According to the latest statistics, chatbots handle more than 68.9% of customer tickets from start to finish. Luckily, as one…
64% of businesses plan to increase their investment in customer service automation. - Source Automated customer service is a double-edged…
If you’re reading this article, GrowthDot services and plugins may be familiar to you. Already using one of our Zendesk…
"I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how…
“A cold email is proof that optimism isn’t dead—you still believe someone will reply.” Cold emailing, while initially challenging, can…
In the world of business communications, how you conclude an email can be just as important as the content. The…
Today, small and large businesses seek the best solution to deliver exceptional customer service. And CRM can easily improve a…
Today, providing exceptional customer service is crucial for business growth and customer retention. Among various tools and strategies, live chat…
How to stay competitive? How to earn the customers’ trust and respect? How to gain new clients and keep the…