{"id":12942,"date":"2023-09-06T14:41:18","date_gmt":"2023-09-06T14:41:18","guid":{"rendered":"https:\/\/growthdot.com\/?page_id=12942"},"modified":"2026-04-07T08:49:05","modified_gmt":"2026-04-07T08:49:05","slug":"nps-and-survey","status":"publish","type":"page","link":"https:\/\/growthdot.com\/fr\/nps-and-survey\/","title":{"rendered":"NPS and Survey pour Zendesk"},"content":{"rendered":"Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">TARIFICATION SIMPLE<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1\">                                    <span>$<\/span>95                            <\/div>            <div class=\"price-card-sub-price per-name-accent mb-4\">par entreprise, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\"               data-landing-id=\"nps-1\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">4 types de formulaires d\u2019enqu\u00eate Zendesk\u00ae<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Contenu multilingue<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques int\u00e9gr\u00e9es \u00e0 l\u2019application<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Nombre illimit\u00e9 d\u2019enqu\u00eates de satisfaction<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Personnalisation de la marque<\/li>                                            <\/ul>                                            <\/div>                    <\/div>                                                                                                                                        \r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transform your Zendesk\u00ae services today &#8211; let&rsquo;s take the first step!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Discover how GrowthDot can boost your team\r\n                <br class=\"d-none d-xl-block\"> engagement and enhance customer satisfaction.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Schedule Call<\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row d-lg-none py-4\">\r\n        <div class=\"col text-center\">\r\n            <h3 class=\"fw-semibold h5\">Check out our social media<\/h3>\r\n            <div class=\"d-flex gap-4 justify-content-center mt-4\">\r\n                <a href=\"https:\/\/x.com\/growthdot\" target=\"_blank\" rel=\"nofollow noopener\" title=\"GrowthDot X\" aria-label=\"GrowthDot X\">\r\n                    <svg width=\"33\" height=\"32\" viewBox=\"0 0 33 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                        <path fill-rule=\"evenodd\" 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21.2731C12.247 21.3877 11.9692 21.2124 11.9692 20.9461V12.0695C11.9692 11.7993 12.2543 11.6242 12.4952 11.7463L21.519 16.3191C21.7873 16.4551 21.7827 16.8398 21.5112 16.9693Z\" fill=\"#98A2B3\"\/>\r\n                        <\/g>\r\n                        <defs>\r\n                            <clipPath>\r\n                                <rect width=\"33\" height=\"33\" fill=\"white\"\/>\r\n                            <\/clipPath>\r\n                        <\/defs>\r\n                    <\/svg>\r\n                <\/a>\r\n                <a href=\"https:\/\/www.linkedin.com\/company\/growthdot-com\" target=\"_blank\" rel=\"nofollow noopener\" title=\"GrowthDot LinkedIn\" aria-label=\"GrowthDot LinkedIn\">\r\n                    <svg width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                        <path d=\"M30.5551 0.566406H3.28633C1.98008 0.566406 0.923828 1.59766 0.923828 2.87266V30.2539C0.923828 31.5289 1.98008 32.5664 3.28633 32.5664H30.5551C31.8613 32.5664 32.9238 31.5289 32.9238 30.2602V2.87266C32.9238 1.59766 31.8613 0.566406 30.5551 0.566406ZM10.4176 27.8352H5.66758V12.5602H10.4176V27.8352ZM8.04258 10.4789C6.51758 10.4789 5.28633 9.24766 5.28633 7.72891C5.28633 6.21016 6.51758 4.97891 8.04258 4.97891C9.56133 4.97891 10.7926 6.21016 10.7926 7.72891C10.7926 9.24141 9.56133 10.4789 8.04258 10.4789ZM28.1926 27.8352H23.4488V20.4102C23.4488 18.6414 23.4176 16.3602 20.9801 16.3602C18.5113 16.3602 18.1363 18.2914 18.1363 20.2852V27.8352H13.3988V12.5602H17.9488V14.6477H18.0113C18.6426 13.4477 20.1926 12.1789 22.4988 12.1789C27.3051 12.1789 28.1926 15.3414 28.1926 19.4539V27.8352V27.8352Z\" fill=\"#98A2B3\"\/>\r\n                    <\/svg>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"scroll-buttons position-fixed z-3\" id=\"scrollButtons\">\r\n    <div class=\"d-flex flex-column gap-2\">\r\n        <a href=\"\/contact-us\/\" class=\"btn btn-primary rounded py-2 px-3 d-flex align-items-center gap-2\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 19 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M16.625 11.25c0 .398-.167.78-.464 1.06-.297.282-.7.44-1.12.44h-9.5l-3.166 3v-12c0-.398.167-.78.464-1.06.297-.282.7-.44 1.12-.44h11.083c.42 0 .822.158 1.12.44.296.28.463.662.463 1.06v7.5Z\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>Contact Us<\/a>\r\n        <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary rounded py-2 px-3 d-flex align-items-center gap-2\"><svg width=\"18\" height=\"18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15.75 11.25v3a1.5 1.5 0 0 1-1.5 1.5H3.75a1.5 1.5 0 0 1-1.5-1.5v-3m3-3.75L9 11.25m0 0 3.75-3.75M9 11.25v-9\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>Install for free<\/a>\r\n    <\/div>\r\n<\/div>\r\n\r\n    <div class=\"modal\" id=\"modalVideo\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">        <div class=\"modal-dialog modal-xl modal-dialog-centered\" role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    <div class=\"container-fluid px-0\" id=\"landingMenu\">\r\n    <nav class=\"navbar navbar-expand landing-menu\">\r\n        <div class=\"navbar-logo mx-3 ms-lg-5\">\r\n            <div class=\"product-logo-bg px-3 position-relative\">\r\n                <a href=\"\/nps-and-survey\/\" class=\"product-logo d-block\" aria-label=\"Product logo\"><\/a>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"collapse navbar-collapse justify-content-end\">\r\n            <ul class=\"navbar-nav gap-4 me-2 me-lg-4\">\r\n                <li class=\"nav-item d-none d-lg-block\">\r\n                    <a class=\"nav-link text-medium\" href=\"#features\" id=\"nav-features\">Fonctionnalit\u00e9s<\/a>\r\n                <\/li>\r\n                <li class=\"nav-item d-none d-md-block\">\r\n                    <a class=\"nav-link text-medium\" href=\"#resources\" id=\"nav-resources\">Ressources<\/a>\r\n                <\/li>\r\n                <li class=\"nav-item hide-for-small\">\r\n                    <a class=\"nav-link text-medium\" href=\"#pricing\" id=\"nav-pricing\">Tarifs<\/a>\r\n                <\/li>\r\n            <\/ul>\r\n            <div class=\"btn-landing-navbar mx-3 ms-lg-5 me-0 me-sm-2 me-lg-4 px-3\">\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-landing-menu\" id=\"btn-landing-install\">Installer<\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/nav>\r\n<\/div>\r\n\r\n\r\n<div class=\"container pt-5 pt-lg-0 pb-4\">\r\n    <div class=\"row align-items-center mt-3 mt-lg-5 my-5\">\r\n        <div class=\"col-12 col-lg-6 text-center text-lg-start\">\r\n            <h1 class=\"mb-4 medium-h1\">\r\n                D\u00e9couvrez des aper\u00e7us cach\u00e9s, stimulez la fid\u00e9lit\u00e9 client avec NPS et Survey pour Zendesk\u00ae\r\n            <\/h1>\r\n            <p>\r\n                S\u00e9lectionnez l&rsquo;enqu\u00eate id\u00e9ale pour vos besoins. Personnalisez votre formulaire de feedback pour le rendre unique et engageant et augmenter les taux de r\u00e9ponse. Menez des enqu\u00eates NPS, CSAT et feedback client depuis Zendesk\u00ae.