Blog

• Customer Support

Ways to Develop an Effective Customer Service Management Strategy

Navigating the world of business? One thing's for sure: a top-notch customer service management strategy…

• Customer Support
• GDPR Compliance

Implementing a Privacy-Focused Customer Experience

Privacy has become one of customers' biggest concerns today, affecting the overall customer experience. Companies…

• Zendesk Data Import

How to Prepare for Zendesk Migration

If you decide that your current help desk solution doesn’t cut it anymore and you…

• News

Purge My Zendesk - Clean data in a few clicks!

Data deletion is vital to information security, especially when working with clients. In some cases,…

• Customer Support

How To Build A Powerful Customer Service Knowledge Base

For today's companies, having a customer service knowledge base is like having a secret weapon…

• Zendesk Data Import

Salesforce vs Zendesk - Migrate Your Support From Salesforce to Zendesk

If your company is big enough to warrant an entire support department, you are probably…

• Customer Support

How to Reduce Customer Service Response Time

Ensuring customer satisfaction and building loyalty depends on how quickly customer service responds. This article…

• Sales

How to Increase Sales for Small Business

Sales is a part of any small business today. Still, it can also become a…

• Customer Support

How to Apologize to a Customer for Poor Service and How Not to Do it

According to a recent study, 91% of customers are more likely to continue doing business…