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zendesk tips and tricks
18 min read

13 Tips on How to Use Zendesk to the Max

  • Customer Support

To get the most out of your support, learn 13 tips on how to use Zendesk. They will lift your customer experience rate to a new level.

Avatar for Natalia Zhontsa
Natalia Zhontsa
February 26, 2025

Explore Our Top Articles

21 min read

15 Best Zendesk Apps in 2025: Improve Your Customer Service

Do you want to get the maximum of your help desk platform? Here we covered top 15 Zendesk apps you will definitely fall in love with!

18 min read

20 Help Center Designs that are Worth Stealing

You created a help center, but it seems that it's still not that useful anyway? Here are ideas to make your Help Center design better.

21 min read

What is Customer Service And Its Main Components?

Here's a full guide on customer service. Read it to learn all the basics, essential features, tools, and the importance ...

Updates In Proactive Campaigns
48 min read

Updates in Proactive Campaigns for Zendesk

  • News

Let's see what updates in Proactive Campaigns our team recently implemented.

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 30, 2025
Success Story Pixartprinting
5 min read

How Pixartprinting scaled communication in 6 languages with Proactive Campaigns

  • Success Stories

See how Pixartprinting scaled multilingual communication with Proactive Campaigns for...

Avatar for Karina Kulishova
Karina Kulishova
June 20, 2025
Hal Leonard Europe Success Story
5 min read

How Hal Leonard Europe Streamlined Customer Outreach with Proactive Campaigns

  • Success Stories

Hal Leonard Europe utilizes Proactive Campaigns to send bulk emails via Zendesk, saving...

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 16, 2025
GDPR Compliance for Zendesk
44 min read

New features in GDPR Compliance for Zendesk

  • News

We add new options in GDPR Compliance for Zendesk from time to time.

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 16, 2025
How To Reduce Ticket Resolution Time
12 min read

How to Reduce Ticket Resolution Time in Zendesk?

  • Customer Support

Discover key insights about ticket resolution time in Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 9, 2025
Success Story MOIA
4 min read

How MOIA automates ticket deletion in Zendesk with GDPR Compliance

  • Success Stories

See how MOIA keeps their Zendesk clean and compliant using the GDPR Compliance app —...

Avatar for Karina Kulishova
Karina Kulishova
May 29, 2025
Email Tracking for Zendesk
Email Tracking for Zendesk

Want to know whether your emails are being opened by your customers?

Email Tracking provides you with valuable insights into the time and date the emails were opened by your customers as well as the links they clicked.

Success Story Green Man Gaming
4 min read

How Green Man Gaming made customer service more self-sufficient with Proactive Campaigns

  • Success Stories

Discover how Green Man Gaming used Proactive Campaigns for Zendesk to send quick bulk...

Avatar for Karina Kulishova
Karina Kulishova
May 16, 2025
Follow up Emails
17 min read

How to Write a Follow-up Email: Best Practices, Examples & Templates

  • Marketing

Discover best practices on how to write a follow-up email.

Avatar for Natalia Zhontsa
Natalia Zhontsa
May 14, 2025
Success Story Blue Bear Self Storage
5 min read

How Blue Bear Self Storage simplified bulk emails with Proactive Campaigns

  • Success Stories

Considering a Zendesk app for bulk emails? Read how Proactive Campaigns helped a UK...

Avatar for Karina Kulishova
Karina Kulishova
May 12, 2025
CRM For Small Business
23 min read

10 Best CRMs for Small Business

  • Sales

Discover the 10 best CRM systems for small businesses.

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
May 4, 2025
Proactive Campaigns for Zendesk
Proactive Campaigns for Zendesk

Send mass email campaigns via Zendesk Support easily!

Use Proactive Campaigns to segment customers into lists and create personalized email campaigns. Send automated time-triggered follow-up campaigns.

6 min read

4 Zendesk Cleanup Workflows Every Admin Should Know

  • Customer Support
  • GDPR Compliance

Learn 4 ways of Zendesk cleanup using combined lists to optimize performance, reduce...

Avatar for Karina Kulishova
Karina Kulishova
May 2, 2025
Success Story Ascensos
6 min read

How GDPR Compliance helped Ascensos solve Zendesk storage challenges

  • Success Stories

Discover how Ascensos uses the GDPR Compliance app to deal with Zendesk storage limits,...

