Help Center

Proactive Campaigns
Useful guidelines for using Proactive Campaigns features. Practical recommendations to the most common issues.
Email Tracking
Read this section for the peculiarities of tracking email opens in Zendesk (and more).
GDPR Compliance
Find out how to be GDPR & CCPA Compliant and solve customer requests faster using the app.
Video Reply
Visit this category if you have any questions about Video Reply functions, or have an issue to resolve.
CRM and Deals for Zendesk
Resolutions to any issues concerning CRM and Deals app, and answers to frequently asked questions.
NPS and Survey
Articles that will help you to manage your satisfaction surveys created in NPS and Survey app.
Purge My Zendesk
Explore the details of complete data cleanup with the Purge My Zendesk app.
Custom Themes
Everything you need to know about installing and configuring GrowthDot’s themes for Zendesk.
Email Tracking for Freshdesk
Get the answer to all questions regarding the functionality of Email Tracking for Freshdesk.
General
Some general guides on configuring or integrating Zendesk with any of the GrowthDot apps in the right way.