{"id":6780,"date":"2024-10-01T11:12:12","date_gmt":"2024-10-01T11:12:12","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=6780"},"modified":"2025-11-06T18:23:42","modified_gmt":"2025-11-06T18:23:42","slug":"how-to-delete-data-in-gdpr-compliance-for-zendesk","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/","title":{"rendered":"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk"},"content":{"rendered":"<p><a class=\"video-btn position-relative d-block text-center\" title=\"Lecteur vid\u00e9o YouTube\" href=\"https:\/\/www.youtube.com\/embed\/eQw21Xlhg9M\" data-src=\"https:\/\/www.youtube.com\/embed\/eQw21Xlhg9M\"><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" title=\"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png\" alt=\"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk\" width=\"730\" height=\"411\" \/><\/a>    <div class=\"modal\" id=\"modalVideo\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">        <div class=\"modal-dialog modal-xl modal-dialog-centered\" role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    <\/p>\r\n<p>Comme vous le savez peut-\u00eatre, vous \u00eates tenu de supprimer les donn\u00e9es personnelles apr\u00e8s la fin des services clients, conform\u00e9ment aux protocoles de confidentialit\u00e9 europ\u00e9ens et californiens. Examinons en d\u00e9tail le processus. Tout d&rsquo;abord, nous vous sugg\u00e9rons de d\u00e9finir les informations que vous souhaitez supprimer. Pour ce faire, acc\u00e9dez \u00e0 l\u2019onglet <strong>Param\u00e8tres &gt; Pr\u00e9f\u00e9rences de processus &gt; Suppression<\/strong>. Ici, vous pouvez g\u00e9rer votre pr\u00e9r\u00e9glage par d\u00e9faut ou en cr\u00e9er un nouveau.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15931 size-full\" title=\"GDPR D\u00e9marrer la suppression\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion.png\" alt=\"GDPR D\u00e9marrer la suppression\" width=\"1434\" height=\"856\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion.png 1434w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion-300x179.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion-1024x611.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion-768x458.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Start-Deletion-400x239.png 400w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/><\/p>\r\n<p>Lors de la cr\u00e9ation ou de la modification d\u2019un pr\u00e9r\u00e9glage, activez l\u2019option <strong>Supprimer les contacts<\/strong> pour supprimer d\u00e9finitivement les contacts avec leurs tickets. Si vous souhaitez supprimer uniquement les tickets, d\u00e9sactivez cette option. N&rsquo;oubliez pas \u00e9galement d&rsquo;enregistrer les modifications.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15933 size-full\" title=\"Pr\u00e9f\u00e9rences g\u00e9n\u00e9rales de suppression GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1.png\" alt=\"Pr\u00e9f\u00e9rences g\u00e9n\u00e9rales de suppression GDPR\" width=\"1434\" height=\"811\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1.png 1434w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1-300x170.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1-1024x579.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1-768x434.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/General-Deletion-Preferences-GDPR-1-400x226.png 400w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/><\/p>\r\n<div class=\"alert alert-info\">Si vous souhaitez savoir comment cr\u00e9er et utiliser des pr\u00e9r\u00e9glages de pr\u00e9f\u00e9rences de processus, lisez <a href=\"https:\/\/growthdot.com\/help\/how-to-create-and-use-process-preference-presets\/\" target=\"_blank\" rel=\"noopener\">cet article<\/a>.<\/div>\r\n<p>Vous pouvez lancer le processus de suppression \u00e0 partir de plusieurs endroits dans Zendesk. Voyons donc chaque m\u00e9thode.<\/p>\r\n<h3>Suppression des donn\u00e9es pour chaque utilisateur \u00e0 partir de la liste de tous les utilisateurs finaux dans Zendesk<\/h3>\r\n<p>La premi\u00e8re m\u00e9thode consiste \u00e0 supprimer les donn\u00e9es de chaque utilisateur \u00e0 partir de la liste de tous les utilisateurs finaux dans Zendesk Support. Cela signifie que vous devez : 1. Aller dans l\u2019onglet <strong>Clients<\/strong> dans Zendesk Support et utiliser la barre de recherche pour trouver l\u2019utilisateur requis. Puis, cliquez sur son nom pour ouvrir son profil.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15935 size-full\" title=\"Rechercher un utilisateur GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user.png\" alt=\"Rechercher un utilisateur GDPR\" width=\"1498\" height=\"904\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user.png 1498w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user-300x181.