Avatar for Karina Kulishova
Karina Kulishova
May 2, 2025
How to Use Zendesk Kanban
6 min read

How to Use Kanban Board for Efficient Zendesk Ticket Management

  • Customer Support

Streamline ticket management with the Zendesk Kanban board.

Avatar for Karina Kulishova
Karina Kulishova
April 8, 2025
How To Reduce Ticket Resolution Time
12 min read

How to Reduce Ticket Resolution Time in Zendesk?

  • Customer Support

Discover key insights about ticket resolution time in Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 9, 2025
6 min read

4 Zendesk Cleanup Workflows Every Admin Should Know

  • Customer Support
  • GDPR Compliance

Learn 4 ways of Zendesk cleanup using combined lists to optimize performance, reduce...

Avatar for Karina Kulishova
Karina Kulishova
May 2, 2025
How to Use Zendesk Kanban
6 min read

How to Use Kanban Board for Efficient Zendesk Ticket Management

  • Customer Support

Streamline ticket management with the Zendesk Kanban board.

Avatar for Karina Kulishova
Karina Kulishova
April 8, 2025
Zendesk Apps Top 15
21 min read

15 Best Zendesk Apps in 2025: Improve Your Customer Service

  • Customer Support

Do you want to get the maximum of your help desk platform?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
March 10, 2025
zendesk tips and tricks
18 min read

13 Tips on How to Use Zendesk to the Max

  • Customer Support

To get the most out of your support, learn 13 tips on how to use Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
February 26, 2025
Skill based routing Zendesk featured
10 min read

Hows and Whys of Skill-based Routing in Zendesk

  • Customer Support

Skill-based routing is an important tool for your agents' productivity and customer...

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
February 16, 2025
Featured Zendesk Chatbot
12 min read

What is a Zendesk Chatbot and How to Create One?

  • Customer Support

A simple guide on creating a Zendesk chatbot and what benefits it can provide.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
January 30, 2025
What is Automated Customer Service
13 min read

Automated Customer Service: A Complete Guide

  • Customer Support

Discover how automated customer service works, its benefits, key technologies, and best...

Avatar for Natalia Zhontsa
Natalia Zhontsa
January 29, 2025
19 min read

12 CSAT Survey Questions with Examples

  • Customer Support

Make your CSAT survey count with the right CSAT questions.

Avatar for Karina Kulishova
Karina Kulishova
January 7, 2025
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6 min read

4 Zendesk Cleanup Workflows Every Admin Should Know

  • Customer Support
  • GDPR Compliance

Learn 4 ways of Zendesk cleanup using combined lists to optimize performance, reduce...

Avatar for Karina Kulishova
Karina Kulishova
May 2, 2025
Best GDPR Compliance Software Tools
14 min read

Top 12 Software Tools for GDPR Compliance in 2025

  • GDPR Compliance

Looking for the best GDPR compliance software in 2025?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
December 6, 2024
GDPR Compliance for Financial Institutions
7 min read

GDPR Compliance for Financial Institutions

  • GDPR Compliance

Don’t know what GDPR compliance for financial institutions means?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 10, 2024
12 min read

GDPR Email Marketing: Full Guide and Best Practices

  • GDPR Compliance
  • Marketing

Learn how to navigate GDPR email marketing with our complete guide.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 17, 2024
GDPR for US Companies
12 min read

GDPR for US Companies: a Checklist for Compliance

  • GDPR Compliance

Ensure your business meets global standards with our GDPR compliance checklist for US...

Avatar for Karina Kulishova
Karina Kulishova
May 24, 2024
GDPR vs CCPA
9 min read

CCPA vs GDPR: Key Differences and Similarities [Infographic]

  • GDPR Compliance

Read our in-depth comparison of GDPR vs CCPA to discover the key differences and...

Avatar for Karina Kulishova
Karina Kulishova
April 22, 2024
Privacy focused customer experience
6 min read

Implementing a Privacy-Focused Customer Experience

  • Customer Support
  • GDPR Compliance

No one likes the fact of sharing their data without valuable reasons.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 26, 2023
GDPR For Startups
10 min read

GDPR Compliance for Startups: 12-Point Checklist

  • GDPR Compliance

Don’t know the main rules of GDPR compliance for startups?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
August 16, 2022
GDPR Customer Data Protection Europe
8 min read

Customer Data Protection (GDPR Compliance) - Must or Not

  • Customer Support
  • GDPR Compliance

Customer data protection and GDPR compliance are the cornerstones for any marketing.

