via Zendesk marketplace<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n
When customers purchase new equipment or start using a product for the first time, they often need installation guidance and product instructions. With Proactive Campaigns, you can create automated onboarding email sequences sent directly from Zendesk. These emails can include setup instructions, product documentation, maintenance tips, or best practices. As a result, customers learn to use the product faster and submit fewer support requests.<\/p>\r\n <\/div>\r\n
Key Features for This Use Case<\/p>\r\n\r\n
Set up drip campaigns triggered by date, event, or ticket status.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Build dynamic email lists based on distributors, product owners, or regions.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Create professional product onboarding emails with branded templates.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Track which customers opened manuals, documentation, or product guides.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Analyze which onboarding messages perform best.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Manufacturers often need to notify distributors or customers about delivery updates, shipment changes, or production timelines. One-time email campaigns or SMS notifications make it easy to reach thousands of recipients quickly. A\/B testing helps determine which message format gets the highest engagement.<\/p>\r\n <\/div>\r\n
Send instant notifications about delivery changes or shipment updates.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Reach partners and customers through an additional communication channel.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Test different email versions to maximize open rates.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Group distributors or customers into lists or import contacts directly.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Understand how many recipients received and opened your message.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Existing customers and distributors are the most likely to purchase new product lines or upgraded equipment. Email campaigns are an effective way to announce product launches and introduce new features. Using Proactive Campaigns, you can gather contacts from Zendesk tickets or your CRM and send targeted campaigns to customers interested in specific product categories.<\/p>\r\n <\/div>\r\n
Announce new product releases and equipment upgrades.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Optimize email subject lines and messages to improve engagement.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Create targeted lists based on product usage or purchase history.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Design visually appealing product launch emails.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Track customer interest in new product pages.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Measure how customers interact with your campaigns.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Manufacturing companies frequently need to notify customers about scheduled maintenance, service updates, or temporary system interruptions. Proactive Campaigns allows you to quickly inform customers and partners through mass email or SMS notifications.<\/p>\r\n <\/div>\r\n
Send notifications about service schedules or maintenance.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Reach customers instantly with urgent updates.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Use automation to update ticket fields or add internal notes for support teams.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Create lists based on equipment models, regions, or service contracts.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Track how many customers were informed successfully.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Speed up your workflow with professionally designed email templates that integrate seamlessly with your Zendesk.<\/p>\r\n
Beautiful, conversion-optimized templates ready to use for any communication scenario<\/p>\r\n <\/div>\r\n <\/div>\r\n
Deploy templates to your Zendesk in minutes with seamless integration and easy customization<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Trustworthy, efficient and simple to use. We keep our clients informed very well with this tool. Great support also !<\/p>\r\n
\u674e\u9759 Lucia<\/p>\r\n
Sheglam<\/p>\r\n <\/div>\r\n <\/div>\r\n
Tenez inform\u00e9s vos clients et partenaires de tout ce qui concerne votre production et vos produits rapidement.<\/p>\r\n
Les mises \u00e0 jour de production, notifications de livraison, calendriers de maintenance, lancements de produits et bien d’autres campagnes d’emails en vrac peuvent \u00eatre envoy\u00e9es facilement en utilisant Proactive Campaigns pour Zendesk<\/strong>.<\/p>\r\n \r\n Essayer Gratuitement<\/a>\r\n R\u00e9server une D\u00e9mo<\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n \r\n \r\n \r\n \r\n <\/picture>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n \r\n Fait confiance par les entreprises manufacturi\u00e8res<\/h2>\r\n <\/div>\r\n \r\n \r\n \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n\r\n \r\n \r\n \r\n Le D\u00e9fi<\/span>\r\n Les fabricants doivent tenir inform\u00e9s les distributeurs, partenaires et clients<\/h2>\r\n <\/div>\r\n \r\n \r\n \r\n \r\n \r\n <\/svg>\r\n \r\n Communiquer les Sp\u00e9cifications des Produits Clairement<\/h3>\r\n Les produits manufacturiers incluent souvent des sp\u00e9cifications techniques complexes et des exigences d’installation. Les clients et partenaires peuvent avoir besoin de conseils suppl\u00e9mentaires lorsqu’ils commencent \u00e0 utiliser de nouveaux \u00e9quipements ou composants.