Difference Between Sales and Marketing (Full Guide)
“The sales team owns the sales funnel. But as a B2B marketer, you feed the…
1 month ago
Blog
How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns
The Proactive Campaigns app allows you to add multiple user details in Zendesk, enabling you…
1 month ago
Collect Customer Feedback and How to Use It
“Without customer feedback, you are walking blind.” - Unknown Regardless of your niche, getting customer…
2 months ago
How to Add Personalized Hyperlinks inside Emails with Proactive Campaigns
Managing links in email campaigns can be more complicated than it seems. One of our…
2 months ago
How to Track and Improve Agent Performance in Zendesk
When you manage a customer support team, one of your top priorities is ensuring agents…
2 months ago
What Is Omnichannel Customer Service? Strategy, Use Cases, Benefits & Tips
Customers who switch between channels are much happier when the experience is seamless — CSAT…
2 months ago
How to Prepare for Zendesk Migration
If you decide that your current help desk solution doesn’t cut it anymore and you…
2 months ago
Customer Self-Service: What is It, Examples, and Tips
The heart of any business is customers. But not just customers, but happy customers. Who…
3 months ago
What is Zendesk and what is its purpose?
Zendesk serves over 200,000 customers worldwide, spanning various industries and including many well-known brands like…
3 months ago