Avatar for Natalia Zhontsa
Natalia Zhontsa
March 1, 2022
Follow up Emails
17 min read

How to Write a Follow-up Email: Best Practices, Examples & Templates

  • Marketing

Discover best practices on how to write a follow-up email.

Avatar for Natalia Zhontsa
Natalia Zhontsa
May 14, 2025
Mailchimp VS Proactive Campaigns
12 min read

MailChimp vs Proactive Campaigns - What to Choose for Zendesk

  • Marketing

Mailchimp vs Proactive Campaigns? Let’s review which is better for sending mass emails...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
March 28, 2025
How To Unlock Sales And Marketing
11 min read

How to Unlock Sales and Marketing Responsibilities

  • Marketing
  • Sales

There is an eternal clash between marketing and sales Find out to what extent they are...

Avatar for Natalia Zhontsa
Natalia Zhontsa
December 15, 2024
Trends Defining the Marketing Fashion
8 min read

8 Trends Defining the Marketing Fashion of 2025

  • Marketing

The easiest way to grow is to be in trend. Keep on reading to learn about marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 20, 2024
Common Website Problems
12 min read

Top 15 Most Website Problems and How to Fix Them

  • Marketing

If your website isn’t bringing the expected results, then these 13 common website...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 29, 2024
Prevent Emails Go To Spam
16 min read

How to Prevent Spamming While Sending Mass Email Campaigns

  • Marketing

Why are my emails going to spam? Here, you can find the golden rules on how to launch...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 29, 2024
14 min read

CSAT vs NPS: Key Differences and Which One to Use

  • Customer Support
  • Marketing

Discover the key differences between CSAT and NPS and learn which metric is best suited...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 28, 2024
11 min read

15 Reasons Never To Buy Email Lists For Marketing

  • Marketing

Discover why acquiring an email list can hinder your marketing goals.

Avatar for Karina Kulishova
Karina Kulishova
October 23, 2024
9 min read

Marketing to Men vs Women: 6 Dead-Simple Tips to Succeed

  • Marketing

Effective tips and tricks on marketing to men vs women will improve your marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 15, 2024
Check out more Articles
Updates In Proactive Campaigns
48 min read

Updates in Proactive Campaigns for Zendesk

  • News

Let's see what updates in Proactive Campaigns our team recently implemented.

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 30, 2025
GDPR Compliance for Zendesk
44 min read

New features in GDPR Compliance for Zendesk

  • News

We add new options in GDPR Compliance for Zendesk from time to time.

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 16, 2025
CRM And Kanban app
11 min read

Updates to CRM and Kanban for Zendesk

  • News
  • Sales

We add updates to CRM and Deals for Zendesk regularly.

Avatar for Natalia Zhontsa
Natalia Zhontsa
March 18, 2025
GrowthDot Suite for Zendesk
3 min read

GrowthDot Suite Pro: All-in-One Solution for Zendesk Support

  • News

Explore four powerful Zendesk apps in one GrowthDot Suite Pro — the ideal solution for...

Avatar for Karina Kulishova
Karina Kulishova
February 19, 2025
Discount Coupon
3 min read

Get a 20% discount coupon using our Zendesk plugins!

  • News
  • Sales

If you are an active user of our Zendesk plugins, you have an opportunity to try all of...

Avatar for Natalia Zhontsa
Natalia Zhontsa
January 21, 2025
10 min read

Get Updated on NPS and Survey for Zendesk - New Features

  • News

Learn about features and updates of our NPS and Survey app for Zendesk.

Avatar for Karina Kulishova
Karina Kulishova
October 31, 2024
Updates of Email Tracking
13 min read

Latest updates of Email Tracking for Zendesk

  • News

Follow this article to check the latest updates for Email Tracking and learn how to use...

Avatar for Natalia Zhontsa
Natalia Zhontsa
April 12, 2024
Video Reply
10 min read

Video Reply for Zendesk - Updates

  • News

Be aware of all recent Video Reply updates for Zendesk.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
April 11, 2024
Purge My Zendesk
3 min read

Purge My Zendesk - Clean data in a few clicks!

  • News

Need to remove Zendesk tickets, users, and organizations?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
July 26, 2023
Check out more Articles
CRM For Small Business
23 min read

10 Best CRMs for Small Business

  • Sales

Discover the 10 best CRM systems for small businesses.

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
May 4, 2025
CRM And Kanban app
11 min read

Updates to CRM and Kanban for Zendesk

  • News
  • Sales

We add updates to CRM and Deals for Zendesk regularly.

