How Prowind Gained a Smarter Project Tracking with Kanban Pro

Over its 20-year history, Prowind has used Zendesk and tried various Kanban apps to track ticket progress and status. But they switched to GrowthDot Kanban Pro and haven’t regretted it. The Kanban Pro impressed the team with the ability to view the entire board without horizontal scrolling. Now they are asking our team about the upgrade that will change the game and make Kanban Pro the perfect tool that fits all their needs.

Meet Daniel from Prowind

Daniel Kudriaschow is an administrator at Prowind, where he manages project and ticket workflows inside Zendesk. His role includes tracking project phases, monitoring ticket statuses, and providing  a clear communication across departments.

Why do you need a Kanban board?

I needed it because I have some recurring tickets that aren’t all in the same project. It’s all different projects, but it’s like, like all the same.

So basically they’re. They’re all kind of the same, and I need a better overview of which project state the ticket is in. That’s why I needed the Kanban board. So I can just move them. If it’s advanced to the next phase, I can move it to another phase, and I have all of them in this view.

Also, the use case focuses on internal project tracking, where non-support tickets move through phases such as testing and rollout, reflecting internal workflows.

Why did you choose the Kanban Pro app among others?

Because it looks more modern overall, has better usability, and a better UI. Also, I have a better ticket view that doesn’t require separate tabs for horizontal scrolling.

Is it a bit different from managing tickets rather than in Zendesk ticket views?

I needed it because I have some recurring tickets that aren’t all in the same project. It’s all different projects, but it’s like, like all the same. They’re all kind of the same, and I need a better overview of what project state the ticket is in. That’s why I needed the Kanban board. So I can just move them.

If it’s advanced to the next phase, I can move it to another phase, and I have all of them in this view. So I can see if I need to check back in with the project managers on the ticket.

What is the most important feature in Kanban Pro for you?

I use it to monitor ticket progress and track statuses.

Do you use this board only for yourself, or are other agents on your team also using it?

It’s mostly me, but we may have other use cases where we’d create additional tickets and share the board with the team so we can track, I don’t know, work assignments or something like that.

You’ve mentioned that the problem is that you want more than six columns on a single board. Is that right?

Yeah, correct. Our previous app does not have the limitation. I can put as many columns as I want, but you have to scroll left and right, and it’s not really a very good overview. And that’s why we switched. I assumed that if we had a subscription, the limit would be. 

Would you recommend our application to others?

Yes, I will recommend.