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user-1024x618.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user-768x463.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Search-GDPR-user-400x241.png 400w\" sizes=\"(max-width: 1498px) 100vw, 1498px\" \/><\/p>\r\n<p>2. Trouvez l\u2019application GDPR et cliquez sur <strong>Traiter l\u2019utilisateur<\/strong> dans la barre lat\u00e9rale.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15985 size-full\" title=\"GDPR Supprimer Anonymiser le contact\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact.png\" alt=\"GDPR Supprimer Anonymiser le contact\" width=\"1486\" height=\"578\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact.png 1486w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-300x117.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-1024x398.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-768x299.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-50x19.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-400x156.png 400w\" sizes=\"(max-width: 1486px) 100vw, 1486px\" \/><\/p>\r\n<p>3. Ensuite, vous serez dirig\u00e9 vers l\u2019onglet Processus o\u00f9 vous devez configurer trois \u00e9tapes principales avant la suppression des donn\u00e9es. D\u2019abord, nommez le processus, s\u00e9lectionnez Supprimer les donn\u00e9es et cliquez sur le bouton <strong>Suivant<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15955 size-full\" title=\"Choisir la suppression\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1.png\" alt=\"Choisir la suppression\" width=\"1420\" height=\"845\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1.png 1420w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1-300x179.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1-1024x609.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1-768x457.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Choose-Deletion-1-400x238.png 400w\" sizes=\"(max-width: 1420px) 100vw, 1420px\" \/><\/p>\r\n<p>4. Ensuite, choisissez un pr\u00e9r\u00e9glage de pr\u00e9f\u00e9rences ou laissez celui par d\u00e9faut. Vous pouvez \u00e9galement configurer les objets \u00e0 supprimer.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15938 size-full\" title=\"Pr\u00e9f\u00e9rences de suppression GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR.png\" alt=\"Pr\u00e9f\u00e9rences de suppression GDPR\" width=\"1426\" height=\"851\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR.png 1426w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR-300x179.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR-1024x611.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR-768x458.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Deletion-Preferences-GDPR-400x239.png 400w\" sizes=\"(max-width: 1426px) 100vw, 1426px\" \/><\/p>\r\n<p>5. Enfin, cliquez sur les boutons <strong>Suivant<\/strong> et <strong>D\u00e9marrer le processus<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15953 size-full\" title=\"D\u00e9marrer le processus GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1.png\" alt=\"D\u00e9marrer le processus GDPR\" width=\"1427\" height=\"802\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1.png 1427w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1-300x169.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1-1024x576.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1-768x432.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Start-Process-GDPR-1-400x225.png 400w\" sizes=\"(max-width: 1427px) 100vw, 1427px\" \/><\/p>\r\n<h3>Suppression \u00e0 partir d\u2019un ticket sp\u00e9cifique<\/h3>\r\n<p>La deuxi\u00e8me approche consiste \u00e0 supprimer directement depuis un ticket sp\u00e9cifique. 1. Ouvrez l\u2019onglet <strong>Vues<\/strong> dans Zendesk et s\u00e9lectionnez le ticket. 2. Cliquez sur <strong>Applications<\/strong> dans la barre lat\u00e9rale droite. Ici, vous avez deux options pour traiter les informations de l\u2019<strong>Utilisateur<\/strong> ou du <strong>Ticket<\/strong>. Choisissez donc le type de donn\u00e9es que vous souhaitez effacer. Dans la fen\u00eatre modale, s\u00e9lectionnez <strong>Supprimer les donn\u00e9es &gt; Pr\u00e9r\u00e9glage de pr\u00e9f\u00e9rences &gt; Continuer avec les utilisateurs\/tickets s\u00e9lectionn\u00e9s<\/strong>.<\/p>\r\n<p class=\"\u201dmt-3\u201d\"><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15934 size-full\" title=\"Supprimer depuis le ticket GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR.png\" alt=\"Supprimer depuis le ticket GDPR\" width=\"1498\" height=\"904\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR.png 1498w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR-300x181.