How to Organize Your Proactive Emails Across Multiple Incidents in Zendesk
Nothing frustrates a customer more than silence during a service outage. Every business experiences incidents,…
1 month ago
Blog
How Zendesk Kanban Boards Help Agents Prioritize Tickets Based on Email Opens
How many of your support emails go unread? If you’re like most Zendesk agents, the…
2 months ago
What is Email Tracking for Zendesk and How It Can Help Your Support Team
Timely and efficient customer service is one of the critical components of any successful business.…
2 months ago
12 Customer Support Email Templates and Examples
Today, customer support email remains a critical channel for businesses to communicate with their customers.…
3 months ago
Sales Trends to Keep Track of in 2026
So 2024 came and went, but marketing continues to push new boundaries. New sales trends…
3 months ago
Top 10 Customer service trends in 2026
The greatest trend in customer service is proactive support, where companies try to predict what…
3 months ago
Updates to CRM and Deals for Zendesk
CRM and Deals is a powerful tool designed to support your sales efforts and boost…
3 months ago
Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?
When Zendesk released its Data Protection Add-on, many users thought it had finally solved their…
3 months ago
How to Anonymize Tickets from Suspended Users in Zendesk (Without Errors)
If you’ve ever tried to anonymize tickets in Zendesk and got stuck because the requester…
4 months ago