GDPR Compliance
for Zendesk

GDPR Compliance is an application for Zendesk Support that allows to quickly and easily process the user's request about their data. Specifically, the app can:

Setup in 1 minute
European GDPR illustration
Anonymous icon

Anonymize user’s data to remove personal data but still keep the information that’s essential to business reports

Download data icon

Download all personal and ticket data into a neatly compiled CSV file

Delete user icon

Permanently and completely delete customer data from your Zendesk Support account

Edit information icon

Redact the information for individual users, tickets, or create filtered lists

According to the General Data Protection Regulation, every EU citizen has the right to request to download or delete their data. GDPR Compliance was made to help you process these requests, eliminating manual work.

Here’s a breakdown of how our application can be useful:

Keep the essential data without violating GDPR

The conversation history contains valuable information that helps your business grow. GDPR Compliance allows keeping those bits of insights while removing customer’s personal data. The app will create a unique ID and make it impossible to identify the person.

Keeping an eye on your data
Customer data illustration

To provide personal data to end-users, you no longer have to manually copy or export the information. With GDPR Compliance, you can download the information about the user and the tickets they raised. Eventually, you will have all the data neatly formatted into a CSV file.

Permanently remove the end-user from the system

Manually deleting the user and their data from Zendesk takes some time and effort. GDPR Compliance makes it ridiculously simple. In just a couple of clicks, remove all user and ticket information forever! Every bit of personal data will be taken care of.

Remove end user illustration
Editing users illustration

Edit the users individually or in groups

How can you quickly remove the data for, say, 30 users? Easy. Just create a list in GDPR Compliance and initiate the process. The app will do the rest of the job. Lists can be created based on a large number of criteria giving you more flexibility.

Schedule GDPR processes available in premium only

Want to delete the user data on a specific date? Or maybe you want to anonymize all tickets that belong to a certain client once a month? It’s all possible with the Rules and Automations feature! Create personalized automations to start anonymizing or deleting sensitive information on a chosen date and time. You can make automations repetitive, choose the repetition time frame and end date. Get Premium to try all the settings for yourself.

Rules and Automations feature illustration

Installation

Adding the GDPR Compliance app to your account is simple. Just follow these steps:

Install from marketplace icon

Install the app from the marketplace

Sign in icon

Sign in and give access to your account in one click

Reading icon

Start reading user data in a quick, easy and efficient manner

GDPR

  • Keep the important details from conversations without violating GDPR
  • Quickly and easily extract user and ticket data when needed
  • Permanently and completely remove user data in a couple of clicks
  • Delete or anonymize user information in bulk or individually

    Quickly process GDPR requests
    Easily delete and download data
    Eliminate manual work

    No manual work. No hassle. With GDPR Compliance you can quickly and efficiently process users’ requests to delete or extract their data. Following is a break down of the ways our application can help streamline your workflow and comply with the requirements of GDPR.

    Use cases

    List icon

    Create lists and redact data for multiple users

    Saving info icon

    Conceal personal data and keep important business insights

    Saving time icon

    Save your time when processing GDPR requests

    Anonymous icon

    Remove, anonymize or download data of individual users

    Download data icon

    Easily download user and ticket data upon request (including attachments)

    Here’s what you get if you use GDPR Compliance.

    Anonymous icon

    Redact personal data while leaving the information that is essential to the business

    Download data icon

    Download user and ticket data with no manual work and access it from the neatly organized CSV file.

    Delete data icon

    Remove every bit of customer’s personal data forever in just a couple of clicks!

    Transparent fee

    Simple pricing - choose from 2 plans

    Standard

    $50

    per Organization per month

    Try 7 days for free
    • Anonymize user and ticket data
    • Extract user and ticket data
    • Permanently delete user and ticket data
    • Create contact lists
    • Create ticket lists
    • Set various conditions for contact and ticket filtering
    • Set processes for individual users/tickets and in bulk
    • Control agent permissions to start GDPR processes
    • Analyze the performance with detailed reporting

    Premium

    $65

    per Organization per month

    Try 7 days for free

    Everything in Standard, plus:

    • Create Automations for user and ticket lists
    • Schedule GDPR processes
    • Create repetitive rules for processing private data
    • Set end dates for repetitive automations

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