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n \r\n \r\n \r\n <\/svg>\r\n \r\n Retards de Production et Interruptions de la Cha\u00eene d’Approvisionnement<\/h3>\r\n Des retards de production inattendus ou des interruptions de la cha\u00eene d’approvisionnement peuvent affecter les distributeurs et clients. Les entreprises ont besoin d’un moyen fiable d’informer rapidement et transparentement de nombreuses parties prenantes.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n \r\n \r\n \r\n <\/svg>\r\n \r\n Lancement de Nouveaux Produits et Mises \u00e0 Niveau<\/h3>\r\n Les fabricants publient r\u00e9guli\u00e8rement de nouvelles versions de produits ou des composants mis \u00e0 niveau. Informer les distributeurs, d\u00e9taillants et clients au bon moment est essentiel pour des lancements de produits r\u00e9ussis.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n \r\n \r\n \r\n <\/svg>\r\n \r\n Notifications de Maintenance Planifi\u00e9e et de Service<\/h3>\r\n Les \u00e9quipements industriels n\u00e9cessitent souvent une maintenance programm\u00e9e ou des mises \u00e0 jour de service. Les fabricants doivent notifier les clients et partenaires des fen\u00eatres de service, mises \u00e0 jour logicielles ou calendriers de maintenance \u00e0 l’avance.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n\r\n <\/span>\r\n \r\n \r\n Pourquoi Cette Application Fonctionne pour Cette Industrie<\/span>\r\n Aper\u00e7u de la Solution pour chaque d\u00e9fi<\/h2>\r\n <\/div>\r\n \r\n \r\n Automatisations pour l’onboarding et le guidage produit<\/h3>\r\n Cr\u00e9ez des s\u00e9quences d’emails automatis\u00e9es dans Zendesk pour \u00e9duquer les distributeurs ou clients sur les nouvelles machines, composants ou processus d’installation. Proactive Campaigns envoie les emails automatiquement apr\u00e8s un d\u00e9lai sp\u00e9cifi\u00e9.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n Campagnes ponctuelles et SMS pour les mises \u00e0 jour op\u00e9rationnelles<\/h3>\r\n Notifiez instantan\u00e9ment les distributeurs ou clients des mises \u00e0 jour de production, changements de livraison, calendriers de maintenance ou annonces urgentes en utilisant des campagnes ponctuelles par email ou SMS.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n Templates accrocheurs et tests A\/B pour les lancements de produits<\/h3>\r\n Utilisez le constructeur de templates Proactive Campaigns pour cr\u00e9er des emails professionnels de lancement de produits et annonces promotionnelles. Les tests A\/B aident \u00e0 d\u00e9terminer quel message performe le mieux.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n Import CSV et listes d’utilisateurs pour un ciblage pr\u00e9cis<\/h3>\r\n Segmentez les distributeurs, fournisseurs et clients en utilisant des listes de contacts ou des imports CSV. Ciblez les communications par r\u00e9gion, type de produit, historique d’achat ou tout champ personnalis\u00e9 dans Zendesk.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n\r\n \r\n <\/span>\r\n \r\n \r\n \r\n Besoin de fournir \u00e0 vos partenaires et clients des mises \u00e0 jour en temps voulu chaque jour?<\/h2>\r\n \r\n \r\n \r\n \r\n \r\n \r\n <\/g>\r\n \r\n \r\n \r\n <\/clipPath>\r\n <\/defs>\r\n <\/svg>\r\n Statistiques Avanc\u00e9es de Campagne<\/span>\r\n <\/div>\r\n\r\n \r\n \r\n \r\n \r\n \r\n <\/g>\r\n \r\n \r\n \r\n <\/clipPath>\r\n <\/defs>\r\n <\/svg>\r\n Segmentation des Listes Clients<\/span>\r\n <\/div>\r\n\r\n \r\n \r\n
Les produits manufacturiers incluent souvent des sp\u00e9cifications techniques complexes et des exigences d’installation. Les clients et partenaires peuvent avoir besoin de conseils suppl\u00e9mentaires lorsqu’ils commencent \u00e0 utiliser de nouveaux \u00e9quipements ou composants.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Des retards de production inattendus ou des interruptions de la cha\u00eene d’approvisionnement peuvent affecter les distributeurs et clients. Les entreprises ont besoin d’un moyen fiable d’informer rapidement et transparentement de nombreuses parties prenantes.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Les fabricants publient r\u00e9guli\u00e8rement de nouvelles versions de produits ou des composants mis \u00e0 niveau. Informer les distributeurs, d\u00e9taillants et clients au bon moment est essentiel pour des lancements de produits r\u00e9ussis.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Les \u00e9quipements industriels n\u00e9cessitent souvent une maintenance programm\u00e9e ou des mises \u00e0 jour de service. Les fabricants doivent notifier les clients et partenaires des fen\u00eatres de service, mises \u00e0 jour logicielles ou calendriers de maintenance \u00e0 l’avance.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n
Cr\u00e9ez des s\u00e9quences d’emails automatis\u00e9es dans Zendesk pour \u00e9duquer les distributeurs ou clients sur les nouvelles machines, composants ou processus d’installation. Proactive Campaigns envoie les emails automatiquement apr\u00e8s un d\u00e9lai sp\u00e9cifi\u00e9.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Notifiez instantan\u00e9ment les distributeurs ou clients des mises \u00e0 jour de production, changements de livraison, calendriers de maintenance ou annonces urgentes en utilisant des campagnes ponctuelles par email ou SMS.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Utilisez le constructeur de templates Proactive Campaigns pour cr\u00e9er des emails professionnels de lancement de produits et annonces promotionnelles. Les tests A\/B aident \u00e0 d\u00e9terminer quel message performe le mieux.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Segmentez les distributeurs, fournisseurs et clients en utilisant des listes de contacts ou des imports CSV. Ciblez les communications par r\u00e9gion, type de produit, historique d’achat ou tout champ personnalis\u00e9 dans Zendesk.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n