Germany
location
2018
founded
1K-5K
employees
GDPR Compliance
- Uses the app to delete tickets and users;
- Stay compliant with strict GDPR laws;
- Automate data cleanup based on custom rules.
For MOIA, complying with GDPR isn’t just a best practice — it’s a legal requirement. They needed to delete support tickets after fixed periods, depending on the type of data. Zendesk alone couldn’t offer the automation or flexibility they needed. That’s where the GDPR Compliance app stepped in, helping the team automate complex deletion rules and maintain clean, efficient workflows.
We have the Automations. We set it up, and my work is done. So it’s perfect for me. It’s very easy. No manual work needed.
How MOIA Automated GDPR Ticket Deletion in Zendesk Using GDPR Compliance by GrowthDot
MOIA implemented GDPR Compliance by GrowthDot to automate ticket deletion workflows and maintain compliance with strict German GDPR regulations.
Before adopting the app, the team struggled to manage Zendesk ticket retention policies in a cost-effective and scalable way.
Using GDPR Compliance, MOIA was able to:
- Automate ticket and user deletion inside Zendesk
- Apply different retention periods to different ticket types
- Eliminate manual deletion workflows
- Maintain GDPR compliance automatically
- Create flexible retention automations
- Simplify data cleanup processes
Could you introduce yourself and your company?
Hi, my name is Timo, and I work at MOIA. We are a public transport service company and we are part of Volkswagen.
We mainly use your tool to delete tickets and users. We didn't see any possibility of doing it within Zendesk, as we have very strict regulations here in Germany.
Before installing GDPR Compliance by GrowthDot for Zendesk, could you handle this issue?
We try to. We did a discovery, and we tried to do it in Zendesk itself, but it was very expensive. Then we discovered your company, and we saw that it's the perfect fit. It works very well. We are very happy.
How did you discover our app?
It was a colleague of mine, not me. But I don't really know how they did the research. I guess they did it via the marketplace or Google.
Why MOIA Chose GDPR Compliance by GrowthDot?
A very important part for us was, firstly, the price and whether we can delete the tickets on different properties. If tickets have this form or that form, then we need different routes or automations.
Also, it was really important for us to try it for some time. And if it doesn't fit, we can cancel it after maybe a month or something.
So you're talking about customization and a free trial, am I right?
Yeah, but not only a free trial. We don't want to have a 12-month contract.
What was your onboarding and initial setup experience like?
I just installed the app, and then there was a welcome screen with some information and tips. For example, you can click here or here, and that's pretty much everything. It was fine because I'm fit in Zendesk, and it has the same logic.
Were there any challenges, and did the support team help you?
Yeah, first of all, your support is great. Andriana always helps very fast.
We had some problems. We had a limit on Automations. That was a struggle because it was limited to five Automations at the same time. And we needed more—and we got more, Andriana helped us.
How MOIA automates GDPR retention policies in Zendesk?
Okay, we get tickets and we process some data through the tickets. We have a law that after a time, we need to delete it. We can figure out which tickets contain which data, and we can analyze it through the form we use. And after 2 years, 3 years, or 15 years, we need to delete it.
We have different lists, mainly ticket lists. For each list, we have a different deletion time. And then we have the Automations. We set it up, and my work is done. So it's perfect for me. It's very easy. No manual work needed.
How GDPR Compliance simplified data retention management?
I like that it has the same system as Zendesk. It was really easy for me to set it up. The only struggle was the automation's limitations, but thanks to your great customer support, everything worked out fine.
Would you recommend our app to others?
Yeah.☺️
The Results
Using GDPR Compliance, MOIA achieved:
- Fully automated ticket deletion workflows
- Improved GDPR compliance
- Reduced manual operational work
- Flexible retention policy management
- Easier Zendesk administration
- Scalable compliance automation
The team now manages retention rules with minimal maintenance and no manual deletion effort.
Final Thoughts
For MOIA, implementing GDPR Compliance by GrowthDot simplified GDPR compliance and automated complex retention workflows inside Zendesk.
The app enabled the team to apply flexible deletion rules, automate ticket and user cleanup, and eliminate manual compliance administration.
By replacing expensive and limited native workflows with automated retention policies, MOIA achieved scalable, low-maintenance GDPR compliance management.
FAQ
About GDPR Compliance
MOIA needed to comply with strict GDPR and German data retention regulations requiring automatic deletion of customer data after specific periods.
Zendesk offers limited native retention capabilities, but MOIA required more flexible and cost-effective automation workflows.
The app enabled MOIA to:
- automate ticket deletion,
- create multiple retention automations,
- apply custom deletion schedules,
- updated book edition communication.
