How MOIA automates ticket deletion in Zendesk with GDPR Compliance by GrowthDot

For MOIA, complying with GDPR isn’t just a best practice — it’s a legal requirement. They needed to delete support tickets after fixed periods, depending on the type of data. Zendesk alone couldn’t offer the automation or flexibility they needed. That’s where the GDPR Compliance app stepped in, helping the team automate complex deletion rules and maintain clean, efficient workflows.

Could you introduce yourself and your company?

Hi, my name is Timo, and I work at MOIA. We are a public transport service company and we are part of Volkswagen.

We mainly use your tool to delete tickets and users. We didn’t see any possibility of doing it within Zendesk, as we have very strict regulations here in Germany.

Before installing GDPR Compliance by GrowthDot for Zendesk, could you handle this issue?

We try to. We did a discovery, and we tried to do it in Zendesk itself, but it was very expensive. Then we discovered your company, and we saw that it’s the perfect fit. It works very well. We are very happy.

How did you discover our app?

It was a colleague of mine, not me. But I don’t really know how they did the research. I guess they did it via the marketplace or Google.

What made you choose the GDPR Compliance by GrowthDot application over others?

A very important part for us was, firstly, the price and whether we can delete the tickets on different properties. If tickets have this form or that form, then we need different routes or automations.

Also, it was really important for us to try it for some time. And if it doesn’t fit, we can cancel it after maybe a month or something.

So you’re talking about customization and a free trial, am I right?

Yeah, but not only a free trial. We don’t want to have a 12-month contract.

What was your onboarding and initial setup experience like?

I just installed the app, and then there was a welcome screen with some information and tips. For example, you can click here or here, and that’s pretty much everything. It was fine because I’m fit in Zendesk, and it has the same logic.

Were there any challenges, and did the support team help you?

Yeah, first of all, your support is great. Andriana always helps very fast.

We had some problems. We had a limit on Automations. That was a struggle because it was limited to five Automations at the same time. And we needed more—and we got more, Andriana helped us.

Could you share some examples of how you use the GDPR Compliance?

Okay, we get tickets and we process some data through the tickets. We have a law that after a time, we need to delete it. We can figure out which tickets contain which data, and we can analyze it through the form we use. And after 2 years, 3 years, or 15 years, we need to delete it.

We have different lists, mainly ticket lists. For each list, we have a different deletion time. And then we have the Automations. We set it up, and my work is done. So it’s perfect for me. It’s very easy. No manual work needed.

How would you describe your experience with GDPR Compliance?

I like that it has the same system as Zendesk. It was really easy for me to set it up. The only struggle was the limitation of the automation, but thanks to your great customer support, everything worked out fine.

Would you recommend our app to others?

Yeah.☺️