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR-1024x618.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR-768x463.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Delete-from-Ticket-GDPR-400x241.png 400w\" sizes=\"(max-width: 1498px) 100vw, 1498px\" \/><\/p>\r\n<h3>Suppression des donn\u00e9es depuis les listes de tickets, contacts ou organisations<\/h3>\r\n<p>Vous pouvez \u00e9galement supprimer des donn\u00e9es \u00e0 partir des listes d\u2019utilisateurs, de tickets ou d\u2019organisations \u00e0 l\u2019int\u00e9rieur de l\u2019application. 1. Allez dans votre GDPR et cliquez sur <strong>Vues de liste.<\/strong> En haut de la barre lat\u00e9rale, s\u00e9lectionnez <strong>Utilisateurs<\/strong>, <strong>Tickets<\/strong> ou <strong>Organisations<\/strong> (nous avons s\u00e9lectionn\u00e9 la liste des utilisateurs).<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15979 size-full\" title=\"Vues de liste GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR.png\" alt=\"Vues de liste GDPR\" width=\"1450\" height=\"817\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR.png 1450w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR-300x169.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR-1024x577.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR-768x433.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/List-Views-GDPR-400x225.png 400w\" sizes=\"(max-width: 1450px) 100vw, 1450px\" \/><\/p>\r\n<p>2. Cliquez ensuite sur le bouton <strong>Traiter la demande GDPR<\/strong> dans le coin sup\u00e9rieur droit, choisissez la suppression des donn\u00e9es et le pr\u00e9r\u00e9glage de pr\u00e9f\u00e9rences de processus, puis <strong>D\u00e9marrez le processus<\/strong>.<\/p>\r\n<div class=\"alert alert-info\">Vous pouvez \u00e9galement supprimer des donn\u00e9es \u00e0 l\u2019aide d\u2019un <a href=\"https:\/\/growthdot.com\/help\/deleting-and-anonymizing-from-csv-file\/\" target=\"_blank\" rel=\"noopener noreferrer\">fichier CSV<\/a><\/div>\r\n<p>Vous pouvez aussi s\u00e9lectionner quelques contacts \u00e0 traiter, cliquer sur <strong>Traiter la demande GDPR<\/strong> et effectuer les \u00e9tapes suivantes pour toute la liste.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15980 size-full\" title=\"Traiter des utilisateurs s\u00e9par\u00e9s\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users.png\" alt=\"Traiter des utilisateurs s\u00e9par\u00e9s\" width=\"1451\" height=\"815\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users.png 1451w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-300x169.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-1024x575.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-768x431.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-400x225.png 400w\" sizes=\"(max-width: 1451px) 100vw, 1451px\" \/><\/p>\r\n<p>Suivez les m\u00eames \u00e9tapes pour les <strong>listes de tickets<\/strong> afin d\u2019assurer un traitement r\u00e9ussi des donn\u00e9es. Cette m\u00e9thode vous permet de g\u00e9rer la suppression des donn\u00e9es en masse ou pour des utilisateurs ou tickets individuels sans naviguer entre les pages, alors essayez-la. Utilisez \u00e9galement l\u2019ic\u00f4ne <strong>Lecture<\/strong> pour d\u00e9marrer le processus pour un contact sp\u00e9cifique et l\u2019ic\u00f4ne <strong>\u0152il<\/strong> pour ouvrir et v\u00e9rifier les d\u00e9tails du ticket ou du contact.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15981 size-full\" title=\"Ic\u00f4nes \u0152il et Lecture GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR.png\" alt=\"Ic\u00f4nes \u0152il et Lecture GDPR\" width=\"1845\" height=\"858\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR.png 1845w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-300x140.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-1024x476.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-768x357.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-50x23.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-1536x714.png 1536w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-400x186.png 400w\" sizes=\"(max-width: 1845px) 100vw, 1845px\" \/><\/p>\r\n<p>De plus, vous pouvez combiner des listes de tickets, d\u2019utilisateurs ou d\u2019organisations pour obtenir une segmentation plus pr\u00e9cise et les utiliser pour le traitement des donn\u00e9es. Consultez notre guide sur la fa\u00e7on de cr\u00e9er les <a href=\"https:\/\/growthdot.com\/help\/how-to-use-combined-lists\/\" target=\"_blank\" rel=\"noopener\">listes combin\u00e9es<\/a>. <span style=\"margin: 0px;padding: 0px\">Vous pouvez \u00e9galement d\u00e9marrer la suppression \u00e0 partir de l\u2019onglet <strong>Listes combin\u00e9es<\/strong>, comme indiqu\u00e9 dans la capture d\u2019\u00e9cran ci-dessous.