When a help desk platform does not solve our queries, we visit the Zendesk app store. This is where over a thousand plugins try to offer a personalized solution. However, choosing one of the Zendesk apps and finding what can help you increase the support team’s productivity may be challenging. We also want an application to grow our income and help in product/service promotion.
Therefore, we did some research and picked the top Zendesk apps. Each has its peculiarities and killer features. So, keep reading to find the best ones for your needs.
Zendesk Apps – Data Migration
Starting your journey with Zendesk after using another help desk platform? The Help Desk Migration app is here to make your transition seamless, saving you both time and money.
The beauty of this application lies in its simplicity – no coding is required. The Migration Wizard takes care of everything, guiding you through the process in just a few steps. You can even migrate default and custom fields from your old platform, with the app ensuring these fields match across both help desks.
Moreover, it is possible to:
- create new custom fields during the mapping process;
- schedule the migration activity;
- include or skip attachments;
- use customization features.
Thus, it’s not even the complete list of what you can do. If interested, choose a Free Demo and migrate 20 items to Zendesk.
Key features:
- Flexible data import
- Agent and data matching
- Custom fields import
- Preserve data integrity
- Advanced customization
Customer review:
Zendesk Apps – Ticket Optimization and Feature Complementation
Almost every agent knows how frustrating it is not to know whether the recipient read a sent email. And now, a lot of tools are aimed at solving this issue. The Zendesk app store offers the most convenient tracking extension for Support – Email Tracking, which:
- tracks email opens and notifies about this;
- counts the time taken to open an email by a ticket requester;
- offers the best time to send an email based on the customers’ activity;
- gathers and processes the data from all tickets and transforms it into statistics with line graphs.
Another advantage of the email tracker app is that you can track links applied to emails. These links contain information similar to that of tracked emails. Besides, agents can see the statistics data for each link separately and vice versa.
Key features:
- Real-time email open notifications
- Automated Seen/Unseen fields
- Optimal send-time recommendations
- Link tracking
- In-depth statistics
Customer review:
Another Zendesk Support app worth your attention is a tool for sending mass email campaigns. As Zendesk itself does not provide mailing lists and bulk email, Proactive Campaigns complements it. By the way, Proactive Campaigns is the alternative for Zendesk Connect, which was closed on October 31st, 2021. This app is even more advanced and helps agents to:
- Create target lists with users, tickets, and organizations;
- Send mass emails to specific audiences;
- Import a CSV file with requirable users.
Besides, you can fully customize your emails with a Rich text editor, Source code editor, HTML templates loader, Zendesk Macros, and attachments.
You can also select a ticket form, brand, assignee, alias, add tags, and share a campaign with colleagues. Finally, there is a statistics page with all key indicators to help you see your email campaigns’ success.
Key features:
- CSV import of contacts
- Custom target lists
- Email customization and HTML templates
- Automated drip campaigns
- Pre-launching campaign testing
Customer review:
Customer support agents process an impressive amount of tickets every hour. Because of this, many ticket fields are set on the sidebar. This creates a messy working area that influences the ticket assignee’s productivity. Some ticket fields require the agent to fill them out manually, but others can be filled out automatically because of triggers or tags. Such items are crucial for ticket arrangements and search, but agents are optionally required to see them.
The Hide Ticket Fields plugin solves this problem. You only need to install a Free app, select the fields you want to hide from the agent interface and save your choice. That’s it — super simple yet useful, making it one of the best apps for Zendesk.
Key features:
- Easy installation
- Customizable field hiding
- Streamlined workspace
- Free to use
Customer review:
Dealing with a flood of “thank you” messages can overwhelm your support team, especially when these messages reopen tickets without adding new requests. Instead of manually managing these tickets, let Thank You AI GPT streamline the process for you.
This app integrates with your help desk to automatically close non-actionable tickets—those that simply express gratitude without further requests. Powered by advanced AI, it detects variations of “thank you” in all languages with 99.9% accuracy, ensuring no important ticket is overlooked.
Key features:
- Automatic closure of non-actionable tickets
- Advanced AI detection
- Custom responses
- Review requests
- Performance insights
Customer review:
Zendesk Apps – Management and Arrangement
Gamification isn’t just for fun—it can transform your support team’s productivity and engagement. Kaizo, available on the Zendesk App Marketplace, turns quality management into an engaging game with AI-driven features.
