Alternative CRM for Zendesk. What is CRM and Deals?
Zendesk announced the retirement of its Zendesk Sell system in 2027, citing investment prioritization and…
18 hours ago
Blog
15 Best Zendesk Apps in 2026: Improve Your Customer Service
With over 1,500 integrations in the Zendesk Marketplace, we've selected the 15 best Zendesk apps…
22 hours ago
How to Organize Your Proactive Emails Across Multiple Incidents in Zendesk
Nothing frustrates a customer more than silence during a service outage. Every business experiences incidents,…
2 weeks ago
Updates in Proactive Campaigns for Zendesk
The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…
3 weeks ago
How Zendesk Kanban Boards Help Agents Prioritize Tickets Based on Email Opens
How many of your support emails go unread? If you’re like most Zendesk agents, the…
1 month ago
What is Email Tracking for Zendesk and How It Can Help Your Support Team
Timely and efficient customer service is one of the critical components of any successful business.…
1 month ago
12 Customer Support Email Templates and Examples
Today, customer support email remains a critical channel for businesses to communicate with their customers.…
2 months ago
Sales Trends to Keep Track of in 2026
So 2024 came and went, but marketing continues to push new boundaries. New sales trends…
2 months ago
Top 10 Customer service trends in 2026
The greatest trend in customer service is proactive support, where companies try to predict what…
2 months ago