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zendesk tips and tricks
20 min read

16 Tips on How to Use Zendesk to the Max

  • Customer Support

To get the most out of your support, learn 13 tips on how to use Zendesk. They will lift your customer experience rate to a new level.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 10, 2026

Explore Our Top Articles

14 min read

Zendesk Help Center Designs That Improve Self-Service

You created a Zendesk help center, but it seems that it's still not that useful anyway? Here are ideas to make your Help...

23 min read

What is Customer Service? Elements of Customer Service

Here's a full guide on customer service. Read it to learn all the basics, essential features, tools, and the importance ...

23 min read

15 Best Zendesk Apps in 2026: Improve Your Customer Service

Do you want to get the maximum of your help desk platform? Here we covered top 15 Zendesk apps you will definitely fall in love with!

Understanding Customer Needs
18 min read

Understanding Customer Needs: Types and Examples

  • Customer Support
  • Marketing

Identifying customer needs is vital for your business.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 9, 2026
France-and-Italy-Consent-rules-for-Email-Tracking-in-Zendesk
5 min read

France and Italy Now Require Consent for Email Tracking: What Zendesk Teams Should Do

  • Customer Support
  • Marketing
  • News

Learn what France and Italy’s new email tracking consent rules mean for Zendesk teams and...

Avatar for Karina Kulishova
Karina Kulishova
October 8, 2026
Updates of Email Tracking
18 min read

Latest updates of Email Tracking for Zendesk

  • News

Follow this article to check the latest updates for Email Tracking and learn how to use...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 8, 2026
Company GDPR Compliance
5 min read

How European Parking Platform Turned Manual GDPR Requests Into an Automated Process with GDPR Compliance

  • Success Stories

How parking platform automated GDPR compliance and cleaned up Zendesk storage with...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 1, 2026
8 min read

Marketing to Men vs. Women: What Actually Works in 2026

  • Marketing

Effective tips and tricks on marketing to men vs women will improve your marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 24, 2026
What is NPS and Survey app for Zendesk
12 min read

What Is NPS and Survey for Zendesk and How Does It Work?

  • Customer Support

Learn what NPS and Survey for Zendesk is, how it works, and how to use NPS, CSAT, and...

Avatar for Karina Kulishova
Karina Kulishova
September 22, 2026
Email Tracking for Zendesk
Email Tracking for Zendesk

Want to know whether your emails are being opened by your customers?

Email Tracking provides you with valuable insights into the time and date the emails were opened by your customers as well as the links they clicked.

Top 15 GDPR Software
19 min read

Top 15 Software Tools for GDPR Compliance in 2026

  • GDPR Compliance

Looking for the best GDPR compliance software in 2026?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 22, 2026
Follow Up Email
19 min read

How to Write a Follow-up Email: Examples & Templates

  • Marketing

Discover best practices on how to write a follow-up email.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 18, 2026
Updates In Proactive Campaigns
58 min read

Updates in Proactive Campaigns for Zendesk

  • News

Let's see what updates in Proactive Campaigns our team recently implemented.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 16, 2026
Figame - Success Story - NPS and Suvey by GrowthDot
5 min read

How Figame.com Automated Customer Feedback with NPS and Survey for Zendesk

  • Success Stories

Discover how Figame.com replaced manual surveys with automated customer feedback using...

Avatar for Karina Kulishova
Karina Kulishova
September 11, 2026
Proactive Campaigns for Zendesk
Proactive Campaigns for Zendesk

Send mass email campaigns via Zendesk Support easily!

Use Proactive Campaigns to segment customers into lists and create personalized email campaigns. Send automated time-triggered follow-up campaigns.

zendesk tips and tricks
20 min read

16 Tips on How to Use Zendesk to the Max

  • Customer Support

To get the most out of your support, learn 13 tips on how to use Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 10, 2026
11 min read

Get Updated on NPS and Survey for Zendesk - New Features

  • News

Learn about features and updates of our NPS and Survey app for Zendesk.

Avatar for Karina Kulishova
Karina Kulishova
September 9, 2026
What Is Zendesk?
22 min read

What is Zendesk and what is its purpose?