<\/span><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15984 size-full\" title=\"Liste combin\u00e9e GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR.png\" alt=\"Liste combin\u00e9e GDPR\" width=\"1453\" height=\"777\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR.png 1453w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-300x160.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-1024x548.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-768x411.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-50x27.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-400x214.png 400w\" sizes=\"(max-width: 1453px) 100vw, 1453px\" \/><\/p>\r\n<p>Voil\u00e0, c\u2019est la fin de notre guide, et nous esp\u00e9rons qu\u2019il vous a \u00e9t\u00e9 utile ! <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"Contactez-nous\"><span class=\"chat-btn-content\">Contactez-nous<\/span><\/a> pour une aide professionnelle en cas de questions ou de probl\u00e8mes.<\/p>","protected":false},"excerpt":{"rendered":"Comme vous le savez peut-\u00eatre, vous \u00eates tenu de supprimer les donn\u00e9es personnelles &#8230;","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-6780","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk - GrowthDot<\/title>\n<meta name=\"description\" content=\"Le processus de suppression peut \u00eatre lanc\u00e9 \u00e0 partir de plusieurs endroits dans Zendesk. Lisez ce guide pour d\u00e9couvrir tous les emplacements \u00e0 partir desquels vous pouvez d\u00e9marrer la suppression.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk\" \/>\n<meta property=\"og:description\" content=\"Le processus de suppression peut \u00eatre lanc\u00e9 \u00e0 partir de plusieurs endroits dans Zendesk. Lisez ce guide pour d\u00e9couvrir tous les emplacements \u00e0 partir desquels vous pouvez d\u00e9marrer la suppression.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\" \/>\n<meta property=\"og:site_name\" content=\"GrowthDot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GrowthDot\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-06T18:23:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@growthdot\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\",\"url\":\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\",\"name\":\"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk - GrowthDot\",\"isPartOf\":{\"@id\":\"https:\/\/growthdot.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png\",\"datePublished\":\"2024-10-01T11:12:12+00:00\",\"dateModified\":\"2025-11-06T18:23:42+00:00\",\"description\":\"Le processus de suppression peut \u00eatre lanc\u00e9 \u00e0 partir de plusieurs endroits dans Zendesk. Lisez ce guide pour d\u00e9couvrir tous les emplacements \u00e0 partir desquels vous pouvez d\u00e9marrer la suppression.\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/#primaryimage\",\"url\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png\",\"contentUrl\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/growthdot.com\/#website\",\"url\":\"https:\/\/growthdot.com\/\",\"name\":\"GrowthDot\",\"description\":\"Zendesk Customization, Apps, Themes and Help\",\"publisher\":{\"@id\":\"https:\/\/growthdot.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/growthdot.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/growthdot.com\/#organization\",\"name\":\"GrowthDot\",\"url\":\"https:\/\/growthdot.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/growthdot.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png\",\"contentUrl\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png\",\"width\":512,\"height\":512,\"caption\":\"GrowthDot\"},\"image\":{\"@id\":\"https:\/\/growthdot.