\r\n            <\/p>\r\n            <div class=\"d-flex justify-content-center justify-content-lg-start\">\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow mt-3 me-3 z-3\" id=\"buttonForHeader\">Essai gratuit<\/a>\r\n            <\/div>\r\n<span class=\"d-block mt-3 text-small text-secondary\">Aucune carte de cr\u00e9dit requise \u00b7 Gratuit pour toujours sur les comptes Sandbox<\/span>\r\n        <\/div>\r\n        <div class=\"col-12 col-lg-6 text-center d-none d-lg-block\">\r\n            <picture>\r\n                <source srcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" media=\"(max-width: 991px)\">\r\n                <img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/07\/nps-main.png\" width=\"640\" height=\"407\" alt=\"NPS and Survey for Zendesk\" title=\"NPS and Survey for Zendesk\" class=\"img-fluid\">\r\n            <\/picture>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n\r\n<div class=\"key-features d-none d-lg-block\">\r\n    <div class=\"container-fluid landing-tabs py-4\">\r\n        <div class=\"container px-0\">\r\n            <div class=\"row justify-content-between\">\r\n                <div class=\"col-lg-5 key-features-block--left pe-xl-5 d-none d-lg-block pt-3\">\r\n                    <div class=\"sticky-features pe-xl-5\">\r\n                        <div class=\"title-block\">\r\n                            <span class=\"anchor-item\" id=\"features\"><\/span>\r\n                            <h2 class=\"mt-0 mb-3 fs-1\">Fonctionnalit\u00e9s principales<\/h2>\r\n                        <\/div>\r\n                        <ul class=\"nav nav-tabs flex-column gap-2 border-0 mx-0 d-none d-lg-block fw-normal\" role=\"tablist\">\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium active toggle-btn\"\r\n                                        id=\"features-1\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-1\" role=\"tab\"\r\n                                        aria-controls=\"tab-1\" aria-selected=\"true\">\r\n                                    Enqu\u00eate combin\u00e9e <span class=\"badge badge-template bg-success-subtle rounded-pill text-success bg-opacity-10 fw-medium translate-middle-y\">Nouveau<\/span>\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded show\" style=\"height: auto;\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Combinez diff\u00e9rents types d&rsquo;enqu\u00eates pour des aper\u00e7us clients plus approfondis en un seul flux.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-2\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-2\" role=\"tab\"\r\n                                        aria-controls=\"tab-2\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    Enqu\u00eate NPS\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Mesurez la fid\u00e9lit\u00e9 client avec une enqu\u00eate NPS simple et standard de l&rsquo;industrie.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-3\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-3\" role=\"tab\"\r\n                                        aria-controls=\"tab-3\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    CSAT [notation 5 \u00e9toiles]\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Capturez la satisfaction client instantan\u00e9e avec un syst\u00e8me de notation 5 \u00e9toiles intuitif.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-4\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-4\" role=\"tab\"\r\n                                        aria-controls=\"tab-4\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    CSAT [questions oui\/non]\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Obtenez un feedback rapide et exploitable avec de simples enqu\u00eates de satisfaction oui\/non.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-5\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-5\" role=\"tab\"\r\n                                        aria-controls=\"tab-5\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    Feedback textuel\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Obtenez un aper\u00e7u rapide du sentiment client avec des donn\u00e9es d\u00e9taill\u00e9es.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-6\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-6\" role=\"tab\"\r\n                                        aria-controls=\"tab-6\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    Rapports\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Consultez les statistiques pour chaque enqu\u00eate.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-7\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-7\" role=\"tab\"\r\n                                        aria-controls=\"tab-7\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    Ajout automatique de placeholders\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            \u00c9liminez tout travail manuel.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                            <li class=\"nav-item mb-1\" role=\"presentation\">\r\n                                <button class=\"nav-link p-3 px-3 rounded d-flex gap-2 align-items-center w-100 fw-medium toggle-btn\"\r\n                                        id=\"features-8\" data-bs-toggle=\"tab\" data-bs-target=\"#tab-8\" role=\"tab\"\r\n                                        aria-controls=\"tab-8\" aria-selected=\"false\" tabindex=\"-1\">\r\n                                    Marque\r\n                                <\/button>\r\n                                <div class=\"accordion-body overflow-hidden rounded\">\r\n                                    <div class=\"p-3\">\r\n                                        <p class=\"mb-0 text-secondary\">\r\n                                            Affichez votre identit\u00e9 de marque.\r\n                                        <\/p>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-7 key-features-block--right d-none d-lg-flex pt-4\">\r\n                    <div class=\"tab-content\" id=\"featureTabs\">\r\n                        <div class=\"tab-pane fade active show\" id=\"tab-1\" role=\"tabpanel\" aria-labelledby=\"tab-1\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Enqu\u00eate combin\u00e9e<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Combinez deux types d&rsquo;enqu\u00eates en une<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Cr\u00e9ez des enqu\u00eates multi-\u00e9tapes qui incluent \u00e0 la fois des questions NPS et CSAT dans un seul workflow Zendesk. Recueillez des feedbacks d\u00e9taill\u00e9s en mesurant \u00e0 la fois la fid\u00e9lit\u00e9 et la satisfaction en une seule exp\u00e9rience client fluide.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" loop=\"\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/03\/nps-1.5.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade h-100\" id=\"tab-2\" role=\"tabpanel\" aria-labelledby=\"tab-2\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Enqu\u00eate NPS<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Analyse \u00e9tendue de l&rsquo;exp\u00e9rience client Zendesk<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Envoyez des enqu\u00eates Net Promoter Score (NPS) automatis\u00e9es via Zendesk apr\u00e8s la r\u00e9solution des tickets ou des interactions cl\u00e9s. Recueillez des notes de 0 \u00e0 10, segmentez les promoteurs, passifs et d\u00e9tracteurs, et utilisez les aper\u00e7us pour am\u00e9liorer l&rsquo;exp\u00e9rience client et la r\u00e9tention.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <picture>\r\n                                <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/04\/nps-feature.webp\" type=\"image\/webp\">\r\n                                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/04\/nps-feature.png\" class=\"img-fluid d-block mx-auto shadow-lg rounded-4\" width=\"580\" height=\"259\" alt=\"NPS Survey\" title=\"NPS Survey\">\r\n                            <\/picture>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-3\" role=\"tabpanel\" aria-labelledby=\"tab-3\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">CSAT [notation 5 \u00e9toiles]<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Obtenez un logiciel de feedback client pour Zendesk<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Int\u00e9grez une enqu\u00eate CSAT 5 \u00e9toiles directement dans vos e-mails ou d\u00e9clencheurs Zendesk. Permettez aux clients d&rsquo;\u00e9valuer rapidement leur exp\u00e9rience, aidant votre \u00e9quipe \u00e0 surveiller les tendances de satisfaction et \u00e0 identifier les domaines d&rsquo;am\u00e9lioration en temps r\u00e9el.