{"id":12238,"date":"2023-04-18T08:06:08","date_gmt":"2023-04-18T08:06:08","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&p=12238"},"modified":"2025-11-07T14:12:34","modified_gmt":"2025-11-07T14:12:34","slug":"access-control-and-apps-restrictions","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/pb\/help\/access-control-and-apps-restrictions\/","title":{"rendered":"A diferen\u00e7a entre o Controle de Acesso dentro do aplicativo e as Restri\u00e7\u00f5es do aplicativo no Zendesk"},"content":{"rendered":"

A Restri\u00e7\u00e3o do aplicativo<\/strong> no Centro de Administra\u00e7\u00e3o do Zendesk<\/strong> permite que grupos ou pap\u00e9is usem o aplicativo. Se o agente n\u00e3o estiver no grupo indicado ou tiver outro papel, ele n\u00e3o ver\u00e1 o aplicativo na inst\u00e2ncia do Zendesk. Portanto, essa configura\u00e7\u00e3o de restri\u00e7\u00e3o \u00e9 usada para gerenciar a assinatura (ajustar o pre\u00e7o conforme o n\u00famero de agentes inclu\u00eddos) e definir quem pode acessar o aplicativo.<\/p>\r\n

\"Restri\u00e7\u00f5es<\/p>\r\n

O Controle de Acesso<\/strong> ajuda a diferenciar quais fun\u00e7\u00f5es ou recursos do aplicativo o agente pode acessar. Isso significa que um agente com Acesso total<\/strong> pode usar todas as fun\u00e7\u00f5es do aplicativo (semelhante a um administrador). Um agente com Acesso de membro (configura\u00e7\u00f5es restritas)<\/strong> n\u00e3o pode configurar o aplicativo e tem acesso limitado a algumas fun\u00e7\u00f5es.<\/p>\r\n

\r\n

\"Controle<\/p>\r\n<\/div>\r\n

Voc\u00ea pode encontrar informa\u00e7\u00f5es detalhadas sobre a Restri\u00e7\u00e3o do aplicativo<\/strong> e o Controle de Acesso<\/strong> de cada app clicando no nome: Email Tracking<\/a>, Proactive Campaigns<\/a>, GDPR Compliance<\/a>, Video Reply<\/a>.<\/p>\r\n

Se algo n\u00e3o estiver claro ou voc\u00ea tiver mais d\u00favidas, entre em contato com nossos agentes de suporte super prestativos<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"A Restri\u00e7\u00e3o do aplicativo no Centro de Administra\u00e7\u00e3o do Zendesk permite que grupos …","protected":false},"author":40,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[12,11,20,21,19,24],"ht-kb-tag":[],"class_list":["post-12238","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-proactive-campaigns","ht_kb_category-email-tracking","ht_kb_category-gdpr-compliance","ht_kb_category-video-reply","ht_kb_category-crm-and-deals-for-zendesk","ht_kb_category-general"],"yoast_head":"A diferen\u00e7a entre o Controle de Acesso dentro do aplicativo e as Restri\u00e7\u00f5es do aplicativo no Zendesk - GrowthDot<\/title>\n<meta name=\"description\" content=\"O Controle de Acesso \u00e9 usado para restringir os agentes de utilizarem determinadas op\u00e7\u00f5es do aplicativo. 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