location
founded
employees
Definitely a must-have for customer follow-up, it is very easy to use and gives much-needed information about the notes sent to the clients. And they have amazing customer support, the helpdesk has been great and supportive in helping us understand the app. Thank you!
Vida Cámara is the Life and Health Insurance company of the Chilean Construction Chamber. They sell group insurance and individual insurance. The company is 100% digital while taking care about keeping the whole Chile healthy.
Customer managers are the most active users that take advantage of Email Tracking in Vida Cámara. 34 of them see the statistics, and 15 use the “seen/unseen” feature.
It was recommended by a provider from Zendesk (Company Gold Service).
We use it always.
It didn’t take much time. We understood how it works on the same day of installation with the help of articles and a chat with the support team.
We couldn’t track the statistics and how many clients received the emails. We faced this problem all the time until we started using Email Tracking.
The number of customers who don’t see the emails is about 80%. Nevertheless, customer managers can track this with an average bounce rate.
It’s great that ticket information updates immediately in real-time, also the statistics page is a very helpful tool full for us.
The Proactive Campaigns app for Zendesk is your universal helper for bulk messaging. Sometimes, our…
Automation in Zendesk is essential if you need to save time for agents to perform…
Mass email marketing has no value now if you just send the same content to…
Need to learn about your audience's preferences and improve your customer support strategy? Our team…
Proactive Campaigns Send bulk emails to key customer segments; Congratulate customers on birthdays and holidays;…
CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) are two different survey metrics. CSAT…