{"id":1039,"date":"2019-03-26T10:21:53","date_gmt":"2019-03-26T10:21:53","guid":{"rendered":"https:\/\/growthdot.com\/?page_id=1039"},"modified":"2026-04-07T08:25:11","modified_gmt":"2026-04-07T08:25:11","slug":"zendesk-email-tracking","status":"publish","type":"page","link":"https:\/\/growthdot.com\/fr\/zendesk-email-tracking\/","title":{"rendered":"Email Tracking pour Zendesk"},"content":{"rendered":"Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Suivez la livraison des e-mails envoy\u00e9s<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Voyez l\u2019heure et la date exactes des ouvertures<\/li>                                    <li class=\"d-flex align-items-start gap-3\">V\u00e9rifiez combien de fois votre message a \u00e9t\u00e9 ouvert<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Re\u00e7us en temps r\u00e9el et calendrier avec informations de suivi<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Envoyez des r\u00e9ponses aux meilleurs moments<\/li>                                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Suivi des CC et des abonn\u00e9s<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">D\u00e9finissez le type d\u2019appareil utilis\u00e9 pour ouvrir l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajoutez automatiquement les balises \u2033non vu\u2033 et \u2033vu\u2033 aux tickets<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">V\u00e9rifiez les rapports d\u00e9taill\u00e9s<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajustez les param\u00e8tres en fonction de votre flux de travail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Soyez conforme au RGPD et au CCPA<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Le suivi est actif pendant 10 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">S\u00e9lectionner 1 champ personnalis\u00e9 pour filtrer les statistiques<\/li>                            <\/ul>                            <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-show-all-items text-decoration-none mt-auto bd-highlight d-md-none\">Consultez le plan en d\u00e9tail<\/button>                <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-hide-items text-decoration-none mt-auto bd-highlight d-none d-md-none\">Masquer les d\u00e9tails du plan<\/button>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid dynaread-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/dynaread.png\"                                     alt=\"dynaread\"                                     title=\"dynaread\"                                                                            width=\"202\"                                                                                                                height=\"40\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                        <div class=\"price-card d-flex flex-column pb-4 position-relative active border-0 my-lg-0 my-5\">                                    <div class=\"popular-badge position-absolute start-50 translate-middle-x bg-white fw-bold text-uppercase rounded-pill px-4 py-1\">Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">FORFAIT PRO<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1 month d-none\">                <span>$<\/span>3            <\/div>            <div class=\"price-card-price mb-2 fw-bold lh-1 year\">                <span>$<\/span>2.50            <\/div>            <div class=\"price-card-sub-price month d-none per-name-accent mb-4\"> par agent, par mois <\/div>            <div class=\"price-card-sub-price year per-name-accent mb-4\">par agent, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/\"               data-landing-id=\"email-tracking-zendesk-2\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Tout le contenu de Lite<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Option de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Modifiez les param\u00e8tres de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques avanc\u00e9es avec suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Le suivi est actif pendant 30 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">S\u00e9lectionner jusqu\u2019\u00e0 15 champs personnalis\u00e9s pour filtrer les statistiques<\/li>                            <\/ul>                            <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-show-all-items text-decoration-none mt-auto bd-highlight d-md-none\">Consultez le plan en d\u00e9tail<\/button>                <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-hide-items text-decoration-none mt-auto bd-highlight d-none d-md-none\">Masquer les d\u00e9tails du plan<\/button>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid cointree-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/cointree.png\"                                     alt=\"cointree\"                                     title=\"cointree\"                                                                            width=\"150\"                                                                                                                height=\"27\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid codecade-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/codecade.png\"                                     alt=\"codecade\"                                     title=\"codecade\"                                                                            width=\"150\"                                                                                                                height=\"32\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid mila-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/mila.png\"                                     alt=\"mila\"                                     title=\"mila\"                                                                            width=\"60\"                                                                                                                height=\"34\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                    <\/div>                                                                                                                                                                                                                                                                                                    \r\n            <div class=\"d-flex justify-content-end mt-5 \">\r\n                <a href=\"\/pricing\/\" class=\"btn-circle-arrow btn-after-price-card d-inline-flex justify-content-between pe-2 pe-md-0\">Compare different plans <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><g fill=\"none\" stroke=\"white\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\"><circle class=\"icon-circle\" cx=\"16\" cy=\"16\" r=\"14.11\"><\/circle><path class=\"icon-arrow\" d=\"m12.855 9.93 6.07 6.07-6.07 6.07\"><\/path><\/g><\/svg><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"comparison-area py-5 d-none d-md-block\">\r\n    <h2 class=\"text-center mb-2 pb-3\" id=\"show-all-features-list\">Pricing Plan Feature Comparison<\/h2>\r\n    <div class=\"comparison-container container rounded-5 p-5 shadow\">\r\n                <table class=\"table comparison-table\">            <thead class=\"position-sticky z-3 \">            <tr>                                    <th class=\"text-left fw-bold p-3\">                        Feature                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Lite                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Pro                    <\/th>                            <\/tr>            <\/thead>            <tbody>                                <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Fonctionnalit\u00e9s cl\u00e9s                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Voyez l\u2019heure exacte \u00e0 laquelle votre e-mail a \u00e9t\u00e9 ouvert.\">                                    Suivi d\u2019ouverture des e-mails                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez la suggestion de notre application pour savoir quand est le meilleur moment pour votre client d\u2019envoyer un e-mail.\">                                    Envoyer les e-mails au meilleur moment pour obtenir une r\u00e9ponse                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cette application d\u00e9tecte si vos e-mails ont \u00e9t\u00e9 ouverts depuis un ordinateur ou un appareil mobile et vous aide \u00e0 les formater en cons\u00e9quence.\">                                    D\u00e9tection des appareils                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Obtenez des informations compl\u00e8tes sur l\u2019engagement des destinataires gr\u00e2ce \u00e0 l\u2019ajout d\u2019un accus\u00e9 de lecture \u00e0 chaque ticket. Il inclut des d\u00e9tails pr\u00e9cis sur l\u2019ouverture des e-mails et des liens.\">                                    Accus\u00e9s de lecture                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Activez le suivi des e-mails pour les e-mails ouverts par les abonn\u00e9s afin de savoir s\u2019ils les ont lus.\">                                    Suivi des abonn\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"D\u00e9sactivez le suivi pour les r\u00e9sidents europ\u00e9ens ou californiens en basculant simplement un interrupteur afin de respecter les normes du RGPD.\">                                    Rester conforme au RGPD                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Les notes internes contenant les informations de suivi disparaissent apr\u00e8s un certain temps, selon le plan tarifaire que vous avez choisi. Cela aide \u00e0 garder notre application rapide et pratique.\">                                    Le suivi reste actif                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                10 jours                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">30<\/span> jours                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"\u00c9valuez l\u2019engagement de vos destinataires et adaptez vos relances en surveillant quand ils ouvrent vos liens et pi\u00e8ces jointes.\">                                    Suivi des liens et des pi\u00e8ces jointes                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Personnalisation Zendesk                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Vous pouvez d\u00e9finir diff\u00e9rentes options pour adapter le suivi des e-mails aux besoins de votre entreprise, activer des d\u00e9clencheurs, activer ou d\u00e9sactiver le suivi, les notifications, les notes priv\u00e9es, et plus encore.\">                                    D\u00e9finir les options de suivi                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cr\u00e9ez des vues personnalis\u00e9es pour les e-mails lus\/non lus afin de trier les tickets dans Zendesk et de voir qui a ouvert l\u2019e-mail sans m\u00eame ouvrir le ticket.\">                                    Vues vues\/non vues                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"G\u00e9rez les actions que les agents sont autoris\u00e9s \u00e0 effectuer et les parties de l\u2019application auxquelles ils peuvent acc\u00e9der.\">                                    Contr\u00f4ler les autorisations des agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Donn\u00e9es et analyses                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez des champs personnalis\u00e9s comme filtre statistique. Le nombre de champs personnalis\u00e9s utilisables d\u00e9pend de votre plan tarifaire.\">                                    Champs personnalis\u00e9s pour filtrer les statistiques                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">15<\/span>                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Comparez les performances marketing des agents en mettant en relation les taux d\u2019ouverture et de rebond avec le nombre d\u2019e-mails envoy\u00e9s. Voyez combien de messages ont re\u00e7u une r\u00e9ponse pour planifier votre strat\u00e9gie de suivi.\">                                    Statistiques et analyses                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Consultez des statistiques d\u00e9taill\u00e9es sur les e-mails envoy\u00e9s, notamment quels messages ont \u00e9t\u00e9 ouverts ou restent non lus.\">                                    Statistiques d\u00e9taill\u00e9es des e-mails envoy\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Le suivi des e-mails contient un onglet s\u00e9par\u00e9 avec des statistiques sur le suivi des liens. Comparez la diff\u00e9rence entre les liens envoy\u00e9s et ouverts pour savoir si votre audience est active et interagit avec vos messages.\">                                    Statistiques de suivi des liens                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"En comparant l\u2019activit\u00e9 des agents et des groupes, vous pouvez voir combien de r\u00e9ponses chaque agent obtient.\">                                    Comparer l\u2019efficacit\u00e9 de vos agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Services et support                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Nos agents commerciaux montreront \u00e0 votre \u00e9quipe chaque recoin de l\u2019application et cr\u00e9eront les meilleurs flux de travail.\">                                    Formation et int\u00e9gration                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1 session                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">4<\/span> sessions                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Recevez une aide instantan\u00e9e de notre \u00e9quipe de support professionnelle qui vous guidera dans les fonctionnalit\u00e9s de l\u2019application.\">                                    Support d\u00e9di\u00e9                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support par e-mail et chat                            <\/td>                                                    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role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    \r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n    {\r\n        \"@context\": \"https:\/\/schema.org\/\",\r\n        \"@type\": \"Product\",\r\n        \"name\": \"Email Tracking for Zendesk\",\r\n        \"sku\": \"Email Tracking App\",\r\n        \"mpn\": \"Email Tracking for Zendesk\",\r\n        \"alternateName\": \"Track email opens in Zendesk\",\r\n        \"description\": \"Email Tracking for Zendesk is an app that displays read receipts with the exact time of email openings. Email statistic is available. Responsive support. GDPR compliant.\",\r\n        \"brand\": {\r\n            \"@type\": \"Brand\",\r\n            \"name\": \"GrowthDot\"\r\n        },\r\n        \"image\": \"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/07\/Email-Tracking-.jpg\",\r\n        \"offers\": {\r\n            \"@type\": \"AggregateOffer\",\r\n            \"highPrice\": \"3\",\r\n            \"lowPrice\": \"2\",\r\n            \"offerCount\": \"2000\",\r\n            \"priceCurrency\": \"USD\"\r\n        },\r\n        \"aggregateRating\": {\r\n            \"@type\": \"AggregateRating\",\r\n            \"ratingCount\": \"91\",\r\n            \"reviewCount\": \"92\",\r\n            \"ratingValue\": \"5\"\r\n        },\r\n        \"review\": {\r\n            \"@type\": \"Review\",\r\n            \"reviewBody\": \"Email Tracking is a wonderful Zendesk integration for our customer service and it can help us better track the performance of our email activities.\",\r\n            \"datePublished\": \"2022-01-12\",\r\n            \"reviewRating\": {\r\n                \"ratingValue\": \"5.0\",\r\n                \"bestRating\": \"5.0\",\r\n                \"worstRating\": \"4.0\"\r\n            },\r\n            \"author\": {\r\n                \"@type\":\"Organization\",\r\n                \"name\":\"Air Droid\",\r\n                \"url\":\"https:\/\/web.airdroid.com\/\"\r\n            }\r\n        },\r\n        \"isRelatedTo\": [\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Proactive Campaigns for Zendesk\",\r\n                \"alternateName\": \"Send mass email campaigns from Zendesk\",\r\n                \"description\": \"Proactive Campaigns is and app for Zendesk where you can create ticket or user lists filtered by specific conditions and send mass email campaigns, follow-ups, surveys.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"74\",\r\n                    \"reviewCount\": \"73\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"This app helps us in mid-sized mass communication. 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You can select videos from video library or send video requests to customers.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"13\",\r\n                    \"reviewCount\": \"13\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Cool tool. We can stay closer to customer, and explain different things about the web on a video.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Organization\",\r\n                        \"name\": \"Percentil\",\r\n                        \"url\":\"https:\/\/percentil.com\/\"\r\n                    }\r\n                },\r\n                \"sku\": \"Video Reply App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/video-reply-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"CRM and Deals for Zendesk\",\r\n                \"alternateName\": \"Manage sales pipelines in Zendesk\",\r\n                \"description\": \"Streamline your sales and increase your sales team potential using CRM and Deals for Zendesk. Check out statistics, set automations, and forecast sales. Responsive support.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"6\",\r\n                    \"reviewCount\": \"6\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"The team at CRM and Deals have provided amazing support for us! We can now track our deals easily! I would recommend them to any business.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Antonella Montinari\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"CRM and Deals for Zendesk App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"https:\/\/growthdot.com\/crm-and-kanban\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Upchat app for Zendesk Support and Chat\",\r\n                \"alternateName\": \"Match Zendesk Chat with Support\",\r\n                \"description\": \"Easily create custom text fields,dropdowns, checkboxes to mark important info while chatting, and show it in support tickets. Free plan is available.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Helps me to create custom fields in both Chat and Support improves communication among agents.\",\r\n                    \"datePublished\": \"2022-07-21\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\":\"Person\",\r\n                        \"name\":\"Kenneth Glover\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Upchat App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/upchat-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Sanctions Check for Zendesk\",\r\n                \"alternateName\": \"Reputation checker for Zendesk\",\r\n                \"description\": \"Sanctions Check for Zendesk is a tool for checking if your potential partners are under the sanctions to plan future cooperation.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Now I can continue saving my companies\u2019 reputation, but I can do it without third-party help. So it\u2019s money and time saver.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Kathleen Farrington\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Sanctions Check for Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/sanctions-check-for-zendesk\/\"\r\n            }\r\n        ]\r\n    }\r\n<\/script><div class=\"container-fluid px-0\" id=\"landingMenu\">\r\n    <nav class=\"navbar navbar-expand landing-menu\">\r\n        <div class=\"navbar-logo mx-3 ms-lg-5\">\r\n            <div class=\"product-logo-bg px-3 position-relative\">\r\n                <a href=\"\/zendesk-email-tracking\/\" class=\"product-logo d-block\" aria-label=\"Product logo\"><\/a>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"collapse navbar-collapse justify-content-end\">\r\n            <ul class=\"navbar-nav gap-4 me-2 me-lg-4\">\r\n                <li class=\"nav-item d-none d-lg-block\">\r\n                    <a class=\"nav-link text-medium\" href=\"#features\" id=\"nav-features\">Caract\u00e9ristiques<\/a>\r\n                <\/li>\r\n                <li class=\"nav-item d-none d-md-block\">\r\n                    <a class=\"nav-link text-medium\" href=\"#resources\" id=\"nav-resources\">Ressources<\/a>\r\n                <\/li>\r\n                <li class=\"nav-item d-none d-xl-block\">\r\n                    <a class=\"nav-link text-medium\" href=\"#solutions\" id=\"nav-solutions\">Solutions<\/a>\r\n                <\/li>\r\n                <li class=\"nav-item hide-for-small d-none d-sm-block\">\r\n                    <a class=\"nav-link text-medium\" href=\"#pricing\" id=\"nav-pricing\">Tarification<\/a>\r\n                <\/li>\r\n            <\/ul>\r\n            <div class=\"btn-landing-navbar mx-3 ms-lg-5 me-0 me-sm-2 me-lg-4 px-3\">\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/?utm_source=et-landing&#038;utm_medium=referral&#038;utm_campaign=try-button\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-landing-menu\" id=\"btn-landing-install\">Installer<\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/nav>\r\n<\/div>\r\n\r\n\r\n<div class=\"container pt-5 pt-lg-0 \">\r\n    <div class=\"row align-items-center mt-3 mt-lg-5 my-5\">\r\n        <div class=\"col-12 col-lg-6 text-center text-lg-start\">\r\n            <h1 class=\"mb-4 medium-h1\">\r\n                Obtenez une application pour les accus\u00e9s de r\u00e9ception adapt\u00e9e \u00e0 votre syst\u00e8me Zendesk\u00ae. \u00c9levez votre engagement client \u00e0 un niveau sup\u00e9rieur.