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded-4\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Five-Star-Rating-5.png\" width=\"586\" height=\"323\" alt=\"CSAT 5 star rating\">\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-4\" role=\"tabpanel\" aria-labelledby=\"tab-4\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">CSAT [questions oui\/non]<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Mesurez la satisfaction client Zendesk<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Utilisez des enqu\u00eates CSAT binaires (oui\/non) pour recueillir des feedbacks clairs et directs des clients. Id\u00e9al pour des taux de r\u00e9ponse \u00e9lev\u00e9s, ce format aide les \u00e9quipes \u00e0 comprendre rapidement les niveaux de satisfaction et \u00e0 r\u00e9agir plus rapidement aux exp\u00e9riences n\u00e9gatives.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded-4\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Yes-No-2.png\" width=\"586\" height=\"302\" alt=\"CSAT yes\/no questions\">\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-5\" role=\"tabpanel\" aria-labelledby=\"tab-5\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Feedback textuel<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Obtenez plus d&rsquo;aper\u00e7us exploitables dans Zendesk<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Le but de recueillir du feedback textuel dans les enqu\u00eates de satisfaction client est d&rsquo;obtenir des aper\u00e7us plus approfondis et une meilleure compr\u00e9hension des exp\u00e9riences, opinions et suggestions des clients.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded-4\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Text-Feedback-3.png\" width=\"586\" height=\"323\" alt=\"Text feedback\">\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-6\" role=\"tabpanel\" aria-labelledby=\"tab-6\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Rapports<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Consultez les statistiques pour chaque enqu\u00eate<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Dans l&rsquo;application NPS and Survey, vous pouvez v\u00e9rifier et calculer les r\u00e9sultats d&rsquo;enqu\u00eate que vous avez re\u00e7us. S\u00e9lectionnez la p\u00e9riode, le groupe d&rsquo;agents ou un agent sp\u00e9cifique pour v\u00e9rifier combien de formulaires d&rsquo;enqu\u00eate ont \u00e9t\u00e9 envoy\u00e9s, leurs taux de r\u00e9ponse et score moyen. Obtenir des aper\u00e7us exploitables \u00e0 partir de donn\u00e9es brutes est facile avec l&rsquo;application NPS and Survey de Zendesk\u00ae.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps-stat.jpg\" width=\"656\" height=\"383\" alt=\"Check out statistics for every survey\">\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-7\" role=\"tabpanel\" aria-labelledby=\"tab-7\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Ajout automatique de placeholders<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">\u00c9liminez tout travail manuel<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    Alors que d&rsquo;autres applications sugg\u00e8rent d&rsquo;ajouter manuellement des placeholders d&rsquo;enqu\u00eate, l&rsquo;application NPS and Survey les inclut automatiquement. Par d\u00e9faut, l&rsquo;application ajoute un placeholder au d\u00e9clencheur \u00e0 la fin du corps de l&rsquo;e-mail. Tout ce dont vous avez besoin est de s\u00e9lectionner le d\u00e9clencheur n\u00e9cessaire sans m\u00eame quitter l&rsquo;application.\r\n                                <\/p>\r\n                            <\/div>\r\n                            <div class=\"video-container mx-auto\">\r\n                                <video preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" loop=\"\" muted=\"\" playsinline=\"\" class=\"video-style h-auto\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/03\/nps-1.7.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div class=\"tab-pane fade\" id=\"tab-8\" role=\"tabpanel\" aria-labelledby=\"tab-8\">\r\n                            <div class=\"title-block\">\r\n                                <span class=\"subtitle\">Marque<\/span>\r\n                                <h2 class=\"mt-2 mb-4 lh-base fs-3\">Affichez votre identit\u00e9 de marque<\/h2>\r\n                                <p class=\"mb-4 fw-normal\">\r\n                                    \u00catre reconnaissable n\u00e9cessite une identit\u00e9 de marque forte. La personnalisation de vos enqu\u00eates peut sembler un d\u00e9tail mineur, mais elle est incroyablement importante pour construire la fid\u00e9lit\u00e9 client et devenir plus m\u00e9morable. Alors, lors de la cr\u00e9ation de votre prochaine enqu\u00eate, ajoutez un logo, changez les couleurs de fond, le texte et les boutons pour un look accrocheur.\r\n                                <\/p>\r\n                                <p class=\"mb-1 fw-normal\">Pour personnaliser votre enqu\u00eate, vous pouvez :<\/p>\r\n                                <ol class=\"mb-4 ps-5 fw-normal\">\r\n                                    <li class=\"mb-1\">Ajouter un logo<\/li>\r\n                                    <li class=\"mb-1\">S\u00e9lectionner la largeur de votre logo dans le menu d\u00e9roulant<\/li>\r\n                                    <li class=\"mb-1\">Activer l&rsquo;affichage du logo dans l&rsquo;e-mail<\/li>\r\n                                    <li class=\"mb-1\">Choisir les couleurs de base (texte), primaire (boutons) et de fond<\/li>\r\n                                <\/ol>\r\n                            <\/div>\r\n                            <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/NPS-Branding.jpg\" width=\"656\" height=\"424\" alt=\"Show your brand identity\">\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid features-block py-5 landing-tabs d-lg-none\">\r\n    <div class=\"container px-0\">\r\n        <div class=\"row align-items-center\">\r\n            <div class=\"col-12 mb-3\">\r\n                <div class=\"title-block\">\r\n                    <h2 class=\"mt-0 mb-0 text-white h1 border-bottom pb-3\">Fonctionnalit\u00e9s principales<\/h2>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-12 d-lg-none features-block--left accordion-features-mobile\">\r\n                <div class=\"accordion\" id=\"accordionFeatures\">\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\"\r\n                                    aria-expanded=\"true\" aria-controls=\"collapse1\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    <span>Enqu\u00eate combin\u00e9e <span class=\"badge badge-template bg-success-subtle rounded-pill text-success bg-opacity-10 fw-medium translate-middle-y\">Nouveau<\/span><\/span>\r\n                                    <span class=\"button-desc text-medium\">Combinez deux types d&rsquo;enqu\u00eates en une<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse1\" class=\"accordion-collapse collapse show\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Combinez diff\u00e9rents types d&rsquo;enqu\u00eates pour des aper\u00e7us clients plus approfondis en un seul flux.\r\n                                <\/p>\r\n                                <video preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" loop=\"\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/03\/nps-1.5.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse2\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Enqu\u00eate NPS\r\n                                    <span class=\"button-desc text-medium\">Analyse \u00e9tendue de l&rsquo;exp\u00e9rience client Zendesk<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse2\" class=\"accordion-collapse collapse\"\r\n                             data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Mesurez la fid\u00e9lit\u00e9 client avec une enqu\u00eate NPS simple et standard de l&rsquo;industrie.