Top 10 Customer service trends in 2026
The greatest trend in customer service is proactive support, where companies try to predict what…
3 days ago
Blog
Updates to Kanban Pro for Zendesk
Kanban Pro is a powerful tool designed to support your sales efforts and boost your…
5 days ago
15 Best Zendesk Apps in 2026: Improve Your Customer Service
With over 1,500 integrations in the Zendesk Marketplace, we've selected the 15 best Zendesk apps…
5 days ago
Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?
When Zendesk released its Data Protection Add-on, many users thought it had finally solved their…
6 days ago
How to Anonymize Tickets from Suspended Users in Zendesk (Without Errors)
If you’ve ever tried to anonymize tickets in Zendesk and got stuck because the requester…
2 weeks ago
Customer Data Protection: Importance & Best Practices
Cybercrime is a highly profitable business today. According to Cybersecurity Ventures, global cybercrime costs are…
3 weeks ago
What Does NPS Mean? Net Promoter Score Question
The most popular survey question is: "On a scale of 0 to 10, how likely…
3 weeks ago
How to Send Order Confirmations in Zendesk?
Sending order confirmations in Zendesk isn’t a built-in feature (since Zendesk is primarily a support…
3 weeks ago
Updates in Proactive Campaigns for Zendesk
The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…
3 weeks ago