{"id":6059,"date":"2021-09-22T13:00:37","date_gmt":"2021-09-22T13:00:37","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&#038;p=6059"},"modified":"2025-10-29T18:57:42","modified_gmt":"2025-10-29T18:57:42","slug":"why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/pb\/help\/why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents\/","title":{"rendered":"Por que a visualiza\u00e7\u00e3o da lista de tickets ou contatos no GDPR Compliance pode ser diferente para administradores e agentes"},"content":{"rendered":"<p>A partir de agora, agentes sem fun\u00e7\u00e3o de administrador podem processar dados com a aprova\u00e7\u00e3o do administrador. No entanto, se o agente n\u00e3o tiver as permiss\u00f5es adequadas, ele poder\u00e1 ver, por exemplo, apenas os tickets atribu\u00eddos a ele. Como resultado, pode acontecer de um agente criar uma lista com 7 usu\u00e1rios e enviar uma nova solicita\u00e7\u00e3o. Em seguida, o administrador abre a solicita\u00e7\u00e3o e v\u00ea uma lista com 16 usu\u00e1rios, pois possui permiss\u00f5es avan\u00e7adas e pode ver os tickets atribu\u00eddos a todos os agentes. Nesse caso, o administrador provavelmente rejeitar\u00e1 a solicita\u00e7\u00e3o.<\/p>\r\n \r\n<p>Vale mencionar que o administrador n\u00e3o tem a possibilidade t\u00e9cnica de verificar a mesma lista nas duas visualiza\u00e7\u00f5es criadas de acordo com permiss\u00f5es espec\u00edficas. Portanto, a \u00fanica maneira de evitar esse problema \u00e9 alterar as configura\u00e7\u00f5es da fun\u00e7\u00e3o do agente. Para isso, v\u00e1 em <b>Admin Center &gt; People &gt; Team &gt; Roles &gt; Edit<\/b> e selecione a permiss\u00e3o apropriada que antes estava limitada. Assim, o agente poder\u00e1 criar uma lista ampliada com a mesma visualiza\u00e7\u00e3o que o administrador.<\/p>\r\n \r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"zoom-default alignnone wp-image-10597 size-full\" title=\"Team Roles Edit\" src=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit.png\" alt=\"Team Roles Edit\" width=\"1897\" height=\"884\" srcset=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit.png 1897w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit-300x140.png 300w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit-1024x477.png 1024w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit-768x358.png 768w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit-50x23.png 50w, https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2021\/09\/Team-Roles-Edit-1536x716.png 1536w\" sizes=\"(max-width: 1897px) 100vw, 1897px\" \/><\/p>\r\n \r\n<p>Se voc\u00ea tiver algum problema ou d\u00favida, pode <a href=\"\/contact-us\/\" onclick=\"event.preventDefault(); if( typeof window.loadZendeskChat == 'function') { window.loadZendeskChat(); } else { window.location.href = '\/contact-us\/' };\" class=\"chat-btn \" aria-label=\"chat\"><span class=\"chat-btn-content\">chat<\/span><\/a> com nossos agentes de suporte a qualquer momento.<\/p>","protected":false},"excerpt":{"rendered":"A partir de agora, agentes sem fun\u00e7\u00e3o de administrador podem processar dados com &#8230;","protected":false},"author":25,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-6059","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"<title>Por que a visualiza\u00e7\u00e3o da lista de tickets ou contatos no GDPR Compliance pode ser diferente para administradores e agentes - GrowthDot<\/title>\n<meta name=\"description\" content=\"Visualiza\u00e7\u00e3o diferente de tickets ou contatos para administrador e agente durante o processamento do GDPR significa que eles t\u00eam permiss\u00f5es diferentes. Saiba como resolver isso.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/growthdot.com\/pb\/help\/why-ticket-or-contact-lists-view-in-gdpr-comlpliance-may-be-different-to-admins-and-agents\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Por que a visualiza\u00e7\u00e3o da lista de tickets ou contatos no GDPR Compliance pode ser diferente para administradores e agentes\" \/>\n<meta property=\"og:description\" content=\"Visualiza\u00e7\u00e3o diferente de tickets ou contatos para administrador e agente durante o processamento do GDPR significa que eles t\u00eam permiss\u00f5es diferentes. 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