\r\n                                <\/p>\r\n                                <div class=\"text-center\">\r\n                                    <picture>\r\n                                        <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/04\/nps-feature.webp\" type=\"image\/webp\">\r\n                                        <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/04\/nps-feature.png\" class=\"img-fluid\" width=\"580\" height=\"259\" alt=\"NPS Survey\" title=\"NPS Survey\">\r\n                                    <\/picture>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse3\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse3\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                   CSAT [notation 5 \u00e9toiles]\r\n                                   <span class=\"button-desc text-medium\">Obtenez un logiciel de feedback client pour Zendesk<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Capturez la satisfaction client instantan\u00e9e avec un syst\u00e8me de notation 5 \u00e9toiles intuitif.\r\n                                <\/p>\r\n                                <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded-4\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Five-Star-Rating-5.png\" width=\"400\" height=\"221\" alt=\"CSAT 5 star rating\">\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse4\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse4\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    CSAT [questions oui\/non]\r\n                                    <span class=\"button-desc text-medium\">Mesurez la satisfaction client Zendesk<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse4\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Obtenez un feedback rapide et exploitable avec de simples enqu\u00eates de satisfaction oui\/non.\r\n                                <\/p>\r\n                                <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded-4\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Yes-No-2.png\" width=\"400\" height=\"206\" alt=\"CSAT yes\/no questions\">\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse5\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse5\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Feedback textuel\r\n                                    <span class=\"button-desc text-medium\">Obtenez plus d&rsquo;aper\u00e7us exploitables dans Zendesk<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse5\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Obtenez un aper\u00e7u rapide du sentiment client avec des donn\u00e9es d\u00e9taill\u00e9es.\r\n                                <\/p>\r\n                                <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded-4\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Text-Feedback-3.png\" width=\"400\" height=\"221\" alt=\"Text feedback\">\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse6\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse6\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Rapports\r\n                                    <span class=\"button-desc text-medium\">Consultez les statistiques pour chaque enqu\u00eate<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse6\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Consultez les statistiques pour chaque enqu\u00eate.\r\n                                <\/p>\r\n                                <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps-stat.jpg\" width=\"720\" height=\"420\" alt=\"Check out statistics for every survey\">\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse7\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse7\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Ajout automatique de placeholders\r\n                                    <span class=\"button-desc text-medium\">\u00c9liminez tout travail manuel<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse7\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    \u00c9liminez tout travail manuel.\r\n                                <\/p>\r\n                                <video preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" loop=\"\" muted=\"\" playsinline=\"\" class=\"video-style\">\r\n                                    <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2026\/03\/nps-1.7.mp4\"\r\n                                            type=\"video\/mp4\">\r\n                                <\/video>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"accordion-item border-0\">\r\n                        <div class=\"nav-item\">\r\n                            <button class=\"accordion-button collapsed nav-link px-0 rounded d-flex w-100 accordion-button gap-2 rounded-0 pb-2 mb-2\"\r\n                                    type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse8\"\r\n                                    aria-expanded=\"false\" aria-controls=\"collapse8\">\r\n                                <span class=\"d-flex flex-column\">\r\n                                    Marque\r\n                                    <span class=\"button-desc text-medium\">Affichez votre identit\u00e9 de marque<\/span>\r\n                                <\/span>\r\n                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"collapse8\" class=\"accordion-collapse collapse\" data-bs-parent=\"#accordionFeatures\">\r\n                            <div class=\"accordion-body px-0 pt-0\">\r\n                                <p class=\"mb-4 text-medium\">\r\n                                    Affichez votre identit\u00e9 de marque.\r\n                                <\/p>\r\n                                <img decoding=\"async\" class=\"img-fluid img-round d-block mx-auto shadow-lg rounded\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/NPS-Branding.jpg\" width=\"720\" height=\"466\" alt=\"Show your brand identity\">\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n    <div class=\"row pt-5 pb-4 pb-lg-5 justify-content-between align-items-center\">\r\n        <div class=\"col-lg-6 title-block\">\r\n            <span class=\"subtitle\">D\u00e9couvrir notre application<\/span>\r\n            <h2 class=\"mt-2 mb-4 lh-base\">Qu&rsquo;est-ce que NPS and Survey ?<\/h2>\r\n            <p>\r\n                Vous souhaitez am\u00e9liorer la satisfaction client ? D\u00e9couvrez notre tutoriel vid\u00e9o sur l&rsquo;utilisation de l&rsquo;application NPS and Survey pour obtenir des aper\u00e7us exploitables et am\u00e9liorer votre entreprise !\r\n            <\/p>\r\n        <\/div>\r\n        <div class=\"col-lg-5\">\r\n            <a class=\"video-btn position-relative d-block text-center\" href=\"https:\/\/www.youtube.com\/embed\/JNJxuKArfJI\" data-src=\"https:\/\/www.youtube.com\/embed\/JNJxuKArfJI?autoplay=1&amp;modestbranding=1&amp;showinfo=0\"><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded\" title=\"What is NPS and Survey?\" src=\"https:\/\/img.youtube.com\/vi\/JNJxuKArfJI\/maxresdefault.jpg\" alt=\"What is NPS and Survey?\" width=\"730\" height=\"411\"><svg class=\"position-absolute\" style=\"top: 50%;left: 50%;transform: translate(-50%, -50%);\" height=\"48\" viewBox=\"0 0 68 48\" width=\"68\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row align-items-center justify-content-center dark-cta-landing px-3 py-5 p-lg-5 rounded-4 my-5\" id=\"showScrollButtons\">\r\n        <div class=\"col-12 text-center text-md-start\">\r\n            <h2 class=\"mb-4 lh-base\">Essayez l&rsquo;application d&rsquo;enqu\u00eate NPS si vous avez besoin de plus qu&rsquo;un simple \u00ab\u00a0Bon\u00a0\u00bb ou \u00ab\u00a0Mauvais\u00a0\u00bb <br class=\"d-none d-xl-block\"> taux pour vos tickets dans Zendesk\u00ae.