Email Tracking for Freshdesk

Get the answer to all questions regarding the functionality of Email Tracking for Freshdesk.

5 Articles in this section Written by Anastasia Savelieva

When setting up Email Tracking for Freshdesk, you will have to grant the app with permissions to read/write all user...

In order to identify if the email was opened or not, the Email Tracking app sends a pixel as a...

Yes, Email Tracking monitors all the email opens. However, the app will create a new internal note only when the...

Yes, the application supports Markdown out-of-the-box. All you have to do is install Email Tracking from the Marketplace following the...

If you want to create a custom view that will show you all the unread emails, go to the “Tickets”...