\r\n            <\/h1>\r\n            <p>\r\n                Suivez les ouvertures d&rsquo;e-mails sur Zendesk et facilitez votre support client. Comprenez clairement vos taux d&rsquo;ouverture et de r\u00e9ponse. Voyez quels prospects sont plus solides et soyez plus coh\u00e9rent et proactif dans votre approche.\r\n            <\/p>\r\n            <div class=\"d-flex justify-content-center justify-content-lg-start\">\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/?utm_source=et-landing&#038;utm_medium=referral&#038;utm_campaign=try-button\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow mt-3 me-3\" id=\"buttonForHeader\">D\u00e9couvrez gratuitement<\/a>\r\n                <a href=\"\/files\/growthdot\/pdf\/Email_Tracking.pdf\" class=\"btn btn-primary btn-em-track mt-3 d-none d-md-block\" id=\"btn-download-pdf\" download>T\u00e9l\u00e9chargez un guide PDF<\/a>\r\n            <\/div>\r\n<span class=\"d-block mt-3 text-small text-secondary\">Aucune carte de cr\u00e9dit requise \u00b7 Gratuit pour toujours sur les comptes Sandbox<\/span>\r\n        <\/div>\r\n        <div class=\"col-12 col-lg-6 text-center d-none d-lg-block\">\r\n            <picture>\r\n                <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/et-main.webp\" media=\"(min-width: 992px)\">\r\n                <source srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" media=\"(max-width: 991px)\">\r\n                <img decoding=\"async\" fetchpriority=\"high\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/et-main.png\" width=\"540\" height=\"475\" alt=\"Email Tracking\" title=\"Email Tracking\" class=\"img-fluid\">\r\n            <\/picture>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row py-4 py-lg-5 mb-4 mb-lg-2 align-items-center\">\r\n        <div class=\"col-12 col-lg-3\">\r\n            <h2 class=\"mb-lg-0 mb-4 h3 lh-base\">Digne de confiance par les plus grandes marques mondiales<\/h2>\r\n        <\/div>\r\n        <div class=\"col-12 col-lg-9 logo-marquee\">\r\n            <div class=\"logo-container d-flex justify-content-center justify-content-md-between gap-3 flex-nowrap\">\r\n                <div class=\"px-1 px-lg-2 logo\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/ingram.svg\" alt=\"Ingram logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/modsquad.svg\" alt=\"Modsquad logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/ordoro.svg\" alt=\"Ordoro logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/rapiddeploy.svg\" alt=\"Rapid deploy logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none d-lg-block\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/user-interviews.svg\" alt=\"User interviews logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none d-lg-block\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/voice.svg\" alt=\"Voice123 logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/ingram.svg\" alt=\"Ingram logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/modsquad.svg\" alt=\"Modsquad logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/ordoro.svg\" alt=\"Ordoro logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/rapiddeploy.svg\" alt=\"Rapid deploy logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/user-interviews.svg\" alt=\"User interviews logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n                <div class=\"px-1 px-lg-2 logo d-sm-none\">\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"\/images\/growthdot\/email-tracking\/voice.svg\" alt=\"Voice123 logo\" width=\"170\" height=\"62\">\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"key-features d-none d-lg-block\">\r\n    <div class=\"container-fluid landing-tabs py-4\">\r\n        <div class=\"container px-0\">\r\n            <div class=\"row justify-content-between\">\r\n                <div class=\"col-12 border-bottom mb-5 pb-2 px-lg-0 mx-lg-3\">\r\n                    <div class=\"title-block\">\r\n                        <span class=\"subtitle\">Caract\u00e9ristiques<\/span>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-5 key-features-block--left pe-xl-5 d-none d-lg-block pt-3\">\r\n                    <div class=\"sticky-features pe-xl-5\">\r\n                        <div class=\"title-block\">\r\n                            <span class=\"anchor-item\" id=\"features\"><\/span>\r\n                            <h2 class=\"mt-0 mb-3 fs-1\">Caract\u00e9ristiques principales<\/h2>\r\n                        <\/div>\r\n                        <ul class=\"nav nav-tabs flex-column gap-2 border-0 mx-0 d-none d-lg-block fw-normal\" role=\"tablist\">\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold active toggle-btn\"\r\n                                        id=\"features-1\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-1\" role=\"tab\"\r\n                                        aria-controls=\"tab-1\" aria-selected=\"true\">\r\n                                    <svg class=\"overflow-visible\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <path d=\"M4 9.00005L10.2 13.65C11.2667 14.45 12.7333 14.45 13.8 13.65L20 9\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                        <path d=\"M3 9.17698C3 8.45064 3.39378 7.7814 4.02871 7.42866L11.0287 3.53977C11.6328 3.20419 12.3672 3.20419 12.9713 3.53977L19.9713 7.42866C20.6062 7.7814 21 8.45064 21 9.17698V17.0002C21 18.1048 20.1046 19.0002 19 19.0002H5C3.89543 19.0002 3 18.1048 3 17.0002V9.17698Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\"><\/path>\r\n                                    <\/svg>\r\n                                    Suivi des ouvertures d&rsquo;e-mails dans Zendesk\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden show\" style=\"height: auto\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Obtenez une visibilit\u00e9 compl\u00e8te sur vos communications par e-mail gr\u00e2ce \u00e0 des accus\u00e9s de lecture pr\u00e9cis. Sachez instantan\u00e9ment quand vos e-mails Zendesk\u00ae sont ouverts \u2014 avec la date et l&rsquo;heure exactes enregistr\u00e9es pour chaque vue.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-2\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-2\" role=\"tab\"\r\n                                        aria-controls=\"tab-2\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <g>\r\n                                            <path d=\"M9.69409 2.11135C11.046 0.759478 12.8795 0 14.7914 0C18.7726 0 22 3.22741 22 7.20863C22 9.12049 21.2406 10.954 19.8887 12.3059L17.0695 15.125L15.125 13.1805L17.9442 10.3614C18.7803 9.5252 19.25 8.39113 19.25 7.20863C19.25 4.7462 17.2538 2.75 14.7914 2.75C13.6089 2.75 12.4748 3.21974 11.6386 4.05591L8.81954 6.875L6.875 4.93046L9.69409 2.11135Z\" fill=\"black\"><\/path>\r\n                                            <path d=\"M10.3614 17.9442L13.1805 15.125L15.125 17.0695L12.3059 19.8887C10.954 21.2406 9.12049 22 7.20863 22C3.22741 22 0 18.7726 0 14.7914C0 12.8795 0.759477 11.046 2.11135 9.69409L4.93046 6.875L6.875 8.81954L4.05591 11.6386C3.21974 12.4748 2.75 13.6089 2.75 14.7914C2.75 17.2538 4.7462 19.25 7.20863 19.25C8.39113 19.25 9.5252 18.7803 10.3614 17.9442Z\" fill=\"black\"><\/path>\r\n                                            <path d=\"M7.84738 16.0969L16.0974 7.8469L14.1528 5.90234L5.90283 14.1524L7.84738 16.0969Z\" fill=\"black\"><\/path>\r\n                                        <\/g>\r\n                                    <\/svg>\r\n                                    Suivi des liens\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Allez au-del\u00e0 des e-mails et suivez l&rsquo;engagement client. Le suivi des liens vous permet de savoir si les liens et pi\u00e8ces jointes envoy\u00e9s ont \u00e9t\u00e9 ouverts \u2014 pour une meilleure compr\u00e9hension de l&rsquo;interaction client.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-3\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-3\" role=\"tab\"\r\n                                        aria-controls=\"tab-3\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <g>\r\n                                            <path d=\"M13.9497 6.69979C13.4106 6.16006 12.6595 5.82392 11.8359 5.82422C11.0134 5.82392 10.2609 6.16006 9.72327 6.69979C9.18371 7.23793 8.84786 7.98997 8.84786 8.81325V9.86461H7.8833V13.5115C7.8833 14.5679 8.7398 15.4239 9.79635 15.4239H13.8768C14.9333 15.4239 15.7895 14.5678 15.7895 13.5115V9.86461H14.8252V8.81325C14.8252 7.98997 14.4894 7.23793 13.9497 6.69979ZM10.2983 8.81321C10.2983 8.59897 10.3421 8.39796 10.4191 8.21397C10.5347 7.93957 10.7312 7.70294 10.9767 7.53687C11.2233 7.37054 11.5154 7.27506 11.8359 7.27472C12.0505 7.27472 12.2513 7.31755 12.4345 7.39477C12.7102 7.51134 12.9462 7.70762 13.1123 7.95401C13.2775 8.19914 13.3739 8.4909 13.375 8.81321V9.86457H10.2983V8.81321Z\" fill=\"black\"><\/path>\r\n                                            <path d=\"M21.0423 7.00683L19.8827 0.333178C19.8611 0.207795 19.7717 0.105057 19.6505 0.066299C19.5294 0.0275412 19.397 0.059381 19.3066 0.148541L17.7742 1.66302C17.2875 1.35962 16.7825 1.09656 16.2637 0.876002C14.2897 0.0370372 12.1216 -0.199935 10.0356 0.167791C7.95016 0.53483 5.94292 1.51117 4.30787 3.09315C3.21776 4.14704 2.39039 5.37578 1.83103 6.69178C0.992191 8.66529 0.755219 10.8333 1.12273 12.9196C1.49011 15.0053 2.46619 17.0122 4.04809 18.6478C5.10211 19.7372 6.33089 20.5649 7.64642 21.1241C9.62045 21.9628 11.7885 22.2001 13.8746 21.8321C15.9601 21.4653 17.9674 20.489 19.6026 18.907L18.2869 17.5469C17.3811 18.4228 16.3443 19.0709 15.2413 19.4968C13.5872 20.1361 11.7825 20.2731 10.0655 19.9105C8.34823 19.5478 6.7222 18.6896 5.40835 17.3317C4.53217 16.4259 3.88425 15.389 3.45812 14.2866C2.81905 12.6322 2.68211 10.8275 3.04429 9.11041C3.40725 7.39303 4.26546 5.76726 5.62336 4.45315C6.52932 3.57728 7.56589 2.92888 8.66877 2.50293C10.3229 1.86398 12.1275 1.72691 13.8446 2.08923C15.5618 2.45218 17.188 3.3104 18.502 4.66804L20.7243 7.16048C20.7788 7.22158 20.8673 7.23894 20.9414 7.20362C21.0153 7.16813 21.0564 7.08778 21.0423 7.00683Z\" fill=\"black\"><\/path>\r\n                                        <\/g>\r\n                                    <\/svg>\r\n                                    Limiter l\u2019acc\u00e8s\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Notre application de suivi des e-mails fonctionne de mani\u00e8re native dans Zendesk\u00ae, en respectant votre configuration et vos autorisations existantes.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-4\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-4\" role=\"tab\"\r\n                                        aria-controls=\"tab-4\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <g>\r\n                                            <path d=\"M21.0522 11.3998C19.1478 9.49544 16.4348 8.45196 13.3044 8.26935V5.47805C13.3044 5.06066 12.9913 4.66935 12.6 4.51283C12.2087 4.35631 11.7391 4.43457 11.4261 4.74761L4.98261 11.2694C4.59131 11.6867 4.56522 12.3389 4.98261 12.7302L11.4 19.252C11.687 19.565 12.2087 19.6433 12.6 19.4867C12.9913 19.3302 13.3044 18.9389 13.3044 18.5215V15.7041C15.3913 15.652 20.2957 15.8607 22.0696 19.0433C22.2522 19.3824 22.5913 19.565 22.9565 19.565C23.0348 19.565 23.113 19.565 23.2174 19.5389C23.687 19.4085 24.0261 19.0172 24.0261 18.5215C24 18.365 24.0261 14.3737 21.0522 11.3998ZM12.0783 13.6694C11.5565 13.7215 11.2174 14.165 11.2174 14.7128V15.965L7.30435 11.9998L11.2174 8.03457V9.28674C11.2174 9.86066 11.6348 10.3302 12.2087 10.3302C17.8174 10.3302 20.1913 13.0172 21.2087 15.3128C17.5304 13.1215 12.3652 13.6433 12.0783 13.6694ZM8.21739 17.7911C8.6087 18.2085 8.6087 18.8607 8.21739 19.278C8.0087 19.4867 7.74783 19.5911 7.48696 19.5911C7.22609 19.5911 6.93913 19.4867 6.75652 19.278L0.339133 12.7563C-0.0521718 12.3389 -0.0521718 11.6867 0.339133 11.2954L6.75652 4.7737C7.17392 4.35631 7.82609 4.35631 8.21739 4.7737C8.63478 5.19109 8.63478 5.84327 8.21739 6.26066L2.50435 11.9998L8.21739 17.7911Z\" fill=\"black\"><\/path>\r\n                                        <\/g>\r\n                                    <\/svg>\r\n                                    Suivi des r\u00e9ponses automatiques\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Restez inform\u00e9 lorsque vos messages d\u00e9clenchent des r\u00e9ponses automatiques comme les absences du bureau ou les notifications d\u2019\u00e9chec de livraison.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-5\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-5\" role=\"tab\"\r\n                                        aria-controls=\"tab-5\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <path d=\"M15.0007 12C15.0007 13.6569 13.6576 15 12.0007 15C10.3439 15 9.00073 13.6569 9.00073 12C9.00073 10.3431 10.3439 9 12.0007 9C13.6576 9 15.0007 10.3431 15.0007 12Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                        <path d=\"M12.0012 5C7.52354 5 3.73326 7.94288 2.45898 12C3.73324 16.0571 7.52354 19 12.0012 19C16.4788 19 20.2691 16.0571 21.5434 12C20.2691 7.94291 16.4788 5 12.0012 5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                    <\/svg>\r\n                                    Vus \/ non vus\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            L\u2019outil de suivi met automatiquement \u00e0 jour les champs de ticket pour indiquer si un message a \u00e9t\u00e9 vu ou non.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-6\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-6\" role=\"tab\"\r\n                                        aria-controls=\"tab-6\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <g>\r\n                                            <path d=\"M21.0832 11.0003C21.0832 16.5692 16.5687 21.0837 10.9998 21.0837C5.43097 21.0837 0.916504 16.5692 0.916504 11.0003C0.916504 5.43146 5.43097 0.916992 10.9998 0.916992C16.5687 0.916992 21.0832 5.43146 21.0832 11.0003ZM2.7561 11.0003C2.7561 15.5532 6.44695 19.2441 10.9998 19.2441C15.5527 19.2441 19.2436 15.5532 19.2436 11.0003C19.2436 6.44743 15.5527 2.75659 10.9998 2.75659C6.44695 2.75659 2.7561 6.44743 2.7561 11.0003Z\" fill=\"black\"><\/path>\r\n                                            <path d=\"M11.0002 4.58301C10.4939 4.58301 10.0835 4.99341 10.0835 5.49967V11.4275C10.0835 11.4275 10.0835 11.6665 10.1996 11.8462C10.2774 11.9987 10.3986 12.1311 10.5578 12.2231L14.7926 14.6681C15.231 14.9212 15.7917 14.7709 16.0448 14.3325C16.2979 13.8941 16.1477 13.3334 15.7093 13.0803L11.9168 10.8908V5.49967C11.9168 4.99342 11.5064 4.58301 11.0002 4.58301Z\" fill=\"black\"><\/path>\r\n                                        <\/g>\r\n                                    <\/svg>\r\n                                    D\u00e9tection du meilleur moment pour r\u00e9pondre\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Suivez quand les e-mails sont ouverts et quand les clients r\u00e9pondent afin d\u2019identifier le meilleur moment pour les recontacter.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-7\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-7\" role=\"tab\"\r\n                                        aria-controls=\"tab-7\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <path d=\"M18 4H6C4.89543 4 4 4.89543 4 6V14C4 15.1046 4.89543 16 6 16H18C19.1046 16 20 15.1046 20 14V6C20 4.89543 19.1046 4 18 4Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                        <path d=\"M12 16V20\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                        <path d=\"M8 20H16\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                    <\/svg>\r\n\r\n                                    Notifications sur ordinateur\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Envoyez des e-mails urgents via Zendesk\u00ae en toute confiance gr\u00e2ce aux alertes instantan\u00e9es de lecture.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-8\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-8\" role=\"tab\"\r\n                                        aria-controls=\"tab-8\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <g>\r\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.449 2.30839C19.449 2.30839 12.0236 -0.00289437 11.0001 2.72126e-06C9.97656 0.00289981 2.5512 2.30839 2.5512 2.30839C2.32286 2.35742 2.11866 2.48021 1.97229 2.65648C1.82593 2.83274 1.74613 3.05196 1.74609 3.27794V13.2C1.74634 14.1811 1.99722 15.1469 2.47649 16.0117C2.95575 16.8767 3.52022 17.7822 4.36514 18.3264C4.36514 18.3264 9.74782 22 11.0001 22C12.2523 22 17.4376 18.3264 17.4376 18.3264C18.2826 17.7821 19.0446 16.8764 19.5239 16.0114C20.0031 15.1463 20.2539 14.1802 20.2541 13.199V3.27794C20.2539 3.05196 20.1743 2.83274 20.0278 2.65648C19.8814 2.48021 19.6773 2.35742 19.449 2.30839ZM12.4492 9.16408C12.3207 9.29532 12.1771 9.40736 12.0225 9.49837V10.4079C12.5519 10.564 13.0447 10.8408 13.4617 11.2227C14.1382 11.8425 14.5673 12.6958 14.6667 13.619H7.33339C7.43275 12.6958 7.86185 11.8425 8.53846 11.2227C8.9534 10.8426 9.44355 10.5666 9.97015 10.4101V9.49397C9.81835 9.40374 9.67725 9.29322 9.55095 9.16408C9.16662 8.77114 8.95071 8.23822 8.95071 7.68252C8.95071 7.12684 9.16662 6.5939 9.55095 6.20097C9.93528 5.80804 10.4565 5.58729 11.0001 5.58729C11.5436 5.58729 12.0648 5.80804 12.4492 6.20097C12.8335 6.5939 13.0494 7.12684 13.0494 7.68252C13.0494 8.23822 12.8335 8.77114 12.4492 9.16408Z\" fill=\"black\"><\/path>\r\n                                        <\/g>\r\n                                    <\/svg>\r\n                                    Conformit\u00e9 RGPD\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            D\u00e9sactivez le suivi des ouvertures pour les destinataires situ\u00e9s dans l\u2019UE en un seul clic \u2014 sans configuration manuelle.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-semibold toggle-btn\"\r\n                                        id=\"features-9\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-9\" role=\"tab\"\r\n                                        aria-controls=\"tab-9\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    <svg class=\"overflow-visible\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <path d=\"M7.49365 12H4.98698C4.61879 12 4.32031 12.2985 4.32031 12.6667V19.0133C4.32031 19.3815 4.61879 19.68 4.98698 19.68H7.49365C7.86184 19.68 8.16031 19.3815 8.16031 19.0133V12.6667C8.16031 12.2985 7.86184 12 7.49365 12Z\" fill=\"black\"><\/path>\r\n                                        <path d=\"M13.2534 4.32031H10.7467C10.3786 4.32031 10.0801 4.61879 10.0801 4.98698V19.0136C10.0801 19.3818 10.3786 19.6803 10.7467 19.6803H13.2534C13.6216 19.6803 13.9201 19.3818 13.9201 19.0136V4.98698C13.9201 4.61879 13.6216 4.32031 13.2534 4.32031Z\" fill=\"black\"><\/path>\r\n                                        <path d=\"M19.0132 9.43945H16.5065C16.1383 9.43945 15.8398 9.73793 15.8398 10.1061V19.0128C15.8398 19.381 16.1383 19.6795 16.5065 19.6795H19.0132C19.3814 19.6795 19.6798 19.381 19.6798 19.0128V10.1061C19.6798 9.73793 19.3814 9.43945 19.0132 9.43945Z\" fill=\"black\"><\/path>\r\n                                    <\/svg>\r\n                                    Rapports sur le taux d\u2019ouverture des e-mails\r\n                                <\/button>\r\n                                <div class=\"accordion-body rounded overflow-hidden\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0\">\r\n                                            Suivez les performances de vos r\u00e9ponses, macros et agents. Exportez facilement les donn\u00e9es au format CSV pour analyse.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-7 key-features-block--right d-none d-lg-flex pt-3\">\r\n                    <div class=\"tab-content\" id=\"featureTabs\">\r\n                        <div class=\"tab-pane fade h-100 active show\" id=\"tab-1\" role=\"tabpanel\" aria-labelledby=\"tab-1\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Suivi des ouvertures d&rsquo;e-mails dans Zendesk <\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Obtenez des accus\u00e9s de lecture pr\u00e9cis<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    Voyez combien de fois un message a \u00e9t\u00e9 ouvert, y compris les premiers et derniers \u00e9v\u00e9nements d\u2019ouverture, directement depuis la barre lat\u00e9rale du ticket. Cette fonctionnalit\u00e9 fonctionne parfaitement m\u00eame pour les messages envoy\u00e9s depuis l\u2019Agent Workspace.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.1.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-2\" role=\"tabpanel\" aria-labelledby=\"tab-2\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Suivi des liens<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Analysez qui a cliqu\u00e9 sur le lien depuis le ticket<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    S\u00e9lectionnez un ou plusieurs liens \u00e0 suivre et recevez des notifications internes d\u00e8s qu\u2019ils sont cliqu\u00e9s. Acc\u00e9dez \u00e0 des rapports d\u00e9taill\u00e9s sur l\u2019ouverture des liens pour aider votre \u00e9quipe \u00e0 faire un suivi au bon moment.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.2.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-3\" role=\"tabpanel\" aria-labelledby=\"tab-3\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Limiter l\u2019acc\u00e8s<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Contr\u00f4lez qui peut utiliser l\u2019application de suivi des e-mails<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    G\u00e9rez facilement l\u2019acc\u00e8s en restreignant l\u2019utilisation par r\u00f4le ou groupe. Utilisez les param\u00e8tres par d\u00e9faut de Zendesk pour contr\u00f4ler qui peut voir et utiliser l\u2019application \u2014 aucune configuration suppl\u00e9mentaire n\u2019est n\u00e9cessaire.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.3.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"tab-pane fade\" id=\"tab-4\" role=\"tabpanel\" aria-labelledby=\"tab-4\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Suivi des r\u00e9ponses automatiques<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Surveillez l\u2019ouverture des e-mails automatis\u00e9s<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    Le suivi des r\u00e9ponses automatiques capture ces r\u00e9ponses pour vous aider \u00e0 mesurer l\u2019impact de vos campagnes, \u00e9valuer l\u2019engagement des destinataires et planifier un suivi au bon moment \u2014 sans rien manquer.