How to Track and Improve Agent Performance in Zendesk
When you manage a customer support team, one of your top priorities is ensuring agents…
2 months ago
Blog
What Is Omnichannel Customer Service? Strategy, Use Cases, Benefits & Tips
Customers who switch between channels are much happier when the experience is seamless — CSAT…
3 months ago
How to Prepare for Zendesk Migration
If you decide that your current help desk solution doesn’t cut it anymore and you…
3 months ago
Customer Self-Service: What is It, Examples, and Tips
The heart of any business is customers. But not just customers, but happy customers. Who…
4 months ago
What is Zendesk and what is its purpose?
Zendesk serves over 200,000 customers worldwide, spanning various industries and including many well-known brands like…
4 months ago
Zendesk Email Marketing: How to Engage Customers Directly from Your Help Desk
Email marketing is the practice of sending relevant emails to the right people at the…
4 months ago
Top 12 Software Tools for GDPR Compliance in 2025
The cost of breaking GDPR rules has skyrocketed! Statista reports that the average fine jumped…
4 months ago
Latest updates of Email Tracking for Zendesk
Email Tracking for Zendesk was conceived as a mail tracker first. However, it has gone…
5 months ago
How Zyxel streamlined global GDPR deletion requests with GDPR Compliance
Taiwan location 1989 founded 1K-5K employees GDPR Compliance Automate daily GDPR ticket and user deletions;…
5 months ago