Customer Data Protection: Importance & Best Practices

6 months ago

Cybercrime is a highly profitable business today. According to Cybersecurity Ventures, global cybercrime costs are expected to rise by 15%…

What Does NPS Mean? Net Promoter Score Question

6 months ago

The most popular survey question is: "On a scale of 0 to 10, how likely are you to recommend our…

How to Send Order Confirmations in Zendesk?

6 months ago

Sending order confirmations in Zendesk isn’t a built-in feature (since Zendesk is primarily a support tool, not an eCommerce platform),…

Customer First Strategy: Benefits, Examples & How to Apply It

6 months ago

"The sole reason we are in business is to make life less difficult for our clients." - Matthew Odgers Gone…

Measure Marketing Results and Effectiveness

6 months ago

In today’s hyper-competitive digital world, you can’t just “set it and forget it” when it comes to marketing. But how…

Difference Between Sales and Marketing (Full Guide)

7 months ago

“The sales team owns the sales funnel. But as a B2B marketer, you feed the top of their funnel.” –…

How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns

7 months ago

The Proactive Campaigns app allows you to add multiple user details in Zendesk, enabling you to send all customer information…

Collect Customer Feedback and How to Use It

7 months ago

“Without customer feedback, you are walking blind.” - Unknown Regardless of your niche, getting customer feedback is an excellent way…

How to Add Personalized Hyperlinks inside Emails with Proactive Campaigns

7 months ago

Managing links in email campaigns can be more complicated than it seems. One of our clients needed to send Zendesk…