Blog

  • Interviews

eCommerce Marketing Guidelines with Chloë Thomas

Managing marketing in eCommerce can turn out to be a challenge if you don’t approach…

  • News

CRM and Deals Update - New Deal Management View

CRM for Zendesk deal view was updated for a fast and convenient management process. CRM…

  • News

Proactive Campaigns Update - New “Create Campaign” Page View

Recently, the GrowthDot team updated the “Create new campaign” page view to improve the UX.…

  • News

Email Tracking Update – Track emails via Zendesk mobile app

From now on, Email Tracking users are capable of tracking all email opens in the…

  • News

We’ve closed the Free Version of Proactive Campaigns

On March 1st, GrowthDot will stop providing support for the Free version of Proactive Campaigns…

  • Interviews

Shep Hyken – How to build a great customer service culture

It’s obvious that customer service and experience is a foundation of creating long-lasting relationships with…

  • Customer Support

Customer Self-service Mistakes Zendesk Can Help Fix

As many of you already know, small companies that work in the B2C sector often…

  • Customer Support

Your Guide To Zendesk Talk

We’ve seen many different communication systems over the years. Yet, somehow, we keep coming back…

  • Customer Support

Zendesk Support - An Essential Customer Retention Tool

Often, customer support goes well beyond what your support team can deliver. It can be…