Today, customer support email remains a critical channel for businesses to communicate with their customers. Studies show that 63% of…
So 2024 came and went, but marketing continues to push new boundaries. New sales trends and 2025 are no different.…
The greatest trend in customer service is proactive support, where companies try to predict what customers need and solve problems…
CRM and Deals is a powerful tool designed to support your sales efforts and boost your overall business operations. It…
When Zendesk released its Data Protection Add-on, many users thought it had finally solved their data management and privacy challenges.…
If you’ve ever tried to anonymize tickets in Zendesk and got stuck because the requester was suspended, you’re not alone.…
Cybercrime is a highly profitable business today. According to Cybersecurity Ventures, global cybercrime costs are expected to rise by 15%…
The most popular survey question is: "On a scale of 0 to 10, how likely are you to recommend our…
Sending order confirmations in Zendesk isn’t a built-in feature (since Zendesk is primarily a support tool, not an eCommerce platform),…