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.4.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-5\" role=\"tabpanel\" aria-labelledby=\"tab-5\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Vus \/ non vus<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Regroupez les r\u00e9ponses des clients selon leur activit\u00e9<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    Utilisez ces champs pour cr\u00e9er des vues cibl\u00e9es dans Zendesk\u00ae, en segmentant les clients selon leur engagement. Identifiez facilement qui a besoin d\u2019un suivi, qui interagit fr\u00e9quemment et qui pourrait n\u00e9cessiter une strat\u00e9gie de communication diff\u00e9rente.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.5.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade h-100\" id=\"tab-6\" role=\"tabpanel\" aria-labelledby=\"tab-6\">\r\n\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">D\u00e9tection du meilleur moment pour r\u00e9pondre<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Envoyez des r\u00e9ponses au bon moment<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    Toutes les donn\u00e9es de chronologie sont affich\u00e9es dans la barre lat\u00e9rale du ticket, permettant \u00e0 votre \u00e9quipe de suivre l\u2019engagement de mani\u00e8re optimale \u2014 et d\u2019augmenter les chances de recevoir une r\u00e9ponse.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.6.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"tab-pane fade h-100\" id=\"tab-7\" role=\"tabpanel\" aria-labelledby=\"tab-7\">\r\n\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Notifications sur ordinateur<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Soyez le premier inform\u00e9 de l\u2019activit\u00e9 des clients<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    Recevez une notification d\u00e8s qu\u2019un client ouvre votre message, pour pouvoir faire un suivi imm\u00e9diatement. R\u00e9duisez les temps de r\u00e9solution, augmentez la satisfaction client et activez ou d\u00e9sactivez les notifications selon vos besoins \u2014 contr\u00f4le total.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.7.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade h-100\" id=\"tab-8\" role=\"tabpanel\" aria-labelledby=\"tab-8\">\r\n\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Conformit\u00e9 RGPD<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Respectez les r\u00e9glementations sur la vie priv\u00e9e<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    D\u00e9sactivez facilement le suivi des ouvertures d\u2019e-mails pour les destinataires dans l\u2019Union Europ\u00e9enne. Restez conforme au RGPD tout en poursuivant vos actions de vente et de support dans Zendesk\u00ae \u2014 sans perturber votre flux de travail.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.8.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n\r\n                        <div class=\"tab-pane fade h-100\" id=\"tab-9\" role=\"tabpanel\" aria-labelledby=\"tab-9\">\r\n\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Rapports sur le taux d\u2019ouverture des e-mails<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Analysez en d\u00e9tail la performance du suivi des e-mails dans Zendesk\u00ae<\/h2>\r\n                                <p class=\"fw-normal\">\r\n                                    Analysez les taux d\u2019ouverture \u00e0 l\u2019\u00e9chelle de l\u2019entreprise ou par agent individuel. Identifiez les r\u00e9ponses qui g\u00e9n\u00e8rent de l\u2019engagement et les macros les plus efficaces. Exportez toutes les donn\u00e9es au format CSV pour une analyse approfondie ou pour les partager.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.9.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid features-block py-5 landing-tabs d-lg-none\">\r\n    <div class=\"container px-0\">\r\n        <div class=\"row align-items-center\">\r\n            <div class=\"col-12 mb-3\">\r\n                <div class=\"title-block\">\r\n                    <h2 class=\"mt-0 mb-0 text-white h1 border-bottom pb-3\">Caract\u00e9ristiques principales<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-12 d-lg-none features-block--left accordion-features-mobile\">\r\n                <div class=\"accordion\" id=\"accordionFeatures\">\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\"\r\n                                    aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Suivi des ouvertures d&rsquo;e-mails dans Zendesk\r\n                                    <span class=\"button-desc text-medium\">Obtenez des accus\u00e9s de lecture pr\u00e9cis<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse1\" class=\"accordion-collapse collapse show\"\r\n                             data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Obtenez une visibilit\u00e9 compl\u00e8te sur vos communications par e-mail gr\u00e2ce \u00e0 des accus\u00e9s de lecture pr\u00e9cis. Sachez instantan\u00e9ment quand vos e-mails Zendesk\u00ae sont ouverts \u2014 avec la date et l&rsquo;heure exactes enregistr\u00e9es pour chaque vue.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.1.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                   Suivi des liens\r\n                                   <span class=\"button-desc text-medium\">Analysez qui a cliqu\u00e9 sur le lien depuis le ticket<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse2\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Allez au-del\u00e0 des e-mails et suivez l&rsquo;engagement client. Le suivi des liens vous permet de savoir si les liens et pi\u00e8ces jointes envoy\u00e9s ont \u00e9t\u00e9 ouverts \u2014 pour une meilleure compr\u00e9hension de l&rsquo;interaction client.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.2.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse3\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Limiter l\u2019acc\u00e8s\r\n                                    <span class=\"button-desc text-medium\">Contr\u00f4lez qui peut utiliser l\u2019application de suivi des e-mails<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Notre application de suivi des e-mails fonctionne de mani\u00e8re native dans Zendesk\u00ae, en respectant votre configuration et vos autorisations existantes.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.3.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse4\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Suivi des r\u00e9ponses automatiques\r\n                                    <span class=\"button-desc text-medium\">Surveillez l\u2019ouverture des e-mails automatis\u00e9s<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse4\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Restez inform\u00e9 lorsque vos messages d\u00e9clenchent des r\u00e9ponses automatiques comme les absences du bureau ou les notifications d\u2019\u00e9chec de livraison.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.4.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse5\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse5\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Vus \/ non vus\r\n                                <span class=\"button-desc text-medium\">Regroupez les r\u00e9ponses des clients selon leur activit\u00e9<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse5\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    L\u2019outil de suivi met automatiquement \u00e0 jour les champs de ticket pour indiquer si un message a \u00e9t\u00e9 vu ou non.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.5.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse6\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse6\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                     D\u00e9tection du meilleur moment pour r\u00e9pondre\r\n                                    <span class=\"button-desc text-medium\">Envoyez des r\u00e9ponses au bon moment<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse6\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Suivez quand les e-mails sont ouverts et quand les clients r\u00e9pondent afin d\u2019identifier le meilleur moment pour les recontacter.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.6.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse7\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse7\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Notifications sur ordinateur\r\n                                    <span class=\"button-desc text-medium\">Soyez le premier inform\u00e9 de l\u2019activit\u00e9 des clients<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse7\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Envoyez des e-mails urgents via Zendesk\u00ae en toute confiance gr\u00e2ce aux alertes instantan\u00e9es de lecture.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.7.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse8\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse8\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Conformit\u00e9 RGPD\r\n                                    <span class=\"button-desc text-medium\">Respectez les r\u00e9glementations sur la vie priv\u00e9e<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse8\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    D\u00e9sactivez le suivi des ouvertures pour les destinataires situ\u00e9s dans l\u2019UE en un seul clic \u2014 sans configuration manuelle.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.8.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse9\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse9\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Rapports sur le taux d\u2019ouverture des e-mails\r\n                                    <span class=\"button-desc text-medium\">Analysez en d\u00e9tail la performance du suivi des e-mails dans Zendesk\u00ae<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse9\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Suivez les performances de vos r\u00e9ponses, macros et agents. Exportez facilement les donn\u00e9es au format CSV pour analyse.\r\n                                <\/p>\r\n                                <video loop=\"\" preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/06\/et-1.9.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row pt-5 pb-4 pb-lg-5 justify-content-between align-items-center\">\r\n        <div class=\"col-lg-6 title-block\">\r\n            <span class=\"subtitle\">D\u00e9couvrir notre application<\/span>\r\n            <h2 class=\"mt-2 mb-4 lh-base\">Qu&rsquo;est-ce que Email Tracking?<\/h2>\r\n            <p>\r\n                Vous voulez en savoir plus sur le fonctionnement de Email Tracking ? Regardez notre vid\u00e9o d&rsquo;introduction pour voir l&rsquo;interface de l&rsquo;add-on et son flux de travail d\u00e9taill\u00e9. Rejoignez notre cha\u00eene YouTube pour voir comment nos applications peuvent am\u00e9liorer votre support client et augmenter la productivit\u00e9 de vos agents.\r\n            <\/p>\r\n        <\/div>\r\n        <div class=\"col-lg-5\">\r\n            <a class=\"video-btn position-relative d-block text-center\" href=\"https:\/\/www.youtube.com\/embed\/FoNFQm-3tFQ\" data-src=\"https:\/\/www.youtube.com\/embed\/FoNFQm-3tFQ?autoplay=1&amp;modestbranding=1&amp;showinfo=0\"><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded\" title=\"What is Email Tracking?\" src=\"https:\/\/img.youtube.com\/vi\/FoNFQm-3tFQ\/maxresdefault.jpg\" alt=\"What is Email Tracking?\" width=\"730\" height=\"411\"><svg class=\"position-absolute\" style=\"top: 50%;left: 50%;transform: translate(-50%, -50%);\" height=\"48\" viewBox=\"0 0 68 48\" width=\"68\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row align-items-center justify-content-center dark-cta-landing px-3 py-5 p-lg-5 rounded-4 my-5\" id=\"showScrollButtons\">\r\n        <div class=\"col-12 text-center text-md-start\">\r\n            <h2 class=\"mb-4 lh-base\"> Maximisez l&rsquo;efficacit\u00e9 de vos e-mails de vente, marketing et support.<\/h2>\r\n        <\/div>\r\n        <div class=\"col-xl-6 text-center text-md-start\">\r\n            <p class=\"m-0\">\r\n                Vous n&rsquo;\u00eates qu&rsquo;\u00e0 une installation de conna\u00eetre l&rsquo;engagement des clients !\r\n            <\/p>\r\n        <\/div>\r\n        <div class=\"col-xl-6 d-flex justify-content-center\">\r\n            <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/?utm_source=et-landing&#038;utm_medium=referral&#038;utm_campaign=try-button\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow-dark btn-em-track mt-4 mt-lg-3 me-3\" id=\"btn-cta1-install\">Ajoutez \u00e0 votre Zendesk\u00ae<\/a>\r\n            <a href=\"#pricing\" class=\"btn btn-primary btn-arrow btn-violet mt-3 d-none d-md-flex\" id=\"btn-cta1-pricing\">Consultez les tarifs<\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row pt-2 pt-lg-5 pb-4 pb-lg-5 align-items-center\">\r\n        <div class=\"title-block\">\r\n            <span class=\"subtitle\">Principales fonctionnalit\u00e9s<\/span>\r\n            <h2 class=\"mt-2 mb-4 lh-base\">Les fonctionnalit\u00e9s les mieux not\u00e9es par nos clients <\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"col-12 col-lg-6 d-none d-lg-block\">\r\n            <div class=\"tab-content\" id=\"myTabContent\">\r\n                <div class=\"text-start\">\r\n                    <video loop autoplay muted playsinline class=\"video-style\">\r\n                        <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/email-tracking.mp4\" type=\"video\/mp4\">\r\n                    <\/video>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"col-12 col-lg-6 d-none d-lg-block\">\r\n            <ul class=\"nav nav-tabs flex-column gap-4 border-0\">\r\n                <li class=\"nav-item d-flex gap-4 align-items-start mb-4\">\r\n                    <div class=\"nav-link\">\r\n                        <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                            <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                            <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n                    <div class=\"nav-item-content\">\r\n                        <h3 class=\"mb-2 pb-1\">Email Tracking avec accus\u00e9s de r\u00e9ception<\/h3>\r\n                        <p class=\"text-medium\">Les notes internes sont le meilleur moyen de conna\u00eetre l&rsquo;heure et la date exactes des ouvertures d&rsquo;e-mails. Email Tracking fournit des informations en temps r\u00e9el sur l&rsquo;ouverture de vos e-mails, vous permettant de suivre rapidement et d&rsquo;am\u00e9liorer la satisfaction client.<\/p>\r\n                        <div class=\"border-bottom-bar\"><\/div>\r\n                    <\/div>\r\n                <\/li>\r\n                <li class=\"nav-item d-flex gap-4 align-items-start mb-4\">\r\n                    <div class=\"nav-link\">\r\n                        <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                            <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                            <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                        <\/svg>\r\n                    <\/div>\r\n                    <div class=\"nav-item-content\">\r\n                        <h3 class=\"mb-2 pb-1\">Suivi des liens<\/h3>\r\n                        <p class=\"text-medium\">Notre application de suivi des e-mails pour Zendesk\u00ae vous permet maintenant de suivre les liens ouverts par vos destinataires. S\u00e9lectionnez les liens que vous souhaitez surveiller et recevez des notes internes pour chacun suivi. De plus, acc\u00e9dez aux statistiques de lien et comparez les performances de vos agents.\r\n                        <\/p>\r\n                        <div class=\"border-bottom-bar\"><\/div>\r\n                    <\/div>\r\n                <\/li>\r\n                <li class=\"nav-item d-flex gap-4 align-items-start mb-2\">\r\n                    <div class=\"nav-link\">\r\n                        <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                            <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                            <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n                    <div class=\"nav-item-content w-100\">\r\n                        <h3 class=\"mb-2 pb-1\">Vues \u00ab\u00a0Vu\u00a0\u00bb\/\u00a0\u00bbNon vu\u00a0\u00bb<\/h3>\r\n                        <p class=\"text-medium\">Suivez facilement les statuts des e-mails, de la lecture des e-mails \u00e0 la s\u00e9paration des messages vus et non vus.<\/p>\r\n                        <div class=\"border-bottom-bar\"><\/div>\r\n                    <\/div>\r\n                <\/li>\r\n            <\/ul>\r\n        <\/div>\r\n\r\n        <!-- Mobile version -->\r\n        <div class=\"col-12 product-carousel pb-5 pt-3 d-lg-none\">\r\n            <div id=\"topFeaturesCarousel\" class=\"carousel slide\" data-bs-ride=\"carousel\" data-bs-interval=\"5000\">\r\n                <div class=\"carousel-inner\">\r\n                    <div class=\"carousel-item active\">\r\n                        <div class=\"nav-item-content mb-4\">\r\n                            <h3 class=\"mb-2 pb-1\">Email Tracking avec accus\u00e9s de r\u00e9ception<\/h3>\r\n                            <p class=\"text-medium mb-2\">Les notes internes sont le meilleur moyen de conna\u00eetre l&rsquo;heure et la date exactes des ouvertures d&rsquo;e-mails. Email Tracking fournit des informations en temps r\u00e9el sur l&rsquo;ouverture de vos e-mails, vous permettant de suivre rapidement et d&rsquo;am\u00e9liorer la satisfaction client. <span class=\"invisible d-md-block d-none\" aria-hidden=\"true\">&nbsp;<\/span><\/p>\r\n                            <div class=\"border-bottom-bar bg-black\"><\/div>\r\n                        <\/div>\r\n                        <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                            <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/email-tracking.mp4\" type=\"video\/mp4\">\r\n                        <\/video>\r\n                    <\/div>\r\n                    <div class=\"carousel-item\">\r\n                        <div class=\"nav-item-content mb-4\">\r\n                            <h3 class=\"mb-2 pb-1\">Suivi des liens<\/h3>\r\n                            <p class=\"text-medium mb-2\">Notre application de suivi des e-mails pour Zendesk\u00ae vous permet maintenant de suivre les liens ouverts par vos destinataires. S\u00e9lectionnez les liens que vous souhaitez surveiller et recevez des notes internes pour chacun suivi. De plus, acc\u00e9dez aux statistiques de lien et comparez les performances de vos agents.\r\n                            <\/p>\r\n                            <div class=\"border-bottom-bar bg-black\"><\/div>\r\n                        <\/div>\r\n                        <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                            <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/email-tracking.mp4\" type=\"video\/mp4\">\r\n                        <\/video>\r\n                    <\/div>\r\n                    <div class=\"carousel-item\">\r\n                        <div class=\"nav-item-content mb-4\">\r\n                            <h3 class=\"mb-2 pb-1\">Vues \u00ab\u00a0Vu\u00a0\u00bb\/\u00a0\u00bbNon vu\u00a0\u00bb<\/h3>\r\n                            <p class=\"text-medium mb-2\">Suivez facilement les statuts des e-mails, de la lecture des e-mails \u00e0 la s\u00e9paration des messages vus et non vus. <span class=\"invisible d-md-block d-none\" aria-hidden=\"true\">&nbsp;<\/span><span class=\"invisible d-md-block d-none\" aria-hidden=\"true\">&nbsp;<\/span><\/p>\r\n                            <div class=\"border-bottom-bar bg-black\"><\/div>\r\n                        <\/div>\r\n                        <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                            <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/email-tracking.mp4\" type=\"video\/mp4\">\r\n                        <\/video>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Carousel controls -->\r\n                <div class=\"carousel-indicators justify-content-between\">\r\n                    <button type=\"button\" data-bs-target=\"#topFeaturesCarousel\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button>\r\n                    <button type=\"button\" data-bs-target=\"#topFeaturesCarousel\" data-bs-slide-to=\"1\" aria-label=\"Slide 2\"><\/button>\r\n                    <button type=\"button\" data-bs-target=\"#topFeaturesCarousel\" data-bs-slide-to=\"2\" aria-label=\"Slide 3\"><\/button>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid border-md-top mt-4\">\r\n    <div class=\"container\">\r\n        <div class=\"row pt-2 pt-md-5 pb-4 pb-lg-5 align-items-center security-block\">\r\n\r\n            <div class=\"col-12 col-lg-6\">\r\n                <div class=\"title-block\">\r\n                    <span class=\"subtitle\">S\u00e9curit\u00e9<\/span>\r\n                    <h2 class=\"mt-2 mb-4 lh-base\">La s\u00e9curit\u00e9 avant tout<\/h2>\r\n                <\/div>\r\n\r\n                <p class=\"text-dark\">\r\n                    Nous garantissons la s\u00e9curit\u00e9 des donn\u00e9es priv\u00e9es et ne collectons ni ne conservons aucune information sur votre entreprise, vos agents ou vos clients, sauf :\r\n                <\/p>\r\n                <ul class=\"mt-5 text-dark\">\r\n                    <li class=\"text-medium mt-3 position-relative ps-4\">Votre sous-domaine Zendesk\u00ae et son URL<\/li>\r\n                    <li class=\"text-medium mt-3 position-relative ps-4\">Les IDs des agents et leurs tokens d&rsquo;autorisation<\/li>\r\n                    <li class=\"text-medium mt-3 position-relative ps-4\">Les IPs des agents pour exclure leurs \u00e9v\u00e9nements d&rsquo;ouverture<\/li>\r\n                    <li class=\"text-medium mt-3 position-relative ps-4\">ID de ticket suivi<\/li>\r\n                    <li class=\"text-medium mt-3 position-relative ps-4\">IDs de champs personnalis\u00e9s requis pour cet add-on<\/li>\r\n                    <li class=\"text-medium mt-3 position-relative ps-4\">ID de commentaire et de macro<\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            <div class=\"col-12 col-lg-6 text-center d-none d-lg-block\">\r\n                <picture>\r\n                    <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/Security-1.png\" media=\"(min-width: 992px)\">\r\n                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/Security-1.png\" width=\"500\" height=\"480\" alt=\"Safety comes first\" title=\"Safety comes first\" class=\"img-fluid\">\r\n                <\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid px-0 border-md-top\">\r\n    <div class=\"container\">\r\n        <span class=\"anchor-item--sm\" id=\"resources\"><\/span>\r\n        <div class=\"row pt-5 pb-4 pb-lg-5 block-resources justify-content-between\">\r\n            <div class=\"col-12 mb-xl-3 pt-5 pt-md-3 pb-0 pb-xl-0 title-block border-mobile-top\">\r\n                <span class=\"subtitle\">Ressources<\/span>\r\n                <h2 class=\"mt-2\">Articles qui peuvent \u00eatre utiles avant de commencer \u00e0 utiliser l&rsquo;application de suivi des e-mails<\/h2>\r\n            <\/div>\r\n            <div class=\"col-12 col-md-6 col-xl-4 mt-4\">\r\n                <div>\r\n                    <div>\r\n                        <img decoding=\"async\" loading=\"lazy\" class=\"rounded-1 img-fluid border\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-enable-access-to-Email-Tracking-app-1.png\" width=\"444\" height=\"250\" alt=\"How to enable access to Email Tracking app\">\r\n                    <\/div>\r\n                    <div class=\"d-flex justify-content-between mb-3 mt-4 align-items-center\">\r\n                        <div class=\"resources-circle resources-circle--blue\"><\/div>\r\n                        <span class=\"block-resources--min\">4 min read<\/span>\r\n                    <\/div>\r\n                    <h3 class=\"lh-base mb-3 mb-lg-4\" >How to enable access to Email Tracking app<\/h3>\r\n                    <div class=\"d-flex justify-content-around align-items-center \">\r\n                        <p class=\"mb-0 block-resources--description pe-2 pe-xl-4\">To use Email Tracking for Zendesk\u00ae, you need to enable access to your Zendesk Support instance. Check this guide to find the shortest way to do so.