How Zendesk Kanban Boards Help Agents Prioritize Tickets Based on Email Opens
How many of your support emails go unread? If you’re like most Zendesk agents, the…
1 week ago
Blog
What is Email Tracking for Zendesk and How It Can Help Your Support Team
Timely and efficient customer service is one of the critical components of any successful business.…
2 weeks ago
12 Customer Support Email Templates and Examples
Today, customer support email remains a critical channel for businesses to communicate with their customers.…
1 month ago
Sales Trends to Keep Track of in 2025
So 2024 came and went, but marketing continues to push new boundaries. New sales trends…
2 months ago
Top 10 Customer service trends in 2026
The greatest trend in customer service is proactive support, where companies try to predict what…
2 months ago
Updates to Kanban Pro for Zendesk
Kanban Pro is a powerful tool designed to support your sales efforts and boost your…
2 months ago
15 Best Zendesk Apps in 2026: Improve Your Customer Service
With over 1,500 integrations in the Zendesk Marketplace, we've selected the 15 best Zendesk apps…
2 months ago
Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?
When Zendesk released its Data Protection Add-on, many users thought it had finally solved their…
2 months ago
How to Anonymize Tickets from Suspended Users in Zendesk (Without Errors)
If you’ve ever tried to anonymize tickets in Zendesk and got stuck because the requester…
2 months ago