<\/h2>\r\n        <\/div>\r\n        <div class=\"col-xl-6 text-center text-md-start\">\r\n            <p class=\"m-0\">\r\n                Cr\u00e9ez des formulaires d&rsquo;enqu\u00eate rapidement et facilement !\r\n            <\/p>\r\n        <\/div>\r\n        <div class=\"col-xl-6 d-flex justify-content-center\">\r\n            <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow btn-nps mt-4 mt-lg-3 me-3\" id=\"btn-cta1-install\">Ajouter \u00e0 votre Zendesk\u00ae<\/a>\r\n            <a href=\"#pricing\" class=\"btn btn-primary btn-arrow btn-violet mt-3 d-none d-md-flex\" id=\"btn-cta1-pricing\">Voir les tarifs<\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row pt-2 pt-lg-5 pb-4 pb-lg-5 align-items-center\">\r\n        <div class=\"title-block\">\r\n            <span class=\"subtitle\">Personnalisation<\/span>\r\n            <h2 class=\"mt-2 mb-4 lh-base\">Les fonctionnalit\u00e9s les mieux not\u00e9es par nos clients<\/h2>\r\n        <\/div>\r\n\r\n        <div class=\"col-12 col-lg-6 d-none d-lg-block\">\r\n            <div class=\"tab-content\" id=\"myTabContent\">\r\n                <div class=\"text-start\">\r\n                    <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                        <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps.mp4\" type=\"video\/mp4\">\r\n                    <\/video>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"col-12 col-lg-6 d-none d-lg-block\">\r\n            <ul class=\"nav nav-tabs flex-column gap-4 border-0\">\r\n                <li class=\"nav-item d-flex gap-4 align-items-start mb-4\">\r\n                    <div class=\"nav-link\">\r\n                        <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                            <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                            <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n                    <div class=\"nav-item-content\">\r\n                        <h3 class=\"mb-2 pb-1\">Notes internes<\/h3>\r\n                        <p class=\"text-medium\">Examinez attentivement les r\u00e9ponses aux enqu\u00eates dans le ticket pour mieux comprendre la demande sp\u00e9cifique du client. Ceci est utile pour identifier les clients m\u00e9contents, prioriser les r\u00e9ponses, r\u00e9duire les exp\u00e9riences n\u00e9gatives et am\u00e9liorer la satisfaction client globale.<\/p>\r\n                        <div class=\"border-bottom-bar\"><\/div>\r\n                    <\/div>\r\n                <\/li>\r\n                <li class=\"nav-item d-flex gap-4 align-items-start mb-4\">\r\n                    <div class=\"nav-link\">\r\n                        <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                            <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                            <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                        <\/svg>\r\n                    <\/div>\r\n                    <div class=\"nav-item-content\">\r\n                        <h3 class=\"mb-2 pb-1\">Contenu multilingue<\/h3>\r\n                        <p class=\"text-medium\">\r\n                            Si vous avez des utilisateurs internationaux, vous pouvez traduire les enqu\u00eates. S\u00e9lectionnez la langue que vous pr\u00e9f\u00e9rez dans le menu d\u00e9roulant lors de la cr\u00e9ation de l&rsquo;enqu\u00eate et entrez les informations traduites dans la requ\u00eate. Dans Zendesk\u00ae, vous pouvez ajouter autant de langues que n\u00e9cessaire.\r\n                        <\/p>\r\n                        <div class=\"border-bottom-bar\"><\/div>\r\n                    <\/div>\r\n                <\/li>\r\n                <li class=\"nav-item d-flex gap-4 align-items-start mb-2\">\r\n                    <div class=\"nav-link\">\r\n                        <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                            <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                            <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n                    <div class=\"nav-item-content w-100\">\r\n                        <h3 class=\"mb-2 pb-1\">Marque<\/h3>\r\n                        <p class=\"text-medium\">Vos enqu\u00eates se distingueront avec un design unique. Vous pouvez ajouter un logo et changer la couleur de fond, la police et leurs tailles. <\/p>\r\n                        <div class=\"border-bottom-bar\"><\/div>\r\n                    <\/div>\r\n                <\/li>\r\n            <\/ul>\r\n        <\/div>\r\n\r\n        <!-- Mobile version -->\r\n        <div class=\"col-12 product-carousel pb-5 pt-3 d-lg-none\">\r\n            <div id=\"topFeaturesCarousel\" class=\"carousel slide\" data-bs-ride=\"carousel\" data-bs-interval=\"5000\">\r\n                <div class=\"carousel-inner\">\r\n                    <div class=\"carousel-item active\">\r\n                        <div class=\"nav-item-content mb-4\">\r\n                            <h3 class=\"mb-2 pb-1\">Notes internes<\/h3>\r\n                            <p class=\"text-medium mb-2\">Examinez attentivement les r\u00e9ponses aux enqu\u00eates dans le ticket pour mieux comprendre la demande sp\u00e9cifique du client. Ceci est utile pour identifier les clients m\u00e9contents, prioriser les r\u00e9ponses, r\u00e9duire les exp\u00e9riences n\u00e9gatives et am\u00e9liorer la satisfaction client globale.<\/p>\r\n                            <div class=\"border-bottom-bar bg-black\"><\/div>\r\n                        <\/div>\r\n                        <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                            <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps.mp4\" type=\"video\/mp4\">\r\n                        <\/video>\r\n                    <\/div>\r\n                    <div class=\"carousel-item\">\r\n                        <div class=\"nav-item-content mb-4\">\r\n                            <h3 class=\"mb-2 pb-1\">Contenu multilingue<\/h3>\r\n                            <p class=\"text-medium mb-2\">\r\n                                Si vous avez des utilisateurs internationaux, vous pouvez traduire les enqu\u00eates. S\u00e9lectionnez la langue que vous pr\u00e9f\u00e9rez dans le menu d\u00e9roulant lors de la cr\u00e9ation de l&rsquo;enqu\u00eate et entrez les informations traduites dans la requ\u00eate. Dans Zendesk\u00ae, vous pouvez ajouter autant de langues que n\u00e9cessaire.                            <\/p>\r\n                            <div class=\"border-bottom-bar bg-black\"><\/div>\r\n                        <\/div>\r\n                        <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                            <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps.mp4\" type=\"video\/mp4\">\r\n                        <\/video>\r\n                    <\/div>\r\n                    <div class=\"carousel-item\">\r\n                        <div class=\"nav-item-content mb-4\">\r\n                            <h3 class=\"mb-2 pb-1\">Marque<\/h3>\r\n                            <p class=\"text-medium mb-2\">Vos enqu\u00eates se distingueront avec un design unique. Vous pouvez ajouter un logo et changer la couleur de fond, la police et leurs tailles. <\/p>\r\n                            <div class=\"border-bottom-bar bg-black\"><\/div>\r\n                        <\/div>\r\n                        <video loop preload=\"none\" poster=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2025\/10\/pc-1.1-poster.jpg\" muted playsinline class=\"video-style\">\r\n                            <source src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps.mp4\" type=\"video\/mp4\">\r\n                        <\/video>\r\n                    <\/div>\r\n                <\/div>\r\n                <!