Germany
location
2022
founded
50-100
employees
GDPR Compliance
- Uses the app to delete users' data;
- Upload CSV user lists.
Industry: Charity.
Location: Berlin, Germany.
The challenge: How to bulk delete users quickly in Zendesk.
The solution: Usage of the bulk deletion option.
The result: Saves 2 hours of worktime weekly, which was spent on tedious manual deletion.
#UnterkunftUkraine used GDPR Compliance for Zendesk to automate bulk user deletion and simplify GDPR request processing. By uploading CSV user lists and automating deletion workflows, the organization reduced repetitive manual work, saved hours each week, and improved personal data management for refugee and host information.
Thank you very much. You were always super-fast, reliable, and extremely friendly, as well.
About the company
#UnterkunftUkraine is a charity organization providing free accommodation for Ukrainian refugees fleeing the war. The main goal is to find shelter for people in need as soon as possible after they arrive in Germany. #UnterkunftUkraine is an example of how a simple intention to help can become a massive movement.
How many agents are working in your company?
About 50 to 70 agents are working in Zendesk full or part-time.
Most of the active users in your Zendesk are refugees. So you use GDPR to process their data. Am I right?
Yes, but the refugees and hosts as well. Actually, we use it mainly for the host who sends us requests about their data. It has more sense as they give us a lot of personal information.
How did you find us?
To be honest, I found GDPR Compliance on the Zendesk marketplace. Zendesk itself doesn’t have a GDPR deletion feature, so I’ve just looked it up and found this tool.
Did you look up other GDPR apps doing the same processes?
No, I just tried it out, and it fit our needs well.
How GDPR Compliance simplified bulk user deletion
What I like most is that it is very simple to use. I personally used it for bulk deletion and it is a super straightforward process where you can see what is happening right now. You can just upload a list and then it gets deleted. In Zendesk, this feature is missed; however, the app is taking off one or two hours a week of work for agents.
Source: #UnterkunftUkraine
How #UnterkunftUkraine automated Zendesk GDPR workflows?
Well, there’s no good bulk deletion feature in Zendesk. The existing feature is not user-friendly. Your app fits well for bulk deletion.
Fast setup and easy Zendesk integration
It took an hour to install, click through, get it running, and see how it works.
Are you satisfied with the communication between your company and GrowthDot’s support rep?
No, not at all! 🙂 Kidding! The support was awesome.
Why #UnterkunftUkraine recommends GDPR Compliance for Zendesk?
If I knew other support admins I would definitely recommend GDPR Compliance.
Is there something you would like to add to GDPR Compliance?
Actually, there is only one thing I would like to add. I would like to create lists produced in the GDPR tool based on ticket field values. It could be one of those little things that will make things easier.
The Result
The team reduced repetitive administrative work and improved GDPR-related data management workflows. Also, the customer support team gained the following results:
- Saved 1–2 hours of manual work weekly
- Automated bulk user deletion in Zendesk
- Simplified GDPR request processing
- Enabled CSV-based deletion workflows
- Improved handling of sensitive personal data
- Reduced repetitive administrative tasks for agents
Common Use Cases for GDPR Compliance for Zendesk
Non-profit and other types of organizations can use the GDPR Compliance app for the following purposes:
- Bulk user deletion
- GDPR request processing
- CSV-based deletion workflows
- Refugee data management
- Personal data cleanup
- Zendesk compliance automation
- Secure customer data removal
- Retention policy enforcement
- Administrative workload reduction
FAQ
GDPR Compliance
Zendesk has limited native bulk deletion functionality, which is why many organizations use third-party tools for GDPR data management and automated deletion.
The app helps charities securely process personal data requests, automate user deletion, reduce manual workload, and stay compliant with GDPR requirements.
Yes. GDPR Compliance for Zendesk allows admins to upload CSV files containing user lists for fast and efficient bulk deletion.
Nonprofits and charities often manage sensitive personal information, making GDPR compliance critical for protecting user privacy and handling data responsibly.
