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  • Customer Support

Zendesk Implementation – What to Avoid and Where to Start

When you start working with a third-party application, the first thing that you start to…

  • GDPR Compliance

GDPR for US Companies: a Checklist for Compliance

In an era where data breaches and privacy concerns are increasingly common, understanding the General…

  • Customer Support

20 Help Center Designs that are Worth Stealing

A public help center enables businesses to engage with customers and build strong relationships. Help…

  • GDPR Compliance

CCPA vs GDPR: Key Differences and Similarities [Infographic]

The California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) set benchmarks…

  • News

Latest updates of Email Tracking for Zendesk

Email Tracking for Zendesk was conceived as a mail tracker first. However, it has gone…

  • News

Video Reply for Zendesk - Updates

Customer support searches for new ways to carry out clients’ queries effectively. Therefore, Video Reply…

  • Success Stories

How did Video Reply prove to be an effective solution for AIMS360

USA location 1984 founded 11-50 employees Video Reply Uses the app to provide video assistance;…

  • Sales

What is Sales Pipeline Management? Full Guide

Today, more than ever before, understanding and managing your sales pipeline is the cornerstone of…

  • Customer Support

Best Customer Service Books You Need to Read

Today, having excellent customer service is a working approach toward business growth and sustainability for…