{"id":11335,"date":"2023-01-05T13:21:49","date_gmt":"2023-01-05T13:21:49","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=11335"},"modified":"2025-11-07T13:25:37","modified_gmt":"2025-11-07T13:25:37","slug":"enable-access-to-gdpr-compliance-app","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/pb\/help\/enable-access-to-gdpr-compliance-app\/","title":{"rendered":"Como os usu\u00e1rios podem ativar o acesso ao aplicativo GDPR Compliance"},"content":{"rendered":"<div class=\"theme--big_selectors navbar\">\r\n<ul class=\"navbar-nav anchor-menu\">\r\n\t<li><a href=\"#restrict-access-from-zendesks-configuration-page\">Restringir o acesso pela p\u00e1gina de configura\u00e7\u00e3o do Zendesk<\/a><\/li>\r\n\t<li><a href=\"#restrict-access-from-gdpr-compliance\">Restringir o acesso pelo GDPR Compliance<\/a><\/li>\r\n<\/ul>\r\n<\/div>\r\n<p>Se voc\u00ea quer saber como restringir o acesso de alguns agentes ou limitar suas permiss\u00f5es para gerenciar o nosso aplicativo, existem <a href=\"https:\/\/growthdot.com\/help\/access-control-and-apps-restrictions\/\" target=\"_blank\" rel=\"noopener noreferrer\">duas maneiras de fazer isso<\/a>. A primeira permite definir configura\u00e7\u00f5es no <strong>Centro de Administra\u00e7\u00e3o do Zendesk<\/strong>. Esse m\u00e9todo possibilita restringir o uso do app para determinados pap\u00e9is ou grupos de agentes.<\/p>\r\n<p>J\u00e1 a segunda maneira permite segmentar o acesso individualmente para cada agente. Al\u00e9m disso, voc\u00ea pode conceder acesso total a alguns colegas. Vamos descobrir mais sobre cada m\u00e9todo.<\/p>\r\n<h2 id=\"restrict-access-from-zendesks-configuration-page\" class=\"anchor-link-kb\">Restringir o acesso pela p\u00e1gina de configura\u00e7\u00e3o do Zendesk<\/h2>\r\n<p>Os agentes devem ativar o aplicativo em seus perfis para habilitar o GDPR Compliance no Zendesk Support. Para isso, acesse <strong>Centro de Administra\u00e7\u00e3o &gt; Aplicativos e integra\u00e7\u00f5es &gt; Aplicativos &gt; Aplicativos do Zendesk Support<\/strong>. Em seguida, encontre o GDPR Compliance na lista de integra\u00e7\u00f5es instaladas, clique no <strong>\u00edcone de engrenagem<\/strong> e ative-o.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16073 size-full\" title=\"Ativar Desativar GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2.png\" alt=\"Ativar Desativar GDPR\" width=\"1465\" height=\"739\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2.png 1465w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-300x151.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-1024x517.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-768x387.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-50x25.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Disable-GDPR-2-400x202.png 400w\" sizes=\"(max-width: 1465px) 100vw, 1465px\" \/><\/p>\r\n<p>Al\u00e9m disso, os administradores podem restringir o acesso ao app para determinados pap\u00e9is ou grupos de agentes. Para fazer isso, abra <strong>Centro de Administra\u00e7\u00e3o &gt; Aplicativos e integra\u00e7\u00f5es &gt; Aplicativos &gt; Aplicativos do Zendesk Support<\/strong>. Depois, passe o cursor sobre o aplicativo GDPR Compliance, clique no <strong>\u00edcone de engrenagem<\/strong> e no bot\u00e3o <strong>Alterar configura\u00e7\u00f5es<\/strong>.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16074 size-full\" title=\"Alterar configura\u00e7\u00f5es GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1.png\" alt=\"Alterar configura\u00e7\u00f5es GDPR\" width=\"1464\" height=\"720\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1.png 1464w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-300x148.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-1024x504.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-768x378.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-50x25.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Change-settings-GDPR-1-400x197.png 400w\" sizes=\"(max-width: 1464px) 100vw, 1464px\" \/><\/p>\r\n<p>Ap\u00f3s preencher os campos necess\u00e1rios, clique em <strong>Atualizar<\/strong> para salvar as altera\u00e7\u00f5es.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-11338 size-full\" title=\"Ativar Restri\u00e7\u00e3o por Papel ou Grupo\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction.png\" alt=\"Ativar Restri\u00e7\u00e3o por Papel ou Grupo\" width=\"1454\" height=\"1078\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction.png 1454w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-300x222.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-1024x759.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-768x569.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Enable-Role-Group-Restriction-50x37.png 50w\" sizes=\"(max-width: 1454px) 100vw, 1454px\" \/><\/p>\r\n<h2 id=\"restrict-access-from-gdpr-compliance\" class=\"anchor-link-kb\">Restringir o acesso pelo GDPR Compliance<\/h2>\r\n<p>Para restringir o acesso de um agente no aplicativo, clique no \u00edcone de <strong>Gerenciamento de Controle de Acesso<\/strong> na barra lateral do GDPR Compliance.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-16594 size-full\" title=\"Acesso GDPR Compliance\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access.png\" alt=\"Acesso GDPR Compliance\" width=\"1613\" height=\"839\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access.png 1613w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-300x156.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-1024x533.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-768x399.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-50x26.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-1536x799.png 1536w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/GDPR-Compliance-Welcome-access-400x208.png 400w\" sizes=\"(max-width: 1613px) 100vw, 1613px\" \/><\/p>\r\n<div class=\"alert alert-warning\">Lembre-se de que todos os agentes tamb\u00e9m devem se autorizar diretamente no aplicativo para poder gerenciar seu n\u00edvel de acesso.<\/div>\r\n<p>O aplicativo oferece dois n\u00edveis de acesso:<\/p>\r\n<ul>\r\n\t<li><strong>Acesso total<\/strong> permite que o agente use o aplicativo sem restri\u00e7\u00f5es.<\/li>\r\n\t<li><strong>Membro (configura\u00e7\u00f5es restritas)<\/strong> \u00e9 ideal para os agentes que n\u00e3o precisam trabalhar com as configura\u00e7\u00f5es do app. Eles n\u00e3o poder\u00e3o processar dados.<\/li>\r\n<\/ul>\r\n<p>Al\u00e9m disso, voc\u00ea pode definir diferentes n\u00edveis de acesso para cada agente selecionando o valor em uma lista suspensa.<\/p>\r\n<div style=\"text-align: center\">\r\n<p class=\"\u201dmt-3\u201d\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16058 size-full\" title=\"Acesso total Membro GDPR\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR.png\" alt=\"Acesso total Membro GDPR\" width=\"735\" height=\"752\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR.png 735w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR-293x300.png 293w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR-50x50.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/01\/Full-access-Member-GDPR-260x266.png 260w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\r\n<\/div>\r\n<p>Se algo n\u00e3o estiver claro ou voc\u00ea tiver mais d\u00favidas, <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"entre em contato com nossos agentes de suporte super prestativos\"><span class=\"chat-btn-content\">entre em contato com nossos agentes de suporte super prestativos<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Restringir o acesso pela p\u00e1gina de configura\u00e7\u00e3o do Zendesk Restringir o acesso pelo &#8230;","protected":false},"author":40,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-11335","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Como os usu\u00e1rios podem ativar o acesso ao aplicativo GDPR Compliance - GrowthDot<\/title>\n<meta name=\"description\" content=\"Saiba como restringir o acesso de agentes ou grupos espec\u00edficos no aplicativo GDPR Compliance para Zendesk. 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