The GDPR Compliance app for Zendesk® Support allows to quickly and efficiently process the user's requests about their data

The conversation history contains valuable information that helps your business grow. Zendesk® GDPR Compliance allows you to anonymize tickets so you don't lose all messaging when deleting the user.

To provide personal data to end-users, you no longer have to copy or export the information manually. With Zendesk® GDPR Compliance, you can download the information about the user and the tickets they raised. Eventually, you will have all the data neatly formatted into a CSV file.

How can you quickly remove or forget the data for 10,000 users? Easy! Just create a list in GDPR Compliance and initiate the process. The app will process bulk-deletions, which are otherwise very cumbersome to handle in Zendesk. Lists can be created based on a large number of criteria, giving you more flexibility. You can also start processing from the CSV file if you've got an imported list with your Zendesk contacts.

Combining two lists means defining a main list that should be processed and using the secondary list as a filter. For example, we need to delete contacts that do not belong to any organization. To do this, select the primary contact list for a certain period. Then, choose the “Exclude” method. Finally, set the “Organization” list type and select a specific organizational list. The GDPR Compliance app creates a combined list that you can process anytime. The list combinations can be different and items can exclude and intersect each other.

Looking to remove user data on a specific date? Or perhaps anonymize all tickets associated with a particular client monthly? With the Rules and Automations feature, these tasks are easily achievable! Craft custom automation to initiate the redaction of sensitive data on chosen dates and times. Customize the automation to repeat as needed, specifying the repetition interval and the end date.

Exceeding Zendesk® attachment limits? Redacting thousands of tickets is tedious activity, so GDPR Compliance app can help you to delete attachments in bulk and store minimum ticket information without overloading your Zendesk instance.

Organization deleting is also available in our app, and you won’t find it in other GDPR apps instead of GDPR Compliance for Zendesk® from GrowthDot. Process organizations individually or in bulk, just like you do with ticket and contact deletion, and forget about any workarounds.

When different departments need to run the same processes on user data with different settings, it can be time-consuming to adjust these daily. Now, each department can use a preset that fits its needs, making data processing easier, reducing confusion, and saving time.

Managing regular anonymization of user data alongside process preference changes can make identifying hidden information challenging. Once the anonymization process is finished, the application generates an internal notification within the ticket. This note contains details such as the anonymization preferences applied, process ID and name (if applicable), and the date of anonymization. This provides a clear record of the anonymization process for future reference. So can find a description of the preferences used for ticket anonymization, the ID and the name of the process (if there is any), and the date.