{"id":6888,"date":"2023-11-08T09:56:26","date_gmt":"2023-11-08T09:56:26","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=6888"},"modified":"2025-11-10T13:36:27","modified_gmt":"2025-11-10T13:36:27","slug":"how-to-start-anonymizing-in-gdpr-compliance-for-zendesk","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/fr\/help\/how-to-start-anonymizing-in-gdpr-compliance-for-zendesk\/","title":{"rendered":"How to start anonymizing in GDPR Compliance for Zendesk"},"content":{"rendered":"<p><a class=\"video-btn position-relative d-block text-center\" title=\"Lecteur vid\u00e9o YouTube\" href=\"https:\/\/www.youtube.com\/embed\/l905mk4_8Y8\" data-src=\"https:\/\/www.youtube.com\/embed\/l905mk4_8Y8\"><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" title=\"Comment commencer l\u2019anonymisation dans GDPR Compliance pour Zendesk\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/05\/How-to-Anonymize-GDPR-Youtube.png\" alt=\"Comment commencer l\u2019anonymisation dans GDPR Compliance pour Zendesk\" width=\"730\" height=\"411\" \/><\/a>    <div class=\"modal\" id=\"modalVideo\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">        <div class=\"modal-dialog modal-xl modal-dialog-centered\" role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    <\/p>\r\n<p>Vous cherchez un outil \u00e9prouv\u00e9 pour traiter les donn\u00e9es dans les tickets et les contacts Zendesk ? Dans ce cas, nous vous recommandons l\u2019application GDPR Compliance pour anonymiser, supprimer et r\u00e9cup\u00e9rer les donn\u00e9es conform\u00e9ment aux protocoles de confidentialit\u00e9 europ\u00e9ens et californiens.<\/p>\r\n<p>Comme vous le savez peut-\u00eatre, l\u2019anonymisation consiste \u00e0 masquer les informations des clients sans les supprimer de Zendesk. D\u2019ailleurs, dans GDPR Compliance, vous pouvez s\u00e9lectionner le type d\u2019informations \u00e0 traiter et les inclure dans des pr\u00e9r\u00e9glages.<\/p>\r\n<p>Tout d\u2019abord, allez dans <strong>Param\u00e8tres -&gt; Pr\u00e9f\u00e9rences de processus -&gt; Anonymisation<\/strong>. Cliquez sur <strong>+ Cr\u00e9er un nouveau pr\u00e9r\u00e9glage<\/strong> ou choisissez votre pr\u00e9r\u00e9glage par d\u00e9faut.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15961 size-full\" title=\"Pr\u00e9f\u00e9rences d\u2019anonymisation GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR.png\" alt=\"Pr\u00e9f\u00e9rences d\u2019anonymisation GDPR\" width=\"1433\" height=\"847\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR.png 1433w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR-300x177.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR-1024x605.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR-768x454.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-GDPR-400x236.png 400w\" sizes=\"(max-width: 1433px) 100vw, 1433px\" \/><\/p>\r\n<p>Lors de la cr\u00e9ation d\u2019un pr\u00e9r\u00e9glage de pr\u00e9f\u00e9rence de processus, cliquez sur la section dont vous avez besoin et s\u00e9lectionnez les \u00e9l\u00e9ments que vous souhaitez anonymiser. Ensuite, enregistrez le pr\u00e9r\u00e9glage.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15964 size-full\" title=\"Pr\u00e9f\u00e9rences d\u2019anonymisation\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences.png\" alt=\"Pr\u00e9f\u00e9rences d\u2019anonymisation\" width=\"1432\" height=\"846\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences.png 1432w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-300x177.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-1024x605.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-768x454.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Preferences-400x236.png 400w\" sizes=\"(max-width: 1432px) 100vw, 1432px\" \/><\/p>\r\n<div class=\"quote\">Vous trouverez plus d\u2019informations sur les pr\u00e9f\u00e9rences de processus <a href=\"https:\/\/growthdot.com\/help\/which-data-is-anonymized-in-gdpr-compliance\/\" target=\"_blank\" rel=\"noopener noreferrer\">ici<\/a>.<\/div>\r\n<p>Vous pouvez lancer l\u2019anonymisation depuis plusieurs emplacements dans Zendesk. Voyons donc en d\u00e9tail chaque m\u00e9thode.<\/p>\r\n<h2>Anonymiser la liste de tous les utilisateurs finaux dans Zendesk Support<\/h2>\r\n<p>La premi\u00e8re m\u00e9thode consiste \u00e0 anonymiser la liste de tous les utilisateurs finaux dans Zendesk Support afin de traiter les donn\u00e9es de chaque utilisateur individuellement. Cela signifie que vous devez :<\/p>\r\n<p>1. Aller dans l\u2019onglet <strong>Clients<\/strong> de Zendesk Support.<\/p>\r\n<p>2. Choisir l\u2019utilisateur dans les r\u00e9sultats de recherche et cliquer sur son nom pour ouvrir le profil.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15978 size-full\" title=\"Rechercher un utilisateur GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1.png\" alt=\"Rechercher un utilisateur GDPR\" width=\"1495\" height=\"893\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1.png 1495w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1-300x179.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1-1024x612.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1-768x459.