How Prowind Gained a Smarter Project Tracking with Kanban Pro by GrowthDot

Over its 20-year history, Prowind has used Zendesk and tried various Kanban apps to track ticket progress and status. But they switched to GrowthDot Kanban Pro by GrowthDot and haven’t regretted it.

Zendesk Kanban Pro impressed the team with the ability to view the entire board without horizontal scrolling. Now they are asking our team about the upgrade that will change the game and make Kanban Pro by GrowthDot the perfect tool that fits all their needs.

How Prowind Uses Kanban Pro for Zendesk Project Tracking

Prowind improved internal project tracking and ticket visibility using Kanban Pro by GrowthDot.

The company needed a more flexible multi-column Kanban board for Zendesk to manage recurring project workflows across multiple departments.

Using Kanban Pro, the team gained:

• better visibility into ticket and project status
• a cleaner and more modern user interface
• reduced horizontal scrolling
• improved workflow management for recurring projects
• support for expanded multi-column Kanban boards

The app helps the team monitor project phases, track ticket status progress, and organize internal workflows more efficiently inside Zendesk.

Meet Daniel from Prowind

Daniel Kudriaschow is an administrator at Prowind, where he manages project and ticket workflows inside Zendesk. His role includes tracking project phases, monitoring ticket statuses, and providing clear communication across departments.

What Kanban Pro Helps Teams Do

Kanban Pro by GrowthDot is designed for teams that manage workflows visually inside Zendesk.

The app allows users to:

• organize tickets into Kanban boards
• track project stages visually
• improve workflow transparency
• reduce manual ticket navigation
• manage recurring operational processes
• customize board structures for internal workflows

Why Prowind Needed a Kanban Board Inside Zendesk

I needed it because I have some recurring tickets that aren’t all in the same project. It’s all different projects, but it’s like, like all the same.

So basically they’re. They’re all kind of the same, and I need a better overview of which project state the ticket is in. That’s why I needed the Kanban board. So I can just move them. If it’s advanced to the next phase, I can move it to another phase, and I have all of them in this view.

Also, the use case focuses on internal project tracking, where non-support tickets move through phases such as testing and rollout, reflecting internal workflows.

Why Prowind Chose Kanban Pro Over Other Zendesk Kanban Apps

Because it looks more modern overall, has better usability, and a better UI. Also, I have a better ticket view that doesn’t require separate tabs for horizontal scrolling.

Is it a bit different from managing tickets rather than in Zendesk ticket views?

I needed it because I have some recurring tickets that aren’t all in the same project. It’s all different projects, but it’s like, like all the same. They’re all kind of the same, and I need a better overview of what project state the ticket is in. That’s why I needed the Kanban board. So I can just move them.

If it’s advanced to the next phase, I can move it to another phase, and I have all of them in this view. So I can see if I need to check back in with the project managers on the ticket.

How Prowind Tracks Ticket Progress with Kanban Pro?

I use it to monitor ticket progress and track statuses.

Do you use this board only for yourself, or are other agents on your team also using it?

It’s mostly me, but we may have other use cases where we’d create additional tickets and share the board with the team so we can track, I don’t know, work assignments or something like that.

The Need for More Flexible Multi-Column Kanban Boards

Our previous app does not have the limitation. I can put as many columns as I want, but you have to scroll left and right, and it’s not really a very good overview. And that’s why we switched. I assumed that if we had a subscription, the limit would be. 

Would you recommend our application to others?

Yes, I will recommend.

Results

Using Kanban Pro by GrowthDot, Prowind improved project visibility and internal workflow tracking inside Zendesk.

The team gained:

• a cleaner and more modern Kanban interface
• improved visibility across project phases
• easier ticket movement between stages
• reduced horizontal scrolling
• centralized tracking for recurring workflows

The upcoming increase from 6 to 10 columns will further improve workflow flexibility for complex project management use cases.