Blog

  • Customer Support

Top 10 Customer service trends in 2025

The greatest trend in customer service is proactive support, where companies try to predict what…

  • Customer Support

eCommerce Customer Service: Best Practices for 2025

According to research by Global Consumer, today, more than one-third of the global population shop…

  • News

Get Updated on NPS and Survey for Zendesk - New Features

Need to learn about your audience's preferences and improve your customer support strategy? Our team…

  • Marketing

Top 15 Most Website Problems and How to Fix Them

A good-looking website has a clean, consistent design, is visually appealing with balanced colors, readable…

  • Marketing

How to Prevent Spamming While Sending Mass Email Campaigns

According to Statista, almost half of all emails sent globally land in spam folders rather…

  • Customer Support
  • Marketing

CSAT vs NPS: Key Differences and Which One to Use

CSAT vs NPS - which surveys will work best for you? Every business owner wants…

  • Marketing

15 Reasons Never To Buy Email Lists For Marketing

Today, email marketing remains a powerful tool for connecting with customers and promoting your business.…

  • Marketing

Marketing to Men vs Women: 6 Dead-Simple Tips to Succeed

You don’t have to be Sigmund Freud to understand that the need for different approaches…

  • GDPR Compliance

GDPR Compliance for Financial Institutions

As stated in the research by IBM, 78% of US citizens treat the ability of…