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  • Customer Support

Hows and Whys of Skill-based Routing in Zendesk

Skill-based Zendesk routing streamlines customer service operations by connecting customers with the right agents faster,…

  • News

Updates in Proactive Campaigns for Zendesk

The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…

  • Customer Support

What is a Zendesk Chatbot and How to Create One?

According to the latest statistics, chatbots handle more than 68.9% of customer tickets from start…

  • Customer Support

Automated Customer Service: A Complete Guide

64% of businesses plan to increase their investment in customer service automation. - Source Automated…

  • News
  • Sales

Get a 20% discount coupon using our Zendesk plugins!

If you’re reading this article, GrowthDot services and plugins may be familiar to you. Already…

  • Customer Support

12 CSAT Survey Questions with Examples

"I think it's very important to have a feedback loop, where you're constantly thinking about…

  • Sales

Best Cold Email Templates and Cold Email Examples For Warm Communication

“A cold email is proof that optimism isn’t dead—you still believe someone will reply.” Cold…

  • Marketing
  • Sales

How to Unlock Sales and Marketing Responsibilities

“The sales team owns the sales funnel. But as a B2B marketer, you feed the…

  • Customer Support

The Power of Customer First Strategy

"The sole reason we are in business is to make life less difficult for our…