"Without data, you’re just another person with an opinion." – W. Edwards Deming. Data drives decisions, especially in marketing operations.…
A single large campaign can generate hundreds or even thousands of tickets in Zendesk, and most teams still reassign them…
Zendesk announced the retirement of its Zendesk Sell system in 2027, citing investment prioritization and a focus on customer support…
Nothing frustrates a customer more than silence during a service outage. Every business experiences incidents, even multiple at once, and…
How many of your support emails go unread? If you’re like most Zendesk agents, the answer is: more than you’d…
Timely and efficient customer service is one of the critical components of any successful business. We’re in an age where…
Today, customer support email remains a critical channel for businesses to communicate with their customers. Studies show that 63% of…
So 2024 came and went, but marketing continues to push new boundaries. New sales trends and 2025 are no different.…
The greatest trend in customer service is proactive support, where companies try to predict what customers need and solve problems…