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15 Best Zendesk Apps in 2024: Improve Your Customer Service

With over 1,500 integrations in the Zendesk Marketplace, we've selected the 15 best Zendesk apps to boost customer support instantly.

When a help desk platform does not solve our queries, we visit the Zendesk app store. This is where over a thousand plugins try to offer a personalized solution. However, choosing one of the Zendesk apps and finding what can help you increase the support team's productivity may be challenging. We also want an application to grow our income and help in product/service promotion.

Top 15 Zendesk Apps

Therefore, we did some research and picked the top Zendesk apps. Each has its peculiarities and killer features. So, keep reading to find the best ones for your needs.

Zendesk Apps - Data Migration

Help Desk Migration  Help Desk Migration

Starting your journey with Zendesk after using another help desk platform? The Help Desk Migration app is here to make your transition seamless, saving you both time and money.

The beauty of this application lies in its simplicity - no coding is required. The Migration Wizard takes care of everything, guiding you through the process in just a few steps. You can even migrate default and custom fields from your old platform, with the app ensuring these fields match across both help desks.

Moreover, it is possible to:

  • create new custom fields during the mapping process;
  • schedule the migration activity;
  • include or skip attachments;
  • use customization features.

Help Desk Migration Wizard

Thus, it's not even the complete list of what you can do. If interested, choose a Free Demo and migrate 20 items to Zendesk.

Key features:

  • Flexible data import
  • Agent and data matching
  • Custom fields import
  • Preserve data integrity
  • Advanced customization

Customer review:

This team made migrating over 100,000 tickets easy. I would highly recommend and would use them again in an instance. Some partners make all the difference to the success, and this team is one of those kinds of partners.

Zendesk Apps - Ticket Optimization and Feature Complementation

Zendesk Apps Email Tracking  Email Tracking

Almost every agent knows how frustrating it is not to know whether the recipient read a sent email. And now, a lot of tools are aimed at solving this issue. The Zendesk app store offers the most convenient tracking extension for Support – Email Tracking, which:

  • tracks email opens and notifies about this;
  • counts the time taken to open an email by a ticket requester;
  • offers the best time to send an email based on the customers' activity;
  • gathers and processes the data from all tickets and transforms it into statistics with line graphs.

Ticket Details With Tracked Links

Another advantage of the email tracker app is that you can track links applied to emails. These links contain information similar to that of tracked emails. Besides, agents can see the statistics data for each link separately and vice versa.

Key features:

  • Real-time email open notifications
  • Automated Seen/Unseen fields
  • Optimal send-time recommendations
  • Link tracking
  • In-depth statistics

Customer review:

I have been using this app for over 3 years now. I remember we where looking into something to allow us to see when a customer opened an email. With 20k active clients and over 1000 new clients daily it was imperative to see when we need to call rather than wait. This app saved us countless working hours and I saw it grew day by day. They improved it, they made it better and continues to help us on a daily basis. Not only they are covering all security and compliance areas, but they are invested in providing full support at any time and a great customer experience. 10/10

Zendesk Apps Proactive Campaigns  Proactive Campaigns

Another Zendesk Support app worth your attention is a tool for sending mass email campaigns. As Zendesk itself does not provide mailing lists and bulk email, Proactive Campaigns complements it. By the way, Proactive Campaigns is the alternative for Zendesk Connect, which was closed on October 31st, 2021. This app is even more advanced and helps agents to:

  • Create target lists with users, tickets, and organizations;
  • Send mass emails to specific audiences;
  • Import a CSV file with requirable users.

Target List Proactive Campaigns

Besides, you can fully customize your emails with a Rich text editor, Source code editor, HTML templates loader, Zendesk Macros, and attachments.

You can also select a ticket form, brand, assignee, alias, add tags, and share a campaign with colleagues. Finally, there is a statistics page with all key indicators to help you see your email campaigns' success.

Key features:

  • CSV import of contacts
  • Custom target lists
  • Email customization and HTML templates
  • Automated drip campaigns
  • Pre-launching campaign testing

Customer review:

As a client experience team leader, I highly recommend Zendesk's Proactive Campaigns app. This powerful tool has added tremendous efficiency to the way we engage with our customers in ZenDesk, allowing us to proactively reach out to them with personalized messages and reminders. With its intuitive interface and robust analytics, Proactive Campaigns has helped us reach more clients in much less time. If you're looking to take your customer engagement to the next level, give Proactive Campaigns a try!

