Proactive Campaigns for Zendesk – fields mapping is added

Maybe you thought about the possibility of choosing the specific user fields to import to Zendesk. If you did so, then our Proactive Campaigns for Zendesk app will be helpful. Now the field mapping view is available for your convenience when you are importing a user CSV file. Let's scope out where and how to use this feature.

Import a CSV with data syncing

Currently, the import of a .csv file is possible only during the campaign creation. Added field mapping guarantees proper synchronization with your Zendesk instance and data transition without any failures. To match your fields and import data successfully follow the next steps:

At first, you need to go to the Campaigns tab, choose “Create Campaign”, and enter the Campaign name. Then add the needed Tags and click the "Next" button.

Proactive Campaigns For Zendesk Create CampaignCampaigns tab

You’ll be taken to the Select target list step. There, you'll see the Import Users List tab, just select it.

Note: If you have any doubts about creating the proper CSV file, download and check the sample and compare if your file meets the requirements.

Proactive Campaigns For Zendesk SampleSelect Target List tab

Then, Drag and Drop some files on the marked area.

Proactive Campaigns For Zendesk Drag DropMarked area

Or, select the file saved on your device.

Proactive Campaigns For Zendesk Select FileSelect a file

After it, the mapping window with your custom and Zendesk fields will appear. Decide what files you want to import and choose the corresponding in the mapping tab. If there’s no need to import a certain field, select “Don’t Import”. Moreover, you don’t have to change any fields in your .csv file, the app just extracts the required data. Make sure you have chosen Name and Email, as these fields are required.

Proactive Campaigns For Zendesk Field Mapping

Field mapping view

When ready, click Save.
Note: You can always redact the field mapping before you run the campaign, just click the icon with arrows.

Proactive Campaigns For Zendesk Arrow IconChange the field mapping

Finally, click Next and continue creating your campaign. As soon as the email campaigns process is started, your users with the necessary fields will be imported.

Proactive Campaigns for Zendesk - you should try!

See Proactive Campaigns as a reliable and functional app for yourself. It helps to reach a huge amount of your existing and potential clients at the right times, creating Zendesk tickets with any status. Also, it allows assigning and sharing campaigns between agents, scheduling campaigns, and importing users without any stress and effort. That’s all possible right from your Zendesk instance together with Proactive Campaigns!

By the way, there are other custom apps, Zendesk theme customization, and Zendesk consulting services. Enjoy working in Zendesk with us!

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