If you are working in the marketing industry, then you undoubtedly heard someone mentioning the term bounce rate. It is…
Finland location 1977 founded 1-50 employees Zendesk implementation included: Creating user groups Building reports Creating custom fields Organizing ticket rotation…
Having a help desk account for your customer support team implies the ability to communicate with requesters with appropriate chat…
Are you considering implementing a third-party support chat system? Then you should probably take a closer look at Zendesk’s customer…
In our previous post, we discussed the proven formulas and tactics of cold emailing that can help get your email…
Proactive Campaigns received many positive reviews from clients as it proved its functionality. So, you will be surprised by how…
Customer support agents often meet with problem clients and do not know how to act. The reasons for this may…
Sometimes companies and their owners try to find the universal recipe of creating a successful marketing strategy. But all businesses…
Email, social media, chat. It’s a wonder how customer service agents can maintain effective communication through all of these channels.…