Hows and Whys of Skill-based Routing in Zendesk
Skill-based Zendesk routing streamlines customer service operations by connecting customers with the right agents faster,…
2 months ago
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What is a Zendesk Chatbot and How to Create One?
According to the latest statistics, chatbots handle more than 68.9% of customer tickets from start…
3 months ago
Automated Customer Service: A Complete Guide
64% of businesses plan to increase their investment in customer service automation. - Source Automated…
3 months ago
Get a 20% discount coupon using our Zendesk plugins!
If you’re reading this article, GrowthDot services and plugins may be familiar to you. Already…
3 months ago
12 CSAT Survey Questions with Examples
"I think it's very important to have a feedback loop, where you're constantly thinking about…
4 months ago
Best Cold Email Templates and Cold Email Examples For Warm Communication
“A cold email is proof that optimism isn’t dead—you still believe someone will reply.” Cold…
4 months ago
How to Unlock Sales and Marketing Responsibilities
“The sales team owns the sales funnel. But as a B2B marketer, you feed the…
4 months ago
The Power of Customer First Strategy
"The sole reason we are in business is to make life less difficult for our…
5 months ago
How to End an Email Professionally [+20 Sign-Off Examples]
In the world of business communications, how you conclude an email can be just as…
5 months ago