<\/p>\r\n                        <div>\r\n                            <a href=\"https:\/\/growthdot.com\/help\/how-to-enable-access-to-email-tracking-app\/\" aria-label=\"Learn more about Email Tracking\" class=\"btn btn-primary btn-arrow ps-1 pe-3 px-xl-4\" id=\"btn-resources1\"><\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-12 col-md-6 d-block d-xl-none mt-4 p-3 p-xl-0\">\r\n                <div>\r\n                    <div>\r\n                        <img decoding=\"async\" loading=\"lazy\" class=\"rounded-1 img-fluid border\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-set-up-triggers-1.png\" width=\"480\" height=\"270\" alt=\"How to Set Up Email Tracking Triggers\">\r\n                    <\/div>\r\n                    <div class=\"d-flex justify-content-between mb-3 mt-4 align-items-center\">\r\n                        <div class=\"resources-circle resources-circle--blue\"><\/div>\r\n                        <span class=\"block-resources--min\">2 min read<\/span>\r\n                    <\/div>\r\n                    <h3 class=\"lh-base mb-3 mb-lg-4\" >How to Set Up Email Tracking Triggers<\/h3>\r\n                    <div class=\"d-flex justify-content-around align-items-center \">\r\n                        <p class=\"mb-0 block-resources--description pe-2 pe-xl-4\">How does the &lsquo;Agent Workspace&rsquo; feature influence Email Tracking? Learn how to set up new triggers and do the modifications in settings.<\/p>\r\n                        <div>\r\n                            <a href=\"https:\/\/growthdot.com\/help\/how-to-use-email-tracking-with-agent-workspace\/\" aria-label=\"Learn more about Email Tracking\" class=\"btn btn-primary btn-arrow ps-1 pe-3 px-xl-4\"><\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"col-12 col-md-6 d-block d-xl-none mt-4 p-3 p-xl-0\">\r\n                <div>\r\n                    <div>\r\n                        <img decoding=\"async\" loading=\"lazy\" class=\"rounded-1 img-fluid border\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-use-links-tracking-1.png\" width=\"480\" height=\"270\" alt=\"How to use the Links Tracking Feature in the Email Tracking\">\r\n                    <\/div>\r\n                    <div class=\"d-flex justify-content-between mb-3 mt-4 align-items-center\">\r\n                        <div class=\"resources-circle resources-circle--blue\"><\/div>\r\n                        <span class=\"block-resources--min\">4 min read<\/span>\r\n                    <\/div>\r\n                    <h3 class=\"lh-base mb-3 mb-lg-4\" >How to use the Links Tracking Feature in the Email Tracking<\/h3>\r\n                    <div class=\"d-flex justify-content-around align-items-center \">\r\n                        <p class=\"mb-0 block-resources--description pe-2 pe-xl-4\">Besides tracking emails, you also are allowed to track links while sending them in Zendesk\u00ae. Learn how to do this.  <\/p>\r\n                        <div>\r\n                            <a href=\"https:\/\/growthdot.com\/help\/how-to-use-the-link-tracking-feature-in-the-email-tracking\/\" aria-label=\"Learn more about Email Tracking\" class=\"btn btn-primary btn-arrow ps-1 pe-3 px-xl-4\"><\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"col-12 col-md-6 d-block d-xl-none mt-4 p-3 p-xl-0\">\r\n                <div>\r\n                    <div>\r\n                        <img decoding=\"async\" loading=\"lazy\" class=\"rounded-1 img-fluid border\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-create-a-view-1.png\" width=\"480\" height=\"270\" alt=\"How to create a view for read or unread tickets in Zendesk\">\r\n                    <\/div>\r\n                    <div class=\"d-flex justify-content-between mb-3 mt-4 align-items-center\">\r\n                        <div class=\"resources-circle resources-circle--blue\"><\/div>\r\n                        <span class=\"block-resources--min\">1 min read<\/span>\r\n                    <\/div>\r\n                    <h3 class=\"lh-base mb-3 mb-lg-4\" >How to create a view for read or unread tickets in Zendesk\u00ae<\/h3>\r\n                    <div class=\"d-flex justify-content-around align-items-center \">\r\n                        <p class=\"mb-0 block-resources--description pe-2 pe-xl-4\">To filter all tickets that have email that customer haven&rsquo;t read, you can create a view by setting the conditions specified in this instruction.<\/p>\r\n                        <div>\r\n                            <a href=\"https:\/\/growthdot.com\/help\/view-for-unread-tickets-in-zendesk\/\" aria-label=\"Learn more about Email Tracking\" class=\"btn btn-primary btn-arrow ps-1 pe-3 px-xl-4\"><\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"col-12 col-xl-7 d-none d-xl-block\">\r\n                <a href=\"https:\/\/growthdot.com\/help\/how-to-use-email-tracking-with-agent-workspace\/\" class=\"block-resources--post d-flex gap-4 align-items-center mb-4 p-3 rounded\" id=\"btn-resources2\">\r\n                    <div class=\"me-2\">\r\n                        <picture>\r\n                            <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-set-up-triggers-2.png\" media=\"(min-width: 992px)\">\r\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-set-up-triggers-2.png\" class=\"rounded-1 border\" width=\"170\" height=\"130\" alt=\"How to Set Up Email Tracking Triggers\">\r\n                        <\/picture>\r\n                    <\/div>\r\n                    <div>\r\n                        <div class=\"d-flex justify-content-between mb-2 align-items-center\">\r\n                            <div class=\"resources-circle resources-circle--red\"><\/div>\r\n                            <span class=\"block-resources--min\">2 min read<\/span>\r\n                        <\/div>\r\n                        <h3 class=\"lh-base mb-3\" >How to Set Up Email Tracking Triggers<\/h3>\r\n                        <div class=\"d-flex justify-content-around align-items-center \">\r\n                            <p class=\"mb-0 block-resources--description pe-4\">How does the &lsquo;Agent Workspace&rsquo; feature influence Email Tracking? Learn how to set up new triggers and do the modifications in settings.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/a>\r\n                <a href=\"https:\/\/growthdot.com\/help\/how-to-use-the-link-tracking-feature-in-the-email-tracking\/\" class=\"block-resources--post d-flex gap-4 align-items-center mb-4 p-3 rounded\" id=\"btn-resources3\">\r\n                    <div class=\"me-2\">\r\n                        <picture>\r\n                            <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-use-links-tracking-2.png\" media=\"(min-width: 992px)\">\r\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-use-links-tracking-2.png\" class=\"rounded-1 border\" width=\"170\" height=\"130\" alt=\"How to use the Links Tracking Feature in the Email Tracking\">\r\n                        <\/picture>\r\n                    <\/div>\r\n                    <div>\r\n                        <div class=\"d-flex justify-content-between mb-2 align-items-center\">\r\n                            <div class=\"resources-circle resources-circle--red\"><\/div>\r\n                            <span class=\"block-resources--min\">4 min read<\/span>\r\n                        <\/div>\r\n                        <h3 class=\"lh-base mb-3\" >How to use the Links Tracking Feature in the Email Tracking<\/h3>\r\n                        <div class=\"d-flex justify-content-around align-items-center \">\r\n                            <p class=\"mb-0 block-resources--description pe-4\">Besides tracking emails, you also are allowed to track links while sending them in Zendesk\u00ae. Learn how to do this.  <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/a>\r\n                <a href=\"https:\/\/growthdot.com\/help\/view-for-unread-tickets-in-zendesk\/\" class=\"block-resources--post d-flex gap-4 align-items-center mb-4 p-3 rounded\" id=\"btn-resources4\">\r\n                    <div class=\"me-2\">\r\n                        <picture>\r\n                            <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-create-a-view-2.png\" media=\"(min-width: 992px)\">\r\n                            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-create-a-view-2.png\" class=\"rounded-1 border\" width=\"170\" height=\"130\" alt=\"How to create a view for read or unread tickets in Zendesk\">\r\n                        <\/picture>\r\n                    <\/div>\r\n                    <div>\r\n                        <div class=\"d-flex justify-content-between mb-2 align-items-center\">\r\n                            <div class=\"resources-circle resources-circle--red\"><\/div>\r\n                            <span class=\"block-resources--min\">1 min read<\/span>\r\n                        <\/div>\r\n                        <h3 class=\"lh-base mb-3\" >How to create a view for read or unread tickets in Zendesk\u00ae<\/h3>\r\n                        <div class=\"d-flex justify-content-around align-items-center \">\r\n                            <p class=\"mb-0 block-resources--description pe-4\">To filter all tickets that have email that customer haven&rsquo;t read, you can create a view by setting the conditions specified in this instruction.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/a>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"col-12 d-flex justify-content-end align-items-center mt-4 py-3 pe-4\">\r\n                <a href=\"\/article-categories\/email-tracking\/\" class=\"btn-circle-arrow\" id=\"check-out-information\">Consultez plus d&rsquo;informations\t<svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\">\r\n                    <g fill=\"none\" stroke=\"white\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\">\r\n                        <circle class=\"icon-circle\" cx=\"16\" cy=\"16\" r=\"14.11\"><\/circle>\r\n                        <path class=\"icon-arrow\" d=\"m12.855 9.93 6.07 6.07-6.07 6.07\"><\/path>\r\n                    <\/g>\r\n                <\/svg>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid dark-cta block-success block-success--landing mb-5 p-5 border-0\">\r\n    <div class=\"container px-0\">\r\n        <div class=\"row  justify-content-around\">\r\n            <div class=\"col-12 mb-4 text-center\">\r\n                <h2 class=\"text-white lh-base\">\r\n                    Chiffres du march\u00e9 Zendesk\u00ae\r\n                <\/h2>\r\n            <\/div>\r\n            <div class=\"col-6 col-md-4 col-xl-3 text-center mb-4 mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"50\" data-text=\"0\" data-end-text=\"+\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">installations<\/p>\r\n            <\/div>\r\n            <div class=\"col-6 col-md-4 col-xl-3 text-center mb-4 mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"10\" data-text=\"0\" data-end-text=\"+\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">avis<\/p>\r\n            <\/div>\r\n            <div class=\"col-6 col-md-4 col-xl-3 text-center mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"5\" data-text=\".0\/5.0\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">\u00e9valuations<\/p>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n    <span class=\"anchor-item\" id=\"solutions\"><\/span>\r\n    <div class=\"row pt-3 pt-lg-5 pb-4 pb-lg-5\">\r\n        <div class=\"title-block\">\r\n            <span class=\"subtitle\">Solutions<\/span>\r\n            <h2 class=\"mt-2 mb-2 mb-md-4 lh-base\">D\u00e9couvrez les cas d&rsquo;utilisation de l&rsquo;application dans divers secteurs :<\/h2>\r\n        <\/div>\r\n        <div id=\"carouselIndustries\" class=\"carousel slide carousel-industries text-center\">\r\n            <div class=\"carousel-inner mt-3\">\r\n                <div class=\"carousel-item active\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-4 p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-media-and-entertainment\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-media-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"media-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">M\u00e9dias<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-commercial-healthcare\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-healthcare-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"healthcare-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Sant\u00e9<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-education\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-education-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"education-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">\u00c9ducation<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"carousel-item\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-4 p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-commercial-healthcare\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-healthcare-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"healthcare-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Sant\u00e9<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-education\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-education-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"education-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">\u00c9ducation<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-retail\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-retail-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"retail-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">D\u00e9tail<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"carousel-item\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-4 p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-education\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-education-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"education-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">\u00c9ducation<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-retail\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-retail-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"retail-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">D\u00e9tail<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-financial-institutions\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-financial-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"financial-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Financier<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"carousel-item\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-4 p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-retail\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-retail-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"retail-industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">D\u00e9tail<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-financial-institutions\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-financial-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"financial industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Financier<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-manufacturing-industry\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-manufacturing-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"manufacturing industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Fabrication<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"carousel-item\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-4 p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-financial-institutions\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-financial-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"financial industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Financier<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-manufacturing-industry\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-manufacturing-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"manufacturing industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Fabrication<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-media-and-entertainment\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-media-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"media industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">M\u00e9dias<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div class=\"carousel-item\">\r\n                    <div class=\"row\">\r\n                        <div class=\"col-md-4 p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-manufacturing-industry\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-manufacturing-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"manufacturing industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Fabrication<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-media-and-entertainment\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-media-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"media industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">M\u00e9dias<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                        <div class=\"col-md-4 d-none d-md-block p-4\">\r\n                            <a href=\"https:\/\/growthdot.com\/email-tracking-for-commercial-healthcare\/\" class=\"text-decoration-none p-3 rounded-4  d-block\">\r\n                                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/img-healthcare-industries.png\" width=\"394\" height=\"370\" class=\"img-fluid p-2\" alt=\"img healthcare industries\">\r\n                                <h3 class=\"fw-bold mt-4 h5\">Sant\u00e9<\/h3>\r\n                            <\/a>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n            <div class=\"carousel-indicators justify-content-between d-md-none mx-4\">\r\n                <button type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button>\r\n                <button type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide-to=\"1\" aria-label=\"Slide 2\"><\/button>\r\n                <button type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide-to=\"2\" aria-label=\"Slide 3\"><\/button>\r\n                <button type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide-to=\"3\" aria-label=\"Slide 4\"><\/button>\r\n                <button type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide-to=\"4\" aria-label=\"Slide 5\"><\/button>\r\n                <button type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide-to=\"5\" aria-label=\"Slide 6\"><\/button>\r\n            <\/div>\r\n\r\n            <div class=\"carousel-controls d-none d-md-block\">\r\n                <button class=\"carousel-control-prev d-block\" type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide=\"prev\">\r\n                    <span class=\"carousel-control-prev-icon\" aria-hidden=\"true\"><\/span>\r\n                    <span class=\"visually-hidden\">Previous<\/span>\r\n                <\/button>\r\n                <button class=\"carousel-control-next d-block\" type=\"button\" data-bs-target=\"#carouselIndustries\" data-bs-slide=\"next\">\r\n                    <span class=\"carousel-control-next-icon\" aria-hidden=\"true\"><\/span>\r\n                    <span class=\"visually-hidden\">Next<\/span>\r\n                <\/button>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid px-0 border-md-top pt-3 pt-md-0\">\r\n    <div class=\"container\">\r\n        <div class=\"row py-5 mb-2 mb-md-5\">\r\n            <div class=\"col-12 col-lg-8 col-xl-6 mx-auto text-center\">\r\n                <h2 class=\"mb-3\">Commencez avec un essai gratuit de 7 jours <\/h2>\r\n                <p>Profitez d&rsquo;une int\u00e9gration transparente avec vos plateformes existantes et une interface conviviale qui facilite le suivi et la gestion des e-mails <\/p>\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/?utm_source=et-landing&#038;utm_medium=referral&#038;utm_campaign=try-button\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow-dark btn-em-track mt-2 me-3\" id=\"btn-start-free\">Essayez Email Tracking<\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n\r\n<div class=\"container-fluid features-block features-block-darkest py-5\">\r\n    <div class=\"container px-0\">\r\n        <div class=\"row justify-content-between align-items-center\">\r\n            <div class=\"col-lg-6 col-xl-5 features-block--left\">\r\n                <h2 class=\"lh-base mb-4 pb-2\">\r\n                    Rapports d\u00e9taill\u00e9s pour l&rsquo;ouverture des e-mails et le suivi des liens\r\n                <\/h2>\r\n                <p class=\"text-darkest mb-4\">\r\n                    Avec des rapports pr\u00e9cis, Email Tracking vous permet de d\u00e9terminer les meilleurs performeurs du marketing par e-mail et de voir combien d&rsquo;e-mails ont \u00e9t\u00e9 envoy\u00e9s, lus et r\u00e9pondus en fonction des filtres que vous choisissez. Consultez \u00e9galement le taux d&rsquo;ouverture moyen, le taux de rebond moyen et le temps moyen entre l&rsquo;envoi et l&rsquo;ouverture et planifiez vos actions futures sur les e-mails.