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#UnterkunftUkraine used GDPR Compliance for Zendesk to automate bulk user deletion and simplify GDPR request processing. By uploading CSV user lists and automating deletion workflows, the organization reduced repetitive manual work, saved hours each week, and improved personal data management for refugee and host information.
Thank you very much. You were always super-fast, reliable, and extremely friendly, as well.
#UnterkunftUkraine is a charity organization providing free accommodation for Ukrainian refugees fleeing the war. The main goal is to find shelter for people in need as soon as possible after they arrive in Germany. #UnterkunftUkraine is an example of how a simple intention to help can become a massive movement.
About 50 to 70 agents are working in Zendesk full or part-time.
Yes, but the refugees and hosts as well. Actually, we use it mainly for the host who sends us requests about their data. It has more sense as they give us a lot of personal information.
To be honest, I found GDPR Compliance on the Zendesk marketplace. Zendesk itself doesn’t have a GDPR deletion feature, so I’ve just looked it up and found this tool.
No, I just tried it out, and it fit our needs well.
What I like most is that it is very simple to use. I personally used it for bulk deletion and it is a super straightforward process where you can see what is happening right now. You can just upload a list and then it gets deleted. In Zendesk, this feature is missed; however, the app is taking off one or two hours a week of work for agents.
Source: #UnterkunftUkraine
Well, there’s no good bulk deletion feature in Zendesk. The existing feature is not user-friendly. Your app fits well for bulk deletion.
It took an hour to install, click through, get it running, and see how it works.
No, not at all! 🙂 Kidding! The support was awesome.
If I knew other support admins I would definitely recommend GDPR Compliance.
Actually, there is only one thing I would like to add. I would like to create lists produced in the GDPR tool based on ticket field values. It could be one of those little things that will make things easier.
The team reduced repetitive administrative work and improved GDPR-related data management workflows. Also, the customer support team gained the following results:
Non-profit and other types of organizations can use the GDPR Compliance app for the following purposes:
GDPR Compliance
Zendesk has limited native bulk deletion functionality, which is why many organizations use third-party tools for GDPR data management and automated deletion.
The app helps charities securely process personal data requests, automate user deletion, reduce manual workload, and stay compliant with GDPR requirements.
Yes. GDPR Compliance for Zendesk allows admins to upload CSV files containing user lists for fast and efficient bulk deletion.
Nonprofits and charities often manage sensitive personal information, making GDPR compliance critical for protecting user privacy and handling data responsibly.
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