-- Carousel controls -->\r\n                <div class=\"carousel-indicators justify-content-between\">\r\n                    <button type=\"button\" data-bs-target=\"#topFeaturesCarousel\" data-bs-slide-to=\"0\" class=\"active\" aria-current=\"true\" aria-label=\"Slide 1\"><\/button>\r\n                    <button type=\"button\" data-bs-target=\"#topFeaturesCarousel\" data-bs-slide-to=\"1\" aria-label=\"Slide 2\"><\/button>\r\n                    <button type=\"button\" data-bs-target=\"#topFeaturesCarousel\" data-bs-slide-to=\"2\" aria-label=\"Slide 3\"><\/button>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid mt-4 border-md-top\">\r\n    <div class=\"container\">\r\n        <div class=\"row pt-2 pt-md-5 pb-4 my-3 pb-lg-5 align-items-center security-block\">\r\n\r\n            <div class=\"col-12 col-xl-6\">\r\n                <div class=\"title-block\">\r\n                    <span class=\"subtitle\">Statistiques<\/span>\r\n                    <h2 class=\"mt-2 mb-4 lh-base\">G\u00e9n\u00e9rez des rapports individuels pour chaque enqu\u00eate !<\/h2>\r\n                <\/div>\r\n\r\n                <p class=\"mb-3\">\r\n                    NPS and Survey aide :\r\n                <\/p>\r\n                <ul>\r\n                    <li class=\"mb-3\">g\u00e9n\u00e9rer des statistiques pour chaque enqu\u00eate de satisfaction, identifiant les promoteurs, passifs et d\u00e9tracteurs. <\/li>\r\n                    <li>v\u00e9rifier Zendesk\u00ae Explore pour les statistiques des tickets li\u00e9s aux enqu\u00eates, vous aidant \u00e0 \u00e9valuer la performance globale de l&rsquo;\u00e9quipe de support et \u00e0 identifier les agents les plus performants.<\/li>\r\n                <\/ul>\r\n\r\n                <div class=\"d-flex flex-column flex-lg-row pt-5 gap-3 gap-xl-3\">\r\n                    <div class=\"col-12 col-lg-6\">\r\n                        <ul class=\"nav nav-tabs flex-column gap-4 border-0\">\r\n                            <li class=\"nav-item d-flex gap-4 align-items-start\">\r\n                                <div class=\"nav-link\">\r\n                                    <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                                        <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                    <\/svg>\r\n\r\n                                <\/div>\r\n                                <div class=\"nav-item-content\">\r\n                                    <h3 class=\"mb-2 pb-1 lh-base fs-6\">Voir par date et agent ou groupe<\/h3>\r\n                                <\/div>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                    <div class=\"col-12 col-lg-6\">\r\n                        <ul class=\"nav nav-tabs flex-column gap-4 border-0\">\r\n                            <li class=\"nav-item d-flex gap-4 align-items-start\">\r\n                                <div class=\"nav-link\">\r\n                                    <svg width=\"36\" height=\"36\" viewBox=\"0 0 36 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <circle cx=\"18\" cy=\"18\" r=\"18\" fill=\"var(--icon-circle)\"><\/circle>\r\n                                        <path d=\"M19.1111 7L8 20.3333H18L16.8889 29.2222L28 15.8889H18L19.1111 7Z\" stroke=\"var(--icon-path)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\r\n                                    <\/svg>\r\n\r\n                                <\/div>\r\n                                <div class=\"nav-item-content\">\r\n                                    <h3 class=\"mb-2 pb-1 lh-base fs-6\">Utilisez des filtres pour voir la r\u00e9ponse et le score moyen<\/h3>\r\n                                <\/div>\r\n                            <\/li>\r\n                        <\/ul>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-12 col-xl-6 text-center d-none d-xl-block\">\r\n                <picture>\r\n                    <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Individual-reports.jpg\" media=\"(min-width: 992px)\">\r\n                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/Individual-reports.jpg\" width=\"560\" height=\"448\" alt=\"Generate Individual reports for each survey!\" title=\"Generate Individual reports for each survey!\" class=\"img-fluid\">\r\n                <\/picture>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid dark-cta block-success block-success--landing my-5 p-5 border-0\">\r\n    <div class=\"container px-0\">\r\n        <div class=\"row  justify-content-around\">\r\n            <div class=\"col-12 mb-4 text-center\">\r\n                <h2 class=\"text-white lh-base mb-4\">\r\n                    Voici comment vous pouvez b\u00e9n\u00e9ficier de NPS and Survey pour Zendesk\u00ae*\r\n                <\/h2>\r\n            <\/div>\r\n            <div class=\"col-6 col-lg-3 text-center mb-4 mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"20\" data-text=\"%\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">augmentation des revenus<\/p>\r\n            <\/div>\r\n            <div class=\"col-6 col-lg-3 text-center mb-4 mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"35\" data-text=\"%\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">augmentation de la satisfaction client<\/p>\r\n            <\/div>\r\n            <div class=\"col-6 col-lg-3 text-center mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"21\" data-text=\"%\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">augmentation de la productivit\u00e9 de votre \u00e9quipe<\/p>\r\n            <\/div>\r\n            <div class=\"col-6 col-lg-3 text-center mb-lg-0\">\r\n                <div class=\"block-success--number number-animation\" data-target=\"10\" data-text=\"0%\">0<\/div>\r\n                <p class=\"block-success--text lh-base\">mesure fiable de la satisfaction client (CSAT)<\/p>\r\n            <\/div>\r\n\r\n            <div class=\"col-12 text-center mt-4 text-medium\">\r\n                <span>*Toutes les donn\u00e9es sont une estimation de GrowthDot bas\u00e9e sur les feedbacks et entretiens clients de nos utilisateurs<\/span>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid px-0 border-md-top\">\r\n    <div class=\"container\">\r\n        <span class=\"anchor-item--sm\" id=\"resources\"><\/span>\r\n        <div class=\"row pt-4 pb-4 pb-lg-5 block-resources mb-4\">\r\n            <div class=\"title-block\">\r\n                <span class=\"subtitle\">Ressources<\/span>\r\n                <h2 class=\"mt-2 lh-base\">Consultez l&rsquo;article de notre base de connaissances<\/h2>\r\n            <\/div>\r\n\r\n            <div class=\"col-12 col-lg-6 mt-4 px-md-5 mb-5 mb-lg-0\">\r\n                <div>\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"rounded-1 img-fluid border\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/How-to-create-a-survey.jpg\" width=\"600\" height=\"318\" alt=\"How to create a survey in the NPS and Survey app\">\r\n                <\/div>\r\n                <div class=\"d-flex justify-content-between mb-3 mt-4 align-items-center\">\r\n                    <div class=\"resources-circle resources-circle--blue\"><\/div>\r\n                    <span class=\"block-resources--min\">7 min de lecture<\/span>\r\n                <\/div>\r\n                <h3 class=\"lh-base mb-3 mb-lg-4\">Comment cr\u00e9er une enqu\u00eate dans l&rsquo;application NPS and Survey<\/h3>\r\n                <div class=\"d-flex justify-content-around align-items-center \">\r\n                    <p class=\"mb-0 block-resources--description pe-2 pe-xl-4\">D\u00e9couvrez des instructions \u00e9tape par \u00e9tape pour cr\u00e9er des enqu\u00eates dans l&rsquo;application NPS and Survey pour Zendesk\u00ae afin d&rsquo;am\u00e9liorer la performance de votre \u00e9quipe de support.