{"id":6059,"date":"2021-09-22T13:00:37","date_gmt":"2021-09-22T13:00:37","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&p=6059"},"modified":"2025-10-29T18:57:42","modified_gmt":"2025-10-29T18:57:42","slug":"why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/fr\/help\/why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents\/","title":{"rendered":"Pourquoi la vue de la liste des tickets ou des contacts dans GDPR Compliance peut-elle \u00eatre diff\u00e9rente pour les administrateurs et les agents"},"content":{"rendered":"

D\u00e9sormais, les agents sans r\u00f4le d\u2019administrateur peuvent traiter les donn\u00e9es avec l\u2019approbation de l\u2019administrateur. Cependant, si l\u2019agent ne dispose pas des autorisations appropri\u00e9es, il peut voir, par exemple, uniquement les tickets qui lui sont attribu\u00e9s. Par cons\u00e9quent, vous pourriez rencontrer une situation o\u00f9 un agent cr\u00e9e une liste de 7 utilisateurs et soumet une nouvelle demande. Ensuite, l\u2019administrateur ouvre la demande et voit une liste de 16 utilisateurs, car il dispose d\u2019autorisations avanc\u00e9es et peut voir les tickets attribu\u00e9s \u00e0 tous les agents. Dans ce cas, l\u2019administrateur rejettera probablement la demande.<\/p>

Il convient de noter que l\u2019administrateur n\u2019a pas la possibilit\u00e9 technique de v\u00e9rifier la m\u00eame liste dans les deux vues cr\u00e9\u00e9es selon des autorisations sp\u00e9cifiques. Ainsi, la seule fa\u00e7on d\u2019\u00e9viter ce probl\u00e8me est de modifier les param\u00e8tres du r\u00f4le de l\u2019agent. Pour ce faire, acc\u00e9dez \u00e0 Admin Center > People > Team > Roles > Edit<\/b> et s\u00e9lectionnez l\u2019autorisation appropri\u00e9e qui \u00e9tait auparavant limit\u00e9e. Par cons\u00e9quent, l\u2019agent pourra cr\u00e9er une liste \u00e9tendue avec la m\u00eame vue que celle de l\u2019administrateur.<\/p>

\"Team<\/p>

Si vous avez des probl\u00e8mes ou des questions, vous pouvez chat<\/span><\/a> avec nos agents d\u2019assistance \u00e0 tout moment.<\/p>","protected":false},"excerpt":{"rendered":"D\u00e9sormais, les agents sans r\u00f4le d\u2019administrateur peuvent traiter les donn\u00e9es avec l\u2019approbation de …","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-6059","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"Pourquoi la vue de la liste des tickets ou des contacts dans GDPR Compliance peut-elle \u00eatre diff\u00e9rente pour les administrateurs et les agents - GrowthDot<\/title>\n<meta name=\"description\" content=\"Vue diff\u00e9rente des tickets ou des contacts pour l\u2019administrateur et l\u2019agent lors du traitement GDPR signifie qu\u2019ils ont des droits diff\u00e9rents. 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