  • Customer Support

Learn all about Zendesk and its purpose. Discover what is Zendesk and how this powerful...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 8, 2026
Understanding Customer Needs
18 min read

Understanding Customer Needs: Types and Examples

  • Customer Support
  • Marketing

Identifying customer needs is vital for your business.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 9, 2026
France-and-Italy-Consent-rules-for-Email-Tracking-in-Zendesk
5 min read

France and Italy Now Require Consent for Email Tracking: What Zendesk Teams Should Do

  • Customer Support
  • Marketing
  • News

Learn what France and Italy’s new email tracking consent rules mean for Zendesk teams and...

Avatar for Karina Kulishova
Karina Kulishova
October 8, 2026
What is NPS and Survey app for Zendesk
12 min read

What Is NPS and Survey for Zendesk and How Does It Work?

  • Customer Support

Learn what NPS and Survey for Zendesk is, how it works, and how to use NPS, CSAT, and...

Avatar for Karina Kulishova
Karina Kulishova
September 22, 2026
zendesk tips and tricks
20 min read

16 Tips on How to Use Zendesk to the Max

  • Customer Support

To get the most out of your support, learn 13 tips on how to use Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 10, 2026
What Is Zendesk?
22 min read

What is Zendesk and what is its purpose?

  • Customer Support

Learn all about Zendesk and its purpose. Discover what is Zendesk and how this powerful...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 8, 2026
Help Center Designs
14 min read

Zendesk Help Center Designs That Improve Self-Service

  • Customer Support

You created a Zendesk help center, but it seems that it's still not that useful anyway?

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 30, 2026
Process User Data in Zendesk
9 min read

How to Process User Data in Zendesk with GDPR Compliance App

  • Zendesk App How-Tos

Learn how to process user data in Zendesk. Anonymize, delete, retrieve, and redact...

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 24, 2026
How to solve Zendesk tickets faster
11 min read

How To Solve Zendesk Tickets Faster: 7 Ways for Agents

  • Customer Support

Discover 7 strategies to solve Zendesk tickets faster and boost agent productivity.

Avatar for Karina Kulishova
Karina Kulishova
August 7, 2026
Drip Campaigns In Zendesk
8 min read

How to Set Up Drip Campaigns in Zendesk

  • Zendesk App How-Tos

Learn how to set up drip campaigns in Zendesk using Proactive Campaigns.

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 2, 2026
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Top 15 GDPR Software
19 min read

Top 15 Software Tools for GDPR Compliance in 2026

  • GDPR Compliance

Looking for the best GDPR compliance software in 2026?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 22, 2026
GDPR Compliance for Financial Institutions
9 min read

GDPR Compliance for Financial Institutions

  • GDPR Compliance

Don’t know what GDPR compliance for financial institutions means?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
April 30, 2026
GDPR Zendesk Data Protection
5 min read

Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?

  • GDPR Compliance

Compare Zendesk Data Protection Add-on with GrowthDot’s GDPR Compliance app to discover...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 17, 2025
11 min read

Customer Data Protection: Importance & Best Practices

  • Customer Support
  • GDPR Compliance

Customer data protection and GDPR compliance are the cornerstones for any business.

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 4, 2025
6 min read

4 Zendesk Cleanup Workflows Every Admin Should Know

  • Customer Support
  • GDPR Compliance

Learn 4 ways of Zendesk cleanup using combined lists to optimize performance, reduce...

Avatar for Karina Kulishova
Karina Kulishova
May 2, 2025
11 min read

GDPR Email Marketing: Full Guide and Best Practices

  • GDPR Compliance
  • Marketing

Learn how to navigate GDPR email marketing with our complete guide.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 17, 2024
GDPR for US Companies
12 min read

GDPR for US Companies: a Checklist for Compliance

  • GDPR Compliance

Ensure your business meets global standards with our GDPR compliance checklist for US...

Avatar for Karina Kulishova
Karina Kulishova
May 24, 2024
GDPR vs CCPA
9 min read

CCPA vs GDPR: Key Differences and Similarities (Infographic)

  • GDPR Compliance

Read our in-depth comparison of GDPR vs CCPA to discover the key differences and...