Zendesk Apps Hide TicketFields  Hide Ticket Fields

Customer support agents process an impressive amount of tickets every hour. Because of this, many ticket fields are set on the sidebar. This creates a messy working area that influences the ticket assignee's productivity. Some ticket fields require the agent to fill them out manually, but others can be filled out automatically because of triggers or tags. Such items are crucial for ticket arrangements and search, but agents are optionally required to see them.

The Hide Ticket Fields plugin solves this problem. You only need to install a Free app, select the fields you want to hide from the agent interface and save your choice. That’s it — super simple yet useful, making it one of the best apps for Zendesk.

Hide Ticket Fields Checkbox

Key features:

  • Easy installation
  • Customizable field hiding
  • Streamlined workspace
  • Free to use

Customer review:

It was able to do what exactly we needed done - hiding fields which agents do not need to see to declutter the left panel. Amazing!

Zendesk Apps Thank You  Thank You AI GPT

Dealing with a flood of “thank you” messages can overwhelm your support team, especially when these messages reopen tickets without adding new requests. Instead of manually managing these tickets, let Thank You AI GPT streamline the process for you.

This app integrates with your help desk to automatically close non-actionable tickets—those that simply express gratitude without further requests. Powered by advanced AI, it detects variations of “thank you” in all languages with 99.9% accuracy, ensuring no important ticket is overlooked.

Thank You AI GPT App

Key features:

  • Automatic closure of non-actionable tickets
  • Advanced AI detection
  • Custom responses
  • Review requests
  • Performance insights

Customer review:

The Thank You GPT app has been a very useful tool for our team. It's helped us solve so many tickets and streamline our workflows. The AI is super capable and can handle all sorts of customer messages. Plus, it's just really easy to use—the interface is clean and intuitive. Our team has been loving how much time it's saving us. I highly recommend giving this app a try!

Zendesk Apps - Management and Arrangement

Zendesk Apps Kaizo  Kaizo

Gamification isn’t just for fun—it can transform your support team's productivity and engagement. Kaizo, available on the Zendesk App Marketplace, turns quality management into an engaging game with AI-driven features.

This app helps scale support management by integrating AI-powered quality assurance, gamified performance tracking, and insightful analytics. With Kaizo, your agents can set and achieve personal goals while managers get clear visibility into performance metrics and areas for improvement.

Kaizo

Key features:

  • AI-enhanced Quality Assurance (QA)
  • Insightful performance analytics
  • Gamified team engagement
  • Customizable tracking metrics

Customer review:

Kaizo is a wonderful software that helps us track our support agents' KPIs and activity in a pretty advanced way, and keep an eye on the Quality of the agents' replies at the same time. The metrics are presented in a clear, user-friendly manner. In most cases, we can see not only the metric itself but even check the list of tickets included into it. A fabulous finding of the year for our team! Saves a lot of time, crystal clear and transparent for agents and QA/QC managers. I am more than glad we found this solution instead of Google Sheets. Other similar services are not even close to Kaizo. Helpful tool with extraordinary assistance for everyone in the support team. Highly recommend!

Zendesk Apps Quickie PLUS  Quickie

When your agents' number grows, so does the number of views in Zendesk Support. This can lead to a cluttered and disorganized view area, making navigation a nightmare. Quickie from the Zendesk apps marketplace can help if you're struggling with this issue.

Quickie simplifies your Zendesk experience by providing a more organized and efficient way to handle your views. With its intuitive top bar menu, your agents can swiftly access and manage their views without the frustration of endless scrolling or searching.

Quickie

Key features:

  • Fast access to the views
  • Organized hierarchy
  • Instant search
  • Bookmarking & favorites

Customer review:

We have been using Quickie Plus for years now and couldn’t live without it anymore. In a complex work environment consisting of multiple brands, languages, and teams, it is the only way to get a quick an effective overview of the different views. Our agents and team leads love it. The one time that i needed support, they have been outstanding.

Zendesk Apps Jira  Jira

Jira's integration with Zendesk is a game-changer for optimizing workflows, tracking issues, and managing projects. This user-friendly plugin enhances collaboration between support and engineering teams, ensuring smoother communication and quicker resolution of technical problems.

With the Jira plugin, support teams can easily link Zendesk tickets to Jira issues. This integration ensures that engineers are promptly notified of customer-reported problems, streamlining the process of addressing and resolving technical challenges.

Once a ticket is linked to a Jira issue, engineers can review customer conversations directly within Jira. This makes it easier to identify the root cause of issues and facilitates better collaboration between support and engineering teams.