This app helps scale support management by integrating AI-powered quality assurance, gamified performance tracking, and insightful analytics. With Kaizo, your agents can set and achieve personal goals while managers get clear visibility into performance metrics and areas for improvement.
Key features:
- AI-enhanced Quality Assurance (QA)
- Insightful performance analytics
- Gamified team engagement
- Customizable tracking metrics
Customer review:
When your agents’ number grows, so does the number of views in Zendesk Support. This can lead to a cluttered and disorganized view area, making navigation a nightmare. Quickie from the Zendesk apps marketplace can help if you’re struggling with this issue.
Quickie simplifies your Zendesk experience by providing a more organized and efficient way to handle your views. With its intuitive top bar menu, your agents can swiftly access and manage their views without the frustration of endless scrolling or searching.
Key features:
- Fast access to the views
- Organized hierarchy
- Instant search
- Bookmarking & favorites
Customer review:
Jira’s integration with Zendesk is a game-changer for optimizing workflows, tracking issues, and managing projects. This user-friendly plugin enhances collaboration between support and engineering teams, ensuring smoother communication and quicker resolution of technical problems.
With the Jira plugin, support teams can easily link Zendesk tickets to Jira issues. This integration ensures that engineers are promptly notified of customer-reported problems, streamlining the process of addressing and resolving technical challenges.
Once a ticket is linked to a Jira issue, engineers can review customer conversations directly within Jira. This makes it easier to identify the root cause of issues and facilitates better collaboration between support and engineering teams.
Key features:
- Seamless ticket linking
- Instant notifications
- Integrated communication
- Faster issue resolution
Customer review:
Zendesk Apps – CRM Substitution
If you’re looking for a cost-effective CRM tool that offers robust functionality, the CRM and Deals app is a standout choice among Zendesk Marketplace apps.
With this integration, you can create and manage sales pipelines directly from your Zendesk Support interface. It comes with extensive customization options and automation capabilities, allowing you to tailor it to your specific needs.
Additionally, if you’re transitioning from another CRM platform, GrowthDot provides seamless data migration services to Zendesk. This ensures that your sales processes continue smoothly without any interruptions.
Key features:
- Custom sales pipelines
- Product linking to deals
- Sales forecasting
- Detailed reports
Customer review:
Zendesk Apps – Data Security & Reputation
Do you know how to prevent the accidental loss of €20 million or 4% of the company’s worldwide annual revenue? You can spend hours manually deleting data in Zendesk to comply with the General Data Protection Regulation developed by the EU. On the contrary, you can use the Zendesk GDPR Compliance app to process data in bulk, saving tremendous time. Work wisely, not harder. This straightforward application proposes:
- Users, tickets, and organization segmentation to create different lists.
- List combination (for example, delete users based on their ticket activity).
- Complete and permanent data deletion.
- Sensitive personal information anonymization.
- Attachment removal for cleaning Zendesk storage space.
- Data retrieval, so it is pretty easy to send personal data on a customer’s requirement.
- GDPR data processing using a CSV file.
- Automation configurations to schedule GDPR deletion/anonymization.
Key features:
- Full deletion of tickets, attachments, users, and organizations
- Selective personal data removal
- Bulk and individual data processing
- Comprehensive customer data extraction
- Automated process scheduling
Customer review:
Excellent reputation is what your customer puts first when choosing a partner or supplier. On the contrary, businesses become more and more attentive to their customers. If you need to prevent a support team from working with lawbreakers, this Zendesk plugin does it perfectly.
With the Sanctions Check application, you will be able to:
- Do an advanced search for individuals and organizations on OFAC and OFSI sanction lists. There is no need to hire a third-party agency or investigate by yourself.
- Use the widget on the ticket sidebar to get the search faster.
- Add internal comments to tickets so other agents will see what reputation has its requester.
- Upload a unique blocklist with customers you do not work with.