Avatar for Karina Kulishova
Karina Kulishova
April 22, 2024
Privacy focused customer experience
6 min read

Implementing a Privacy-Focused Customer Experience

  • Customer Support
  • GDPR Compliance

No one likes the fact of sharing their data without valuable reasons.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 26, 2023
Check out more Articles
Understanding Customer Needs
18 min read

Understanding Customer Needs: Types and Examples

  • Customer Support
  • Marketing

Identifying customer needs is vital for your business.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 9, 2026
France-and-Italy-Consent-rules-for-Email-Tracking-in-Zendesk
5 min read

France and Italy Now Require Consent for Email Tracking: What Zendesk Teams Should Do

  • Customer Support
  • Marketing
  • News

Learn what France and Italy’s new email tracking consent rules mean for Zendesk teams and...

Avatar for Karina Kulishova
Karina Kulishova
October 8, 2026
8 min read

Marketing to Men vs. Women: What Actually Works in 2026

  • Marketing

Effective tips and tricks on marketing to men vs women will improve your marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 24, 2026
Follow Up Email
19 min read

How to Write a Follow-up Email: Examples & Templates

  • Marketing

Discover best practices on how to write a follow-up email.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 18, 2026
Proactive Campaigns vs Proactive Bulk Tickets
7 min read

Zendesk Mass Email Apps: Proactive Campaigns vs Proactive Bulk Tickets

  • Customer Support
  • Marketing

Looking for a Zendesk app to send mass email campaigns or mass messages?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
April 11, 2026
CSAT vs NPS: Key Differences
15 min read

CSAT vs NPS: Key Differences and Which One to Use

  • Customer Support
  • Marketing

Discover the key differences between CSAT and NPS and learn which metric is best suited...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
March 20, 2026
How to track email openings and why does your business need it
12 min read

What is Email Tracking for Zendesk and How It Can Help Your Support Team

  • Marketing

Email tracking for Zendesk is one of the super methods to leverage the efforts of sales,...

Avatar for Natalia Zhontsa
Natalia Zhontsa
December 29, 2025
Measure Marketing Results
12 min read

Measure Marketing Results and Effectiveness

  • Marketing

Learn how to measure marketing results and improve marketing effectiveness.

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 21, 2025
How To Unlock Sales And Marketing
14 min read

Difference Between Sales and Marketing (Full Guide)

  • Marketing
  • Sales

Discover differences between sales and marketing, their roles in business growth, and how...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 13, 2025
Check out more Articles
France-and-Italy-Consent-rules-for-Email-Tracking-in-Zendesk
5 min read

France and Italy Now Require Consent for Email Tracking: What Zendesk Teams Should Do

  • Customer Support
  • Marketing
  • News

Learn what France and Italy’s new email tracking consent rules mean for Zendesk teams and...

Avatar for Karina Kulishova
Karina Kulishova
October 8, 2026
Updates of Email Tracking
18 min read

Latest updates of Email Tracking for Zendesk

  • News

Follow this article to check the latest updates for Email Tracking and learn how to use...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 8, 2026
Updates In Proactive Campaigns
58 min read

Updates in Proactive Campaigns for Zendesk

  • News

Let's see what updates in Proactive Campaigns our team recently implemented.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 16, 2026
11 min read

Get Updated on NPS and Survey for Zendesk - New Features

  • News

Learn about features and updates of our NPS and Survey app for Zendesk.

Avatar for Karina Kulishova
Karina Kulishova
September 9, 2026
GDPR Compliance for Zendesk
48 min read

New features in GDPR Compliance for Zendesk

  • News

We add new options in GDPR Compliance for Zendesk from time to time.

Avatar for Natalia Zhontsa
Natalia Zhontsa
April 13, 2026
Kanban Pro for Zendesk App Updates
2 min read

Updates to Kanban Pro app for Zendesk

  • News

We built Zendesk Kanban Pro app to help support teams manage tickets efficiently.

Avatar for Karina Kulishova
Karina Kulishova
March 5, 2026
CRM and Deals Updates
10 min read

Updates to CRM and Deals for Zendesk

  • News
  • Sales

We add updates to CRM and Deals for Zendesk regularly.

