As stated in the research by IBM, 78% of US citizens treat the ability of the company to keep their…
Did you know that effective use of help desk software can boost customer satisfaction rates by as much as 35%?…
The cost of breaking GDPR rules has skyrocketed! Statista reports that the average fine jumped from 500,000 euros in 2019…
Zendesk is a cloud-based customer service platform that helps businesses manage support tickets, customer communication, and help center content in…
Automation in Zendesk is essential if you need to save time for agents to perform higher-priority tasks and create a…
Mass email marketing has no value now if you just send the same content to all of your target audiences.…
Need to learn about your audience's preferences and improve your customer support strategy? Our team took care to make this…
Proactive Campaigns Send bulk emails to key customer segments; Congratulate customers on birthdays and holidays; Maintain proactive communication with VIP…
CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) are two different survey metrics. CSAT measures how satisfied a customer…