via Zendesk marketplace<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n
A new customer is using your product for the first time in a trial version, and you need to do everything possible to educate them. With the Proactive Campaigns app, you can create an automation thread that sends emails automatically from Zendesk. As a result, your customers get the email with your product tips, hints, or setup instructions with a certain periodicity. Product usage becomes clearer and more straightforward, making them more likely to purchase a subscription.<\/p>\r\n <\/div>\r\n
Key Features for This Use Case<\/p>\r\n\r\n
Set up drip campaigns triggered by date, event, or ticket status.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Build a dynamic email list based on one or several conditions.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Use a catchy email format to drive attention to your product and highlight your brand.<\/p>\r\n <\/div>\r\n <\/div>\r\n
See who clicked the link and when to understand clients’ behavior and plan your future campaigns.<\/p>\r\n <\/div>\r\n <\/div>\r\n
See which email keeps customers engaged and which email performs best.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Sometimes your team needs to inform customers about upcoming updates. One-time email campaigns, alongside SMS campaigns, are the best way to inform users that your product is getting better. In this case, you can also use A\/B testing to know which email gets a higher open rate. All these actions are essential for retaining customers.<\/p>\r\n <\/div>\r\n
Inform your customers about changes that are not regular.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Use one more channel to notify users.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Create two types of emails and see which of them gets a higher open rate.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Group current users into a special list, or simply upload a CSV file with a ready-to-use customer base.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Get a clear understanding of how many users were informed about changes and updates.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Your current and past customers are the most loyal audience, and they are most likely to buy your new products. So are the people who somehow interacted with your customer support agents. Email campaigns are one of the best channels to tell them about product releases. Take the customer and lead base from Zendesk tickets and send mass email campaigns with the Proactive Campaigns app.<\/p>\r\n <\/div>\r\n
Inform your customers about new products.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Test what email copy performs best and get higher open rates.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Compose email lists from current or past customers’ email addresses.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Import contacts from your CRM system or other tool directly to Zendesk.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Drag and drop formatting blocks like a puzzle to create an engaging letter.<\/p>\r\n <\/div>\r\n <\/div>\r\n
See who and when were visiting your website with update release.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Define user interaction with your emails and evaluate agents\u2019 efforts.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Use Proactive Campaigns to prevent customer churn during technical problems. Also, the app can help you to inform agents by bulk updating ticket fields or sending bulk internal notes without using complex Zendesk automations.<\/p>\r\n <\/div>\r\n
Inform your customers about issues with the product or service.<\/p>\r\n <\/div>\r\n <\/div>\r\n
A quick way to reach your clients via Zendesk.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Use automation for bulk internal notes and field updates.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Instantly create a list to inform your users.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Analyze how many customers have already been warned.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Speed up your workflow with professionally designed email templates that integrate seamlessly with your Zendesk.<\/p>\r\n
Beautiful, conversion-optimized templates ready to use for any communication scenario<\/p>\r\n <\/div>\r\n <\/div>\r\n
Deploy templates to your Zendesk in minutes with seamless integration and easy customization<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Have been using this and it’s a great way to push out leads and create tickets within seconds, great tool.<\/p>\r\n
Desmond Dao<\/p>\r\n
Customer support admin \u00b7 Remove Digital<\/p>\r\n <\/div>\r\n <\/div>\r\n
The customer service team was able to do it themselves. Like a self-sufficient kind of team to be able to contact customers.<\/p>\r\n
Kamil Przyby\u0142a<\/p>\r\n
SVP Operations – Head of CS, Fraud & Payments<\/p>\r\n <\/div>\r\n <\/div>\r\n
Sending emails is expensive when you look at other companies. You guys found a way to make sending emails cheaper.<\/p>\r\n
Dale Stiffell<\/p>\r\n
Community Manager \u00b7 Yodo1<\/p>\r\n <\/div>\r\n <\/div>\r\n
Informez vos clients de tout ce qui concerne votre produit au bon moment.<\/p>\r\n
Mises \u00e0 jour, sorties de nouvelles fonctionnalit\u00e9s, onboarding et bien d\u2019autres campagnes d\u2019e-mails en masse que vous pouvez envoyer facilement en utilisant Proactive Campaigns pour Zendesk.<\/p>\r\n
La plupart des clients rencontrent des difficult\u00e9s avec le produit lors de leur premi\u00e8re utilisation. Les entreprises technologiques doivent donc trouver un moyen simple de fournir aux clients un processus d\u2019onboarding \u00e9tape par \u00e9tape. C\u2019est pr\u00e9cis\u00e9ment dans ce cas que l\u2019e-mailing de masse entre en jeu.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
La technologie \u00e9volue rapidement, ce qui signifie que les messages marketing et le positionnement du produit doivent constamment s\u2019adapter. Les entreprises technologiques publient r\u00e9guli\u00e8rement des mises \u00e0 jour qui n\u00e9cessitent des campagnes de communication.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Les entreprises ont souvent du mal \u00e0 vendre le bon produit au bon public. Un outil d\u2019e-mailing de masse permet de cr\u00e9er une liste de contacts bas\u00e9e sur des crit\u00e8res sp\u00e9cifiques et d\u2019envoyer des milliers d\u2019e-mails en une seule fois.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
Des pannes inattendues peuvent nuire \u00e0 la r\u00e9putation d\u2019une entreprise si les clients ne sont pas inform\u00e9s rapidement. Malgr\u00e9 les notifications imm\u00e9diates dans le produit, les fournisseurs de services doivent informer un grand nombre de clients par e-mail \u00e0 l\u2019avance.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n
Cr\u00e9ez une s\u00e9quence automatis\u00e9e d\u2019e-mails dans Zendesk afin d\u2019informer votre client sur votre produit apr\u00e8s une certaine p\u00e9riode d\u2019utilisation. L\u2019application Proactive Campaigns fait tout pour vous et les e-mails sont envoy\u00e9s apr\u00e8s un d\u00e9lai.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Lancez des notifications SMS ou de simples campagnes ponctuelles afin d\u2019informer vos clients sur les nouvelles fonctionnalit\u00e9s, les mises \u00e0 jour du produit et bien plus encore.<\/p>\r\n <\/div>\r\n <\/div>\r\n
Utilisez le cr\u00e9ateur de mod\u00e8les de Proactive Campaigns pour composer des e-mails attrayants et encourager vos clients \u00e0 acheter davantage de produits ou \u00e0 mettre \u00e0 niveau leurs abonnements.<\/p>\r\n <\/div>\r\n <\/div>\r\n