Hows and Whys of Skill-based Routing in Zendesk
Skill-based Zendesk routing streamlines customer service operations by connecting customers with the right agents faster,…
2 days ago
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Updates in Proactive Campaigns for Zendesk
The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…
1 week ago
What is a Zendesk Chatbot and How to Create One?
According to the latest statistics, chatbots handle more than 68.9% of customer tickets from start…
3 weeks ago
Automated Customer Service: A Complete Guide
64% of businesses plan to increase their investment in customer service automation. - Source Automated…
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Get a 20% discount coupon using our Zendesk plugins!
If you’re reading this article, GrowthDot services and plugins may be familiar to you. Already…
4 weeks ago
12 CSAT Survey Questions with Examples
"I think it's very important to have a feedback loop, where you're constantly thinking about…
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Best Cold Email Templates and Cold Email Examples For Warm Communication
“A cold email is proof that optimism isn’t dead—you still believe someone will reply.” Cold…
2 months ago
How to Unlock Sales and Marketing Responsibilities
“The sales team owns the sales funnel. But as a B2B marketer, you feed the…
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The Power of Customer First Strategy
"The sole reason we are in business is to make life less difficult for our…
2 months ago