Customer First Strategy: Benefits, Examples & How to Apply It
"The sole reason we are in business is to make life less difficult for our…
5 months ago
Blog
Measure Marketing Results and Effectiveness
In today’s hyper-competitive digital world, you can’t just “set it and forget it” when it…
5 months ago
Difference Between Sales and Marketing (Full Guide)
“The sales team owns the sales funnel. But as a B2B marketer, you feed the…
6 months ago
How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns
The Proactive Campaigns app allows you to add multiple user details in Zendesk, enabling you…
6 months ago
Collect Customer Feedback and How to Use It
“Without customer feedback, you are walking blind.” - Unknown Regardless of your niche, getting customer…
6 months ago
How to Add Personalized Hyperlinks inside Emails with Proactive Campaigns
Managing links in email campaigns can be more complicated than it seems. One of our…
6 months ago
How to Track and Improve Agent Performance in Zendesk
When you manage a customer support team, one of your top priorities is ensuring agents…
6 months ago
What Is Omnichannel Customer Service? Strategy, Use Cases, Benefits & Tips
Customers who switch between channels are much happier when the experience is seamless — CSAT…
7 months ago
How to Prepare for Zendesk Migration
If you decide that your current help desk solution doesn’t cut it anymore and you…
7 months ago