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  • Sales

Sales Trends to Keep Track of in 2024

So 2023 came and went, but marketing continues to push new boundaries. New sales trends…

  • Customer Support

13 Tips on How to Use Zendesk to the Max

Zendesk is a leader among help desk software providers for a good reason. It's all…

  • Customer Support

eCommerce Customer Service: Best Practices for 2024

The world is going online, which is good news for eCommerce. According to research by…

  • Customer Support

Writing the Perfect Customer Support Email in 2024

Today, customer support email remains a critical channel for businesses to communicate with their customers.…

  • News

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  • Customer Support

NPS and Survey vs Survey app for Zendesk: choose the right feedback tool

We all know that in the 21st century, there is an increasingly competitive global marketplace…

  • Customer Support
  • Marketing

CSAT vs NPS Surveys: Choosing the Right Metrics

CSAT vs NPS - which surveys will work best for you? Every business owner wants…

  • Marketing

7 Trends Defining the Marketing Fashion of 2024

How to stay competitive? How to earn the customers’ trust and respect? How to gain…

  • Customer Support

Ways to Develop an Effective Customer Service Management Strategy

Navigating the world of business? One thing's for sure: a top-notch customer service management strategy…