\r\n                    <\/p>\r\n                    <div>\r\n                        <a href=\"https:\/\/growthdot.com\/help\/how-to-create-a-survey-in-nps-and-survey-app\/\" class=\"btn btn-primary btn-arrow ps-1 pe-3 px-xl-4\" target=\"_blank\" id=\"btn-resources1\" aria-label=\"Check out the article from our knowledge base\" rel=\"noopener\"><\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"col-12 col-lg-6 mt-4 px-md-5\">\r\n                <div>\r\n                    <img loading=\"lazy\" decoding=\"async\" class=\"rounded-1 img-fluid border\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/csat-vs-nps-surveys-right-metrics.jpg\" width=\"600\" height=\"318\" alt=\"CSAT vs NPS Surveys: Choosing the Right Metrics\">\r\n                <\/div>\r\n                <div class=\"d-flex justify-content-between mb-3 mt-4 align-items-center\">\r\n                    <div class=\"resources-circle resources-circle--blue\"><\/div>\r\n                    <span class=\"block-resources--min\">9 min de lecture<\/span>\r\n                <\/div>\r\n                <h3 class=\"lh-base mb-3 mb-lg-4\">CSAT vs NPS Surveys : Choisir les bonnes m\u00e9triques<\/h3>\r\n                <div class=\"d-flex justify-content-around align-items-center \">\r\n                    <p class=\"mb-0 block-resources--description pe-2 pe-xl-4\">Vous ne savez toujours pas comment les enqu\u00eates CSAT et NPS peuvent aider votre d\u00e9veloppement commercial ? Eh bien, lisez nos avis NPS vs CSAT pour le d\u00e9couvrir.<\/p>\r\n                    <div>\r\n                        <a href=\"https:\/\/growthdot.com\/csat-vs-nps-surveys-right-metrics\/\" class=\"btn btn-primary btn-arrow ps-1 pe-3 px-xl-4\" target=\"_blank\" id=\"btn-resources2\" aria-label=\"Check out the article from our knowledge base\" rel=\"noopener\"><\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container-fluid px-0 pt-md-3 pt-md-0 border-top\">\r\n    <div class=\"container\">\r\n        <div class=\"row py-5 mb-2 mb-md-5 mt-md-4\">\r\n            <div class=\"col-12 col-lg-8 col-xl-6 mx-auto text-center\">\r\n                <h2 class=\"mb-3\">Commencez avec un essai gratuit de 7 jours<\/h2>\r\n                <p>Rassemblez des d\u00e9tails plus complets avec les capacit\u00e9s am\u00e9lior\u00e9es fournies par NPS and Survey pour Zendesk\u00ae<\/p>\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow btn-nps mt-2 me-3\" id=\"btn-start-free\">Essayez NPS and Survey pour Zendesk\u00ae<\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n\r\n<div class=\"container-fluid features-block features-block-darkest py-5\">\r\n    <div class=\"container px-0\">\r\n        <div class=\"row justify-content-between align-items-center\">\r\n            <div class=\"col-lg-6 col-xl-5 features-block--left\">\r\n                <h2 class=\"lh-base mb-4 pb-2 text-white\">\r\n                    D\u00e9bloquez des aper\u00e7us plus approfondis sur la performance de l&rsquo;\u00e9quipe et le succ\u00e8s du produit en ajoutant des questions \u00e0 vos enqu\u00eates. Commencez maintenant pour \u00e9lever votre analyse et obtenir de meilleurs r\u00e9sultats !\r\n                <\/h2>\r\n                <p class=\"text-darkest mb-4\">\r\n                    Utilisez CSAT et NPS pour \u00e9valuer la performance du support client et comprendre les interactions des clients avec votre produit.\r\n                <\/p>\r\n                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary btn-arrow-dark btn-nps mt-4 me-3 text-dark\" id=\"btn-cta2-install\">Ajouter \u00e0 votre Zendesk\u00ae<\/a>\r\n            <\/div>\r\n            <div class=\"col-lg-6 d-none d-lg-block features-block--right ps-5\">\r\n                <div>\r\n                    <picture>\r\n                        <source srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps-stat.png\" media=\"(min-width: 992px)\">\r\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2024\/07\/nps-stat.png\" class=\"img-fluid img-round\" width=\"656\" height=\"446\" alt=\"NPS Statistic\">\r\n                    <\/picture>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"container mb-5 anchor-link\" id=\"pricing\">\r\n    <div class=\"row mt-5 mb-3\">\r\n        <div class=\"d-lg-flex\">\r\n            <div class=\"col-12 col-lg-8 title-block mb-lg-4\">\r\n                <span class=\"subtitle\">Tarifs<\/span>\r\n                <h2 class=\"mt-2 mb-2 lh-base\">Simple et transparent<\/h2>\r\n            <\/div>\r\n            <div class=\"col-12 col-lg-4 d-flex justify-content-lg-end align-items-end mb-4 py-3\">\r\n                <a href=\"\/pricing\/\" class=\"btn-circle-arrow pe-3\">Comparer diff\u00e9rents plans <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\">\r\n  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<div class=\"popular-badge position-absolute start-50 translate-middle-x bg-white fw-bold text-uppercase rounded-pill px-4 py-1\">Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">TARIFICATION SIMPLE<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1\">                                    <span>$<\/span>95                            <\/div>            <div class=\"price-card-sub-price per-name-accent mb-4\">par entreprise, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\"               data-landing-id=\"nps-1\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">4 types de formulaires d\u2019enqu\u00eate Zendesk\u00ae<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Contenu multilingue<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques int\u00e9gr\u00e9es \u00e0 l\u2019application<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Nombre illimit\u00e9 d\u2019enqu\u00eates de satisfaction<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Personnalisation de la marque<\/li>                                            <\/ul>                                            <\/div>                    <\/div>                                                                                                                                        \r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transformez vos services Zendesk\u00ae aujourd&rsquo;hui &#8211; faisons le premier pas !<\/h2>\r\n            <p class=\"mb-4 pb-3\">D\u00e9couvrez comment GrowthDot peut renforcer l&rsquo;engagement de votre \u00e9quipe\r\n                <br class=\"d-none 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5.28633 9.24766 5.28633 7.72891C5.28633 6.21016 6.51758 4.97891 8.04258 4.97891C9.56133 4.97891 10.7926 6.21016 10.7926 7.72891C10.7926 9.24141 9.56133 10.4789 8.04258 10.4789ZM28.1926 27.8352H23.4488V20.4102C23.4488 18.6414 23.4176 16.3602 20.9801 16.3602C18.5113 16.3602 18.1363 18.2914 18.1363 20.2852V27.8352H13.3988V12.5602H17.9488V14.6477H18.0113C18.6426 13.4477 20.1926 12.1789 22.4988 12.1789C27.3051 12.1789 28.1926 15.3414 28.1926 19.4539V27.8352V27.8352Z\" fill=\"#98A2B3\"\/>\r\n                    <\/svg>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"scroll-buttons position-fixed z-3\" id=\"scrollButtons\">\r\n    <div class=\"d-flex flex-column gap-2\">\r\n        <a href=\"\/contact-us\/\" class=\"btn btn-primary rounded py-2 px-3 d-flex align-items-center gap-2\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 19 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M16.625 11.25c0 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align-items-start gap-3\">Contenu multilingue<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques int\u00e9gr\u00e9es \u00e0 l\u2019application<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Nombre illimit\u00e9 d\u2019enqu\u00eates de satisfaction<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Personnalisation de la marque<\/li>                                            <\/ul>                                            <\/div>                    <\/div>                                                                                                                                        \r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transformieren Sie Ihre Zendesk\u00ae-Dienste heute &#8211; machen wir den ersten Schritt!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Entdecken Sie, wie GrowthDot Ihr Team\r\n                <br class=\"d-none d-xl-block\"> Engagement st\u00e4rken und die Kundenzufriedenheit verbessern kann.