Key features:
- Advanced search in OFAC and OFSI sanction lists
- In-ticket access
- Complete search history
- Customizable blocklist
Zendesk Apps – Support Enhancement
AI Chatbots are a huge trend in 2024, so companies invest in Artificial Intelligence and Machine Learning even more now. Ada is a Zendesk AI-powered integration that replaced the first lone in the customer communication process.
The assistant helps resolve nearly 80% of queries automatically, reducing the customer support load. This way, Zendesk agents spend more energy on solving urgent and high-priority tickets, leveraging the quality of the provided service.
With an AI Chatbot, more self-service opportunities appear for customers. Considering this, they can get the answer quickly and at any time.
Key features:
- AI-Driven query resolution
- Seamless conversation flow
- Automated ticket updates
- Omnichannel integration
Customer review:
Sometimes, words alone aren’t enough in customer support to effectively address a client’s issue. Misunderstandings can occur, but there’s a powerful way to bridge the communication gap. Among the Zendesk Marketplace apps, the Video Reply tool stands out for enhancing interactions between customers and agents.
Video Reply lets agents quickly create tutorials or send video messages directly to customers. Agents can also request videos from customers by sending a link, allowing them to record their screen or camera without needing any extra tools. All videos can be customized with your brand’s colors and logos and stored in a central Video Library for easy access.
Key features:
- Screen or camera recording
- Video requests to customers
- Editing and customization
- Video Library
- In-ticket access
Customer review:
Besides videos, phone calls are another essential channel for delivering exceptional customer support. If you want to know what apps use Zendesk users to enhance their call management, Aircall for Support is a top choice.
Aircall provides a cloud-based phone system that streamlines call management, improves efficiency, and offers valuable insights. It enables support teams to handle calls more effectively, track performance, and collaborate better, all while maintaining high customer service standards.
Key features:
- Seamless Zendesk integration
- Advanced call routing
- Real-time call analytics
- Call recording and voicemail
Customer review:
Zendesk created this application to facilitate ticket assignment between agents. The Out of Office can do this if you need to prevent tickets from being assigned to an unavailable agent. It works based on the support rep’s availability. Every agent uses a widget on the ticket sidebar to confirm their availability.
By the way, if the agent is offline and the customer updates a ticket, the extension unassigns an ‘open’ ticket by default.
Key features:
- Agent presence management
- Automatic ticket unassignment
- Agent monitoring
Customer review:
How to Choose the Best Zendesk Apps?
Selecting the best apps for Zendesk depends on your unique support needs and objectives. Start by identifying your team’s challenges, such as improving ticket resolution times, enhancing customer interactions, or managing data security.
Next, explore the apps that align with these goals. Consider factors like ease of integration, user reviews, cost, and the specific features of each app. Don’t be afraid to test different apps to see which ones seamlessly fit into your workflow and provide the most value.
Wrap-Up
Each app in the Zendesk Marketplace aims to solve specific challenges while making life easier for you and your support team. Whether it’s about streamlining communication, optimizing ticket management, or ensuring data security, these apps have earned their place among Zendesk users due to their reliability and efficiency.
Explore your options, understand your needs, and choose the apps that align with your support strategy. With the right tools, you’ll elevate your customer service to new heights.
Zendesk Apps: FAQs
Why Use Zendesk Apps?
Zendesk apps extend the platform’s functionality. They help automate routine tasks, provide robust analytics for decision-making, and enable seamless communication across multiple channels. These apps can improve agent productivity and enhance customer satisfaction dramatically.
Are Zendesk Apps Safe?
Yes, most businesses create Zendesk apps with security in mind, following strict guidelines to ensure data protection and user privacy. Moreover, before being available in the marketplace, each app undergoes a rigorous review process by Zendesk, and you can find information about security practices for each app within its respective listings.
Are Zendesk Apps Free?
Some Zendesk apps are free, while others come with subscription plans or one-time fees. Free apps typically offer basic functionalities, while premium apps provide more advanced features and integrations. Review the pricing details in the Zendesk Marketplace to find an app that fits your budget.
How Many Apps Does Zendesk Have?
Zendesk offers a vast selection of apps, with over 1,500 options in its marketplace. These apps range across various categories, including customer communication, data management, CRM tools, automation, and more, allowing you to customize your support platform to your specific needs.
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