If you’ve ever tried to anonymize tickets in Zendesk and got stuck because the requester was suspended, you’re not alone.…
Cybercrime is a highly profitable business today. According to Cybersecurity Ventures, global cybercrime costs are expected to rise by 15%…
The most popular survey question is: "On a scale of 0 to 10, how likely are you to recommend our…
Sending order confirmations in Zendesk isn’t a built-in feature (since Zendesk is primarily a support tool, not an eCommerce platform),…
"The sole reason we are in business is to make life less difficult for our clients." - Matthew Odgers Gone…
In today’s hyper-competitive digital world, you can’t just “set it and forget it” when it comes to marketing. But how…
“The sales team owns the sales funnel. But as a B2B marketer, you feed the top of their funnel.” –…
The Proactive Campaigns app allows you to add multiple user details in Zendesk, enabling you to send all customer information…
“Without customer feedback, you are walking blind.” - Unknown Regardless of your niche, getting customer feedback is an excellent way…