{"id":8967,"date":"2022-05-24T13:55:43","date_gmt":"2022-05-24T13:55:43","guid":{"rendered":"https:\/\/growthdot.com\/?post_type=ht_kb&p=8967"},"modified":"2025-11-05T13:24:03","modified_gmt":"2025-11-05T13:24:03","slug":"deleting-and-anonymizing-from-csv-file","status":"publish","type":"ht_kb","link":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/","title":{"rendered":"Excluindo e Anonimizando a partir de um arquivo CSV"},"content":{"rendered":"

Os dados podem ser processados no aplicativo GDPR Compliance a partir de um arquivo CSV. Ele pode excluir<\/a> ou anonimizar<\/a> informa\u00e7\u00f5es importantes dos usu\u00e1rios no Zendesk, extraindo dados do seu arquivo CSV.<\/p>\r\n

Se voc\u00ea quiser testar esse m\u00e9todo de processamento de dados, siga as etapas abaixo.<\/p>\r\n

Importar um arquivo CSV para excluir ou anonimizar dados<\/h2>\r\n

Primeiro, v\u00e1 at\u00e9 a p\u00e1gina Contact Views<\/strong> e clique no bot\u00e3o Importar arquivo CSV<\/strong>.<\/p>\r\n

\"CSV<\/p>\r\n

Agora voc\u00ea ver\u00e1 a janela modal Novo processo a partir do arquivo CSV<\/strong>. Em seguida, arraste e solte um arquivo CSV preparado ou clique no espa\u00e7o cinza para selecionar um arquivo do seu computador.<\/p>\r\n

\"Drag<\/p>\r\n

H\u00e1 algumas etapas que voc\u00ea precisa seguir antes de criar o processo:<\/p>\r\n

1. Selecione a coluna que cont\u00e9m os e-mails dos usu\u00e1rios<\/strong> na lista suspensa;<\/p>\r\n

Observa\u00e7\u00e3o: selecione apenas a coluna com os endere\u00e7os de e-mail dos usu\u00e1rios para que correspondam aos e-mails no Zendesk<\/em>. Caso contr\u00e1rio, o processo falhar\u00e1<\/em>.<\/p>\r\n

2. Clique em Configurar o processo<\/strong>;<\/p>\r\n

\"Configure<\/p>\r\n

3. Em seguida, escolha quais a\u00e7\u00f5es ser\u00e3o executadas com os dados. Para isso, selecione Excluir dados<\/strong> ou Anonimizar dados<\/strong>;<\/p>\r\n

\"GDPR<\/p>\r\n

4. Selecione o predefinido de prefer\u00eancia do processo<\/strong> e continue clicando em Avan\u00e7ar<\/strong>;<\/p>\r\n

\"Preferences<\/p>\r\n

Ap\u00f3s verificar se voc\u00ea escolheu dados v\u00e1lidos, clique em Iniciar processo<\/strong> e Confirmar<\/strong> as a\u00e7\u00f5es.<\/p>\r\n

\"Start<\/p>\r\n

Agora voc\u00ea sabe como excluir ou anonimizar dados usando um arquivo CSV. Esperamos que isso torne o seu fluxo de trabalho mais eficiente.<\/p>\r\n

Ali\u00e1s, voc\u00ea tamb\u00e9m pode editar anexos de tickets a partir de um arquivo CSV da mesma maneira. Basta importar o arquivo CSV como descrevemos anteriormente e selecionar a op\u00e7\u00e3o Editar anexos de tickets<\/strong>.<\/p>\r\n

\"Redact<\/p>\r\n

Depois, selecione Prefer\u00eancias salvas<\/strong> ou edite-as e continue o processo.<\/p>\r\n

\"Select<\/p>\r\n

Para saber mais sobre as prefer\u00eancias e o processo de edi\u00e7\u00e3o de anexos, consulte o guia do nosso complemento Attachment Deletion<\/a>.<\/span><\/p>\r\n

