Why do you need to read/ write all user data? When setting up Email Tracking for Freshdesk, you will have to grant the app with permissions to read/write all user... 0 53
I didn’t receive the receipt when my customer read the email. Why? In order to identify if the email was opened or not, the Email Tracking app sends a pixel as a... 0 53
Do you track repeated email opens? Yes, Email Tracking monitors all the email opens. However, the app will create a new internal note only when the... 0 51
Does Email Tracking support Markdown? Yes, the application supports Markdown out-of-the-box. All you have to do is install Email Tracking from the Marketplace following the... 0 57
How to create a separate view for unread emails in Freshdesk? If you want to create a custom view that will show you all the unread emails, go to the “Tickets”... 0 72
