- Uses the app to delete users' data;
- Upload CSV user lists.
Location: Berlin, Germany.
The challenge: How to bulk delete users quickly in Zendesk.
The solution: Usage of the bulk deletion option.
The result: Saves 2 hours of worktime weekly, which was spent on tedious manual deletion.
Thank you very much. You were always super-fast, reliable, and extremely friendly, as well.
#UnterkunftUkraine is a charity organization providing free accommodation for Ukrainian refugees who fled from war. The main goal is to find shelter for people in need as soon as possible after they arrive in Germany. #UnterkunftUkraine is an example of how a simple intention to help can become a massive movement.
About 50 to 70 agents are working in Zendesk full or part-time.
Most of the active users in your Zendesk are refugees. So you use GDPR to process their data. Am I right?
Yes, but the refugees and hosts as well. Actually, we use it mainly for the host who sends us requests about their data. It has more sense as they give us a lot of personal information.
To be honest, I found GDPR Compliance on the Zendesk marketplace. Zendesk itself doesn’t have a GDPR deletion feature, so I’ve just looked it up and found this tool.
No, I just tried it out, and it fit our needs well.
What I like most is that it is very simple to use. I personally used it for bulk deletion and it is a super straightforward process where you can see what is happening right now. You can just upload a list and then it gets deleted. In Zendesk, this feature is missed, however, the app is taking off one or two hours a week of work for agents.
What main problem that GDPR Compliance solved in your organization?
Well, there’s no good bulk deletion feature in Zendesk. The existing feature is not user-friendly. Your app fits well for bulk deletion.
It took an hour to install, click through, get it running and see how it works.
No, not at all! 🙂 Kidding! The support was awesome.
If I knew other support admins I would definitely recommend GDPR Compliance.
Actually, there is only one thing I would like to add. I would like to create lists produced in the GDPR tool based on ticket field values. It could be one of those little things that will make things easier.
Looking for a fast GDPR data processing?
Try GDPR Compliance for Zendesk!