Jira

Key features:

  • Seamless ticket linking
  • Instant notifications
  • Integrated communication
  • Faster issue resolution

Customer review:

I was having the same issue as Jamie and Tracy in the reviews below where I needed the inline pictures/attachments and full comments from the Zendesk ticket to appear in Jira. I couldn't figure it out then I "found" the solution hiding in plain sight. On the Jira ticket, just before the comments area, look for "Activity" then below that it says "Show:" and a few buttons off to the side of that - mine includes All, Comments, History, Work Log and Zendesk Support. Click "Zendesk Support" and boom- there is the full Zendesk ticket comment history INCLUDING the inline screenshots and attachments sent by the customer! So good! Now I just have to tell my dev team to click that button to see the history of the ticket from Zendesk.

Zendesk Apps - CRM Substitution

CRM And Deals For Zendesk   CRM and Deals

If you’re looking for a cost-effective CRM tool that offers robust functionality, the CRM and Deals app is a standout choice among Zendesk Marketplace apps.

With this integration, you can create and manage sales pipelines directly from your Zendesk Support interface. It comes with extensive customization options and automation capabilities, allowing you to tailor it to your specific needs.

Additionally, if you’re transitioning from another CRM platform, GrowthDot provides seamless data migration services to Zendesk. This ensures that your sales processes continue smoothly without any interruptions.

CRM And Deals For Zendesk

Key features:

  • Custom sales pipelines
  • Product linking to deals
  • Sales forecasting
  • Detailed reports

Customer review:

Managing your Service and Sales has never been so simple. The interface is easy to navigate. I also like that you can view when your customer opened your email or message and see the full history of your connections with a certain client regardless of the channel they contacted you.

Zendesk Apps - Data Security & Reputation

Zendesk Apps GDPR Compliance  GDPR Compliance

Do you know how to prevent the accidental loss of €20 million or 4% of the company's worldwide annual revenue? You can spend hours manually deleting data in Zendesk to comply with the General Data Protection Regulation developed by the EU. On the contrary, you can use the Zendesk GDPR Compliance app to process data in bulk, saving tremendous time. Work wisely, not harder. This straightforward application proposes:

  • Users, tickets, and organization segmentation to create different lists.
  • List combination (for example, delete users based on their ticket activity).
  • Complete and permanent data deletion.
  • Sensitive personal information anonymization.
  • Attachment removal for cleaning Zendesk storage space.
  • Data retrieval, so it is pretty easy to send personal data on a customer's requirement.
  • GDPR data processing using a CSV file.
  • Automation configurations to schedule GDPR deletion/anonymization.

GDPR Complianc App for Zendesk

Key features:

  • Full deletion of tickets, attachments, users, and organizations
  • Selective personal data removal
  • Bulk and individual data processing
  • Comprehensive customer data extraction
  • Automated process scheduling

Customer review:

It's a great tool to process bulk-deletions, which are otherwise very cumbersome to handle in Zendesk. Furthermore, it helps to ensure that all data is managed fully GDPR-compliant and deleted on time. Honorable mention for their support, which is always swift and helpful. Overall a great addon that we can highly recommend.

Zendesk Apps Sanctions Check  Sanctions Check

Excellent reputation is what your customer puts first when choosing a partner or supplier. On the contrary, businesses become more and more attentive to their customers. If you need to prevent a support team from working with lawbreakers, this Zendesk plugin does it perfectly.

With the Sanctions Check application, you will be able to:

  • Do an advanced search for individuals and organizations on OFAC and OFSI sanction lists. There is no need to hire a third-party agency or investigate by yourself.
  • Use the widget on the ticket sidebar to get the search faster.
  • Add internal comments to tickets so other agents will see what reputation has its requester.
  • Upload a unique blocklist with customers you do not work with.

Sanctions Check

Key features:

  • Advanced search in OFAC and OFSI sanction lists
  • In-ticket access
  • Complete search history
  • Customizable blocklist

Zendesk Apps - Support Enhancement

Zendesk Apps Ada For Support  Ada for Support

AI Chatbots are a huge trend in 2024, so companies invest in Artificial Intelligence and Machine Learning even more now. Ada is a Zendesk AI-powered integration that replaced the first lone in the customer communication process.

The assistant helps resolve nearly 80% of queries automatically, reducing the customer support load. This way, Zendesk agents spend more energy on solving urgent and high-priority tickets, leveraging the quality of the provided service.

With an AI Chatbot, more self-service opportunities appear for customers. Considering this, they can get the answer quickly and at any time.

