Blog

  • Interviews

Effective service conversations - the basics of writing to customers with Leslie O’Flahavan

Email, social media, chat. It’s a wonder how customer service agents can maintain effective communication…

  • News

New setting “Select ticket view” in Email Tracking for Zendesk

A user-friendly interface and the ability to customize the application at the request of the…

  • Success Stories

What benefits has Email Tracking brought for Vida Cámara?

Chile location 2013 founded 201-500 employees Email Tracking Uses the app to track email opens;…

  • Sales

Alternative CRM for Zendesk. What is CRM and Deals?

CRM system or Customer Relationship Management system is something more than just managing the leads’,…

  • News
  • Sales

Get a 20% discount coupon using our Zendesk plugins!

If you’re reading this article, GrowthDot services and plugins may be familiar to you. If…

  • Customer Support
  • Sales

How unified support and sales teams can grow your business!

Business is all about prospects and the funnel. Many companies struggle to find out a…

  • Marketing

Digital Marketing Terms — Think You Know These?

Let’s face it, as time goes on, more and more companies start to invest their…

  • Interviews

How to sell on BigCommerce and increase ROI - Luigi Moccia

Whatever industry you're working in, you've probably chosen BigCommerce as a platform for start selling…

  • News

Check reply statistics with an update of Email Tracking

Email Tracking service has already proved its convenience according to positive feedback from a number…