Catalonia location 2005 founded 11-50 employees Proactive Campaigns Reduced time for sending a large number of emails; Possibility to use…
Germany location 2000 founded 51-200 employees Kanban Pro Provides a good visibility and a clean user interface; Reduced horizontal scrolling;…
Zendesk screen recording plugins increase customer engagement by 24%. For many people, calling customer support can be deflating and disappointing.…
"Without data, you’re just another person with an opinion." – W. Edwards Deming. Data drives decisions, especially in marketing operations.…
A single large campaign can generate hundreds or even thousands of tickets in Zendesk, and most teams still reassign them…
Zendesk announced the retirement of its Zendesk Sell system in 2027, citing investment prioritization and a focus on customer support…
Interesting fact: In the near future, Zendesk help centers will predict and solve 80% of customers' issues by using AI…
Nothing frustrates a customer more than silence during a service outage. Every business experiences incidents, even multiple at once, and…
How many of your support emails go unread? If you’re like most Zendesk agents, the answer is: more than you’d…