If your support team sends outbound notifications, incident alerts or mass updates through Zendesk, you have probably seen the announcement:…
“To get the right message to the right person at the right time, you first need to get the right…
Companies focused on customer needs are 60% more profitable than those that do not do this. But what exactly does…
France and Italy have introduced new requirements around email open tracking, and Zendesk teams are asking whether they need to…
Email Tracking for Zendesk was conceived as a mail tracker first. However, it has gone beyond that concept from a…
Europe location 2000's founded 100+ employees GDPR Compliance One scheduled, automated process instead of manual, cross-team data handling; Flexible controls…
The claim that women speak 20,000 words per day and men speak 7,000 is a popular myth that was taken…
If you need to collect more useful customer feedback in Zendesk, there’s an NPS and Survey app that goes beyond…
As of 1 March 2026, the CMS Enforcement Tracker recorded 2,685 GDPR fines, up 440 from 2025, totaling EUR 6.11…