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 19, 2025
GrowthDot Suite for Zendesk
3 min read

GrowthDot Suite Pro: All-in-One Solution for Zendesk Support

  • News

Explore four powerful Zendesk apps in one GrowthDot Suite Pro — the ideal solution for...

Avatar for Karina Kulishova
Karina Kulishova
February 19, 2025
Discount Coupon
3 min read

Get a 20% discount coupon using our Zendesk plugins!

  • News
  • Sales

If you are an active user of our Zendesk plugins, you have an opportunity to try all of...

Avatar for Natalia Zhontsa
Natalia Zhontsa
January 21, 2025
Check out more Articles
Best Zendesk Sell Alternatives
14 min read

Best Zendesk Sell Alternatives in 2027: Top CRMs to Migrate To

  • Sales

Zendesk Sell is shutting down August 31, 2027. Compare the 6 best Zendesk Sell...

Avatar for Natalia Zhontsa
Natalia Zhontsa
June 26, 2026
CRM Deals Featured
5 min read

Alternative CRM for Zendesk Sell. What is CRM and Deals?

  • Sales

Alternative CRM for Zendesk is a tool that can bring your sales, marketing, and service...

Avatar for Natalia Zhontsa
Natalia Zhontsa
February 3, 2026
Sales Trends
18 min read

Sales Trends to Keep Track of in 2026

  • Sales

Knowing about these sales trends should come in handy if you are looking to build a...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 25, 2025
CRM and Deals Updates
10 min read

Updates to CRM and Deals for Zendesk

  • News
  • Sales

We add updates to CRM and Deals for Zendesk regularly.

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 19, 2025
How To Unlock Sales And Marketing
14 min read

Difference Between Sales and Marketing (Full Guide)

  • Marketing
  • Sales

Discover differences between sales and marketing, their roles in business growth, and how...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 13, 2025
CRM For Small Business
23 min read

10 Best CRMs for Small Business

  • Sales

Discover the 10 best CRM systems for small businesses.

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
May 4, 2025
Discount Coupon
3 min read

Get a 20% discount coupon using our Zendesk plugins!

  • News
  • Sales

If you are an active user of our Zendesk plugins, you have an opportunity to try all of...

Avatar for Natalia Zhontsa
Natalia Zhontsa
January 21, 2025
Featured Emails Templates
19 min read

Best Cold Email Templates and Cold Email Examples For Warm Communication

  • Sales

Email can be a powerful weapon in sales. Here are some cold email templates and examples...

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
December 22, 2024
Team Spirit Sales
13 min read

12 B2B Sales Strategies to Win More Customers in 2025

  • Sales

Discover effective B2B sales strategies for 2024 to outpace competitors, meet changing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 14, 2024
Check out more Articles
Company GDPR Compliance
5 min read

How European Parking Platform Turned Manual GDPR Requests Into an Automated Process with GDPR Compliance

  • Success Stories

How parking platform automated GDPR compliance and cleaned up Zendesk storage with...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 1, 2026
Figame - Success Story - NPS and Suvey by GrowthDot
5 min read

How Figame.com Automated Customer Feedback with NPS and Survey for Zendesk

  • Success Stories

Discover how Figame.com replaced manual surveys with automated customer feedback using...

Avatar for Karina Kulishova
Karina Kulishova
September 11, 2026
Borong Proactive Campaigns
4 min read

How Borong Turned Every Broadcast Email into a Support-Ready Conversation with Proactive Campaigns

  • Success Stories

Borong Proactive Campaigns for Zendesk case study: how a procurement platform aligned...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 6, 2026
Back Market Preview
5 min read

How Back Market Uses GDPR Compliance App to Streamline Data Requests in Zendesk

  • Success Stories

Discover how Back Market uses the GDPR Compliance app to handle Zendesk data requests...

Avatar for Natalia Zhontsa
Natalia Zhontsa
July 13, 2026
Farmina Success Story GrowthDot
8 min read

How Farmina Standardized Customer Communication Across 50+ Countries with Proactive Campaigns by GrowthDot

  • Success Stories

See how Farmina automates customer emails in Zendesk with Proactive Campaigns and...