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Search-GDPR-user-1-1-1-400x239.png 400w\" sizes=\"(max-width: 1495px) 100vw, 1495px\" \/><\/p>\r\n<p>3. Dans la barre lat\u00e9rale, trouvez l\u2019application GDPR et cliquez sur <strong>Traiter l\u2019utilisateur<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15985 size-full\" title=\"GDPR Supprimer Anonymiser Contact\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact.png\" alt=\"GDPR Supprimer Anonymiser Contact\" width=\"1486\" height=\"578\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact.png 1486w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-300x117.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-1024x398.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-768x299.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-50x19.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/GDPR-Delete-Anonymize-Contact-400x156.png 400w\" sizes=\"(max-width: 1486px) 100vw, 1486px\" \/><\/p>\r\n<p>4. Ensuite, s\u00e9lectionnez le type <strong>Anonymiser les donn\u00e9es<\/strong>, donnez un <strong>nom au processus<\/strong> et cliquez sur <strong>Suivant<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15966 size-full\" title=\"Type de demande d\u2019anonymisation\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type.png\" alt=\"Type de demande d\u2019anonymisation\" width=\"1405\" height=\"791\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type.png 1405w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type-300x169.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type-1024x577.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type-768x432.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Anonymization-Request-Type-400x225.png 400w\" sizes=\"(max-width: 1405px) 100vw, 1405px\" \/><\/p>\r\n<p>5. Ensuite, allez dans l\u2019onglet <strong>Configurer les pr\u00e9f\u00e9rences<\/strong> et s\u00e9lectionnez les pr\u00e9f\u00e9rences enregistr\u00e9es.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15967 size-full\" title=\"Choisir les pr\u00e9f\u00e9rences enregistr\u00e9es\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences.png\" alt=\"Choisir les pr\u00e9f\u00e9rences enregistr\u00e9es\" width=\"1419\" height=\"800\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences.png 1419w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences-300x169.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences-1024x577.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences-768x433.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Choose-Saved-Preferences-400x226.png 400w\" sizes=\"(max-width: 1419px) 100vw, 1419px\" \/><\/p>\r\n<p>6. Enfin, cliquez sur <strong>D\u00e9marrer le processus<\/strong> pour commencer le traitement des donn\u00e9es.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15968 size-full\" title=\"D\u00e9marrer le processus d\u2019anonymisation\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization.png\" alt=\"D\u00e9marrer le processus d\u2019anonymisation\" width=\"1418\" height=\"754\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization.png 1418w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization-300x160.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization-1024x544.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization-768x408.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization-50x27.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Start-Process-Anonymization-400x213.png 400w\" sizes=\"(max-width: 1418px) 100vw, 1418px\" \/><\/p>\r\n<h2>Anonymiser directement depuis un ticket<\/h2>\r\n<p>La deuxi\u00e8me m\u00e9thode consiste \u00e0 anonymiser directement depuis un ticket. Ouvrez simplement l\u2019<strong>onglet Vues<\/strong> dans Zendesk et s\u00e9lectionnez le ticket. Cliquez sur l\u2019<strong>ic\u00f4ne des applications<\/strong>, et vous verrez la section GDPR Compliance, o\u00f9 vous pouvez choisir de traiter les donn\u00e9es de l\u2019<strong>utilisateur<\/strong> ou du <strong>ticket<\/strong>. Quelle que soit votre s\u00e9lection, cliquez sur l\u2019option <strong>Anonymiser les donn\u00e9es<\/strong>, s\u00e9lectionnez le <strong>pr\u00e9r\u00e9glage de pr\u00e9f\u00e9rence de processus<\/strong> dont vous avez besoin, puis cliquez sur <strong>Proc\u00e9der avec les utilisateurs\/tickets s\u00e9lectionn\u00e9s<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15976 size-full\" title=\"Supprimer depuis le ticket GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1.png\" alt=\"Supprimer depuis le ticket GDPR\" width=\"1496\" height=\"898\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1.png 1496w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1-300x180.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1-1024x615.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1-768x461.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1-50x30.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Delete-from-Ticket-GDPR-1-1-400x240.png 400w\" sizes=\"(max-width: 1496px) 100vw, 1496px\" \/><\/p>\r\n<h2>Anonymiser les donn\u00e9es \u00e0 partir des listes de tickets ou de contacts dans l\u2019application<\/h2>\r\n<p>La derni\u00e8re m\u00e9thode consiste \u00e0 anonymiser les donn\u00e9es \u00e0 partir des listes de tickets et de contacts dans l\u2019application. Acc\u00e9dez \u00e0 votre application GDPR, cliquez sur <strong>Vues de liste<\/strong>, puis s\u00e9lectionnez <strong>Utilisateurs<\/strong> ou <strong>Tickets<\/strong>. Nous avons s\u00e9lectionn\u00e9 une liste d\u2019utilisateurs.