Hows and Whys of Skill-based Routing in Zendesk
Skill-based Zendesk routing streamlines customer service operations by connecting customers with the right agents faster,…
Skill-based Zendesk routing streamlines customer service operations by connecting customers with the right agents faster,…
The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…
According to the latest statistics, chatbots handle more than 68.9% of customer tickets from start…
64% of businesses plan to increase their investment in customer service automation. - Source Automated…
If you’re reading this article, GrowthDot services and plugins may be familiar to you. Already…
"I think it's very important to have a feedback loop, where you're constantly thinking about…
“A cold email is proof that optimism isn’t dead—you still believe someone will reply.” Cold…
“The sales team owns the sales funnel. But as a B2B marketer, you feed the…
"The sole reason we are in business is to make life less difficult for our…