Avatar for Karina Kulishova
Karina Kulishova
June 19, 2026
TENTENS TECH Success Story
5 min read

How TENTENS Tech Automates Multi-Segment Outreach with Proactive Campaigns by GrowthDot

  • Success Stories

Learn how TENTENS Tech automated customer outreach in Zendesk with Proactive Campaigns,...

Avatar for Karina Kulishova
Karina Kulishova
March 20, 2026
Success Story Lvanguard
5 min read

How Laboratorios Vanguard Improved Customer Communication Efficiency with Proactive Campaigns by GrowthDot

  • Success Stories

See how Laboratorios Vanguard reduced email notification time from two hours to minutes...

Avatar for Natalia Zhontsa
Natalia Zhontsa
February 19, 2026
Success Story Prowind
5 min read

How Prowind Gained a Smarter Project Tracking with Kanban Pro by GrowthDot

  • Success Stories

Prowind uses Kanban Pro to track project phases in Zendesk.

Avatar for Natalia Zhontsa
Natalia Zhontsa
February 16, 2026
Success Story Zyxel
7 min read

How Zyxel streamlined global GDPR deletion requests with GDPR Compliance by GrowthDot

  • Success Stories

Discover how Zyxel uses GDPR Compliance for Zendesk to manage daily deletion requests and...

Avatar for Karina Kulishova
Karina Kulishova
July 18, 2025
Check out more Articles
Process User Data in Zendesk
9 min read

How to Process User Data in Zendesk with GDPR Compliance App

  • Zendesk App How-Tos

Learn how to process user data in Zendesk. Anonymize, delete, retrieve, and redact...

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 24, 2026
Drip Campaigns In Zendesk
8 min read

How to Set Up Drip Campaigns in Zendesk

  • Zendesk App How-Tos

Learn how to set up drip campaigns in Zendesk using Proactive Campaigns.

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 2, 2026
Team Management in Zendesk
8 min read

Team Management in Zendesk: How Kanban Pro Brings Visibility to Support Teams

  • Customer Support
  • Zendesk App How-Tos

Improve team management in Zendesk. See how Kanban Pro turns Zendesk tickets into a...

Avatar for Natalia Zhontsa
Natalia Zhontsa
July 22, 2026
How to Use Zendesk Kanban Boards
9 min read

How to Use the Zendesk Kanban Board for Efficient Ticket Management

  • Customer Support
  • Zendesk App How-Tos

Streamline ticket management with the Zendesk Kanban Pro board.

Avatar for Karina Kulishova
Karina Kulishova
March 13, 2026
6 min read

How to Improve Campaign Reporting with Ticket Exports in Proactive Campaigns for Zendesk

  • Zendesk App How-Tos

Optimize campaign reporting in Zendesk by exporting tickets in Proactive Campaigns.

Avatar for Karina Kulishova
Karina Kulishova
February 10, 2026
Handle Multi Segment Campaigns in Zendesk
9 min read

How to Assign Tickets to Multiple Agents within One Email Campaign in Zendesk

  • Zendesk App How-Tos

Streamline multi-segment campaigns in Zendesk with CSV uploads.

Avatar for Karina Kulishova
Karina Kulishova
February 10, 2026
Organize Incident Email Campaigns in Zendesk
5 min read

How to Organize Your Proactive Emails Across Multiple Incidents in Zendesk

  • Zendesk App How-Tos

Organize proactive incident emails in Zendesk, track every update, and reduce manual work...

Avatar for Karina Kulishova
Karina Kulishova
January 22, 2026
Zendesk Kanban Board on Email Opens
6 min read

How Zendesk Kanban Boards Help Agents Prioritize Tickets Based on Email Opens

  • Zendesk App How-Tos

Discover how Zendesk agents use Email Tracking and Kanban boards to spot unopened emails...

Avatar for Karina Kulishova
Karina Kulishova
December 31, 2025
Anonymize Tickets From Suspended Users
3 min read

How to Anonymize Tickets from Suspended Users in Zendesk (Without Errors)

  • Zendesk App How-Tos

Remove personal data from suspended users in Zendesk using the unlink requester feature...

Avatar for Karina Kulishova
Karina Kulishova
November 7, 2025
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