Avatar for Natalia Zhontsa
Natalia Zhontsa
March 18, 2025
Discount Coupon
3 min read

Get a 20% discount coupon using our Zendesk plugins!

  • News
  • Sales

If you are an active user of our Zendesk plugins, you have an opportunity to try all of...

Avatar for Natalia Zhontsa
Natalia Zhontsa
January 21, 2025
Featured Emails Templates
19 min read

Best Cold Email Templates and Cold Email Examples For Warm Communication

  • Sales

Email can be a powerful weapon in sales. Here are some cold email templates and examples...

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
December 22, 2024
How To Unlock Sales And Marketing
11 min read

How to Unlock Sales and Marketing Responsibilities

  • Marketing
  • Sales

There is an eternal clash between marketing and sales Find out to what extent they are...

Avatar for Natalia Zhontsa
Natalia Zhontsa
December 15, 2024
Team Spirit Sales
13 min read

12 B2B Sales Strategies to Win More Customers in 2025

  • Sales

Discover effective B2B sales strategies for 2024 to outpace competitors, meet changing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 14, 2024
Sales Trends
16 min read

Sales Trends to Keep Track of in 2025

  • Sales

Knowing about these sales trends should come in handy if you are looking to build a...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 13, 2024
11 min read

What Is CRM Software, and What Is Its Purpose?

  • Sales

CRM software is a tool that helps companies manage marketing and sales operations and...

Avatar for Karina Kulishova
Karina Kulishova
August 21, 2024
How to Use Videos for Sales
14 min read

How to Use Videos for Sales? Comprehensive Guide

  • Sales

Boost your strategy by using video for sales. Discover how incorporating video in sales...

Avatar for Karina Kulishova
Karina Kulishova
August 2, 2024
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Success Story Pixartprinting
5 min read

How Pixartprinting scaled communication in 6 languages with Proactive Campaigns

  • Success Stories

See how Pixartprinting scaled multilingual communication with Proactive Campaigns for...

Avatar for Karina Kulishova
Karina Kulishova
June 20, 2025
Hal Leonard Europe Success Story
5 min read

How Hal Leonard Europe Streamlined Customer Outreach with Proactive Campaigns

  • Success Stories

Hal Leonard Europe utilizes Proactive Campaigns to send bulk emails via Zendesk, saving...

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 16, 2025
Success Story MOIA
4 min read

How MOIA automates ticket deletion in Zendesk with GDPR Compliance

  • Success Stories

See how MOIA keeps their Zendesk clean and compliant using the GDPR Compliance app —...

Avatar for Karina Kulishova
Karina Kulishova
May 29, 2025
Success Story Green Man Gaming
4 min read

How Green Man Gaming made customer service more self-sufficient with Proactive Campaigns

  • Success Stories

Discover how Green Man Gaming used Proactive Campaigns for Zendesk to send quick bulk...

Avatar for Karina Kulishova
Karina Kulishova
May 16, 2025
Success Story Blue Bear Self Storage
5 min read

How Blue Bear Self Storage simplified bulk emails with Proactive Campaigns

  • Success Stories

Considering a Zendesk app for bulk emails? Read how Proactive Campaigns helped a UK...

Avatar for Karina Kulishova
Karina Kulishova
May 12, 2025
Success Story Ascensos
6 min read

How GDPR Compliance helped Ascensos solve Zendesk storage challenges

  • Success Stories

Discover how Ascensos uses the GDPR Compliance app to deal with Zendesk storage limits,...

Avatar for Karina Kulishova
Karina Kulishova
May 2, 2025
Video Reply for AIMS360
5 min read

How did Video Reply prove to be an effective solution for AIMS360

  • Success Stories

Explore how AIMS360 improved customer support with the Video Reply app for Zendesk.

Avatar for Karina Kulishova
Karina Kulishova
March 27, 2024
UnterkunftUkraine GDPR
4 min read

How did GDPR Compliance app become a time saver for #UnterkunftUkraine

  • Success Stories

Read an interview with customer support rep of #UnterkunftUkraine to know how GDPR...

Avatar for Natalia Zhontsa
Natalia Zhontsa
January 9, 2023
Medikro Feedback
6 min read

How GrowthDot helped Medikro with a successful Zendesk Implementation

  • Success Stories

Do you think it is not worth paying for Zendesk implementation?

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 23, 2021
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