Blog

  • News

Updates in Proactive Campaigns for Zendesk

The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…

  • News

New features in GDPR Compliance for Zendesk

Automation in Zendesk is essential if you need to save time for agents to perform…

  • Customer Support

Customer First Strategy: Benefits, Examples & How to Apply It

"The sole reason we are in business is to make life less difficult for our…

  • Marketing

Measure Marketing Results and Effectiveness

In today’s hyper-competitive digital world, you can’t just “set it and forget it” when it…

  • Marketing
  • Sales

Difference Between Sales and Marketing (Full Guide)

“The sales team owns the sales funnel. But as a B2B marketer, you feed the…

  • Zendesk App How-Tos

How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns

The Proactive Campaigns app allows you to add multiple user details in Zendesk, enabling you…

  • Customer Support
  • Marketing

Collect Customer Feedback and How to Use It

“Without customer feedback, you are walking blind.” - Unknown Regardless of your niche, getting customer…

  • Zendesk App How-Tos

How to Add Personalized Hyperlinks inside Emails with Proactive Campaigns

Managing links in email campaigns can be more complicated than it seems. One of our…

  • Zendesk App How-Tos

How to Track and Improve Agent Performance in Zendesk

When you manage a customer support team, one of your top priorities is ensuring agents…