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Termin vereinbaren<\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row d-lg-none py-4\">\r\n        <div class=\"col text-center\">\r\n            <h3 class=\"fw-semibold h5\">Besuchen Sie unsere sozialen Medien<\/h3>\r\n            <div class=\"d-flex gap-4 justify-content-center mt-4\">\r\n                <a href=\"https:\/\/x.com\/growthdot\" target=\"_blank\" rel=\"nofollow noopener\" title=\"GrowthDot X\" aria-label=\"GrowthDot X\">\r\n                    <svg width=\"33\" height=\"32\" viewBox=\"0 0 33 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              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2.87266V30.2539C0.923828 31.5289 1.98008 32.5664 3.28633 32.5664H30.5551C31.8613 32.5664 32.9238 31.5289 32.9238 30.2602V2.87266C32.9238 1.59766 31.8613 0.566406 30.5551 0.566406ZM10.4176 27.8352H5.66758V12.5602H10.4176V27.8352ZM8.04258 10.4789C6.51758 10.4789 5.28633 9.24766 5.28633 7.72891C5.28633 6.21016 6.51758 4.97891 8.04258 4.97891C9.56133 4.97891 10.7926 6.21016 10.7926 7.72891C10.7926 9.24141 9.56133 10.4789 8.04258 10.4789ZM28.1926 27.8352H23.4488V20.4102C23.4488 18.6414 23.4176 16.3602 20.9801 16.3602C18.5113 16.3602 18.1363 18.2914 18.1363 20.2852V27.8352H13.3988V12.5602H17.9488V14.6477H18.0113C18.6426 13.4477 20.1926 12.1789 22.4988 12.1789C27.3051 12.1789 28.1926 15.3414 28.1926 19.4539V27.8352V27.8352Z\" fill=\"#98A2B3\"\/>\r\n                    <\/svg>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"scroll-buttons position-fixed z-3\" id=\"scrollButtons\">\r\n    <div class=\"d-flex flex-column 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stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg>Kostenlos installieren<\/a>\r\n    <\/div>\r\n<\/div>\r\n\r\n    <div class=\"modal\" id=\"modalVideo\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">        <div class=\"modal-dialog modal-xl modal-dialog-centered\" role=\"document\">            <div class=\"modal-content\">                <button type=\"button\" class=\"close\" data-bs-dismiss=\"modal\" aria-label=\"Close\">                    <span aria-hidden=\"true\">&times;<\/span>                <\/button>                <div id=\"modalVideoContainer\" class=\"ratio ratio-16x9\"><\/div>            <\/div>        <\/div>    <\/div>    Populaire<\/div>                                    <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">TARIFICATION SIMPLE<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1\">                                    <span>$<\/span>95                            <\/div>            <div class=\"price-card-sub-price per-name-accent mb-4\">par entreprise, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\"               data-landing-id=\"nps-1\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">4 types de formulaires d\u2019enqu\u00eate Zendesk\u00ae<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Contenu multilingue<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques int\u00e9gr\u00e9es \u00e0 l\u2019application<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Nombre illimit\u00e9 d\u2019enqu\u00eates de satisfaction<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Personnalisation de la marque<\/li>                                            <\/ul>                                            <\/div>                    <\/div>                                                                                                                                        \r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">\u00a1Transforme sus servicios Zendesk\u00ae hoy &#8211; demos el primer paso!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Descubra c\u00f3mo GrowthDot puede potenciar el compromiso de su equipo\r\n                <br class=\"d-none d-xl-block\"> y mejorar la satisfacci\u00f3n del cliente.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Programar llamada<\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"row d-lg-none py-4\">\r\n        <div class=\"col text-center\">\r\n            <h3 class=\"fw-semibold h5\">Consulte nuestras redes sociales<\/h3>\r\n            <div class=\"d-flex gap-4 justify-content-center mt-4\">\r\n                <a 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              <div class=\"price-card-plan fs-6 fw-bold text-uppercase\">TARIFICATION SIMPLE<\/div>                                    <div class=\"price-card-price mb-2 fw-bold lh-1\">                                    <span>$<\/span>95                            <\/div>            <div class=\"price-card-sub-price per-name-accent mb-4\">par entreprise, par mois<\/div>                                <a href=\"https:\/\/www.zendesk.com\/marketplace\/apps\/support\/969738\/nps-and-survey\/\"               data-landing-id=\"nps-1\"               class=\"price-card-btn p-3 fw-semibold btn btn-primary rounded-4\" target=\"_blank\">Commencer la trial<\/a>                    <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn my-3 text-decoration-none btn-contact-sales btn-sm d-flex align-items-center justify-content-center\" aria-label=\"<svg width='38' height='38' fill='none' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='m22.17 28.5 6.33 6.33V28.5h-6.33Zm-11.09-19a7.92 7.92 0 0 0 0 15.83h15.84a7.92 7.92 0 1 0 0-15.83H11.08Z' fill='#fff'\/><\/svg>\"><span class=\"chat-btn-content\">Contactez les ventes<\/span><\/a>                                <ul class=\"price-card-list\">                                    <li class=\"d-flex align-items-start gap-3\">4 types de formulaires d\u2019enqu\u00eate Zendesk\u00ae<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Contenu multilingue<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Statistiques int\u00e9gr\u00e9es \u00e0 l\u2019application<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Nombre illimit\u00e9 d\u2019enqu\u00eates de satisfaction<\/li>                                    <li class=\"d-flex align-items-start gap-3\">Personnalisation de la marque<\/li>                                            <\/ul>                                            <\/div>                    <\/div>                                                                                                                                        \r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n    <div class=\"row d-md-none py-4 justify-content-center mx-0\">\r\n        <div class=\"col-12 col-lg-10 mx-auto light-cta py-5 px-3 px-md-5 rounded-5 text-center text-md-start\">\r\n            <h2 class=\"mb-4 pb-2 lh-base col-xl-8\">Transforme seus servi\u00e7os Zendesk\u00ae hoje &#8211; vamos dar o primeiro passo!<\/h2>\r\n            <p class=\"mb-4 pb-3\">Descubra como a GrowthDot pode impulsionar o engajamento da sua equipe\r\n                <br class=\"d-none d-xl-block\"> e melhorar a satisfa\u00e7\u00e3o do cliente.<\/p>\r\n            <a href=\"#\" class=\"btn btn-primary btn-arrow mb-2 calendly-link\">Agendar chamada<\/a>\r\n        <\/div>\r\n    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10.4789 8.04258 10.4789ZM28.1926 27.8352H23.4488V20.4102C23.4488 18.6414 23.4176 16.3602 20.9801 16.3602C18.5113 16.3602 18.1363 18.2914 18.1363 20.2852V27.8352H13.3988V12.5602H17.9488V14.6477H18.0113C18.6426 13.4477 20.1926 12.1789 22.4988 12.1789C27.3051 12.1789 28.1926 15.3414 28.1926 19.4539V27.8352V27.8352Z\" fill=\"#98A2B3\"\/>\r\n                    <\/svg>\r\n                <\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<div class=\"scroll-buttons position-fixed z-3\" id=\"scrollButtons\">\r\n    <div class=\"d-flex flex-column gap-2\">\r\n        <a href=\"\/contact-us\/\" class=\"btn btn-primary rounded py-2 px-3 d-flex align-items-center gap-2\"><svg width=\"19\" height=\"19\" viewBox=\"0 0 19 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M16.625 11.25c0 .398-.167.78-.464 1.06-.297.282-.7.44-1.12.44h-9.5l-3.166 3v-12c0-.398.167-.78.464-1.06.297-.282.7-.44 1.12-.44h11.083c.42 0 .822.158 1.12.44.296.28.463.662.463 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