\r\n                <\/p>\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/?utm_source=et-landing&#038;utm_medium=referral&#038;utm_campaign=try-button\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow-dark btn-em-track mt-4 me-3 text-dark\" id=\"btn-cta2-install\">Ajoutez \u00e0 votre Zendesk\u00ae<\/a>\r\n            <\/div>\r\n            <div class=\"col-lg-6 d-none d-lg-block features-block--right ps-5\">\r\n                <div>\r\n                    <picture>\r\n                        <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/stat-et.png\" media=\"(min-width: 992px)\">\r\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/stat-et.png\" class=\"img-fluid img-round\" width=\"656\" height=\"433\" alt=\"Detailed reports for email opening and Suivi des liens\">\r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container mb-5 anchor-link\" id=\"pricing\">\r\n    <div class=\"row mt-5 mb-3\">\r\n        <div class=\"title-block\">\r\n            <span class=\"subtitle\">Tarification<\/span>\r\n            <h2 class=\"mt-2 mb-4 lh-base\">Faites de votre profil Zendesk\u00ae un endroit s\u00fbr pour vos clients<\/h2>\r\n        <\/div>\r\n        <div class=\"col-12 text-center\">\r\n                                                            <div class=\"d-flex justify-content-center align-items-center mb-3 mb-sm-4 mb-md-4 pb-4\">                    <span class=\"price-name fw-semibold position-relative\">Factur\u00e9 mensuellement<\/span>                    <label class=\"switch-price mx-3\">                        <input type=\"checkbox\" checked aria-label=\"Toggle between monthly and yearly billing\">                        <span class=\"switch-price-slider\"><\/span>                    <\/label>                    <span class=\"price-name fw-semibold position-relative\">Factur\u00e9 annuellement<\/span>                <\/div>                        <div class=\"d-lg-flex justify-content-xl-center column-gap-xl-5 less-than-three-columns justify-content-around big flex-wrap big\">                            <div class=\"price-card d-flex flex-column pb-4 position-relative \">                                                <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">FORFAIT LITE<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1 month d-none\">                <span>$<\/span>2            <\/div>            <div class=\"price-card-price mb-2 fw-bold lh-1 year\">                <span>$<\/span>1.67            <\/div>            <div class=\"price-card-sub-price month d-none per-name-accent mb-4\"> par agent, par mois <\/div>            <div class=\"price-card-sub-price year per-name-accent mb-4\">par agent, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/\"               data-landing-id=\"email-tracking-zendesk-1\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Suivez la livraison des e-mails envoy\u00e9s<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Voyez l\u2019heure et la date exactes des ouvertures<\/li>                                    <li class=\"d-flex align-items-start gap-3\">V\u00e9rifiez combien de fois votre message a \u00e9t\u00e9 ouvert<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Re\u00e7us en temps r\u00e9el et calendrier avec informations de suivi<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Envoyez des r\u00e9ponses aux meilleurs moments<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Suivi des CC et des abonn\u00e9s<\/li>                                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">D\u00e9finissez le type d\u2019appareil utilis\u00e9 pour ouvrir l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajoutez automatiquement les balises \u2033non vu\u2033 et \u2033vu\u2033 aux tickets<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">V\u00e9rifiez les rapports d\u00e9taill\u00e9s<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajustez les param\u00e8tres en fonction de votre flux de travail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Soyez conforme au RGPD et au CCPA<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Le suivi est actif pendant 10 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">S\u00e9lectionner 1 champ personnalis\u00e9 pour filtrer les statistiques<\/li>                            <\/ul>                            <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-show-all-items text-decoration-none mt-auto bd-highlight d-md-none\">Consultez le plan en d\u00e9tail<\/button>                <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-hide-items text-decoration-none mt-auto bd-highlight d-none d-md-none\">Masquer les d\u00e9tails du plan<\/button>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid dynaread-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/dynaread.png\"                                     alt=\"dynaread\"                                     title=\"dynaread\"                                                                            width=\"202\"                                                                                                                height=\"40\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                        <div class=\"price-card d-flex flex-column pb-4 position-relative active border-0 my-lg-0 my-5\">                                    <div class=\"popular-badge position-absolute start-50 translate-middle-x bg-white fw-bold text-uppercase rounded-pill px-4 py-1\">Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">FORFAIT PRO<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1 month d-none\">                <span>$<\/span>3            <\/div>            <div class=\"price-card-price mb-2 fw-bold lh-1 year\">                <span>$<\/span>2.50            <\/div>            <div class=\"price-card-sub-price month d-none per-name-accent mb-4\"> par agent, par mois <\/div>            <div class=\"price-card-sub-price year per-name-accent mb-4\">par agent, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/\"               data-landing-id=\"email-tracking-zendesk-2\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Tout le contenu de Lite<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Option de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Modifiez les param\u00e8tres de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques avanc\u00e9es avec suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Le suivi est actif pendant 30 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"d-flex align-items-start gap-3\">S\u00e9lectionner jusqu\u2019\u00e0 15 champs personnalis\u00e9s pour filtrer les statistiques<\/li>                                            <\/ul>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid cointree-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/cointree.png\"                                     alt=\"cointree\"                                     title=\"cointree\"                                                                            width=\"150\"                                                                                                                height=\"27\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid codecade-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/codecade.png\"                                     alt=\"codecade\"                                     title=\"codecade\"                                                                            width=\"150\"                                                                                                                height=\"32\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid mila-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/mila.png\"                                     alt=\"mila\"                                     title=\"mila\"                                                                            width=\"60\"                                                                                                                height=\"34\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                    <\/div>                                                                                                                                                                                                                                                                                                    \r\n            <div class=\"d-flex justify-content-end mt-5 \">\r\n                <a href=\"\/pricing\/\" class=\"btn-circle-arrow btn-after-price-card d-inline-flex justify-content-between pe-2 pe-md-0\">Comparez les diff\u00e9rents plans <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><g fill=\"none\" stroke=\"white\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\"><circle class=\"icon-circle\" cx=\"16\" cy=\"16\" r=\"14.11\"><\/circle><path class=\"icon-arrow\" d=\"m12.855 9.93 6.07 6.07-6.07 6.07\"><\/path><\/g><\/svg><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"comparison-area py-5 d-none d-md-block\">\r\n    <h2 class=\"text-center mb-2 pb-3\" id=\"show-all-features-list\">Comparaison des fonctionnalit\u00e9s des plans tarifaires<\/h2>\r\n    <div class=\"comparison-container container rounded-5 p-5 shadow\">\r\n                <table class=\"table comparison-table\">            <thead class=\"position-sticky z-3 \">            <tr>                                    <th class=\"text-left fw-bold p-3\">                        Feature                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Lite                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Pro                    <\/th>                            <\/tr>            <\/thead>            <tbody>                                <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Fonctionnalit\u00e9s cl\u00e9s                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Voyez l\u2019heure exacte \u00e0 laquelle votre e-mail a \u00e9t\u00e9 ouvert.\">                                    Suivi d\u2019ouverture des e-mails                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez la suggestion de notre application pour savoir quand est le meilleur moment pour votre client d\u2019envoyer un e-mail.\">                                    Envoyer les e-mails au meilleur moment pour obtenir une r\u00e9ponse                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cette application d\u00e9tecte si vos e-mails ont \u00e9t\u00e9 ouverts depuis un ordinateur ou un appareil mobile et vous aide \u00e0 les formater en cons\u00e9quence.\">                                    D\u00e9tection des appareils                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Obtenez des informations compl\u00e8tes sur l\u2019engagement des destinataires gr\u00e2ce \u00e0 l\u2019ajout d\u2019un accus\u00e9 de lecture \u00e0 chaque ticket. Il inclut des d\u00e9tails pr\u00e9cis sur l\u2019ouverture des e-mails et des liens.\">                                    Accus\u00e9s de lecture                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Activez le suivi des e-mails pour les e-mails ouverts par les abonn\u00e9s afin de savoir s\u2019ils les ont lus.\">                                    Suivi des abonn\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"D\u00e9sactivez le suivi pour les r\u00e9sidents europ\u00e9ens ou californiens en basculant simplement un interrupteur afin de respecter les normes du RGPD.\">                                    Rester conforme au RGPD                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Les notes internes contenant les informations de suivi disparaissent apr\u00e8s un certain temps, selon le plan tarifaire que vous avez choisi. Cela aide \u00e0 garder notre application rapide et pratique.\">                                    Le suivi reste actif                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                10 jours                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">30<\/span> jours                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"\u00c9valuez l\u2019engagement de vos destinataires et adaptez vos relances en surveillant quand ils ouvrent vos liens et pi\u00e8ces jointes.\">                                    Suivi des liens et des pi\u00e8ces jointes                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Personnalisation Zendesk                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Vous pouvez d\u00e9finir diff\u00e9rentes options pour adapter le suivi des e-mails aux besoins de votre entreprise, activer des d\u00e9clencheurs, activer ou d\u00e9sactiver le suivi, les notifications, les notes priv\u00e9es, et plus encore.\">                                    D\u00e9finir les options de suivi                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cr\u00e9ez des vues personnalis\u00e9es pour les e-mails lus\/non lus afin de trier les tickets dans Zendesk et de voir qui a ouvert l\u2019e-mail sans m\u00eame ouvrir le ticket.\">                                    Vues vues\/non vues                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"G\u00e9rez les actions que les agents sont autoris\u00e9s \u00e0 effectuer et les parties de l\u2019application auxquelles ils peuvent acc\u00e9der.\">                                    Contr\u00f4ler les autorisations des agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Donn\u00e9es et analyses                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez des champs personnalis\u00e9s comme filtre statistique. Le nombre de champs personnalis\u00e9s utilisables d\u00e9pend de votre plan tarifaire.\">                                    Champs personnalis\u00e9s pour filtrer les statistiques                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">15<\/span>                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Comparez les performances marketing des agents en mettant en relation les taux d\u2019ouverture et de rebond avec le nombre d\u2019e-mails envoy\u00e9s. Voyez combien de messages ont re\u00e7u une r\u00e9ponse pour planifier votre strat\u00e9gie de suivi.\">                                    Statistiques et analyses                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Consultez des statistiques d\u00e9taill\u00e9es sur les e-mails envoy\u00e9s, notamment quels messages ont \u00e9t\u00e9 ouverts ou restent non lus.\">                                    Statistiques d\u00e9taill\u00e9es des e-mails envoy\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Le suivi des e-mails contient un onglet s\u00e9par\u00e9 avec des statistiques sur le suivi des liens. Comparez la diff\u00e9rence entre les liens envoy\u00e9s et ouverts pour savoir si votre audience est active et interagit avec vos messages.\">                                    Statistiques de suivi des liens                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"En comparant l\u2019activit\u00e9 des agents et des groupes, vous pouvez voir combien de r\u00e9ponses chaque agent obtient.\">                                    Comparer l\u2019efficacit\u00e9 de vos agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Services et support                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Nos agents commerciaux montreront \u00e0 votre \u00e9quipe chaque recoin de l\u2019application et cr\u00e9eront les meilleurs flux de travail.\">                                    Formation et int\u00e9gration                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1 session                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">4<\/span> sessions                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Recevez une aide instantan\u00e9e de notre \u00e9quipe de support professionnelle qui vous guidera dans les fonctionnalit\u00e9s de l\u2019application.\">                                    Support d\u00e9di\u00e9                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support par e-mail et chat                            <\/td>                                                    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Les statistiques d'e-mails sont disponibles. Support r\u00e9actif. Conforme au RGPD.\",\r\n        \"brand\": {\r\n            \"@type\": \"Brand\",\r\n            \"name\": \"GrowthDot\"\r\n        },\r\n        \"image\": \"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/07\/Email-Tracking-.jpg\",\r\n        \"offers\": {\r\n            \"@type\": \"AggregateOffer\",\r\n            \"highPrice\": \"3\",\r\n            \"lowPrice\": \"2\",\r\n            \"offerCount\": \"2000\",\r\n            \"priceCurrency\": \"USD\"\r\n        },\r\n        \"aggregateRating\": {\r\n            \"@type\": \"AggregateRating\",\r\n            \"ratingCount\": \"91\",\r\n            \"reviewCount\": \"92\",\r\n            \"ratingValue\": \"5\"\r\n        },\r\n        \"review\": {\r\n            \"@type\": \"Review\",\r\n            \"reviewBody\": \"Email Tracking est une excellente int\u00e9gration Zendesk pour notre service client\u00e8le et elle peut nous aider \u00e0 mieux suivre la performance de nos activit\u00e9s d'e-mails.\",\r\n            \"datePublished\": \"2022-01-12\",\r\n            \"reviewRating\": {\r\n                \"ratingValue\": \"5.0\",\r\n                \"bestRating\": \"5.0\",\r\n                \"worstRating\": \"4.0\"\r\n            },\r\n            \"author\": {\r\n                \"@type\":\"Organization\",\r\n                \"name\":\"Air Droid\",\r\n                \"url\":\"https:\/\/web.airdroid.com\/\"\r\n            }\r\n        },\r\n        \"isRelatedTo\": [\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Proactive Campaigns pour Zendesk\",\r\n                \"alternateName\": \"Envoyer des campagnes d'e-mails en masse \u00e0 partir de Zendesk.\",\r\n                \"description\": \"Proactive Campaigns est une application pour Zendesk qui vous permet de cr\u00e9er des listes de tickets ou d'utilisateurs filtr\u00e9es par des conditions sp\u00e9cifiques, et d'envoyer des campagnes d'e-mails en masse, des suivis et des enqu\u00eates.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"74\",\r\n                    \"reviewCount\": \"73\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Cette application nous aide dans les communications de masse de taille moyenne. C'est le lien parfait entre l'automatisation du marketing et la communication du service client\u00e8le. Tr\u00e8s utile.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Manfred Buxbaum\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Application Proactive Campaigns pour Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/proactive-campaigns\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Application de conformit\u00e9 au RGPD pour Zendesk.\",\r\n                \"alternateName\": \"Traiter les donn\u00e9es selon les protocoles du RGPD.\",\r\n                \"description\": \"La conformit\u00e9 au RGPD pour Zendesk aide \u00e0 supprimer, anonymiser et r\u00e9cup\u00e9rer les donn\u00e9es des utilisateurs et des organisations s\u00e9par\u00e9ment ou en masse. 100% s\u00e9curis\u00e9.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"34\",\r\n                    \"reviewCount\": \"32\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"J'utilise cette application depuis que nous avons d\u00fb mettre en place un processus RGPD dans Zendesk et cela rend la gestion des DSR aussi simple que possible. Il est facile \u00e0 configurer, facile \u00e0 adapter \u00e0 votre situation et l'\u00e9quipe derri\u00e8re l'application a \u00e9t\u00e9 tr\u00e8s rapide \u00e0 r\u00e9pondre lorsque nous avions des questions ou des probl\u00e8mes.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Edwin Sukking\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Application de conformit\u00e9 RGPD\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/gdpr-compliance-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"R\u00e9ponse vid\u00e9o pour Zendesk\",\r\n                \"alternateName\": \"Outil d'enregistrement vid\u00e9o pour Zendesk\",\r\n                \"description\": \"Video Reply vous aide \u00e0 rester plus proche du client en cr\u00e9ant des tutoriels avec des directives pr\u00e9cises. Vous pouvez s\u00e9lectionner des vid\u00e9os dans la biblioth\u00e8que de vid\u00e9os ou envoyer des demandes de vid\u00e9os aux clients.