Whenever you need to reach out to multiple customers with an update, the process can get hectic. Manually creating tickets, on behalf of the client, sending emails from Gmail and having the answers picked up by Zendesk or exporting the database into third-party email clients is a lot of work. And a lot of time which could be spent doing other important activities.
Fortunately, there is a shortcut!
Video is an underused point in customer support. Video replies are great for creating quick product tutorials, introducing yourself or demonstrating a solution. Build trust, resolve tickets faster and increase customer satisfaction with Video Reply.