Key features:

  • AI-Driven query resolution
  • Seamless conversation flow
  • Automated ticket updates
  • Omnichannel integration

Customer review:

The interface and ability to program the bot was very intuitive. The possibilities for multiple options and integration are endless. We've only scratched the surface of all the ways ADA can assist our customers in a more user friendly interaction. The deflection rate of customers coming through ADA is as advertised.

Zendesk Apps Video Reply  Video Reply

Sometimes, words alone aren't enough in customer support to effectively address a client's issue. Misunderstandings can occur, but there's a powerful way to bridge the communication gap. Among the Zendesk Marketplace apps, the Video Reply tool stands out for enhancing interactions between customers and agents.

Video Reply lets agents quickly create tutorials or send video messages directly to customers. Agents can also request videos from customers by sending a link, allowing them to record their screen or camera without needing any extra tools. All videos can be customized with your brand’s colors and logos and stored in a central Video Library for easy access.

Share A Video Around Agents

Key features:

  • Screen or camera recording
  • Video requests to customers
  • Editing and customization
  • Video Library
  • In-ticket access

Customer review:

Wonderful tool. There are so many situations when it's so much easier to create a quick video than to try to write stuff out. I've been using it almost every day lately.

Aircall for Zendesk Support  Aircall for Support

Besides videos, phone calls are another essential channel for delivering exceptional customer support. If you want to know what apps use Zendesk users to enhance their call management, Aircall for Support is a top choice.

Aircall provides a cloud-based phone system that streamlines call management, improves efficiency, and offers valuable insights. It enables support teams to handle calls more effectively, track performance, and collaborate better, all while maintaining high customer service standards.

Aircall Zendesk App

Key features:

  • Seamless Zendesk integration
  • Advanced call routing
  • Real-time call analytics
  • Call recording and voicemail

Customer review:

We have been using AirCall with Zendesk integration for the past 10 months and have found it to be a great asset to our business. The aircall system automatically creates a ticket in zendesk for each incoming and outgoing call allowing the team to easily allocate to the appropriate department to action. The voice mails are also stored in the ticket so it is easy to find any calls that are in need of attention. No more looking sifting through email. Would highly recommend AirCall and the Zendesk integration to another considering it.

Zendesk Apps Out Of Office  Out of Office

Zendesk created this application to facilitate ticket assignment between agents. The Out of Office can do this if you need to prevent tickets from being assigned to an unavailable agent. It works based on the support rep's availability. Every agent uses a widget on the ticket sidebar to confirm their availability.

By the way, if the agent is offline and the customer updates a ticket, the extension unassigns an 'open' ticket by default.

Out Of Office

Key features:

  • Agent presence management
  • Automatic ticket unassignment
  • Agent monitoring

Customer review:

Like the app, would like to see the ability to set your status in the mobile app as well though.

How to Choose the Best Zendesk Apps?

Selecting the best apps for Zendesk depends on your unique support needs and objectives. Start by identifying your team's challenges, such as improving ticket resolution times, enhancing customer interactions, or managing data security.

Next, explore the apps that align with these goals. Consider factors like ease of integration, user reviews, cost, and the specific features of each app. Don't be afraid to test different apps to see which ones seamlessly fit into your workflow and provide the most value.

Wrap-Up

Each app in the Zendesk Marketplace aims to solve specific challenges while making life easier for you and your support team. Whether it's about streamlining communication, optimizing ticket management, or ensuring data security, these apps have earned their place among Zendesk users due to their reliability and efficiency.

Explore your options, understand your needs, and choose the apps that align with your support strategy. With the right tools, you'll elevate your customer service to new heights.

Zendesk Apps: FAQs

Why Use Zendesk Apps?

Zendesk apps extend the platform's functionality. They help automate routine tasks, provide robust analytics for decision-making, and enable seamless communication across multiple channels. These apps can improve agent productivity and enhance customer satisfaction dramatically.

Are Zendesk Apps Safe?

Yes, most businesses create Zendesk apps with security in mind, following strict guidelines to ensure data protection and user privacy. Moreover, before being available in the marketplace, each app undergoes a rigorous review process by Zendesk, and you can find information about security practices for each app within its respective listings.

Are Zendesk Apps Free?

Some Zendesk apps are free, while others come with subscription plans or one-time fees. Free apps typically offer basic functionalities, while premium apps provide more advanced features and integrations. Review the pricing details in the Zendesk Marketplace to find an app that fits your budget.

How Many Apps Does Zendesk Have?

Zendesk offers a vast selection of apps, with over 1,500 options in its marketplace. These apps range across various categories, including customer communication, data management, CRM tools, automation, and more, allowing you to customize your support platform to your specific needs.

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