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"13\",\r\n                    \"reviewCount\": \"13\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Outil g\u00e9nial. Nous pouvons rester plus proches du client et expliquer diff\u00e9rentes choses sur le web \u00e0 l'aide d'une vid\u00e9o.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Organization\",\r\n                        \"name\": \"Percentil\",\r\n                        \"url\":\"https:\/\/percentil.com\/\"\r\n                    }\r\n                },\r\n                \"sku\": \"Application R\u00e9ponse vid\u00e9o\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/video-reply-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"CRM et Offres pour Zendesk\",\r\n                \"alternateName\": \"G\u00e9rer les pipelines de vente dans Zendesk\",\r\n                \"description\": \"Optimisez vos ventes et augmentez le potentiel de votre \u00e9quipe de vente en utilisant le CRM et les offres pour Zendesk. Consultez les statistiques, configurez des automatisations et pr\u00e9voyez les ventes. Support r\u00e9actif.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"6\",\r\n                    \"reviewCount\": \"6\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"L'\u00e9quipe de CRM et Offres nous a offert un soutien incroyable ! Nous pouvons maintenant suivre facilement nos offres ! Je les recommanderais \u00e0 n'importe quelle entreprise.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Antonella Montinari\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Application CRM et Offres pour Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"https:\/\/growthdot.com\/crm-and-deals\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Application Upchat pour le support et le chat Zendesk\",\r\n                \"alternateName\": \"Associer le chat Zendesk avec le support\",\r\n                \"description\": \"Cr\u00e9ez facilement des champs de texte personnalis\u00e9s, des menus d\u00e9roulants et des cases \u00e0 cocher pour marquer les informations importantes pendant le chat, et affichez-les dans les tickets de support. Un plan gratuit est disponible.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Cela m'aide \u00e0 cr\u00e9er des champs personnalis\u00e9s \u00e0 la fois dans le chat et le support, am\u00e9liorant ainsi la communication entre les agents.\",\r\n                    \"datePublished\": \"2022-07-21\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\":\"Person\",\r\n                        \"name\":\"Kenneth Glover\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Upchat App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/upchat-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"V\u00e9rification des sanctions pour Zendesk\",\r\n                \"alternateName\": \"V\u00e9rificateur de r\u00e9putation pour Zendesk.\",\r\n                \"description\": \"La v\u00e9rification des sanctions pour Zendesk est un outil permettant de v\u00e9rifier si vos partenaires potentiels sont soumis \u00e0 des sanctions, afin de planifier une future coop\u00e9ration en toute s\u00e9curit\u00e9.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Maintenant je peux continuer \u00e0 sauvegarder la r\u00e9putation de mes entreprises, mais je peux le faire sans l'aide d'un tiers. Cela permet donc de gagner du temps et de l'argent.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Kathleen Farrington\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Sanctions Check pour Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/sanctions-check-for-zendesk\/\"\r\n            }\r\n        ]\r\n    }\r\n<\/script>Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Suivez la livraison des e-mails envoy\u00e9s<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Voyez l\u2019heure et la date exactes des ouvertures<\/li>                                    <li class=\"d-flex align-items-start gap-3\">V\u00e9rifiez combien de fois votre message a \u00e9t\u00e9 ouvert<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Re\u00e7us en temps r\u00e9el et calendrier avec informations de suivi<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Envoyez des r\u00e9ponses aux meilleurs moments<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Suivi des CC et des abonn\u00e9s<\/li>                                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">D\u00e9finissez le type d\u2019appareil utilis\u00e9 pour ouvrir l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajoutez automatiquement les balises \u2033non vu\u2033 et \u2033vu\u2033 aux tickets<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">V\u00e9rifiez les rapports d\u00e9taill\u00e9s<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajustez les param\u00e8tres en fonction de votre flux de travail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Soyez conforme au RGPD et au CCPA<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Le suivi est actif pendant 10 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">S\u00e9lectionner 1 champ personnalis\u00e9 pour filtrer les statistiques<\/li>                            <\/ul>                            <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-show-all-items text-decoration-none mt-auto bd-highlight d-md-none\">Consultez le plan en d\u00e9tail<\/button>                <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-hide-items text-decoration-none mt-auto bd-highlight d-none d-md-none\">Masquer les d\u00e9tails du plan<\/button>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid dynaread-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/dynaread.png\"                                     alt=\"dynaread\"                                     title=\"dynaread\"                                                                            width=\"202\"                                                                                                                height=\"40\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                        <div class=\"price-card d-flex flex-column pb-4 position-relative active border-0 my-lg-0 my-5\">                                    <div class=\"popular-badge position-absolute start-50 translate-middle-x bg-white fw-bold text-uppercase rounded-pill px-4 py-1\">Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">FORFAIT PRO<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1 month d-none\">                <span>$<\/span>3            <\/div>            <div class=\"price-card-price mb-2 fw-bold lh-1 year\">                <span>$<\/span>2.50            <\/div>            <div class=\"price-card-sub-price month d-none per-name-accent mb-4\"> par agent, par mois <\/div>            <div class=\"price-card-sub-price year per-name-accent mb-4\">par agent, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/\"               data-landing-id=\"email-tracking-zendesk-2\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Tout le contenu de Lite<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Option de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Modifiez les param\u00e8tres de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques avanc\u00e9es avec suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Le suivi est actif pendant 30 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"d-flex align-items-start gap-3\">S\u00e9lectionner jusqu\u2019\u00e0 15 champs personnalis\u00e9s pour filtrer les statistiques<\/li>                                            <\/ul>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid cointree-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/cointree.png\"                                     alt=\"cointree\"                                     title=\"cointree\"                                                                            width=\"150\"                                                                                                                height=\"27\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid codecade-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/codecade.png\"                                     alt=\"codecade\"                                     title=\"codecade\"                                                                            width=\"150\"                                                                                                                height=\"32\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid mila-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/mila.png\"                                     alt=\"mila\"                                     title=\"mila\"                                                                            width=\"60\"                                                                                                                height=\"34\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                    <\/div>                                                                                                                                                                                                                                                                                                    \r\n            <div class=\"d-flex justify-content-end mt-5 \">\r\n                <a href=\"\/pricing\/\" class=\"btn-circle-arrow btn-after-price-card d-inline-flex justify-content-between pe-2 pe-md-0\">Vergleichen Sie verschiedene Pl\u00e4ne <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><g fill=\"none\" stroke=\"white\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\"><circle class=\"icon-circle\" cx=\"16\" cy=\"16\" r=\"14.11\"><\/circle><path class=\"icon-arrow\" d=\"m12.855 9.93 6.07 6.07-6.07 6.07\"><\/path><\/g><\/svg><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"comparison-area py-5 d-none d-md-block\">\r\n    <h2 class=\"text-center mb-2 pb-3\" id=\"show-all-features-list\">Vergleich der Preisplan-Funktionen<\/h2>\r\n    <div class=\"comparison-container container rounded-5 p-5 shadow\">\r\n                <table class=\"table comparison-table\">            <thead class=\"position-sticky z-3 \">            <tr>                                    <th class=\"text-left fw-bold p-3\">                        Feature                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Lite                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Pro                    <\/th>                            <\/tr>            <\/thead>            <tbody>                                <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Fonctionnalit\u00e9s cl\u00e9s                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Voyez l\u2019heure exacte \u00e0 laquelle votre e-mail a \u00e9t\u00e9 ouvert.\">                                    Suivi d\u2019ouverture des e-mails                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez la suggestion de notre application pour savoir quand est le meilleur moment pour votre client d\u2019envoyer un e-mail.\">                                    Envoyer les e-mails au meilleur moment pour obtenir une r\u00e9ponse                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cette application d\u00e9tecte si vos e-mails ont \u00e9t\u00e9 ouverts depuis un ordinateur ou un appareil mobile et vous aide \u00e0 les formater en cons\u00e9quence.\">                                    D\u00e9tection des appareils                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Obtenez des informations compl\u00e8tes sur l\u2019engagement des destinataires gr\u00e2ce \u00e0 l\u2019ajout d\u2019un accus\u00e9 de lecture \u00e0 chaque ticket. Il inclut des d\u00e9tails pr\u00e9cis sur l\u2019ouverture des e-mails et des liens.\">                                    Accus\u00e9s de lecture                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Activez le suivi des e-mails pour les e-mails ouverts par les abonn\u00e9s afin de savoir s\u2019ils les ont lus.\">                                    Suivi des abonn\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"D\u00e9sactivez le suivi pour les r\u00e9sidents europ\u00e9ens ou californiens en basculant simplement un interrupteur afin de respecter les normes du RGPD.\">                                    Rester conforme au RGPD                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Les notes internes contenant les informations de suivi disparaissent apr\u00e8s un certain temps, selon le plan tarifaire que vous avez choisi. Cela aide \u00e0 garder notre application rapide et pratique.\">                                    Le suivi reste actif                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                10 jours                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">30<\/span> jours                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"\u00c9valuez l\u2019engagement de vos destinataires et adaptez vos relances en surveillant quand ils ouvrent vos liens et pi\u00e8ces jointes.\">                                    Suivi des liens et des pi\u00e8ces jointes                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Personnalisation Zendesk                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Vous pouvez d\u00e9finir diff\u00e9rentes options pour adapter le suivi des e-mails aux besoins de votre entreprise, activer des d\u00e9clencheurs, activer ou d\u00e9sactiver le suivi, les notifications, les notes priv\u00e9es, et plus encore.\">                                    D\u00e9finir les options de suivi                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cr\u00e9ez des vues personnalis\u00e9es pour les e-mails lus\/non lus afin de trier les tickets dans Zendesk et de voir qui a ouvert l\u2019e-mail sans m\u00eame ouvrir le ticket.\">                                    Vues vues\/non vues                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"G\u00e9rez les actions que les agents sont autoris\u00e9s \u00e0 effectuer et les parties de l\u2019application auxquelles ils peuvent acc\u00e9der.\">                                    Contr\u00f4ler les autorisations des agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Donn\u00e9es et analyses                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez des champs personnalis\u00e9s comme filtre statistique. Le nombre de champs personnalis\u00e9s utilisables d\u00e9pend de votre plan tarifaire.\">                                    Champs personnalis\u00e9s pour filtrer les statistiques                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">15<\/span>                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Comparez les performances marketing des agents en mettant en relation les taux d\u2019ouverture et de rebond avec le nombre d\u2019e-mails envoy\u00e9s. Voyez combien de messages ont re\u00e7u une r\u00e9ponse pour planifier votre strat\u00e9gie de suivi.\">                                    Statistiques et analyses                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Consultez des statistiques d\u00e9taill\u00e9es sur les e-mails envoy\u00e9s, notamment quels messages ont \u00e9t\u00e9 ouverts ou restent non lus.\">                                    Statistiques d\u00e9taill\u00e9es des e-mails envoy\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Le suivi des e-mails contient un onglet s\u00e9par\u00e9 avec des statistiques sur le suivi des liens. Comparez la diff\u00e9rence entre les liens envoy\u00e9s et ouverts pour savoir si votre audience est active et interagit avec vos messages.\">                                    Statistiques de suivi des liens                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"En comparant l\u2019activit\u00e9 des agents et des groupes, vous pouvez voir combien de r\u00e9ponses chaque agent obtient.\">                                    Comparer l\u2019efficacit\u00e9 de vos agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Services et support                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Nos agents commerciaux montreront \u00e0 votre \u00e9quipe chaque recoin de l\u2019application et cr\u00e9eront les meilleurs flux de travail.\">                                    Formation et int\u00e9gration                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1 session                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">4<\/span> sessions                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Recevez une aide instantan\u00e9e de notre \u00e9quipe de support professionnelle qui vous guidera dans les fonctionnalit\u00e9s de l\u2019application.\">                                    Support d\u00e9di\u00e9                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support par e-mail et chat                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support t\u00e9l\u00e9phonique et prioritaire                            <\/td>                                            <\/tr>                            <\/tbody>        <\/table>        \r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transformieren Sie noch heute Ihre Zendesk\u00ae-Services &#8211; lassen Sie uns den ersten Schritt gehen!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Erfahren Sie, wie GrowthDot das Engagement Ihres Teams steigern und\r\n                <br class=\"d-none d-xl-block\"> die Kundenzufriedenheit verbessern kann.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Termin vereinbaren<\/a>\r\n      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1.12.44.296.28.463.662.463 1.06v7.5Z\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>Contact Us<\/a>\r\n        <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/?utm_source=et-landing&#038;utm_medium=referral&#038;utm_campaign=try-button\" id=\"right-install-et\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary rounded py-2 px-3 d-flex align-items-center gap-2\"><svg width=\"18\" height=\"18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.75 11.25v3a1.5 1.5 0 0 1-1.5 1.5H3.75a1.5 1.5 0 0 1-1.5-1.5v-3m3-3.75L9 11.25m0 0 3.75-3.75M9 11.25v-9\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>Install for free<\/a>\r\n    <\/div>\r\n<\/div>\r\n\r\n    <div class=\"modal\" id=\"modalVideo\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">        <div class=\"modal-dialog modal-xl modal-dialog-centered\" role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    \r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n    {\r\n        \"@context\": \"https:\/\/schema.org\/\",\r\n        \"@type\": \"Product\",\r\n        \"name\": \"Email Tracking f\u00fcr Zendesk\",\r\n        \"sku\": \"Email Tracking-App\",\r\n        \"mpn\": \"Email Tracking f\u00fcr Zendesk\",\r\n        \"alternateName\": \"Email-\u00d6ffnungen in Zendesk verfolgen\",\r\n        \"description\": \"Email-Tracking f\u00fcr Zendesk ist eine App, die Lesebest\u00e4tigungen mit der genauen Zeit des \u00d6ffnens anzeigt. Statistiken zu den E-Mails sind verf\u00fcgbar. Reaktionsf\u00e4higer Support. DSGVO-konform.\",\r\n        \"brand\": {\r\n            \"@type\": \"Brand\",\r\n            \"name\": \"GrowthDot\"\r\n        },\r\n        \"image\": \"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/07\/Email-Tracking-.jpg\",\r\n        \"offers\": {\r\n            \"@type\": \"AggregateOffer\",\r\n            \"highPrice\": \"3\",\r\n            \"lowPrice\": \"2\",\r\n            \"offerCount\": \"2000\",\r\n            \"priceCurrency\": \"USD\"\r\n        },\r\n        \"aggregateRating\": {\r\n            \"@type\": \"AggregateRating\",\r\n            \"ratingCount\": \"91\",\r\n            \"reviewCount\": \"92\",\r\n            \"ratingValue\": \"5\"\r\n        },\r\n        \"review\": {\r\n            \"@type\": \"Review\",\r\n            \"reviewBody\": \"E-Mail-Tracking ist eine wunderbare Zendesk-Integration f\u00fcr unseren Kundenservice und kann uns dabei helfen, die Leistung unserer E-Mail-Aktivit\u00e4ten besser zu verfolgen.\",\r\n            \"datePublished\": \"2022-01-12\",\r\n            \"reviewRating\": {\r\n                \"ratingValue\": \"5.0\",\r\n                \"bestRating\": \"5.0\",\r\n                \"worstRating\": \"4.0\"\r\n            },\r\n            \"author\": {\r\n                \"@type\":\"Organization\",\r\n                \"name\":\"Air Droid\",\r\n                \"url\":\"https:\/\/web.airdroid.com\/\"\r\n            }\r\n        },\r\n        \"isRelatedTo\": [\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Proactive Campaigns f\u00fcr Zendesk\",\r\n                \"alternateName\": \"Versenden Sie Massen-E-Mail-Kampagnen von Zendesk aus\",\r\n                \"description\": \"Proactive Campaigns ist eine App f\u00fcr Zendesk, mit der Sie Ticket- oder Benutzerlisten filtern und Massen-E-Mail-Kampagnen, Follow-ups und Umfragen senden k\u00f6nnen.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"74\",\r\n                    \"reviewCount\": \"73\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Diese App hilft uns bei mittelgro\u00dfen Massenkommunikationen. Sie ist die perfekte Verbindung zwischen Marketing-Automatisierung und Kundenservice-Kommunikation. Sehr hilfreich.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Manfred Buxbaum\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Proactive Campaigns-App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/proactive-campaigns\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"GDPR-Konformit\u00e4t-App f\u00fcr Zendesk\",\r\n                \"alternateName\": \"Daten gem\u00e4\u00df den GDPR-Protokollen verarbeiten\",\r\n                \"description\": \"GDPR-Konformit\u00e4t f\u00fcr Zendesk hilft dabei, Benutzer- und Organisationsdaten separat oder in gro\u00dfen Mengen zu l\u00f6schen, zu anonymisieren und abzurufen. 