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16034 size-full\" title=\"Traiter depuis les listes GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR.png\" alt=\"Traiter depuis les listes GDPR\" width=\"1846\" height=\"858\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR.png 1846w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR-300x139.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR-1024x476.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR-768x357.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR-50x23.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR-1536x714.png 1536w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/11\/Process-from-Lists-GDPR-400x186.png 400w\" sizes=\"(max-width: 1846px) 100vw, 1846px\" \/><\/p>\r\n<p>De plus, vous pouvez s\u00e9lectionner plusieurs contacts \u00e0 traiter, cliquer sur <strong>\u2018Traiter la demande GDPR\u2019<\/strong>, puis suivre les \u00e9tapes ci-dessous pour l\u2019ensemble de la liste.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15980 size-full\" title=\"Traiter des utilisateurs s\u00e9par\u00e9s\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users.png\" alt=\"Traiter des utilisateurs s\u00e9par\u00e9s\" width=\"1451\" height=\"815\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users.png 1451w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-300x169.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-1024x575.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-768x431.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-50x28.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Process-Separate-Users-400x225.png 400w\" sizes=\"(max-width: 1451px) 100vw, 1451px\" \/><\/p>\r\n<p>En g\u00e9n\u00e9ral, le processus est similaire pour les <strong>listes de tickets<\/strong>, alors suivez les m\u00eames \u00e9tapes pour un traitement r\u00e9ussi des donn\u00e9es. L\u2019anonymisation dans l\u2019application vous permet de traiter les donn\u00e9es en masse et pour des utilisateurs ou des tickets distincts sans naviguer entre les pages, c\u2019est donc la m\u00e9thode que nous recommandons.<\/p>\r\n<div class=\"quote\">Vous pouvez \u00e9galement anonymiser les donn\u00e9es \u00e0 l\u2019aide d\u2019un <a href=\"https:\/\/growthdot.com\/fr\/help\/deleting-and-anonymizing-from-csv-file\/\" target=\"_blank\" rel=\"noopener noreferrer\">fichier CSV<\/a>.<\/div>\r\n<p>Utilisez \u00e9galement l\u2019ic\u00f4ne <strong>\u0152il<\/strong> pour ouvrir et v\u00e9rifier les d\u00e9tails exacts d\u2019un contact ou d\u2019un ticket, et l\u2019ic\u00f4ne <strong>Lecture<\/strong> pour lancer le processus pour ce contact ou ticket sp\u00e9cifique.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15981 size-full\" title=\"Ic\u00f4nes \u0152il et Lecture GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR.png\" alt=\"Ic\u00f4nes \u0152il et Lecture GDPR\" width=\"1845\" height=\"858\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR.png 1845w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-300x140.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-1024x476.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-768x357.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-50x23.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-1536x714.png 1536w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Eye-Play-Icons-GDPR-400x186.png 400w\" sizes=\"(max-width: 1845px) 100vw, 1845px\" \/><\/p>\r\n<p>De plus, vous pouvez combiner les listes de tickets, d\u2019utilisateurs ou d\u2019organisations pour mieux segmenter les utilisateurs et utiliser ces listes pour le traitement des donn\u00e9es. Lisez notre guide d\u00e9taill\u00e9 sur la cr\u00e9ation des <a href=\"https:\/\/growthdot.com\/help\/how-to-use-combined-lists\/\" target=\"_blank\" rel=\"noopener\">listes combin\u00e9es<\/a>.<\/p>\r\n<p><span style=\"margin: 0px;padding: 0px\">Vous pouvez \u00e9galement lancer la suppression depuis l\u2019onglet <strong>Listes combin\u00e9es<\/strong> comme indiqu\u00e9 dans la capture d\u2019\u00e9cran ci-dessous.<\/span><\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-15984 size-full\" title=\"Liste combin\u00e9e GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR.png\" alt=\"Liste combin\u00e9e GDPR\" width=\"1453\" height=\"777\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR.png 1453w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-300x160.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-1024x548.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-768x411.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-50x27.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/10\/Combined-List-GDPR-400x214.png 400w\" sizes=\"(max-width: 1453px) 100vw, 1453px\" \/><\/p>\r\n<p>Nous esp\u00e9rons que cet article vous a \u00e9t\u00e9 utile ! <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"Contactez-nous\"><span class=\"chat-btn-content\">Contactez-nous<\/span><\/a> pour obtenir une aide professionnelle de la part de nos agents d\u2019assistance tr\u00e8s comp\u00e9tents.<\/p>","protected":false},"excerpt":{"rendered":"Vous cherchez un outil \u00e9prouv\u00e9 pour traiter les donn\u00e9es dans les tickets et &#8230;","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-6888","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>How to start anonymizing in GDPR Compliance for Zendesk - GrowthDot<\/title>\n<meta name=\"description\" content=\"In this guide we will show you how to start anonymizing process in GDPR Compliance for Zendesk. 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