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  • Customer Support
  • GDPR Compliance

Customer Data Protection: Importance & Best Practices

Cybercrime is a highly profitable business today. According to Cybersecurity Ventures, global cybercrime costs are…

  • Customer Support

What Does NPS Mean? Net Promoter Score Question

The most popular survey question is: "On a scale of 0 to 10, how likely…

  • Zendesk App How-Tos

How to Send Order Confirmations in Zendesk?

Sending order confirmations in Zendesk isn’t a built-in feature (since Zendesk is primarily a support…

  • News

Updates in Proactive Campaigns for Zendesk

The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…

  • News

New features in GDPR Compliance for Zendesk

Automation in Zendesk is essential if you need to save time for agents to perform…

  • Customer Support

Customer First Strategy: Benefits, Examples & How to Apply It

"The sole reason we are in business is to make life less difficult for our…

  • Marketing

Measure Marketing Results and Effectiveness

In today’s hyper-competitive digital world, you can’t just “set it and forget it” when it…

  • Marketing
  • Sales

Difference Between Sales and Marketing (Full Guide)

“The sales team owns the sales funnel. But as a B2B marketer, you feed the…

  • Zendesk App How-Tos

How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns

The Proactive Campaigns app allows you to add multiple user details in Zendesk, enabling you…