100 % sicher.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"34\",\r\n                    \"reviewCount\": \"32\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Ich benutze diese App seit wir einen GDPR-Prozess in Zendesk implementieren mussten und sie macht die Verwaltung von DSRs innerhalb von Zendesk so einfach wie m\u00f6glich. Es ist einfach einzurichten, l\u00e4sst sich leicht an Ihre Situation anpassen und das Team hinter der App hat sehr schnell reagiert, als wir Fragen hatten oder Probleme auftraten.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Edwin Sukking\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"GDPR-Compliance-App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/gdpr-compliance-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Video Reply f\u00fcr Zendesk\",\r\n                \"alternateName\": \"Video-Aufzeichnungswerkzeug f\u00fcr Zendesk\",\r\n                \"description\": \"Video Reply hilft Ihnen, durch Erstellung von Tutorials mit genauen Anweisungen, in engem Kontakt mit dem Kunden zu bleiben. Sie k\u00f6nnen Videos aus der Videobibliothek ausw\u00e4hlen oder Videoanfragen an Kunden senden.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"13\",\r\n                    \"reviewCount\": \"13\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Coole Werkzeug. Wir k\u00f6nnen n\u00e4her an den Kunden bleiben und verschiedene Dinge \u00fcber das Web in einem Video erkl\u00e4ren.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Organization\",\r\n                        \"name\": \"Percentil\",\r\n                        \"url\":\"https:\/\/percentil.com\/\"\r\n                    }\r\n                },\r\n                \"sku\": \"Video Reply-App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/video-reply-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"CRM und Deals f\u00fcr Zendesk\",\r\n                \"alternateName\": \"Verwalten Sie Verkaufstrichter in Zendesk\",\r\n                \"description\": \"Optimieren Sie Ihren Verkaufsprozess und steigern Sie das Potenzial Ihres Verkaufsteams mit CRM und Deals f\u00fcr Zendesk. \u00dcberpr\u00fcfen Sie Statistiken, automatisieren Sie Abl\u00e4ufe und prognostizieren Sie Verk\u00e4ufe. Schnelle und zuverl\u00e4ssige Unterst\u00fctzung.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"6\",\r\n                    \"reviewCount\": \"6\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Das Team von CRM and Deals hat uns unglaublich unterst\u00fctzt! Wir k\u00f6nnen jetzt unsere Deals problemlos verfolgen! Ich w\u00fcrde sie jedem Unternehmen empfehlen.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Antonella Montinari\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"CRM und Deals f\u00fcr Zendesk App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"https:\/\/growthdot.com\/crm-and-deals\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Upchat-App f\u00fcr Zendesk Support und Chat\",\r\n                \"alternateName\": \"Matchen Sie Zendesk Chat mit Support\",\r\n                \"description\": \"Erstellen Sie ganz einfach benutzerdefinierte Textfelder, Dropdown-Listen und Kontrollk\u00e4stchen, um wichtige Informationen w\u00e4hrend des Chats zu markieren und diese in Support-Tickets anzuzeigen. Ein kostenloser Plan ist verf\u00fcgbar.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Unterst\u00fctzt mich bei der Erstellung von benutzerdefinierten Feldern sowohl im Chat als auch im Support und verbessert die Kommunikation zwischen den Agenten.\",\r\n                    \"datePublished\": \"2022-07-21\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\":\"Person\",\r\n                        \"name\":\"Kenneth Glover\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Upchat-App\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/upchat-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Sanctions Check f\u00fcr Zendesk\",\r\n                \"alternateName\": \"Reputationspr\u00fcfer f\u00fcr Zendesk\",\r\n                \"description\": \"Der Sanctions Check f\u00fcr Zendesk ist ein Tool, mit dem Sie \u00fcberpr\u00fcfen k\u00f6nnen, ob Ihre potenziellen Partner unter Sanktionen stehen, um zuk\u00fcnftige Zusammenarbeit zu planen.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Jetzt kann ich weiterhin das Ansehen meines Unternehmens sch\u00fctzen, aber ich kann es ohne Hilfe von Drittanbietern tun. Es spart also Geld und Zeit.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Kathleen Farrington\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Sanctions Check f\u00fcr Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/sanctions-check-for-zendesk\/\"\r\n            }\r\n        ]\r\n    }\r\n<\/script>Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Suivez la livraison des e-mails envoy\u00e9s<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Voyez l\u2019heure et la date exactes des ouvertures<\/li>                                    <li class=\"d-flex align-items-start gap-3\">V\u00e9rifiez combien de fois votre message a \u00e9t\u00e9 ouvert<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Re\u00e7us en temps r\u00e9el et calendrier avec informations de suivi<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Envoyez des r\u00e9ponses aux meilleurs moments<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Suivi des CC et des abonn\u00e9s<\/li>                                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">D\u00e9finissez le type d\u2019appareil utilis\u00e9 pour ouvrir l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajoutez automatiquement les balises \u2033non vu\u2033 et \u2033vu\u2033 aux tickets<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">V\u00e9rifiez les rapports d\u00e9taill\u00e9s<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajustez les param\u00e8tres en fonction de votre flux de travail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Soyez conforme au RGPD et au CCPA<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Le suivi est actif pendant 10 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">S\u00e9lectionner 1 champ personnalis\u00e9 pour filtrer les statistiques<\/li>                            <\/ul>                            <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-show-all-items text-decoration-none mt-auto bd-highlight d-md-none\">Consultez le plan en d\u00e9tail<\/button>                <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-hide-items text-decoration-none mt-auto bd-highlight d-none d-md-none\">Masquer les d\u00e9tails du plan<\/button>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid dynaread-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/dynaread.png\"                                     alt=\"dynaread\"                                     title=\"dynaread\"                                                                            width=\"202\"                                                                                                                height=\"40\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                        <div class=\"price-card d-flex flex-column pb-4 position-relative active border-0 my-lg-0 my-5\">                                    <div class=\"popular-badge position-absolute start-50 translate-middle-x bg-white fw-bold text-uppercase rounded-pill px-4 py-1\">Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">FORFAIT PRO<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1 month d-none\">                <span>$<\/span>3            <\/div>            <div class=\"price-card-price mb-2 fw-bold lh-1 year\">                <span>$<\/span>2.50            <\/div>            <div class=\"price-card-sub-price month d-none per-name-accent mb-4\"> par agent, par mois <\/div>            <div class=\"price-card-sub-price year per-name-accent mb-4\">par agent, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/\"               data-landing-id=\"email-tracking-zendesk-2\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Tout le contenu de Lite<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Option de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Modifiez les param\u00e8tres de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques avanc\u00e9es avec suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Le suivi est actif pendant 30 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"d-flex align-items-start gap-3\">S\u00e9lectionner jusqu\u2019\u00e0 15 champs personnalis\u00e9s pour filtrer les statistiques<\/li>                                            <\/ul>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid cointree-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/cointree.png\"                                     alt=\"cointree\"                                     title=\"cointree\"                                                                            width=\"150\"                                                                                                                height=\"27\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid codecade-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/codecade.png\"                                     alt=\"codecade\"                                     title=\"codecade\"                                                                            width=\"150\"                                                                                                                height=\"32\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid mila-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/mila.png\"                                     alt=\"mila\"                                     title=\"mila\"                                                                            width=\"60\"                                                                                                                height=\"34\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                    <\/div>                                                                                                                                                                                                                                                                                                    \r\n            <div class=\"d-flex justify-content-end mt-5 \">\r\n                <a href=\"\/pricing\/\" class=\"btn-circle-arrow btn-after-price-card d-inline-flex justify-content-between pe-2 pe-md-0\">Compara diferentes planes <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><g fill=\"none\" stroke=\"white\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\"><circle class=\"icon-circle\" cx=\"16\" cy=\"16\" r=\"14.11\"><\/circle><path class=\"icon-arrow\" d=\"m12.855 9.93 6.07 6.07-6.07 6.07\"><\/path><\/g><\/svg><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"comparison-area py-5 d-none d-md-block\">\r\n    <h2 class=\"text-center mb-2 pb-3\" id=\"show-all-features-list\">Comparaci\u00f3n de caracter\u00edsticas de los planes de precios<\/h2>\r\n    <div class=\"comparison-container container rounded-5 p-5 shadow\">\r\n                <table class=\"table comparison-table\">            <thead class=\"position-sticky z-3 \">            <tr>                                    <th class=\"text-left fw-bold p-3\">                        Feature                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Lite                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Pro                    <\/th>                            <\/tr>            <\/thead>            <tbody>                                <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Fonctionnalit\u00e9s cl\u00e9s                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Voyez l\u2019heure exacte \u00e0 laquelle votre e-mail a \u00e9t\u00e9 ouvert.\">                                    Suivi d\u2019ouverture des e-mails                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez la suggestion de notre application pour savoir quand est le meilleur moment pour votre client d\u2019envoyer un e-mail.\">                                    Envoyer les e-mails au meilleur moment pour obtenir une r\u00e9ponse                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cette application d\u00e9tecte si vos e-mails ont \u00e9t\u00e9 ouverts depuis un ordinateur ou un appareil mobile et vous aide \u00e0 les formater en cons\u00e9quence.\">                                    D\u00e9tection des appareils                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Obtenez des informations compl\u00e8tes sur l\u2019engagement des destinataires gr\u00e2ce \u00e0 l\u2019ajout d\u2019un accus\u00e9 de lecture \u00e0 chaque ticket. Il inclut des d\u00e9tails pr\u00e9cis sur l\u2019ouverture des e-mails et des liens.\">                                    Accus\u00e9s de lecture                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Activez le suivi des e-mails pour les e-mails ouverts par les abonn\u00e9s afin de savoir s\u2019ils les ont lus.\">                                    Suivi des abonn\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"D\u00e9sactivez le suivi pour les r\u00e9sidents europ\u00e9ens ou californiens en basculant simplement un interrupteur afin de respecter les normes du RGPD.\">                                    Rester conforme au RGPD                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Les notes internes contenant les informations de suivi disparaissent apr\u00e8s un certain temps, selon le plan tarifaire que vous avez choisi. Cela aide \u00e0 garder notre application rapide et pratique.\">                                    Le suivi reste actif                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                10 jours                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">30<\/span> jours                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"\u00c9valuez l\u2019engagement de vos destinataires et adaptez vos relances en surveillant quand ils ouvrent vos liens et pi\u00e8ces jointes.\">                                    Suivi des liens et des pi\u00e8ces jointes                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Personnalisation Zendesk                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Vous pouvez d\u00e9finir diff\u00e9rentes options pour adapter le suivi des e-mails aux besoins de votre entreprise, activer des d\u00e9clencheurs, activer ou d\u00e9sactiver le suivi, les notifications, les notes priv\u00e9es, et plus encore.\">                                    D\u00e9finir les options de suivi                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cr\u00e9ez des vues personnalis\u00e9es pour les e-mails lus\/non lus afin de trier les tickets dans Zendesk et de voir qui a ouvert l\u2019e-mail sans m\u00eame ouvrir le ticket.\">                                    Vues vues\/non vues                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"G\u00e9rez les actions que les agents sont autoris\u00e9s \u00e0 effectuer et les parties de l\u2019application auxquelles ils peuvent acc\u00e9der.\">                                    Contr\u00f4ler les autorisations des agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Donn\u00e9es et analyses                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez des champs personnalis\u00e9s comme filtre statistique. Le nombre de champs personnalis\u00e9s utilisables d\u00e9pend de votre plan tarifaire.\">                                    Champs personnalis\u00e9s pour filtrer les statistiques                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">15<\/span>                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Comparez les performances marketing des agents en mettant en relation les taux d\u2019ouverture et de rebond avec le nombre d\u2019e-mails envoy\u00e9s. Voyez combien de messages ont re\u00e7u une r\u00e9ponse pour planifier votre strat\u00e9gie de suivi.\">                                    Statistiques et analyses                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Consultez des statistiques d\u00e9taill\u00e9es sur les e-mails envoy\u00e9s, notamment quels messages ont \u00e9t\u00e9 ouverts ou restent non lus.\">                                    Statistiques d\u00e9taill\u00e9es des e-mails envoy\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Le suivi des e-mails contient un onglet s\u00e9par\u00e9 avec des statistiques sur le suivi des liens. Comparez la diff\u00e9rence entre les liens envoy\u00e9s et ouverts pour savoir si votre audience est active et interagit avec vos messages.\">                                    Statistiques de suivi des liens                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"En comparant l\u2019activit\u00e9 des agents et des groupes, vous pouvez voir combien de r\u00e9ponses chaque agent obtient.\">                                    Comparer l\u2019efficacit\u00e9 de vos agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Services et support                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Nos agents commerciaux montreront \u00e0 votre \u00e9quipe chaque recoin de l\u2019application et cr\u00e9eront les meilleurs flux de travail.\">                                    Formation et int\u00e9gration                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1 session                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">4<\/span> sessions                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Recevez une aide instantan\u00e9e de notre \u00e9quipe de support professionnelle qui vous guidera dans les fonctionnalit\u00e9s de l\u2019application.\">                                    Support d\u00e9di\u00e9                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support par e-mail et chat                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support t\u00e9l\u00e9phonique et prioritaire                            <\/td>                                            <\/tr>                            <\/tbody>        <\/table>        \r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transforme hoy sus servicios de Zendesk\u00ae: \u00a1demos el primer paso juntos!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Descubra c\u00f3mo GrowthDot puede aumentar el compromiso de su\r\n                <br class=\"d-none d-xl-block\"> equipo y mejorar la satisfacci\u00f3n del cliente.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Agende una llamada<\/a>\r\n        <\/div>\r\n    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role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    \r\n\r\n\r\n<script type=\"application\/ld+json\">\r\n    {\r\n        \"@context\": \"https:\/\/schema.org\/\",\r\n        \"@type\": \"Product\",\r\n        \"name\": \"Email Tracking para Zendesk\",\r\n        \"sku\": \"Aplicaci\u00f3n de Email Tracking\",\r\n        \"mpn\": \"Email Tracking para Zendesk\",\r\n        \"alternateName\": \"Seguir aperturas de correos electr\u00f3nicos en Zendesk\",\r\n        \"description\": \"Email Tracking para Zendesk es una aplicaci\u00f3n que muestra recibos de lectura con la hora exacta de apertura de correo electr\u00f3nico. Las estad\u00edsticas de correo electr\u00f3nico est\u00e1n disponibles. Soporte receptivo. Cumple con el RGPD.\",\r\n        \"brand\": {\r\n            \"@type\": \"Brand\",\r\n            \"name\": \"GrowthDot\"\r\n        },\r\n        \"image\": \"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/07\/Email-Tracking-.jpg\",\r\n        \"offers\": {\r\n            \"@type\": \"AggregateOffer\",\r\n            \"highPrice\": \"3\",\r\n            \"lowPrice\": \"2\",\r\n            \"offerCount\": \"2000\",\r\n            \"priceCurrency\": \"USD\"\r\n        },\r\n        \"aggregateRating\": {\r\n            \"@type\": \"AggregateRating\",\r\n            \"ratingCount\": \"91\",\r\n            \"reviewCount\": \"92\",\r\n            \"ratingValue\": \"5\"\r\n        },\r\n        \"review\": {\r\n            \"@type\": \"Review\",\r\n            \"reviewBody\": \"Email Tracking es una maravillosa integraci\u00f3n de Zendesk para nuestro servicio al cliente y nos puede ayudar a hacer un mejor seguimiento del rendimiento de nuestras actividades de correo electr\u00f3nico.\",\r\n            \"datePublished\": \"2022-01-12\",\r\n            \"reviewRating\": {\r\n                \"ratingValue\": \"5.0\",\r\n                \"bestRating\": \"5.0\",\r\n                \"worstRating\": \"4.0\"\r\n            },\r\n            \"author\": {\r\n                \"@type\":\"Organization\",\r\n                \"name\":\"Air Droid\",\r\n                \"url\":\"https:\/\/web.airdroid.com\/\"\r\n            }\r\n        },\r\n        \"isRelatedTo\": [\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Proactive Campaigns para Zendesk\",\r\n                \"alternateName\": \"Enviar campa\u00f1as de correo electr\u00f3nico masivas desde Zendesk\",\r\n                \"description\": \"Proactive Campaigns es una aplicaci\u00f3n para Zendesk donde puedes crear listas de tickets o usuarios filtrados por condiciones espec\u00edficas y enviar campa\u00f1as de correo electr\u00f3nico masivas, seguimientos y encuestas.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"74\",\r\n                    \"reviewCount\": \"73\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Esta aplicaci\u00f3n nos ayuda en la comunicaci\u00f3n masiva de tama\u00f1o mediano. Es el enlace perfecto entre la automatizaci\u00f3n de marketing y la comunicaci\u00f3n del servicio al cliente. Muy \u00fatil.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Manfred Buxbaum\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Aplicaci\u00f3n de Proactive Campaigns\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/proactive-campaigns\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Aplicaci\u00f3n de Cumplimiento con GDPR para Zendesk.