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/GrowthDot\",\"https:\/\/x.com\/growthdot\",\"https:\/\/www.linkedin.com\/company\/growthdot-com\",\"https:\/\/www.youtube.com\/channel\/UCByyK9Qf1AM4oKL8E4gubZg\"],\"email\":\"contact@growthdot.com\",\"legalName\":\"GrowthDot\",\"description\":\"Zendesk Customization, Apps, Themes and Help\",\"contactPoint\":[{\"contactType\":\"customer service\",\"areaServed\":\"Worldwide\",\"availableLanguage\":[{\"@type\":\"Language\",\"name\":\"English\",\"alternateName\":\"en\"},{\"@type\":\"Language\",\"name\":\"Deutsch\",\"alternateName\":\"de\"},{\"@type\":\"Language\",\"name\":\"French\",\"alternateName\":\"fr\"},{\"@type\":\"Language\",\"name\":\"Spanish\",\"alternateName\":\"es\"},{\"@type\":\"Language\",\"name\":\"Portuguese\",\"alternateName\":\"pt\"}],\"@type\":\"ContactPoint\",\"email\":\"contact@growthdot.com\"}]}]}<\/script>","yoast_head_json":{"title":"[:en]How to delete data in GDPR Compliance for Zendesk[:fr]Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk[:de]So l\u00f6schen Sie Daten in GDPR Compliance f\u00fcr Zendesk[:es]C\u00f3mo eliminar datos en GDPR Compliance para Zendesk[:pb]Como excluir dados no GDPR Compliance para Zendesk[:] - GrowthDot","description":"Le processus de suppression peut \u00eatre lanc\u00e9 \u00e0 partir de plusieurs endroits dans Zendesk. Lisez ce guide pour d\u00e9couvrir tous les emplacements \u00e0 partir desquels vous pouvez d\u00e9marrer la suppression.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/","og_locale":"fr_FR","og_type":"article","og_title":"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk","og_description":"Le processus de suppression peut \u00eatre lanc\u00e9 \u00e0 partir de plusieurs endroits dans Zendesk. Lisez ce guide pour d\u00e9couvrir tous les emplacements \u00e0 partir desquels vous pouvez d\u00e9marrer la suppression.","og_url":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/","og_site_name":"GrowthDot","article_publisher":"https:\/\/www.facebook.com\/GrowthDot","article_modified_time":"2025-11-06T18:23:42+00:00","og_image":[{"url":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@growthdot","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/","url":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/","name":"Comment supprimer des donn\u00e9es dans GDPR Compliance pour Zendesk - GrowthDot","isPartOf":{"@id":"https:\/\/growthdot.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/#primaryimage"},"image":{"@id":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/#primaryimage"},"thumbnailUrl":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png","datePublished":"2024-10-01T11:12:12+00:00","dateModified":"2025-11-06T18:23:42+00:00","description":"Le processus de suppression peut \u00eatre lanc\u00e9 \u00e0 partir de plusieurs endroits dans Zendesk. Lisez ce guide pour d\u00e9couvrir tous les emplacements \u00e0 partir desquels vous pouvez d\u00e9marrer la suppression.","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/growthdot.com\/fr\/help\/how-to-delete-data-in-gdpr-compliance-for-zendesk\/#primaryimage","url":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png","contentUrl":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Delete-in-Zendesk.png"},{"@type":"WebSite","@id":"https:\/\/growthdot.com\/#website","url":"https:\/\/growthdot.com\/","name":"GrowthDot","description":"Zendesk Customization, Apps, Themes and Help","publisher":{"@id":"https:\/\/growthdot.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/growthdot.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/growthdot.com\/#organization","name":"GrowthDot","url":"https:\/\/growthdot.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/growthdot.com\/#\/schema\/logo\/image\/","url":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png","contentUrl":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png","width":512,"height":512,"caption":"GrowthDot"},"image":{"@id":"https:\/\/growthdot.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/GrowthDot","https:\/\/x.com\/growthdot","https:\/\/www.linkedin.com\/company\/growthdot-com","https:\/\/www.youtube.com\/channel\/UCByyK9Qf1AM4oKL8E4gubZg"],"email":"contact@growthdot.com","legalName":"GrowthDot","description":"Zendesk Customization, Apps, Themes and Help","contactPoint":[{"contactType":"customer service","areaServed":"Worldwide","availableLanguage":[{"@type":"Language","name":"English","alternateName":"en"},{"@type":"Language","name":"Deutsch","alternateName":"de"},{"@type":"Language","name":"French","alternateName":"fr"},{"@type":"Language","name":"Spanish","alternateName":"es"},{"@type":"Language","name":"Portuguese","alternateName":"pt"}],"@type":"ContactPoint","email":"contact@growthdot.com"}]}]}},"_links":{"self":[{"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/ht-kb\/6780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/comments?post=6780"}],"version-history":[{"count":0,"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/ht-kb\/6780\/revisions"}],"wp:attachment":[{"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/media?parent=6780"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=6780"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/growthdot.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=6780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}