How to Use the Zendesk Kanban Board for Efficient Ticket Management

2 months ago

A Zendesk Kanban board helps support teams manage tickets more efficiently by visualizing ticket progress, prioritizing tasks, and organizing workloads…

Updates to Kanban Pro app for Zendesk

2 months ago

Kanban Pro for Zendesk is the latest integration we created at GrowthDot. Due to high demand and the clear benefits…

15 Best Zendesk Apps in 2026: Improve Your Customer Service

2 months ago

With over 1,500 integrations in the Zendesk Marketplace, we've selected the 15 best Zendesk apps to boost customer support instantly.…

How Laboratorios Vanguard Improved Customer Communication Efficiency

2 months ago

Catalonia location 2005 founded 11-50 employees Proactive Campaigns Reduced time for sending a large number of emails; Possibility to use…

How Prowind Gained a Smarter Project Tracking with Kanban Pro

2 months ago

Germany location 2000 founded 51-200 employees Kanban Pro Provides a good visibility and a clean user interface; Reduced horizontal scrolling;…

7 Reasons to Use a Screen Recording Plugin for Zendesk

3 months ago

Zendesk screen recording plugins increase customer engagement by 24%. For many people, calling customer support can be deflating and disappointing.…

How to Improve Campaign Reporting with Ticket Exports in Proactive Campaigns for Zendesk

3 months ago

"Without data, you’re just another person with an opinion." – W. Edwards Deming. Data drives decisions, especially in marketing operations.…

How to Assign Tickets to Multiple Agents within One Email Campaign in Zendesk

3 months ago

A single large campaign can generate hundreds or even thousands of tickets in Zendesk, and most teams still reassign them…

Alternative CRM for Zendesk. What is CRM and Deals?

3 months ago

Zendesk announced the retirement of its Zendesk Sell system in 2027, citing investment prioritization and a focus on customer support…