\",\r\n                \"alternateName\": \"Procesar datos de acuerdo con los protocolos del RGPD\",\r\n                \"description\": \"Cumplimiento con GDPR para Zendesk ayuda a eliminar, anonimizar y recuperar los datos de los usuarios y organizaciones por separado o en bloque. 100% seguro.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"34\",\r\n                    \"reviewCount\": \"32\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"He estado usando esta aplicaci\u00f3n desde que tuvimos que implementar un proceso RGPD en Zendesk y hace que la gesti\u00f3n de los DSR dentro de Zendesk sea lo m\u00e1s simple posible. Es f\u00e1cil de configurar, f\u00e1cil de adaptar a tu situaci\u00f3n y el equipo detr\u00e1s de la aplicaci\u00f3n ha sido muy r\u00e1pido en responder cuando tuvimos preguntas o encontramos problemas.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Edwin Sukking\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Aplicaci\u00f3n de Cumplimiento con GDPR\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/gdpr-compliance-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Video Reply para Zendesk\",\r\n                \"alternateName\": \"Herramienta de grabaci\u00f3n de video para Zendesk\",\r\n                \"description\": \"Video Reply te ayuda a estar m\u00e1s cerca del cliente creando tutoriales con pautas exactas. Puedes seleccionar videos de la biblioteca de videos o enviar solicitudes de video a los clientes.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"13\",\r\n                    \"reviewCount\": \"13\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Herramienta genial. Podemos estar m\u00e1s cerca del cliente y explicar diferentes cosas sobre la web en un video.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Organization\",\r\n                        \"name\": \"Percentil\",\r\n                        \"url\":\"https:\/\/percentil.com\/\"\r\n                    }\r\n                },\r\n                \"sku\": \"Aplicaci\u00f3n de Video Reply\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/video-reply-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"CRM and Deals para Zendesk\",\r\n                \"alternateName\": \"Gestione los embudos de venta en Zendesk\",\r\n                \"description\": \"Optimice sus ventas y aumente el potencial de su equipo de ventas utilizando CRM and Deals para Zendesk. Consulte estad\u00edsticas, configure automatizaciones y pronostique ventas. Soporte receptivo.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"6\",\r\n                    \"reviewCount\": \"6\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"\u00a1El equipo de CRM and Deals nos ha brindado un soporte incre\u00edble! \u00a1Ahora podemos rastrear f\u00e1cilmente nuestras ofertas! Los recomendar\u00eda a cualquier negocio.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"4.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Antonella Montinari\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Aplicaci\u00f3n de CRM and Deals para Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"https:\/\/growthdot.com\/crm-and-deals\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Aplicaci\u00f3n Upchat para soporte y chat de Zendesk\",\r\n                \"alternateName\": \"Emparejar Zendesk Chat con el soporte\",\r\n                \"description\": \"Cree f\u00e1cilmente campos de texto personalizados, men\u00fas desplegables y casillas de verificaci\u00f3n para marcar informaci\u00f3n importante durante el chat y mostrarla en los tickets de soporte. Hay un plan gratuito disponible.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Me ayuda a crear campos personalizados tanto en Chat como en Support y mejora la comunicaci\u00f3n entre los agentes.\",\r\n                    \"datePublished\": \"2022-07-21\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\":\"Person\",\r\n                        \"name\":\"Kenneth Glover\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Aplicaci\u00f3n de Upchat\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/upchat-for-zendesk\/\"\r\n            },\r\n            {\r\n                \"@type\": \"Product\",\r\n                \"name\": \"Sanctions Check para Zendesk\",\r\n                \"alternateName\": \"Verificador de reputaci\u00f3n para Zendesk\",\r\n                \"description\": \"Sanctions Check para Zendesk es una herramienta para comprobar si tus posibles socios est\u00e1n sancionados y planificar futuras cooperaciones.\",\r\n                \"aggregateRating\": {\r\n                    \"@type\": \"AggregateRating\",\r\n                    \"ratingCount\": \"2\",\r\n                    \"reviewCount\": \"2\",\r\n                    \"ratingValue\": \"5\"\r\n                },\r\n                \"review\": {\r\n                    \"@type\": \"Review\",\r\n                    \"reviewBody\": \"Ahora puedo seguir salvaguardando la reputaci\u00f3n de mi empresa, pero puedo hacerlo sin ayuda de terceros. Por lo tanto, es un ahorro de dinero y tiempo.\",\r\n                    \"reviewRating\": {\r\n                        \"ratingValue\": \"5.0\",\r\n                        \"bestRating\": \"5.0\",\r\n                        \"worstRating\": \"5.0\"\r\n                    },\r\n                    \"author\": {\r\n                        \"@type\": \"Person\",\r\n                        \"name\": \"Kathleen Farrington\",\r\n                        \"jobTitle\":\"Admin\"\r\n                    }\r\n                },\r\n                \"sku\": \"Sanctions Check para Zendesk\",\r\n                \"brand\": \"GrowthDot\",\r\n                \"url\": \"\/sanctions-check-for-zendesk\/\"\r\n            }\r\n        ]\r\n    }\r\n<\/script>Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Suivez la livraison des e-mails envoy\u00e9s<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Voyez l\u2019heure et la date exactes des ouvertures<\/li>                                    <li class=\"d-flex align-items-start gap-3\">V\u00e9rifiez combien de fois votre message a \u00e9t\u00e9 ouvert<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Re\u00e7us en temps r\u00e9el et calendrier avec informations de suivi<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Envoyez des r\u00e9ponses aux meilleurs moments<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Suivi des CC et des abonn\u00e9s<\/li>                                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">D\u00e9finissez le type d\u2019appareil utilis\u00e9 pour ouvrir l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajoutez automatiquement les balises \u2033non vu\u2033 et \u2033vu\u2033 aux tickets<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">V\u00e9rifiez les rapports d\u00e9taill\u00e9s<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Ajustez les param\u00e8tres en fonction de votre flux de travail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Soyez conforme au RGPD et au CCPA<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">Le suivi est actif pendant 10 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"hide-item d-none d-flex align-items-start gap-3\">S\u00e9lectionner 1 champ personnalis\u00e9 pour filtrer les statistiques<\/li>                            <\/ul>                            <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-show-all-items text-decoration-none mt-auto bd-highlight d-md-none\">Consultez le plan en d\u00e9tail<\/button>                <button type=\"button\"                        class=\"btn btn-link fw-bold mt-1 py-1 px-0 button-hide-items text-decoration-none mt-auto bd-highlight d-none d-md-none\">Masquer les d\u00e9tails du plan<\/button>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid dynaread-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/dynaread.png\"                                     alt=\"dynaread\"                                     title=\"dynaread\"                                                                            width=\"202\"                                                                                                                height=\"40\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                        <div class=\"price-card d-flex flex-column pb-4 position-relative active border-0 my-lg-0 my-5\">                                    <div class=\"popular-badge position-absolute start-50 translate-middle-x bg-white fw-bold text-uppercase rounded-pill px-4 py-1\">Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">FORFAIT PRO<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1 month d-none\">                <span>$<\/span>3            <\/div>            <div class=\"price-card-price mb-2 fw-bold lh-1 year\">                <span>$<\/span>2.50            <\/div>            <div class=\"price-card-sub-price month d-none per-name-accent mb-4\"> par agent, par mois <\/div>            <div class=\"price-card-sub-price year per-name-accent mb-4\">par agent, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/198505\/email-tracking\/\"               data-landing-id=\"email-tracking-zendesk-2\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">Tout le contenu de Lite<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Option de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Modifiez les param\u00e8tres de suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques avanc\u00e9es avec suivi des liens<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Le suivi est actif pendant 30 jours apr\u00e8s l\u2019envoi de l\u2019e-mail<\/li>                                    <li class=\"d-flex align-items-start gap-3\">S\u00e9lectionner jusqu\u2019\u00e0 15 champs personnalis\u00e9s pour filtrer les statistiques<\/li>                                            <\/ul>                                        <div class=\"used-by-section mt-auto d-flex flex-column justify-content-end\">                    <div class=\"used-by-title pt-3 border-1 border-top text-uppercase fw-bold mb-2 text-start\">Utilis\u00e9 par<\/div>                    <div class=\"used-by-logos d-inline-flex gap-3 justify-content-start align-items-center\">                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid cointree-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/cointree.png\"                                     alt=\"cointree\"                                     title=\"cointree\"                                                                            width=\"150\"                                                                                                                height=\"27\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid codecade-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/codecade.png\"                                     alt=\"codecade\"                                     title=\"codecade\"                                                                            width=\"150\"                                                                                                                height=\"32\"                                                                         loading=\"lazy\">                            <\/div>                                                    <div class=\"company-logo\">                                <img decoding=\"async\" class=\"img-fluid mila-logo\"                                     src=\"\/images\/growthdot\/industries\/email-tracking\/companies\/mila.png\"                                     alt=\"mila\"                                     title=\"mila\"                                                                            width=\"60\"                                                                                                                height=\"34\"                                                                         loading=\"lazy\">                            <\/div>                                            <\/div>                <\/div>                                <\/div>                    <\/div>                                                                                                                                                                                                                                                                                                    \r\n            <div class=\"d-flex justify-content-end mt-5 \">\r\n                <a href=\"\/pricing\/\" class=\"btn-circle-arrow btn-after-price-card d-inline-flex justify-content-between pe-2 pe-md-0\">Compare diferentes planos <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><g fill=\"none\" stroke=\"white\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\"><circle class=\"icon-circle\" cx=\"16\" cy=\"16\" r=\"14.11\"><\/circle><path class=\"icon-arrow\" d=\"m12.855 9.93 6.07 6.07-6.07 6.07\"><\/path><\/g><\/svg><\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"comparison-area py-5 d-none d-md-block\">\r\n    <h2 class=\"text-center mb-2 pb-3\" id=\"show-all-features-list\">Compara\u00e7\u00e3o de Funcionalidades dos Planos<\/h2>\r\n    <div class=\"comparison-container container rounded-5 p-5 shadow\">\r\n                <table class=\"table comparison-table\">            <thead class=\"position-sticky z-3 \">            <tr>                                    <th class=\"text-left fw-bold p-3\">                        Feature                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Lite                    <\/th>                                    <th class=\"text-center fw-bold p-3\">                        Plan Pro                    <\/th>                            <\/tr>            <\/thead>            <tbody>                                <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Fonctionnalit\u00e9s cl\u00e9s                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Voyez l\u2019heure exacte \u00e0 laquelle votre e-mail a \u00e9t\u00e9 ouvert.\">                                    Suivi d\u2019ouverture des e-mails                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez la suggestion de notre application pour savoir quand est le meilleur moment pour votre client d\u2019envoyer un e-mail.\">                                    Envoyer les e-mails au meilleur moment pour obtenir une r\u00e9ponse                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cette application d\u00e9tecte si vos e-mails ont \u00e9t\u00e9 ouverts depuis un ordinateur ou un appareil mobile et vous aide \u00e0 les formater en cons\u00e9quence.\">                                    D\u00e9tection des appareils                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Obtenez des informations compl\u00e8tes sur l\u2019engagement des destinataires gr\u00e2ce \u00e0 l\u2019ajout d\u2019un accus\u00e9 de lecture \u00e0 chaque ticket. Il inclut des d\u00e9tails pr\u00e9cis sur l\u2019ouverture des e-mails et des liens.\">                                    Accus\u00e9s de lecture                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Activez le suivi des e-mails pour les e-mails ouverts par les abonn\u00e9s afin de savoir s\u2019ils les ont lus.\">                                    Suivi des abonn\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"D\u00e9sactivez le suivi pour les r\u00e9sidents europ\u00e9ens ou californiens en basculant simplement un interrupteur afin de respecter les normes du RGPD.\">                                    Rester conforme au RGPD                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Les notes internes contenant les informations de suivi disparaissent apr\u00e8s un certain temps, selon le plan tarifaire que vous avez choisi. Cela aide \u00e0 garder notre application rapide et pratique.\">                                    Le suivi reste actif                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                10 jours                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">30<\/span> jours                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"\u00c9valuez l\u2019engagement de vos destinataires et adaptez vos relances en surveillant quand ils ouvrent vos liens et pi\u00e8ces jointes.\">                                    Suivi des liens et des pi\u00e8ces jointes                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Personnalisation Zendesk                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Vous pouvez d\u00e9finir diff\u00e9rentes options pour adapter le suivi des e-mails aux besoins de votre entreprise, activer des d\u00e9clencheurs, activer ou d\u00e9sactiver le suivi, les notifications, les notes priv\u00e9es, et plus encore.\">                                    D\u00e9finir les options de suivi                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Cr\u00e9ez des vues personnalis\u00e9es pour les e-mails lus\/non lus afin de trier les tickets dans Zendesk et de voir qui a ouvert l\u2019e-mail sans m\u00eame ouvrir le ticket.\">                                    Vues vues\/non vues                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"G\u00e9rez les actions que les agents sont autoris\u00e9s \u00e0 effectuer et les parties de l\u2019application auxquelles ils peuvent acc\u00e9der.\">                                    Contr\u00f4ler les autorisations des agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Donn\u00e9es et analyses                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Utilisez des champs personnalis\u00e9s comme filtre statistique. Le nombre de champs personnalis\u00e9s utilisables d\u00e9pend de votre plan tarifaire.\">                                    Champs personnalis\u00e9s pour filtrer les statistiques                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">15<\/span>                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Comparez les performances marketing des agents en mettant en relation les taux d\u2019ouverture et de rebond avec le nombre d\u2019e-mails envoy\u00e9s. Voyez combien de messages ont re\u00e7u une r\u00e9ponse pour planifier votre strat\u00e9gie de suivi.\">                                    Statistiques et analyses                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Consultez des statistiques d\u00e9taill\u00e9es sur les e-mails envoy\u00e9s, notamment quels messages ont \u00e9t\u00e9 ouverts ou restent non lus.\">                                    Statistiques d\u00e9taill\u00e9es des e-mails envoy\u00e9s                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Le suivi des e-mails contient un onglet s\u00e9par\u00e9 avec des statistiques sur le suivi des liens. Comparez la diff\u00e9rence entre les liens envoy\u00e9s et ouverts pour savoir si votre audience est active et interagit avec vos messages.\">                                    Statistiques de suivi des liens                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"En comparant l\u2019activit\u00e9 des agents et des groupes, vous pouvez voir combien de r\u00e9ponses chaque agent obtient.\">                                    Comparer l\u2019efficacit\u00e9 de vos agents                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2014                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                \u2713                            <\/td>                                            <\/tr>                                    <tr class=\"section-divider position-relative\">                        <td class=\"border-bottom-0 fw-bold p-3\"                            colspan=\"3\">                            Services et support                        <\/td>                    <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Nos agents commerciaux montreront \u00e0 votre \u00e9quipe chaque recoin de l\u2019application et cr\u00e9eront les meilleurs flux de travail.\">                                    Formation et int\u00e9gration                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                1 session                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                <span class=\"fs-6\">4<\/span> sessions                            <\/td>                                            <\/tr>                                    <tr>                        <td class=\"text-medium p-0\">                                                            <span class=\"d-inline-block p-3\" data-bs-toggle=\"tooltip\" data-bs-placement=\"right\"                                      data-bs-title=\"Recevez une aide instantan\u00e9e de notre \u00e9quipe de support professionnelle qui vous guidera dans les fonctionnalit\u00e9s de l\u2019application.\">                                    Support d\u00e9di\u00e9                                                                    <\/span>                                                    <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support par e-mail et chat                            <\/td>                                                    <td class=\"p-3 text-center fw-semibold\">                                Support t\u00e9l\u00e9phonique et prioritaire                            <\/td>                                            <\/tr>                            <\/tbody>        <\/table>        \r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transforme seus servi\u00e7os Zendesk\u00ae hoje &#8211; vamos dar o primeiro passo!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Descubra como a GrowthDot pode aumentar o engajamento da\r\n                <br class=\"d-none d-xl-block\"> sua equipe e melhorar a satisfa\u00e7\u00e3o do cliente.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Agendar Chamada<\/a>\r\n        <\/div>\r\n    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