Blog

  • Customer Support

Perfect Chat Etiquette - Best Practices

Having a help desk account for your customer support team implies the ability to communicate…

  • Customer Support

Zendesk Chat - Features, Implementation, and Use Cases

Are you considering implementing a third-party support chat system? Then you should probably take a…

  • Sales

Top 11 Tools and Tactics To Find Any Email Address

In our previous post, we discussed the proven formulas and tactics of cold emailing that…

  • News

Pricing plans for Proactive Campaigns - Key details

Proactive Campaigns received many positive reviews from clients as it proved its functionality. So, you…

  • Interviews

Don’t Know How to Act in Case of Failures with Customers? Get Answers in the Interview with Roy Atkinson

Customer support agents often meet with problem clients and do not know how to act.…

  • Interviews

Nadav Dakner’s guidelines to a successful scenario for any marketing campaign

Sometimes companies and their owners try to find the universal recipe of creating a successful…

  • Interviews

Effective service conversations - the basics of writing to customers with Leslie O’Flahavan

Email, social media, chat. It’s a wonder how customer service agents can maintain effective communication…

  • Success Stories

What benefits has Email Tracking brought for Vida Cámara?

Chile location 2013 founded 201-500 employees Email Tracking Uses the app to track email opens;…

  • Sales

Alternative CRM for Zendesk. What is Kanban Pro?

CRM system or Customer Relationship Management system is something more than just managing the leads’,…