des donn\u00e9es clients ? - GrowthDot<\/title>\n<meta name=\"description\" content=\"The difference between data anonymization and deletion may be unclear for some companies while complying with GDPR. 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