Ainda tem d\u00favidas ou sugest\u00f5es? Sinta-se \u00e0 vontade para entrar em contato conosco<\/span><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Os dados podem ser processados no aplicativo GDPR Compliance a partir de um …","protected":false},"author":40,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-8967","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-gdpr-compliance"],"yoast_head":"Excluindo e Anonimizando a partir de um arquivo CSV - GrowthDot<\/title>\n<meta name=\"description\" content=\"Se voc\u00ea est\u00e1 procurando uma maneira de excluir ou anonimizar as informa\u00e7\u00f5es dos usu\u00e1rios no GDPR Compliance, experimente processar os dados a partir de um arquivo CSV.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Excluindo e Anonimizando a partir de um arquivo CSV\" \/>\n<meta property=\"og:description\" content=\"Se voc\u00ea est\u00e1 procurando uma maneira de excluir ou anonimizar as informa\u00e7\u00f5es dos usu\u00e1rios no GDPR Compliance, experimente processar os dados a partir de um arquivo CSV.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/\" \/>\n<meta property=\"og:site_name\" content=\"GrowthDot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GrowthDot\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-05T13:24:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@growthdot\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/\",\"url\":\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/\",\"name\":\"Excluindo e Anonimizando a partir de um arquivo CSV - GrowthDot\",\"isPartOf\":{\"@id\":\"https:\/\/growthdot.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png\",\"datePublished\":\"2022-05-24T13:55:43+00:00\",\"dateModified\":\"2025-11-05T13:24:03+00:00\",\"description\":\"Se voc\u00ea est\u00e1 procurando uma maneira de excluir ou anonimizar as informa\u00e7\u00f5es dos usu\u00e1rios no GDPR Compliance, experimente processar os dados a partir de um arquivo CSV.\",\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/#primaryimage\",\"url\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png\",\"contentUrl\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/growthdot.com\/#website\",\"url\":\"https:\/\/growthdot.com\/\",\"name\":\"GrowthDot\",\"description\":\"Zendesk Customization, Apps, Themes and Help\",\"publisher\":{\"@id\":\"https:\/\/growthdot.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/growthdot.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/growthdot.com\/#organization\",\"name\":\"GrowthDot\",\"url\":\"https:\/\/growthdot.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/growthdot.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png\",\"contentUrl\":\"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png\",\"width\":512,\"height\":512,\"caption\":\"GrowthDot\"},\"image\":{\"@id\":\"https:\/\/growthdot.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/GrowthDot\",\"https:\/\/x.com\/growthdot\",\"https:\/\/www.linkedin.com\/company\/growthdot-com\",\"https:\/\/www.youtube.com\/channel\/UCByyK9Qf1AM4oKL8E4gubZg\"],\"email\":\"contact@growthdot.com\",\"legalName\":\"GrowthDot\",\"description\":\"Zendesk Customization, Apps, Themes and Help\",\"contactPoint\":[{\"contactType\":\"customer service\",\"areaServed\":\"Worldwide\",\"availableLanguage\":[{\"@type\":\"Language\",\"name\":\"English\",\"alternateName\":\"en\"},{\"@type\":\"Language\",\"name\":\"Deutsch\",\"alternateName\":\"de\"},{\"@type\":\"Language\",\"name\":\"French\",\"alternateName\":\"fr\"},{\"@type\":\"Language\",\"name\":\"Spanish\",\"alternateName\":\"es\"},{\"@type\":\"Language\",\"name\":\"Portuguese\",\"alternateName\":\"pt\"}],\"@type\":\"ContactPoint\",\"email\":\"contact@growthdot.com\"}]}]}<\/script>","yoast_head_json":{"title":"[:en]Deleting and Anonymizing from CSV File[:fr]Suppression et anonymisation \u00e0 partir d\u2019un fichier CSV[:de]L\u00f6schen und Anonymisieren aus CSV-Datei[:es]Eliminar y Anonimizar desde un archivo CSV[:pb]Excluindo e Anonimizando a partir de um arquivo CSV[:] - GrowthDot","description":"Se voc\u00ea est\u00e1 procurando uma maneira de excluir ou anonimizar as informa\u00e7\u00f5es dos usu\u00e1rios no GDPR Compliance, experimente processar os dados a partir de um arquivo CSV.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/","og_locale":"pt_BR","og_type":"article","og_title":"Excluindo e Anonimizando a partir de um arquivo CSV","og_description":"Se voc\u00ea est\u00e1 procurando uma maneira de excluir ou anonimizar as informa\u00e7\u00f5es dos usu\u00e1rios no GDPR Compliance, experimente processar os dados a partir de um arquivo CSV.","og_url":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/","og_site_name":"GrowthDot","article_publisher":"https:\/\/www.facebook.com\/GrowthDot","article_modified_time":"2025-11-05T13:24:03+00:00","og_image":[{"url":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@growthdot","twitter_misc":{"Est. reading time":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/","url":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/","name":"Excluindo e Anonimizando a partir de um arquivo CSV - GrowthDot","isPartOf":{"@id":"https:\/\/growthdot.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/#primaryimage"},"image":{"@id":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/#primaryimage"},"thumbnailUrl":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png","datePublished":"2022-05-24T13:55:43+00:00","dateModified":"2025-11-05T13:24:03+00:00","description":"Se voc\u00ea est\u00e1 procurando uma maneira de excluir ou anonimizar as informa\u00e7\u00f5es dos usu\u00e1rios no GDPR Compliance, experimente processar os dados a partir de um arquivo CSV.","inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/growthdot.com\/pb\/help\/deleting-and-anonymizing-from-csv-file\/#primaryimage","url":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png","contentUrl":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2022\/05\/CSV-Import-GDPR.png"},{"@type":"WebSite","@id":"https:\/\/growthdot.com\/#website","url":"https:\/\/growthdot.com\/","name":"GrowthDot","description":"Zendesk Customization, Apps, Themes and Help","publisher":{"@id":"https:\/\/growthdot.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/growthdot.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/growthdot.com\/#organization","name":"GrowthDot","url":"https:\/\/growthdot.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/growthdot.com\/#\/schema\/logo\/image\/","url":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png","contentUrl":"https:\/\/growthdot.com\/wp-content\/uploads\/sites\/14\/2023\/08\/GrowthDot-Logo.png","width":512,"height":512,"caption":"GrowthDot"},"image":{"@id":"https:\/\/growthdot.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/GrowthDot","https:\/\/x.com\/growthdot","https:\/\/www.linkedin.com\/company\/growthdot-com","https:\/\/www.youtube.com\/channel\/UCByyK9Qf1AM4oKL8E4gubZg"],"email":"contact@growthdot.com","legalName":"GrowthDot","description":"Zendesk Customization, Apps, Themes and Help","contactPoint":[{"contactType":"customer service","areaServed":"Worldwide","availableLanguage":[{"@type":"Language","name":"English","alternateName":"en"},{"@type":"Language","name":"Deutsch","alternateName":"de"},{"@type":"Language","name":"French","alternateName":"fr"},{"@type":"Language","name":"Spanish","alternateName":"es"},{"@type":"Language","name":"Portuguese","alternateName":"pt"}],"@type":"ContactPoint","email":"contact@growthdot.com"}]}]}},"_links":{"self":[{"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/ht-kb\/8967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/comments?post=8967"}],"version-history":[{"count":0,"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/ht-kb\/8967\/revisions"}],"wp:attachment":[{"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/media?parent=8967"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/ht-kb-category?post=8967"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/growthdot.com\/pb\/wp-json\/wp\/v2\/ht-kb-tag?post=8967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}